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  • Script Laptop

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    Natasha Abdullah
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    A customer contacted their laptop's sales manager because the screen had cracked since purchase. The sales manager checked that the laptop was still under the warranty period but noted that accidental damage may not be covered. They advised the customer to bring the laptop into the store so the technical team could assess the damage, determine warranty coverage, and provide a repair quote if needed. The customer agreed to bring it in soon.

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    SCRIPT LAPTOP

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    A customer contacted their laptop's sales manager because the screen had cracked since purchase. The sales manager checked that the laptop was still under the warranty period but noted that accidental damage may not be covered. They advised the customer to bring the laptop into the store so the technical team could assess the damage, determine warranty coverage, and provide a repair quote if needed. The customer agreed to bring it in soon.

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    © All Rights Reserved
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    7 views2 pages

    Script Laptop

    Uploaded by

    Natasha Abdullah
    A customer contacted their laptop's sales manager because the screen had cracked since purchase. The sales manager checked that the laptop was still under the warranty period but noted that accidental damage may not be covered. They advised the customer to bring the laptop into the store so the technical team could assess the damage, determine warranty coverage, and provide a repair quote if needed. The customer agreed to bring it in soon.

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    © All Rights Reserved
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    of 2

    SCENARIO : IT’S NOT WORKING.

    ROLE A: AINA SUFIYYA SALES MANAGER


    ROLE B : NISYANATASHA CUSTOMER

    Customer Hi, I bought a laptop from your store last month and
    unfortunately, the screen has cracked.
    Sales Manager Oh no, I'm sorry to hear that. Do you have any idea how the
    damage occurred?
    Customer I'm not entirely sure. I opened my laptop bag one day and found
    the screen cracked.
    Sales Manager I see. Well, first of all, let's check if your laptop is still under
    warranty. Can you provide me with the model number and the
    purchase date?
    Customer Yes, the model number is ABC123 and I bought it on January
    15th.
    Sales Manager Thank you for the information. I've checked our system and your
    laptop is still under warranty. However, please note that warranty
    coverage varies depending on the cause of damage. If the
    damage is due to accidental causes, it might not be covered.
    Customer I understand. What are the next steps?

    Sales Manager You can bring the laptop to our store. Our technical team will
    assess the damage and determine if it's covered by the
    warranty. If it's not covered, they will provide a quote for the
    repair cost.
    Customer Alright, I'll bring the laptop in as soon as possible. Thank you for
    your help.
    Sales Manager You're welcome! We'll do our best to resolve this issue for you.
    See you soon.

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