SYSTEM SERVICE REQUEST FORM

Name Ang Yin Teck

Raised By Department AASD
Floor / Tel. Ext. No. 3A/ 1375 Date 26/03/2019
Type of System PentaISF I&W Others: ____________________

Subject: Error in Agency Related Benefit Monthly process screen

A. DESCRIPTION OF REQUIREMENTS (Please provide attachments, if any.)

NLC18014096 moved in Production to add checking on the balance amount versus payment amount for
ARB. Error will prompted if the payment amount is greater than balance amount.

However, when user enter correct payment amount (equal to balance amount), the error prompted,
which is wrong. Further checking and user suspect the checking did not segregate by different benefit
code, it add up item in awaiting approval screen which is different ARB code under the same agent code.
You may refer the screenshot for the simulation, please fix the process.

B. APPROVAL (via E-Helpline)

HOD/Manager of the Dept BSA who raise this request / **HOD/Manager of
Approved By 1
the impacted module

C. UAT SIGN OFF (via E-Helpline)

1 Dept BSA who raise this request
UAT Sign Off By HOD/Manager of the Dept BSA who raise this request / **HOD/Manager of
2
the impacted module

NOTE:
** This is applicable if the request is raised by Ops Support Team on behalf of any of the Depts. E.g. Ops
Support Team raise request on behalf of NB Dept, then, NB HOD/Manager is to approve the request and
sign off the request.

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User insert ARB004 for A0062235, and saved sucessfully.

Then user input ARB for ARB03, with approved amount = balance amount.
However, error prompted and user unable to save.-not ok

SSR-20130620-V4 Page 2 of 3
Then user try to pay ARB04, payment sucessful

Then user input ARB03 again, able to save successfully.

Record appear in approval screen.

SSR-20130620-V4 Page 3 of 3