Insight V Chem Service Manual

Veterinary Chemistry Analyser
Service Manual
Table of Contents
Section 1 Introduction .............................................................................................................. 1
1.1 Intended Use .................................................................................................................... 1
1.2 Major Components .......................................................................................................... 1
1.3 Labels .............................................................................................................................. 4
1.4 Packaging, Transportation & Storage.............................................................................. 4
1.5 Electromagnetic Compatibility........................................................................................ 5
1.6 Electromechanical Parts Introduction.............................................................................. 5
1.6.1 Mechanical Modules.............................................................................................. 6
1.6.2 Electronic Modules ................................................................................................ 9

1.7 Software Introduction .................................................................................................... 10
Section 2 Analyser Installation .............................................................................................. 17
2.1 Packing Inspection......................................................................................................... 17
2.2 Unpacking Inspection .................................................................................................... 17
2.3 Analyser Specifications and Environmental Requirements ........................................... 17
2.4 Equipment Installation ................................................................................................... 18
2.4.1 Installation Requirements .................................................................................... 18
2.4.2 Power Supply Connection ................................................................................... 18
2.4.3 Analyser Startup .................................................................................................. 18
2.4.4 Analyser Shutdown .............................................................................................. 20

Section 3 Daily Analyser Maintenance ................................................................................. 21
3.1 Air Filter Sponge Cleaning ............................................................................................ 21
3.2 Temperature Sensor and Optical Lens Cleaning ............................................................ 22
Section 4 Software Upgrade and Data Upload..................................................................... 23
4.1 Wi-Fi Upgrade ............................................................................................................... 23
4.2 USB Upgrade................................................................................................................. 24
4.3 Error Data Upload ......................................................................................................... 27
Section 5 Instrument Operation Introduction ..................................................................... 30
5.1 Calibration Function of Touchscreen ............................................................................. 30
5.2 Calibration Function of Chemical Results...................................................................... 32
Section 6 Spare Parts and Repair Tools ............................................................................... 35
6.1 Recommended Spare Parts ............................................................................................ 35
6.2 Repair Tools for InSight V-CHEM ............................................................................... 35
Section 7 Error Codes and Troubleshooting ........................................................................ 37
7.1 Error Code 0101 ............................................................................................................ 37
7.2 Error Code 0102 ............................................................................................................ 37
7.3 Error Code 0103 ............................................................................................................ 37
7.4 Error Code 0105 ............................................................................................................ 37
7.5 Error Code 0107 ............................................................................................................ 37
7.5.1 Reasons ................................................................................................................ 37
7.5.2 Troubleshooting ................................................................................................... 38

7.6 Error Code 0108 ............................................................................................................ 46
7.6.1 Reasons ................................................................................................................ 46

7.7 Error Code 0109 ............................................................................................................ 49
7.8 Error Code 0202 & 0203 ................................................................................................ 49
7.8.1 Reasons for Error 0202 and 0203 ........................................................................ 50

7.9 Error Code 0206 ............................................................................................................ 52
7.10 Error Code 0208, 0209, 0210 & 0211 ................................................................. 53
7.10.1 Reasons ................................................................................................................. 53

7.11 Error Code 0212 .................................................................................................. 54
7.12 Error Code 0213 .................................................................................................. 54
7.12.1 Reasons ................................................................................................................ 54

7.13 Error Code 0214 .................................................................................................. 58
7.13.1 Reasons ................................................................................................................ 58

7.14 Error Code 0215 ........................................................................................................ 61
7.15 Error Code 0216 .................................................................................................. 61
7.16 Error Code 0220 .................................................................................................. 61
7.17 Error Code 0221 .................................................................................................. 61
7.17.1 Reasons ................................................................................................................ 61

7.18 Error Code 0222, 0223, 0224 & 0225 ......................................................................... 63
7.18.1 Reasons ................................................................................................................ 64

7.19 Error Code 0301 .................................................................................................. 65
7.19.1 Reasons ................................................................................................................ 65

7.20 Error Code 0302 .................................................................................................. 66
7.20.1 Reasons ................................................................................................................ 66

7.21 Error Code 0303 .................................................................................................. 67
7.21.1 Reasons ................................................................................................................ 67
7.21.2 Troubleshooting .................................................................................................... 67

Section 8 Hardware Malfunction and Troubleshooting ...................................................... 68
8.1 Black Screen .................................................................................................................. 68
8.1.1 Reasons ................................................................................................................ 68

