Okan

Kilic

OBJECTIVE EXPERIENCE
27 years old, hard working
2021 – 2023
young professional that’s
motivated by great results
IT-Support
and good work ethic.
KMD Service Desk Kyndryl/IBM

Dublin, Ireland
ADDRESS
Vesterbrogade 28 3,th - Provided 2nd level support to clients across Europe.
7100 Vejle
- Coordinated with over 20 teams for high severity incident resolutions

- Managed Virtual Servers, Outlook exchange, Active Directory

PHONE - Access management with KMD nexus

+45 20 16 17 16
- Troubleshoot hardware and software issues, ensuring prompt resolutions

- Contributed to the development and maintenance of a

EMAIL comprehensive knowledge base
okankilic1169@gmail.com
- Efficiency handled ticket capture and dispatch for over 600 clients

2020 – 2021
IT-support • Northguard •
Pattaya, Thailand

Provided hardware and software support to our department

Enduser Support
(Hardware and software)

2018 – 2019
Sales & Telemarketing •
Bizzconia • Istanbul, Tyrkiet

- Outgoing calls to potential clients for Ase A-Kasse

- Up selling possible clients to Codan forsikring
- Sold anti-virus software for Windows users
2017 – 2018
Craftsman • Aktiv Pro rengøring • Vejle, Syddanmark
 - Cleaning and construction site work
2015 – 2017
Subsitute Employe• Hartmanns vikarbureau • Vejle, 7100

- Worked at many different work places under Hartmanss

which gave me an inside into many different work
branched

- Cleaning and maintaining kitchen at Marcelos Resturante

EDUCATION BACKGROUND:
Aalborg handelsskole Vejle, 7100

HF online

FGU Trekanten Vejle, 7100

IT Afdeling

Mølholmsskole Vejle, 7100

9.Klasse

CAPABLE OF SPEAKING:

DANISH: ORAL AND WRITING

ENGLISH: ORAL AND WRITING
TURKISH: ORAL AND WRITING

IT KNOWLEDGE

I have a good knowledge on IT, as it had always been my

personal hobby and a big passion solving problems and finding
solutions for both software and hardware support

Microsoft Office & Apps

Windows support 7/10/11
Android & iOS support