1. Why Technical Support Vacancy?

- I am an Engineer so I have knowledge and passion for technology. Also, I enjoy helping others
to solve their problems.
In addition, when I was a student, I provided step-by-step solutions in a good and organized
way, so I think it will help customers to resolve their problems.

2. How do you handle irate or frustrated customers?

- I will remain calm and avoid responding with frustration or anger, as the customer frustration
is not directed to me personally but the issue they are facing.
- Listen carefully to the customer without interruption.
- Also I will not blame the customer, instead I will focus on finding a solution to the problem.
- If the problem requires additional time or escalation to another department, I will follow up
with the customer to keep them informed and updated.
- And at the and I will thank the customer.
Another Solution!!!
When dealing with an angry customer, it's important to remain calm and empathetic. I would
actively listen to their concerns, allowing them to express their frustrations while maintaining a
professional tone. By acknowledging their feelings and concerns, I can show understanding and
assure them that I am there to help. I would then try to find a suitable solution to their problem
and communicate it clearly, ensuring they feel heard and valued throughout the conversation.

3. How do you prioritize and manage multiple customer inquiries

simultaneously?
When managing multiple customer inquiries, I believe in prioritizing based on urgency and
impact. I would assess each situation, taking into account factors such as the severity of the
issue, the customer's level of frustration, and any potential business impact. By doing so, I can
address critical matters promptly while ensuring that all customers receive timely responses. I
also utilize effective organizational tools, such as a ticketing system or a task management
software, to track and manage customer inquiries efficiently.
4. How do you handle a situation where you don't know the answer to a
customer's question?
If faced with a question I don't know the answer to, I would be honest with the customer. I
would apologize for not having an immediate answer but reassure them that I will find a
solution. I would then utilize available resources, such as knowledge bases, internal
documentation, or consult with colleagues or supervisors, to gather the necessary information. I
would promptly communicate the answer to the customer, ensuring accuracy and clarity.