8.2 White Screen (BIOS Cannot Start) ................................................................................ 69
The screen displays white after startup. .............................................................................. 69
8.2.1 Reasons ................................................................................................................ 69
Program error. .................................................................................................................. 69

8.3 White Screen (BIOS Can Start) ..................................................................................... 70
8.3.1 Reasons ................................................................................................................ 70

8.4 Blurred Screen ............................................................................................................... 70
8.4.1 Reasons ................................................................................................................ 70

8.5 Touchscreen is Not Responding .................................................................................... 71
8.6 System Automatically Restarts ...................................................................................... 71
8.6.1 Reasons ................................................................................................................ 71

8.7 System Breakdown ........................................................................................................ 71
8.7.1 Reasons ................................................................................................................ 71

8.8 System Does Not Start Properly .................................................................................... 72
8.9 System Returns to the Main Interface During Detection Process ................................... 72
8.9.1 Reasons ................................................................................................................ 72

8.10 Wi-Fi Cannot be Found ....................................................................................... 73
8.10.1 Reasons ................................................................................................................ 73

8.11 Wi-Fi Cannot be Connected ................................................................................ 73
Section 9 Software Malfunction and Troubleshooting ........................................................ 74
9.1 Black Screen (Specific Software Program) ................................................................... 74
9.1.1 Reasons ................................................................................................................ 74

9.2 Unable to Start the System (System File Missing)......................................................... 74
9.2.1 Reasons ................................................................................................................ 74

9.3 Unable to Connect to Wi-Fi (Specific Software Program) ............................................. 74
9.3.1 Reasons ................................................................................................................ 75

9.4 Reference Ranges are Inaccurate ................................................................................... 75
9.4.1 Reasons ................................................................................................................ 75

Section 10 Data Management Platform Error and Troubleshooting ................................ 76
10.1 Download Path of Data Management Platform ................................................... 76
10.1.1 Explanation .......................................................................................................... 76

10.2 Unable to Sync Data Wirelessly .......................................................................... 76
10.2.1 Reasons ................................................................................................................ 76

10.3 Unable to Sync Data using Serial Data Line ........................................................ 76
10.3.1 Reasons ................................................................................................................ 76

10.4 Reference Range on the Analyser and DMP is Inconsistent ................................. 77
10.4.1 Reasons ................................................................................................................ 77

10.5 Report "Standard Expression Error" when DMP Starts ....................................... 78
10.5.1 Reasons ................................................................................................................ 78

10.6 Report an Error while Printing Data..................................................................... 78
10.6.1 Reasons ................................................................................................................ 78

10.7 Report an Error when DMP is Closed.................................................................. 78
10.7.1 Reasons ................................................................................................................ 78

10.8 Report an Error of Data Source ODBC ............................................................... 79
10.8.1 Reasons ................................................................................................................ 79

Section 11 Reagent Disc Error and Abnormal Results ....................................................... 80
Section 1 Introduction
1.1 Intended Use
InSight V-CHEM Veterinary Chemistry Analyser provides quantitative in-vitro
determination of clinical chemistry analytes in lithium heparinised whole blood,
heparinised plasma or serum. The entire analysis requires 100µl of sample and is capable
of providing results in 8 minutes for whole blood and 7 minutes for serum and plasma.
1.2 Major Components

• Variable Speed Motor - Drive and control the supporting reagent disc
• Spectrophotometer - Measures the optical signal of the disc detection cuvette
• Microprocessor - Used for system control and data acquisition calculation
• Colour Touch Screen - Interactive medium between operator and analyser
• External Printer - Assembly options
Each reagent tray is a separately packed disc. The disc diameter is 7.8cm, with a thickness
of 0.7 cm. The body of the reagent disc consists of a Plexiglas which contains the
lyophilised reagent beads in the colorimetric cuvettes placed around the disc. The
polycarbonate film is used as the encapsulation. For chemical analysis, blood samples
(lithium heparin anticoagulant whole blood, lithium heparin anticoagulant plasma or serum)
need to be pipetted into the corresponding well and the foil tab removed to release the
diluent. The reagent disc is placed into the analyser drawer for chemical analysis. The
reagent disc is rotated by a motor, ensuring the whole blood is separated into plasma and
blood cells (skip this step for serum and plasma samples). At the same time, the reagent
disc is heated to 37°C. The plasma (serum) and diluent are precisely quantified in the
quantitative slot of the reagent disc; thereafter, quantitative plasma (serums) and diluents
are thoroughly mixed in the mixing tank. Finally, uniform dilute plasma (serum) samples
are distributed to each colorimetric cuvette around the reagent disc for chemical reaction
and detection. The above operations are based on the design of the micro-channels in the
reagent disc, which is automatically completed in the reagent disc through the coordination
of motor speed adjustment.
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The lyophilised reagent in the colorimetric cuvettes of the reagent disc is dissolved into the
diluted plasma (serum) and a chemical reaction takes place. The analyser measures the
absorbance of the solution by spectrophotometry. Absorbance change or absorbance change
rate is used to calculate the concentration of the analyte. The calibration information for
each specific chemical reaction is stored in the QR code on the package of the reagent disc.
When the test is complete, the test results are displayed on the screen. The results report
includes the test results of each item, the reference range of normal values of each item and
the sample information contained in each reagent disc. The test results stored in the analyser
database can be transmitted to an external computer through the supporting data
management platform (DMP) software and can also be connected with the laboratory data
management system to facilitate data management.
Front View
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Back View
Right View
3
Left View
1.3 Labels
Direct current
Warning: Please refer to the operator’s manual.
Biohazard: According to standard laboratory practice.

