GRIFFITH COLLEGE DUBLIN

GRIFFITH COLLEGE CORK

INNOPHARMA LABS

QUALITY AND QUALIFICATIONS IRELAND

EXAMINATION

BACHELOR OF ARTS IN PHARMACEUTICAL BUSINESS OPERATIONS

STAGE III

MANAGEMENT AND ORGANISATIONAL BEHAVIOUR

Module Code: BAPBO-MOB
ONLINE EXAMINATION

Lecturer(s): Michael Nicell

External Examiner(s): Gary Wellock/Dr Carol O'Donnell

Date: 2nd February 2021 Time: 9.45-11.45

THIS PAPER CONSISTS OF FIVE QUESTIONS

THREE QUESTIONS TO BE ATTEMPTED
ALL QUESTIONS CARRY EQUAL MARKS

EACH ANSWER SHOULD BE GROUNDED IN THEORY AND ILLUSTRATED WITH

EXAMPLES
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 HONOUR CODE

By submitting my exam script via Moodle, I certify that my answers contained in this
Examination Script document are entirely composed of my own original work.

During the exam period, which began when I received the exam paper document, I did not
work with anyone else on the exam or discuss the examination with anyone else.

I did not copy and hold out as my own any material belonging to or produced by another
person.

I understand that failure to adhere to these instructions shall be an Honour Code violation.
Violation of the Honour Code will result in being charged with academic misconduct.

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QUESTION 1
Demonstrate how Herzberg’s ‘Two-Factor’ theory might be used to improve motivation and job
satisfaction in a company of your choice (for example, the production department of a pharmaceutical
company).
(33.33 marks)

QUESTION 2
Use Kotter’s Eight Steps to Transforming an Organisation model to map out a process for instituting a
significant change to an organisation (e.g., changing from lean to agile manufacturing), by identifying a
key action for each of the eight steps.
Explain your thinking and examples to illustrate each action recommended, and the overall process.
(33.33 marks)

QUESTION 3
Compare the following theories of management, citing examples:
 Fayol’s “Elements of Management”
 Mintzberg’s “Managerial roles”
Which of these is more useful to guide a modern manager? Justify your answer by reference to theory
and examples.
(33.33 marks)

QUESTION 4
Explore how a company might manage the risk of groupthink, explaining how they might implement
four of Janis’s recommendations for “Avoiding Groupthink”.
(33.33 marks)

QUESTION 5
Stakeholder theorists are idealist and shareholder theorists are realists.
Discuss, citing theory and examples in your answer.
(33.33 marks)

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