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Automation can add value to SSC by enhancing efficiency, quality, and

innovation of the services provided. Some of the benefits of automation are:

● Reducing manual errors and rework, improving accuracy and

compliance3.

● Increasing speed and throughput, reducing cycle times and costs 1.

● Enabling scalability and flexibility, adapting to changing demands and

volumes2.

● Freeing up staff from repetitive tasks, allowing them to focus on higher-

value activities2.

● Providing data and insights, supporting better decision making and

performance improvement1.

● Driving continuous improvement and innovation, creating new

opportunities and value propositions2.

Automation can be applied to various processes and functions within an SSC,

such as finance, accounting, HR, procurement, and IT. Some examples of
automation technologies are:

● Robotic process automation (RPA), which uses software bots to mimic

human actions and execute rule-based tasks 2.

● Intelligent automation (IA), which combines RPA with artificial

intelligence (AI) and machine learning (ML) to handle more complex and
cognitive tasks2.

● Business process management (BPM), which uses software tools to

model, monitor, and optimize end-to-end processes 3.

● Optical character recognition (OCR), which converts scanned or printed

documents into digital data3.

● Natural language processing (NLP), which enables machines to

understand and generate natural language 3.

To successfully implement automation in an SSC, some best practices are:

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● Assessing the current state and identifying the automation potential of
the processes and functions2.

● Developing a clear and realistic automation strategy and roadmap,

aligned with the SSC vision and goals2.

● Selecting the right automation technology and vendor, based on the

requirements and capabilities of the SSC 2.

● Establishing a governance and change management framework,

involving stakeholders and managing risks and expectations 2.

● Building a skilled and agile workforce, providing training and support

for the staff and the customers2.

● Measuring and communicating the value and impact of automation,

using relevant metrics and feedback2.

I hope this answer helps you. If you want to learn more, you can check out
these sources:

● [3 Ways to Show How Valuable Shared Services Can Be]([object Object])

● [Why It’s Time To Rethink The Value Of Shared Services Centers]([object

Object])

● [Automation - benefits and costs]([object Object])

Source(s)
1. Automation - benefits and costs - Economics Help
2. 3 Ways to Show How Valuable Shared Services Can Be - Gartner
3. Why It’s Time To Rethink The Value Of Shared Services Centers - Forbes
4. 3 Ways to Show How Valuable Shared Services Can Be - Gartner
5. Why It’s Time To Rethink The Value Of Shared Services Centers - Forbes
6. Automation - benefits and costs - Economics Help