Considering the potential risk of infection, all samples, quality
control products, related containers and used reagents should be
treated according to the corresponding biosafety level.
Medical instruments for in vitro diagnosis.
1.4 Packaging, Transportation & Storage

Packaging
The packing box of this product contains shock-proof foam plastic and moisture-proof
plastic bags.
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Check the outer packing boxes of this product have not been damaged during
transportation and while in storage it is protected from damp or rain.
Transportation
Transportation of the product should be carried out using the original packaging and
covered when necessary to prevent moisture and rain damage during transportation.
The stacking of this product on transport vehicles should be orderly, compact, reasonable,
safe and reliable to prevent damage caused by shaking in the transport process.
This product should not be transported in the same vehicle with flammable, explosive and
corrodible articles. Some products are not allowed to be corroded by rain, snow, liquid
materials or damaged by machinery.
Storage
Storage Temperature: 0°C ~ 40°C
Storage Humidity: ≤85%.
Products should be stored in the original packaging box and maintained by the original
protective packaging.
The storage environment should be moisture-proof, dustproof, shock-proof and corrosion-

proof. It is recommended to store in an air-conditioned environment.
1.5 Electromagnetic Compatibility

1) The equipment meets the emission and anti-disturbance requirements specified in GB/T
18268.
2) The equipment is designed and tested according to class A equipment in GB 4824. In the
home environment, this equipment may cause radio interference. Protective measures
should be taken.
3) It is recommended to evaluate the electromagnetic environment before using this
equipment.
4) It is prohibited to use this device next to a strong radiation source (such as a non-shielded
radio frequency source), as it may interfere with the normal operation of the equipment.
1.6 Electromechanical Parts Introduction

The major components of the analyser are shown in the following figure:
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The analyser is mainly composed of mechanical modules, electric modules, display
modules and other structure parts. The mechanical modules are the most important modules
of the analyser, including the heating module, the optical module and some mechanical
components.
The functions of each module are as follows:

1) Mechanical Modules: It is used to detect the location of the reagent disc, the centrifugation
and detection process of microfluidic chip, temperature control, exposure of light source,
data acquisition and processing.
2) Electric Control Modules: The circuit logic control and the signal output of signal
processing board, the display parts control, the movement parts (motors etc.) control.
3) Display parts: Used to implement human-computer interaction.
4) Structural parts: Including sheet metal, injection plastic parts and others.
1.6.1 Mechanical Modules

The mechanical modules mainly include the heating module, optical module and other
moving parts.
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①Centrifugal motor ②Drawer ③Heating film ④Xenon lamp
⑤Signal receive module ⑥Signal receive module ⑦ Drawer drive motor
1) Heating Module:
It includes an upper and lower heating film and temperature sensor.
Top
film
Bottom
Function: Control the chamber temperature at 37±0.2°C in order to make the chemical
reaction at a constant temperature.
2) Optical Module:
It includes a xenon lamp and connect line, signal acquisition parts (optical lens, signal
detector), signal process board, location module (location LED and location detector), etc.
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①Signal process board ②Location LED ③Xenon lamp connect line
-④Xenon lamp -⑤Optical lens - ⑥Location detector ⑦ Signal detector
The schematic diagram of the detection process is as follows:

