TDC – CHC42015 Certificate IV in Community Services

Skills Assessment / Role-play Overview

Throughout this course, students will need to complete some assessments in a simulated work environment, either online with a TAFE Digital
assessor, or as a recording that students will upload to the TDC for marking. The information provided below will assist students with this process.
TAFE Digital recommends that students complete all required knowledge assessments and online quizzes before moving onto these skills-based
assessments.

For role-plays that are being COMPLETED ONLINE WITH A TAFE DIGITAL TEACHER ASSESSING

How to book an online role-play with a Community Services teacher:

• Contact the Community Services Teaching Section via phone (02 7920 1042) or email (tafedigital.commserv@tafensw.edu.au).
• When booking an online role-play, students must provide their name, TAFE learner number, and the unit/s the role-play booking is for.
• Once a role-play booking is confirmed, students will receive an email from the Community Services Teaching Section confirming the date
and time of the role-play, the teacher who will be assessing it, the MS Teams meeting link, and brief instructions for using MS Teams.
• Please note that the availability of role-play appointment times can vary from week-to-week and can book out quickly. Students are
encouraged to allow plenty of time when booking a role-play as it can sometimes take 1-2 weeks for an appointment to become available.
Technology requirements:
• Role-plays with a Community Services teacher are conducted live online via Microsoft Teams. MS Teams is part of the Office 365 suite of
tools which is available free of charge to TAFE NSW students. Students can get more information about Microsoft Teams for students here
and information about their TAFE NSW Office 365 account here.
• Students will need a device with a microphone and camera to participate in the role-play.
- A laptop with a camera and microphone or a PC with a webcam and microphone are ideal.
- Mobile phones can often be problematic with visibility and sound, so students are encouraged to use laptops or PCs wherever possible.

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Document title: Role Play Assessment Requirements
Resource ID: TDC_CHC4015 Certificate IV in Community Services (2023)
 Preparing for an online role-play:
• Watch this recording of a webinar, 'Preparing for Role-plays’, which provides guidance and demonstrations on how to prepare for role-plays
and using communication skills in a role-play.
• Before the day of the role-play, students must log into MS Teams to ensure their video and microphone are working and that they have
reviewed all relevant learning materials and assessments.
• Students must come to the role-play prepared and ready to commence on time. If a student is more than 10 minutes late to a scheduled
role-play without notice, the teacher will cancel the role-play and the student will need to re-book.
• On the day and at the time of the role-play, the assessing teacher will start the MS Teams meeting a few minutes before the booking time.
Students must be ready in front of their computer with their camera and microphone on at the time of the appointment.
• The assessing teacher will ask to see the student’s photo ID to confirm their identity. Students must have this ready at the beginning of the
role-play. A suitable photo ID includes a TAFE student card, driver’s licence, proof of age card, passport, etc.
• If a student is unable to attend a scheduled online role-play, they must contact the Community Services Teaching Section by phone on
02 7920 1042 or email tafedigital.commserv@tafensw.edu.au
Important - If a student fails to attend their scheduled role-play and has not notified the teaching section, the student will receive an
“Unsatisfactory” result for the assessment.

For role-plays that are being DIGITALLY RECORDED AND UPLOADED TO THE TDC FOR MARKING

Students must:
• Be clearly visible and able to be heard throughout the recording.
• State their name and TAFE learner number at the beginning of the recording.
• Show a photo ID at the beginning of the recording. This could be a TAFE student card, driver’s licence, proof of age card, passport, etc.
• Understand and adhere to the requirements for any additional participants used in the assessment (see below).
• Be familiar with all relevant learning materials and assessments before commencing the role-play.
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Document title: Role Play Assessment Requirements
Resource ID: TDC_CHC4015 Certificate IV in Community Services (2023)
 Requirements for additional participants in digitally recorded assessments:
• Students will need to find their own additional participants for the role-play. Students can access family, friends, work colleagues or other
students to act as participants.
• Before the role-play, students will need to provide the participant with the role-play information to prepare adequately.
• At the beginning of the role-play, after the student has introduced themselves, the additional participants should introduce themselves by
providing their name and confirming that they give consent to the assessment being recorded.
• Participants can participate in person with the student or virtually via Microsoft Teams, Zoom or similar.
• Participants should be visible and audible in the recording.
Video recording the instructions:
• Students should follow the instructions provided in ‘the instructions to complete’ section of the assessment or use this link for more
information.
Before submitting a digitally recorded file to the TDC for marking, students must:
• Review the file to confirm that the entire role-play has been recorded.
• Ensure that both the student and participant(s) are visible and can be heard clearly throughout the role-play recording.

