Dear Team,

As per directive of Management we have change process for claim from 1st Jun’21 onward.
Kindly follow below process & share require documents for further process of claim.

A). For Shortage & Damage during transportation:

 Claim for Damage:

1. Bilty Copy
2. Material Description in Bilty
3. Driver Signature in Bilty
4. Physical Snaps
5. Damage percentage
6. Discription in Excel
7. Claim will be passed through “shortage and damage” head against GST wise debit
note from claimant. Mention Invoice Number, Date of Invoice & product description
in narration of Debit Note. No need of Debit Note if claim raised with in same month.

 Claim for Shortage/Return:

1. Bilty Copy
2. Material Description in Bilty
3. Driver Signature in Bilty
4. Discription in Excel
5. Claim will be passed through “shortage and damage” head against GST wise debit
note from claimant. Mention Invoice Number, Date of Invoice & product description
in narration of Debit Note. No need of Debit Note if claim raised with in same month.

B). Claim for Scheme/Liquidation/Offers/Promotion:

1. Circular/Approval Copy
2. Description in Excel
3. Invoice Copy
4. Claim will be passed through “Secondary market claim” head against GST wise
debit note from claimant. Mention Invoice Number, Date of Invoice & write “claim
against Scheme” in narration of Debit Note. No need of Debit Note if claim raised
with in same month.

C). Claim for MRP Difference:

1. Invoice Copy
2. Material Name
3. Material Code
4. Physical Snap of Product
5. Claim will be passed through “shortage and damage” head against GST wise debit
note from claimant. Mention Invoice Number, Date of Invoice & write “MRP
Difference” in narration of Debit Note. No need of Debit Note if claim raised with in
same month.
Kindly mark email to Himanshu Garg Ji - himanshu.garg@patanjaliayurved.org for
above types of claim & cc to patanjalicomplaints@patanjaliayurved.org

D). Claim for Manufacturing, Quality Defects & Customer Returns:

1. Claim format (Attached)

2. Product Photographs
3. Letter from Customer side (In case of Customer Return)
4. Product Destroyed Photographs/Video (After HO instruction)
5. Debit Note (As per attached Sample) select head “shortage and damage” against
GST wise debit note also mention claim month & write “Manufacturing & Quality
Defects” in narration.

Kindly mark email to patanjalicomplaints@patanjaliayurved.org for the same through

Sales Manager.

Note: If any claim pending before 1st Jun’21 kindly follow above SOP for further process