The xenon lamp exposure emits a stroboscopic beam. After the sample cuvette is absorbed
through the test disc, it enters the detection section. The detector converts the optical signal
into the measurable point signal, detects the solution change of the entire detection process
and then passes the Lambert-beer theorem. Convert to the corresponding absorbance.
The optical path is shown below:
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3) Other Moving Parts:
It mainly includes the centrifugal motor and drawer drive motor.
InSight V-CHEM Centrifugal Motor InSight V-CHEM Drawer Drive Motor
Caution: As the centrifugal motor needs to run at high speed and make rapid acceleration
and deceleration, the centrifugal motor has a certain life, and it needs to be replaced in time
when the motor fails.
1.6.2 Electronic Modules

The electronic modules include the power supply board, exposure control board, Main I
and Main II board.
Main I Board Main II Board Power Supply Board and

Exposure Control Board
The functions are as follows:

1) Power Supply Board: Provide various voltage power supply for the instrument. It mainly
includes 24V (driving centrifugal motor, drawer drive motor, heating film, etc.), 15V, 5V
and 3.3V (power supply for core board).
2) Exposure Control Board: Supply 12V power supply and trigger signal for xenon lamp
exposure, supply power supply and receive positioning signal for location LED.
3) Main I Board: The Main I board is mainly integrated with the core board to run software
programs and receive and process Wi-Fi signals.
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4) Main II Board: Control the running stages of centrifugal motor, control the function of
heating film and provide external connection interfaces (such as USB, COM port, etc.)
The main functions implemented between different boards:
Optical Signal Path: After the optical signal reaches the Si-photodiode sensor, it is
processed by the NOB board and transmitted to the Main II board. Then, it is transmitted
to the Main I board and enters the core board for data processing and calculation.
Motor Signal Path: The motor is connected to the Main II board through the motor transfer
board card and the motor signal is acquired and controlled.
Interactive Path of External Data: External data passes through each port (USB, LAN port,
etc.). Transmission to the Main II board and then to the Main I board on the core board for
processing.
1.7 Software Introduction

Refer to the InSight V-CHEM Operator’s Manual to find the basic functions of the software.
This manual mainly introduces the use of the auxiliary function used for a diagnosis and
repair.
Help Function:
1) The help function is mainly used to guide the operator through the process of adding a
sample, as shown below:
1. Enter the Main Interface and select

the Help to enter the
operation of adding sample.
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2. Touch Step 1.
3. Touch Step 2.
4. Touch Step 3.
2) The debugging function is mainly used to assist the operator in diagnosing the status and
fault of the equipment. The specific operation method is as follows:
1. Enter the Main Interface and select
Settings , enter the program.
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2. Select Page Down.
3. Continue to press the Page Down button.
4. On the last page, press the bottom left

corner on the screen for more than 2
seconds.
5. The hidden buttons (Debug, Default,

Parameter Default) will appear.
12
6. The first function of the Debug button
is the temperature calibration
function.
7. Touch the Next Page button to check

the basic functions of the drawer
drive motor and centrifugal motor.
Press Open, put in a new disc or any
tested disc, then press Close. Wait
until the drawer is completely closed
then press Motor Start-up. The
number shows on the Motor Speed
place is the current speed. Once the
motor runs stably at the speed of
1200±50rpm, the motor speed is
normal.
Note: You can press Motor Stop
to stop execution.
13
8. IR Settings and Test
Press Next Page to access the
IR Settings and test function.
IR is the abbreviation of Infrared
Radiation. It represents the intensity
of the positioning part of the
analyser. Increasing the IR value can
increase the infrared light intensity,
so as to increase the positioning
value and make it normal.
After the motor has started and
stabilised at 1200±50rpm, click
Location. There will be 30 data
numbers in the below blank form.
The numbers are numerically
transformed by the light refracted on
a mirror in the ring edge of the
reagent disc, and the largest one is at
650 with 30 bias. This function can
be used to inspect whether the disc
position is normal due to the
diminished light intensity after
extended use and whether the diluent
added into the disc has leaked, which
leads to error code 0214.
9. Centrifugal Motor Test

Press Next Page to access the
centrifugal motor test function.
Press Open to open the drawer, put
in a disc and press Close. When the
drawer is completely closed, use
Forward Start to control the motor
to high speed.
After the motor starts, choose
14
Backward Start to change the
direction of the motor’s rotation.
Switch the direction of rotation 20
times. During this process, if the
analyser automatically shuts down or
restarts due to excessive motor
current, a new motor is needed.
10.LED Test
Press Next Page to access the LED
Test function.
If increasing the IR value in step 7
(maximum 255) cannot adjust the
maximum value in 30 data near 650
±30, diagnosis of the LED should be
made with this function. Touch LED
Test and automatically acquire data.
If the difference between the two
numbers is more than 500, the LED
has problems and it needs to be
replaced.
3) The default function is the function of clearing all test records and analyser operation
records.
1. Default Function Introduction

