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Perception
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PART III: INTERNAL INFLUENCES
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Learning Objectives
L04 Explain interpretation, the factors that affect it, and the
resulting marketing implications
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Exposure
Types of Exposure
1. Selective Exposure
• The highly selective nature of consumer exposure is a
major concern for marketers, since failure to gain
exposure results in lost communication and sales
opportunities.
2. Voluntary Exposure
• Although consumers often avoid commercials and other
marketing stimuli, sometimes they actively seek them
out for various reasons including purchase goals,
entertainment, and information.
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Exposure
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Attention
Attention is determined by three factors:
1. Stimulus Factors
• Are physical characteristics of the stimulus itself
2. Individual Factors
• Are characteristics which distinguish one individual from
another
3. Situational Factors
• Include stimuli in the environment other than the focal
stimulus and temporary characteristics of the individual
that are induced by the environment
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Attention
Stimulus Factors
➢ Size
➢ Intensity
➢ Attractive Visuals
➢ Color and Movement
➢ Position
➢ Isolation
➢ Format
➢ Contrast and Expectations
➢ Interestingness
➢ Information Quantity
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Attention
Stimulus Factors: A Closer Look
Position
Position is the placement of an
object in physical space or
time.
In retail stores, items that are
easy to find or stand out are
more likely to attract attention,
such as end-caps and kiosks.
High impact zones in print ads
in the U.S. tend to be toward End-caps provide a way to
capture the shopper’s attention
the top left portion of the ad.
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Attention
Stimulus Factors: A Closer Look
Contrast and Expectations
Consumers pay more attention to
stimuli that contrast with their
background.
Expectations drive perceptions of
contrast. Ads that differ from
expectations for a product category
often motivate more attention.
Adaptation level theory suggests
that if a stimulus doesn’t change This billboard ad provides
contrast for enhanced attention.
over time we habituate to it and
begin to notice it less.
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Attention
Individual Factors
➢ Motivation
➢ Ability
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Attention
Situational Factors
➢ Clutter
➢ Program Involvement
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Attention
Situational Factors: A Closer Look
Program Involvement
Program involvement
refers to interest in the
program or editorial
content surrounding the
ads.
Program involvement has
a positive influence on
attention (see graph).
Source: 1”Cahners Advertising Research Report 120.1 and 120.12 (Boston: Cahners Publishing, undated).
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Attention
Nonfocused Attention
➢ Hemispheric lateralization
➢ Subliminal Stimuli
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Attention
Nonfocused Attention
Hemispheric Lateralization refers to activities that take place on
each side of the brain.
PASIEKA/SPL/Getty Images
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Attention
Nonfocused Attention
Subliminal Stimuli
A message presented so fast, softly or masked by other messages
that one is not aware of seeing or hearing it is call a subliminal
stimulus.
A subliminal ad “hides” key persuasive information within the ad by
making it so weak that it is difficult or impossible for someone to
physically detect.
Subliminal advertising has been the focus of intense study and
public concern.
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Interpretation
Three aspects of interpretation:
1. It is generally a relative process rather than absolute,
referred to as perceptual relativity.
2. It tends to be subjective and open to a host of psychological
biases.
3. It can be a cognitive “thinking” process or an affective
“emotional” process.
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Interpretation
• Cognitive interpretation is a process whereby stimuli
are placed into existing categories of meaning.
• Affective interpretation is the emotional or feeling
response triggered by a stimulus such as an ad.
YouTube Spotlight
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Interpretation
Interpretation is determined by three Characteristics :
1. Individual Characteristics
2. Situational Characteristics
3. Stimulus Characteristics
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Interpretation
Individual Characteristics
➢ Traits
➢ Expectations
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Interpretation
Individual Characteristics
Traits
Physiological and psychological
traits drive our needs and
desires. These traits influence
how a stimulus is interpreted.
Psychologically
Physiologically Consumers have natural
Consumers differ in their cognitive, emotional, and
sensitivity to stimuli, e.g., taste. behavioral predispositions, e.g.,
affect intensity.
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Interpretation
Individual Characteristics
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Interpretation
Individual Characteristics
Expectations
Interpretations tend to be consistent
with expectations, an effect referred
to as the expectation bias.
Consumers often evaluate the
performance of a well-known brand
as higher than that of an identical
Brands create expectations and
product with an unknown brand
can thus bias perceptions.
name.
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Interpretation
Situational Characteristics
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Interpretation
Stimulus Characteristics
➢ Traits
➢ Organization
➢ Proximity
➢ Closure
➢ Figure-Ground
➢ Changes
➢ Sensory Discrimination
➢ JND
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Applications in Consumer Behavior
Stimulus Characteristics: A Closer Look
Traits
This McDonald’s
billboard is designed
like a clock and is
“interpreted” as telling
consumers when it is
“time” for various
McDonald’s products.
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Interpretation
Consumer Inferences
➢ Quality Signals
➢ Interpreting Images
➢ Missing Information and Ethical Concerns
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Perception and Marketing Strategy
➢ Retail Strategy
➢ Brand Name and Logo Development
• Linguistic Consideration
• Branding Strategies
• Logo Design and Typographics
➢ Media Strategy
➢ Advertisements
➢ Package Design and Labeling
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Video Application
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