Role-play Assessment Criteria

• Each role-play assessment in the Certificate IV in Community Services has an Observation Checklist included in the assessment. The
assessing teacher uses this to mark the student’s performance in the role-play assessment.
• Students are encouraged to review the Observation Checklist in each assessment to understand what skills must be demonstrated in the
role-play to be assessed as 'competent’ by the assessing teacher.
• All criteria in the Observation Checklists must be met for a student to be assessed as competent.

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Document title: Role Play Assessment Requirements
Resource ID: TDC_CHC4015 Certificate IV in Community Services (2023)
 For all units listed below, students should refer to the instructions provided in the Skills Assessment for details of what is required
for each of the role-play assessments.

Skills Assessment (Event 2)

CHCCOM002 Use communication to build relationships Time allowed: 30-minute role-play (indicative only)
Completed by: Digital recording by student

Part 1 – Meeting facilitation

Role-play
• The student will play the role of a Team Leader at Indigo and will facilitate a meeting between community members to resolve a difficult
situation based on the role-play scenario provided in the Skills Assessment.
• The student is required to provide three (3) additional participants to play the following roles:
- A disability advocate representative
- An outreach worker
- A client
Role outlines are provided within the scenario.
• Prepare the relevant documents as identified in the assessment template.
Part 2 – Written documentation
• After the role-play, the student must complete and submit the relevant documents based on the information obtained in the role-play.

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Document title: Role Play Assessment Requirements
Resource ID: TDC_CHC4015 Certificate IV in Community Services (2023)
 Skills Assessment (Event 4) – Simulated version only
CHCDIV001 Work with diverse people
Time allowed: 30-minute role-play (indicative only)
Completed by: Digital recording by student
The student should select the simulated version of this Skills Assessment only.
Part 1 – Role-play scenario
• The student will play the role of a Program Coordinator at Indigo and will participate in an initial meeting.
• The student is required to utilise one (1) additional participant to play the Outreach Officer (Hussain) role. A role outline is provided in the
Skills Assessment. Please note: There is information within the assessment instructions related to seeking assistance from an interpreter
according to Hussain’s communication needs. This is there to act as a prompt only for the student to ascertain from Hussain if an interpreter
is required.
• The student must prepare the relevant documents as identified in the assessment template.
Part 2 – Case Studies
• The student provides written responses to the different scenarios provided.
Part 3 – Reflection Short Answer Questions
• The student provides written responses to the questions.

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Document title: Role Play Assessment Requirements
Resource ID: TDC_CHC4015 Certificate IV in Community Services (2023)
 Skills Assessment (Event 3)
CHCADV001 Facilitate the interests and rights of clients Time allowed: 30-minute role-play (indicative only)
Completed by: Digital recording by student

Part 1 – Preparation for a new client

• The student is required to prepare for an incoming client seeking advocacy support.
• The student should read the phone call transcript provided, complete the research-based questions, and create any resources they may
need in preparation for the role-play in Part 2.
• Any resources created must be collated into a well-researched, relevant information pack that can be discussed with the client during the
role-play in Part 2.
• Please note: The information pack developed for Part 1 DOES NOT need to be submitted to TAFE Digital, however students will be required
to show it to the role-play assessor.
Part 2 – Role-play scenario
Role-play based on the preparation student has done in Part 1.
• The student plays an advocacy worker with Indigo participating in a meeting with a new client.
• The student is required to utilise one (1) additional participant to play the role of the client (Craig). A role outline is provided in the
assessment.
• The student should:
- Discuss with the client the researched information prepared in Part 1.
- Provide the client with the available options to meet their needs.
- Help the client to identify which option they would like to move forward with.
• Complete the relevant Indigo documents as specified in the assessment template.
• On completion of the role-play the student must submit:
- the completed Indigo Referral Form for Craig based on the information collected in the interview; and
- the Indigo Complaint Form completed with Craig during the meeting.

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Document title: Role Play Assessment Requirements
Resource ID: TDC_CHC4015 Certificate IV in Community Services (2023)
 Skills Assessment (Event 4)
CHCCCS004 Assess co-existing needs Time allowed: 45 minute role-play
Completed by: Online assessment by a TAFE Digital teacher
(Digital recording option not available)
Part 1 – Role-play
• The student plays a Support Worker with Indigo participating in an initial assessment with a walk-in client with co-existing needs.
• The assessing teacher will play the role of the client.
• The student must complete and submit the relevant documents identified in the assessment template.
Completed after the role-play
Part 2 – Review and reflect
• The student completes written reflections based on the role-play.
Students are to contact the Community Services Teaching Section via phone (02 7920 1042) or email (tafedigital.commserv@tafensw.edu.au) to
book the role-play.

