ZAHID ALI MUBARIK

Manager Training & Development Khushhali Bank Limited

94 West, Jinnah Avenue, Blue Area Islamabad, Pakistan
z_mubarik@yahoo.com, 0092 321 2444234

Summary of Skills:
 Strong presentation and interpersonal skills to communicate with diverse group of audience, within and
outside organization.
 Experienced in diagnosis, design and facilitation of large-scale developmental activities, building
relationships of trust, enlisting participation of group members.
 Acting as a change agent, played key roles in teams, with track record of success in enhancing
organizational commitment, performance and results.
 Proficient in interpreting information related to business growth, operations, finance, marketing, and
information technology, for development of organization’s business plan.
 A skilled writer having contributed human resource management/development analytical articles in
prestigious media including DAWN Newspaper, Business Recorder and World Bank Washington.
 Pioneer in introducing quantitative HR performance metrics for business industry in Pakistan.
 Ability to challenge self to think outside the box and open to continuous learning.
Experience
Manager Training & Development- Khushhali Bank Limited Islamabad 1 Mar 2008 till date
 Worked with top management to carry out economic identification, implementation and evaluation of
training and development needs consistent with business strategy and vision of the bank.
 Provided broad range of consultative service at all levels of management on organizational development
including organizational structure, communication, performance & productivity and process efficiency.
 Identified critical success factors (CSFs) for business growth and developed key performance indicators
(KPIs) for various job cadres in consultation with top functional heads.
 Coached managers and supervisors in self learning, personal development, performance management and
facilitation skills; resulting in productive work groups with a stronger sense of cohesion.
 Conducted orientation training of new hires and facilitated their smooth adaptation to Microfinance banking
environment, effectively using techniques and tools of adult learning.
 Enhanced individual and team performance by creating a climate of continuous learning by creating,
stimulating and motivating environment.
 Trained workforce on business continuity and disaster recovery plan to minimize the organizational loss
and liability.
 Evaluated effectiveness of employees learning programs through the use of training feedback, pre, post
testing, application of learning on job performance, monitoring results and ROI.
 Worked with functional heads in making succession management plan, by assessing, developing and
placing high potential employees.
 Facilitated design and development of Learning Management Oracle HRMS for use at workplace.
 Worked in close collaboration with Shore Bank International (US), on training need assessment and
capacity building initiative for the bank, under US Widening Harmonized Access to Microfinance
(WHAM) project, focusing outreach, efficiency, growth, productivity, portfolio quality and profitability.
 As a speaker/trainer/adjunct faculty member, spoke at various national forums on HR and conducted
management development trainings/ workshops at various institutions including:
National Institute of Banking and Finance (NIBAF) Islamabad
Management Development Institute Islamabad (affiliation Southern Queensland University Australia).
FAST National University of Computer and Emerging Sciences Islamabad (currently teaching)
Bahria University Islamabad
 Indigenously developed and conducted Human Capital Survey in the bank, encompassing employees’ work
experience, recruitment, development & retention, performance, leadership and job satisfaction.
 Conducted a Gender Problems Diagnostic Survey in the bank, exploring avenue to provide them with
congenial work environment.
 Jointly prepared HR budget, consistent with bank’s strategic business plan and deployed training resource
for maximum impact.
 Facilitated continuous review of HR policies to evaluate their potential risk to the organization. Used
measurement metrics to evaluate HR performance and its contributions to the achievement of the Bank’s
business goals in staffing, development, and retention areas.
 Persuaded top management to initiate change in terms of culture and reward strategy to achieve strategic
goals. Reinforced incremental change program through modeling, and communication.
 Assisted in evaluation of alternatives strategies for vendor selection and outsourcing HR functions.
Assistant Vice President Human Resources
Saudi Pak Commercial Bank (Now Silk Bank): Head Office Karachi: 23 July 2007- 28 Feb 2008
 Improved the recruitment strategy to market the organization to potential qualified applicants and developed
plan for sourcing qualified diverse candidates in a cost effective manner.
 Facilitated availability of high caliber human resources by maintaining quality manpower data bank and
established contacts outside the bank, for timely induction of talent.
 Conducted job analysis and integrated job competencies in employment policy; with a view to improve
effectiveness in recruitment, retention and reward.
 Developed and improved organizational exit process for both voluntary and involuntary terminations and
reduction in force. Evaluated effectiveness of employees’ relations program through exit interviews.
 Developed key HR processes including performance management, career development, aimed at optimizing
talent growth for supporting business expansion.
 Improved the performance management system to reduce subjectivity and increase objectivity in evaluation
and results. Evaluated compensation policy and pay structure based upon internal equity & external market.
 As a part-time adjunct faculty member, taught Management Sciences at:
Executive Development Centre- Institute of Business & Technology BIZTEK Karachi
Preston Institute of Management Science & Technology (PIMSAT) Karachi.
University of Northampton England UK: 22 Aug 2006- 30Jun 2007
 Served as Membership Northampton Business School Academic Board, actively participating on
development of curriculum for post graduate courses.
 Led a research project in “Nationwide Bank” UK (Best Employer of the UK for year 2006), on
change management from the perspective of people resourcing, leading & developing, performance
management, and social responsibility.
 As member administration team, University of Northampton England, interacted effectively with
international employees/students having diverse needs, background and culture and facilitated in resolution
of day to day administrative affairs.
 Facilitated weekly meetings of 20+ community volunteers to develop strategies that promote
economic viability and strong community support.
Pakistan Army (Corps of Signals- Telecom) 7 Sep 1989- 2 Jul 2006
 Served in Army on various important assignments for 17 years and got voluntary retirement as Major.
 As General Staff Officer Training at corps level, reviewed training policy, wrote annual training plan, issued
guidelines, and developed curriculum for training and facilitation of troops. Provided cross-training to
improve work flow, building a strong job ethic
 Led company size force having 100 plus staff and managed people including their training, promotion,
salaries, records, transport, security, and maintenance of morale.
 Conducted performance reviews and provide training in safety & security operations, raising standards
through operational excellence and team building.
 Served as coordinator Punjab Provincial Government Labor secretariat including social security and worker
welfare board. Participated in policy meetings on industrial relations including collective bargaining, joint
work councils, health & safety and vocational training.
Educational Qualifications/Courses
 MA International HRM: University of Northampton England UK 1 Year

 MBA: AIOU Islamabad Pakistan 2 Years

 IT course: Beaconhouse Informatics Karachi (Sub Campus-Informatics International Singapore) 1 Month

 Accounting & Financial Management: Institute of Business Administration (IBA) Karachi 1 Week

 Financial Analysis Course: Shore Bank International (US)- Islamabad Office Pakistan 3 days

 English Certification (IELTS): British Council Karachi Pakistan

 French (Level 1) Alliance Francaise Karachi Pakistan

Professional Association: Member Society of Human Resource Management- SHRM (US)

References: Available upon request