8861988771

RAJESH GUPTA kernelrajesh@gmail.com

Service Delivery Manager - Cloud https://www.linkedin.com/in/kernel-rajesh/

Innovative and strategic Service Delivery Manager with over 16 years of extensive experience in IT Service Delivery and Project Management. Seeking to
leverage a comprehensive background in Cloud and IT applications to drive digital transformation and cloud migration initiatives as a Delivery Manager in
Establishments . Proficient in leading cross-functional teams, managing client relationships, and delivering complex projects. Aiming to contribute to the
Company's vision of enabling faster time-to-market with high-quality technological solutions.

Professional Summary Soft Skills

Experienced in team and line management, overseeing the professional development, Collaborative & Adaptive Leadership
performance management, and recruitment of Consultants.
Spearheaded delivery management for IT infrastructure/Datacenter operations, highlighting Problem Solving & Analytical Thinking
project management and system administration mastery.
Operational Efficiency & Productivity
Executed critical cloud service transitions from onshore to offshore, emphasizing robust
change management and process improvement skills.
Cross-Functional Team Management
Proficient in project oversight, inter-team coordination, partner delivery coordination,
strategic planning, leadership engagement, stakeholder communication, risk mitigation, Exceptional Communication
resource and financial management, quality assurance, process enhancement, coaching, and
mentoring.
Demonstrated success in project delivery, team leadership, strategic planning, financial Technical Skills
oversight, and process refinement.
IT Service Management Tools (Jira,
Career Timeline Service Now, Confluence)
IT Operations & System

Jul 2021 - Present

Aug 2020 - Jul 2021
Jan 2018 - Aug 2020
Sr Manager Cloud (Consultant) Administration
HCL Technology Automation & CI/CD Tooling
Cloud Technologies (AWS, Azure,
Delivery Manager/ Advisor Emerging
GCP)
Practices
IT Service Management Tools (e.g.,
DXC Technologies Pvt Ltd
ServiceNow, Nagios)
Service Integration Leader (SME) Virtualization Technologies (VMware,
IBM INDIA PVT LTD RHEV)

Lead Infrastructure Engineer

May 2016 - Jan 2018 Core Competencies
Mphasis Limited

Linux System Administrator Strategic Leadership

Apr 2015 - May 2016 Cloud Migration Strategy
Vihaan infrasystems India limited
Client Relationship Management
Linux System Administrator Project & Service Delivery Excellence
Oct 2011 - Apr 2015
Blue Imperial Engineers Pvt. Limited Change Management & Process
Improvement
Sr System Administrator
Feb 2010 - Sep 2011
Extramarks Education (P) LTD
Certifications
Technical Trainer
Feb 2008 - Jan 2010
HCL infosystems LTD PMP
2023

Work Experience AWS Certified Solutions Architect –

Associate
2021
Jul 2021 - Present
IBM Cloud Private Infrastructure and
Sr Manager Cloud (Consultant) Architecture

HCL Technology 2019

Certified Scrum Master
Workdone: 2015
Ensuring cloud support, service delivery, and adherence to SLA. ITIL V3 Certification
Handling cloud, Windows, VMware, Linux, Unix, AIX, and Solaris systems 2012
management. RedHat Certified Engineer (RHCE)
2010
Managing service transitions from onshore to offshore.

Education
 Overarching strategies such as release and roadmap planning, as well as Postgraduate in Business Management
finer details like grooming, Work Breakdown Structure (WBS), and multi-level Annamalai University
Definition of Done (DoD). Jan 2019 - Dec 2019

Ensuring sound architecture and robust implementation. Graduation

Leading IT operational teams for global IT infrastructure management. BU Jhansi
Overseeing incident, change, and problem management. Jan 2008 - Dec 2008

Achievements Intermediate
Streamlined operations, reducing recurring issues by 20%. State Board
Jan 2005 - Dec 2005
Established a training program to improve team SLA achievements.
High School
Aug 2020 - Jul 2021 State Board
Jan 2003 - Dec 2003
Delivery Manager/ Advisor Emerging Practices
DXC Technologies Pvt Ltd
Languages
Workdone:
Managed Cloud IT infrastructure/Datacenter operations. English Hindi

Oversaw Incident & Change Management.

Coordinated with teams for system administration and technical solutions. Hobbies
Achievements Cloud Computing Enthusiast
Executed Cloud migration project under budget.
Mentor to Emerging IT Professionals
Jan 2018 - Aug 2020
Learning and Emplementing Emerging
Service Integration Leader (SME) Technologies

IBM INDIA PVT LTD

Workdone:
Achievements
Led Build, Migration, Firmware, and new application deployments on Cloud Led a comprehensive cloud migration
platform. project that reduced client infrastructure
Managed Vcenters and ESX Hosts. costs by 25% and elevated system
Led Linux environment projects and resource management. performance and scalability.
Successfully transitioned IT service
Achievements operations to offshore delivery, resulting
Improved system performance and uptime by 30%. in a 20% increase in operational
efficiency.
May 2016 - Jan 2018

Lead Infrastructure Engineer

Mphasis Limited

Workdone:
Administered server and blade enclosures.
Managed firmware updates and IT change plans.
Led the infrastructure team for multiple projects.

Achievements
Successfully managed the company-wide transition to Hyper-V.

Apr 2015 - May 2016

Linux System Administrator

Vihaan infrasystems India limited

Workdone:
Administered over 2000 servers in a remote data center.
Managed database replication and middleware servers.
Led projects for biometric applications across nationalized banks.

Achievements
Launched a key project for biometric authentication that increased client security compliance.

Oct 2011 - Apr 2015

Linux System Administrator

Blue Imperial Engineers Pvt. Limited
 Workdone:
Designed IT & System architecture.
Maintained over 1200+ Physical servers.
Managed the BAS organization's Server Management Team.

Achievements
Enhanced security and reduced downtime through effective system architecture design.

Feb 2010 - Sep 2011

Sr System Administrator
Extramarks Education (P) LTD

Workdone:
Provided end-user support and managed various OS across servers.
Implemented network security and firewall policies.
Managed server and network products for the education sector.

Achievements
Successfully maintained a zero-downtime record for crucial educational services.

Feb 2008 - Jan 2010

Technical Trainer
HCL infosystems LTD

Workdone:
Trained new hires on RedHat Linux and prepared them for RHCE certification.

Achievements
Achieved a 95% pass rate for trainees obtaining their RHCE certification.

Projects

Global IT infrastructure server management

Led process improvement training, with a focus on SLA achievement and customer satisfaction.
Ensured stringent compliance with SLA and optimized service delivery processes.
Devised service improvement strategies to minimize re-occurring IT issues.
Managed IT service transitions and alignment with offshore delivery models.
Drove the development and execution of major incident management protocols.

Enterprise Cloud Migration and Modernization

Maintained continuous improvement ethos to uphold and exceed project delivery standards.
Championed and administered automation initiatives that enhanced CI/CD practices using Ansible and Terraform.
Facilitated cloud service migrations with a focus on minimizing downtime and ensuring data integrity.
Collaborated with cross-disciplinary teams for seamless implementation of modernization projects.
Pitched and executed robust, secure cloud architectures catering to diverse client needs.

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