Skills Assessment (Event 2)

CHCAOD001 Work in an alcohol and other drugs context Time allowed: 2 x 30-minute role-plays (1 hour)
Completed by: Online assessment by a TAFE Digital teacher
(Digital recording option not available)
Part 1 – 2 x Role-plays
• The student will play the role of a Support Worker with Indigo and participate in an initial assessment meeting with a client with alcohol and
other drugs (AOD) issues in two (2) separate role-plays.
- Role-play 1: Peter
- Role-play 2: Alex

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Document title: Role Play Assessment Requirements
Resource ID: TDC_CHC4015 Certificate IV in Community Services (2023)
 • The assessing teacher will play the role of the client.
• Role outlines are provided in the scenario within the Skills Assessment.
• The student must prepare the relevant documents as identified in the assessment template.
Part 2 – Industry Developments
• The student must complete and submit the relevant documents based on the role-plays as identified in the assessment template.

Skills Assessment (Event 2)

CHCMHS001 Work with people with mental health issues Time allowed: 3 x 30-minute role-plays (1.5 hours)
Completed by: Online assessment by a TAFE Digital teacher
(Digital recording option not available)
Part 1 – 3 x Role-plays
Role-plays: Community Services
• The student will play the support worker role and participate in three (3) separate meetings with clients experiencing mental health issues.
- Role-play 1: Robyn
- Role-play 2: Toby
- Role-play 3: Joseph
• The assessing teacher will play the role of the client in each of the role-plays.
• Role outlines are provided in the scenario within the Skills Assessment.
• The student must prepare the relevant documents as identified in the assessment template.
Part 2 – Documentation
• The student must complete and submit the relevant documents based on the role-plays as identified in the assessment template.

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Document title: Role Play Assessment Requirements
Resource ID: TDC_CHC4015 Certificate IV in Community Services (2023)
 Skills Assessment (Event 2)
CHCCCS019 Recognise and respond to crisis situations
Time allowed: 30-minute role-play (indicative only)
Completed by: Digital recording by student
Part 1 – Role-play
• The student plays the role of an Intake Worker and participates in an initial assessment of a walk-in client in crisis.
• The student is required to utilise one (1) additional participant to play the role of the client (Miriam). A role outline is provided within the
Skills Assessment.
• The student must complete and submit the relevant documents as identified in the assessment template.
Part 2 – Case Studies
• The student must complete and submit the relevant documents as identified in the assessment template relating to Miriam.
Part 3 – Short Answer Questions
• The student must provide written responses based on the role-play.

Skills Assessment (Event 3)

CHCCCS014 Provide brief interventions Time allowed: 30-minute role-play (indicative only)
Completed by: Online assessment by a TAFE Digital teacher
(Digital recording option not available)
Part 1 – Role-play
• The student plays the role of a Health Worker and participates in a session providing brief intervention support to a client (Alison).
• The assessing teacher will play the role of the client.
Completed in own time after the role-play
Part 2 – Documentation
• The student must complete and submit the relevant documents based on the information obtained from the role-play in Part 1 (Alison).
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Document title: Role Play Assessment Requirements
Resource ID: TDC_CHC4015 Certificate IV in Community Services (2023)
 Part 3 – Case scenario – Juan
• The student must complete the short answer questions based on the scenario for Juan.
• The student must complete and submit the relevant documents as identified in the assessment template relating to Juan.
Student to contact the Community Services Teaching Section via phone (02 7920 1042) or email (tafedigital.commserv@tafensw.edu.au) to book
the role-play.

CHCSOH001 Work with people experiencing or at risk of Skills Assessment (Event 3)

homelessness Time allowed: 30-minute role-play (indicative only)
Completed by: Digital recording by student
Part 1 – Role-play
• The student plays the support worker role and participates in an initial assessment of a walk-in client who has self-referred.
• The student is required to utilise one (1) additional participant to play the role of the client (Mary). A role outline is provided within the
Skills Assessment.
Part 2 – Documentation
• Complete and submit the relevant documents as identified in the assessment template.

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Document title: Role Play Assessment Requirements
Resource ID: TDC_CHC4015 Certificate IV in Community Services (2023)