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CAREER HISTORY
Dec’08 –
Applications Consultant @ Cognitim Inc., USA
Apr’10 PERSONAL DETAILS
Address: Nanakramguda, Hyderabad
Jun’05 – IT Consultant @ Sony Electronics Asia Pacific Pte Languages: English, Telugu & Hindi
Aug’08 Ltd, Singapore
Nov’97 –
IT Consultant @ Xcellink Pte Ltd, Singapore
May’05
1
PROFILE SUMMARY
Competent professional with around 18 years of diversified experience in driving Service Delivery Management,
Project / Program / People Management, Business Analysis, Solution Design / Architecture & Application
Maintenance, Migrations, Incident Management, Change Management, Integration & Data Conversions.
Demonstrated experience in Global corporate business units, with IT Service Providers at offshore, onsite, external &
internal vendors.
Program management on Application and System Integrations and Full Cycle Systems management.
Managed software application maintenance and support of customer facing websites in Investment (under regulatory)
Services, Utilities and Supply Chain / Logistics Business domains.
Hands-on experience in Request Fulfillment, Minor to Major Incident Management, Problem and Change Management as
per SLAs & in line with industry best practices.
Led high performing teams with strong adaptability to detail-oriented approach for managing high team performance
through mentoring & problem-solving.
ORGANIZATIONAL EXPERIENCE
Aug’17 – Feb’19 Karvy Fintech Pvt Ltd, India as Assistant General Manager
Headed Karvy Fintech’s Global Fund IT Services.
Planning, Delivery, Quality Compliance, Resource Utilization and Customer Satisfaction.
Provided leadership to entire IT Support team of Karvy Fintech Global Fund Services.
Gathered requirements and supported various client digitization projects and supported digitization journey.
Lead Application Integrations, Development, Operations. Team comprises of contractors in support of on premise business
systems and hosted applications.
May’15 – Aug’17 Oakton (A Dimension Data Company), India as Service Delivery Manager
Managed project delivery, application maintenance and support in Managed Services (of varied technology – MSBI, MS
CRM, MS Dynamics AX, SharePoint, Sitecore, Xamarin, Middleware, ESB, TM1). Transitioned application solutions into
support from 3rd party vendor.
Aug’13 – Apr’15Freelance Consultant
Worked on short term projects and provided technical training particularly in Oracle BI
Dec’10 – Jul’13 Oakton, India (an Australian IT Services Firm) as Service Delivery Manager
Headed Managed Services team and delivered Oracle EBS Platform setup/support services to tier 1 & tier 2 Australian
clients. Ensured the SLA for delivery & operations management by handling transition projects.
Created policy and support procedure documents.
Established 24x7 support model (includes Service Desk) from offshore.
Dec’08-Apr’10 Cognitim Inc., USA as Applications Consultant
(Sub-contracted to Federal Home Loan Bank, USA as Technical Project Manager)
Managed Database/DWH Architecture, project plans, resource allocation estimates, execution & schedules for completing
DWH system implementation.
Jun’05-Aug’08 Sony Electronics Asia Pacific Pte. Ltd., Singapore as IT Consultant
Functioned a variety of roles including Systems Analyst to Project Manager while working on various projects.
Nov’97- May’05 Xcellink Pte Ltd, Singapore as IT Consultant
(Sub-contracted to Hewlett Packard & Sony on various IT projects)
HIGHLIGHTS
2
At Oakton
Bagged Best Team Award from CIO of Leighton Contractors (Oakton’s client) where I was managing offshore DBA team
which provided excellent services to client
Conceptualized the practices to initiate database administration at offshore for enhancing customer satisfaction
At Sony
Bagged Best Project Award for a Logistics Billing Application that was implemented for Sony Logistics Singapore, which is
an internal customer to Information Systems division in Singapore. I was playing Team Leader for the project
CERTIFICATIONS / TRAINING
Currently attending Cloud Architect (AWS and Azure) & DevOps training – (in-progress)
Dell Boomi – attended Developer & Architecture training in Oct/Nov 2016
ITIL V3 Intermediate from EXIN, Nederlands in 2015
Certified ScrumMaster, Scrum Alliance, USA in 2015
PMP-PMI Certification from Project Management Institute, USA in 2005
ITIL ® Framework (certified in ITIL ® V3 Foundation) from EXIN, Nederlands in 2012
Oracle BI Foundation Suite 11g Certified Implementation Specialist from Oracle, USA in 2013
Oracle (R) Database SQL Certified Expert from Oracle, USA in 2013
TECHNICAL SKILLS
Worked on various technologies, and some of them are:
Web Technologies (.Net, MVC, Java, HTML, CSS), Web API, Azure, AWS, Xamarin, Integration, Sitecore
Oracle EBS, OBIEE/BIA, Crystal Reports, Dynamics AX, APIs, TOAD, UNIX Shell Scripts, EDI, MS SQL Server
Sharepoint, Informatica, Middleware, JIRA, ETL, PL/SQL, VSTS, Git, PowerBuilder, Pro*C, Jscript, Control-M, COBOL,
Microservices, MongoDB
EDUCATION
Master of Computer Applications (MCA), GITAM University, Visakhapatnam, India
Master of Business (Information Technology) from Curtin University of Technology, Australia
Bachelor of Arts (Economics), Osmania University, Hyderabad, India
Data Preparation & Computer S/W, National Council for Vocational Training, New Delhi, India
Intermediate (Mathematics, Physics, Chemistry), Board of Intermediate Education, Hyderabad