The Value of Being Emotionally Intelligent

Emotional intelligence (EI).

The ability to monitor one’s own emotions and those of others, to discriminate among
them, and to use this information to guide one’s thinking and actions.
Key Components of Emotional Intelligence
Personal Competence
 Self-awareness
 Self-management – Eg: try controlling the anger
Social Competence.
 Social awareness
 Relationship management
Benefits/Drawbacks of EI:
 Better social relationships.
 Greater well-being.
 Increased satisfaction.
 No clear link to improved job performance.
 Research remains unclear.