The other hidden functions in the
Settings is the Default function.
15
2. Select the Default button and a
confirmation dialog box pops up,
touch to complete the
confirmation. The system will
reboot automatically.
3. After the system is launched, select the

corresponding operating language.
4) The parameter default function is mainly used for analysers that need to be restored after
inadvertently modifying the parameters of the analyser.
1. Select the hidden Parameter

Default function.
2. Press , the analyser will

automatically restore the original
default settings for the system
parameters and the system will be
restarted automatically for
configuration.
After the system restarts, the
corresponding operating language
needs to be selected to complete the
analyser configuration.
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Section 2 Analyser Installation
2.1 Packing Inspection
The analyser is properly checked by Woodley personnel before packaging and
transportation and the product is transported to the installation site by the designated
transportation company.
After receiving the analyser, please carefully check the outer packaging to determine whether
the following damage exists:
1) Distinct deformation
2) Soakage
3) Marks of impact
4) Signs of being opened
5) If any damage is found, do not open the case. Contact Woodley Equipment Company.
2.2 Unpacking Inspection

Please handle the analyser with care. Check the contents of the package according to the
packing list. If items are lost or damaged, please contact Woodley Equipment Company.
If there are no signs of damage, remove the analyser from the packing box and place it on
a solid level surface.
2.3 Analyser Specifications and Environmental Requirements

Dimensions: 25.5 (W) x 23 (D) x 33 (H) cm
Weight: 6 kg
Power Supply Voltage: AC100V-240V, 50-60Hz
Input Power: 120VA
Operating Environment Temperature: 10°C ~ 30°C
Operating Environment Humidity: 40 ~ 85%
Atmospheric Pressure: 86.0KPa ~ 106.0Kpa
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2.4 Equipment Installation
2.4.1 Installation Requirements
The placement of the analyser has a direct impact on the normal operation of the
equipment and the accuracy of test results. Please note the following:
1) The analyser should be placed horizontally so as to not obstruct the disc insertion drawer.
2) Keep the analyser away from dust.
3) Keep the analyser away from direct sunlight and other potential heat sources.
4) Ensure the analyser is more than 30cm away from surrounding objects to ensure a good
thermal environment and easy connection to power sources or other equipment.
2.4.2 Power Supply Connection

Insert the plug of the power adaptor into the power jack at the rear of the analyser, then plug
the AC connector end of the power adaptor into the mains socket (the mains socket is
required to be grounded). The plug end of the power adaptor is inserted into the bottom of
the power jack at the rear of the analyser, indicating that the analyser and the power plug
have been connected in place. If the plug is not inserted in place, the power supply may be
deficient.
Note: To prevent sudden voltage drop, do not share the same socket with other large
devices, such as centrifuges or other high-power devices. If you cannot avoid sharing the
same socket, use with a surge protector.
2.4.3 Analyser Start-up

When the power is turned on, press the switch on the front of the analyser to start the
analyser. The display should turn on, showing the following interface:
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1. When the power is turned on, press the
switch on the front of the analyser to
start the analyser. The display should
turn on.
2. During the start-up process, the

analyser will conduct self-testing
including opening the disc carrier and
warming up the machine.
3. When the analyser reaches the

standby temperature, the system will
enter the main interface automatically
and the screen will be displayed.
Note: Under normal room temperature, the time for the analyser to reach standby
temperature is 1~2 minutes. If the room temperature is lower, the analyser may take longer
to reach standby temperature. Make sure the environment temperature is 10 ~ 30°C.
Tips: The analyser screen is a touchscreen; all buttons can be directly clicked on the screen
for operation.
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2.4.4 Analyser Shutdown
1. Turn off the analyser by clicking the
button on the main interface
and click the button to shut
down the analyser, as shown on the
screen.
2. Finally, turn off the power switch at

the front of the analyser to complete
the shutdown operation.
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Section 3 Daily Analyser Maintenance
3.1 Air Filter Sponge Cleaning
Clean the Air Filter Sponge
The air filter sponge at the back of the analyser should be cleaned at least once every month.
Check the air filter more often than monthly if the analyser is located in an environment
with excessive dust or dirt.
To Clean the Air Filter:

1) Unplug the analyser and remove the power cord from the back of the analyser.
2) Open the fan cover and remove the black mesh filter.
3) Wash the filter sponge with water and dry completely.
4) Place the clean filter sponge back and tighten the fan cover.
5) Plug the power cord into the back of the analyser.
6) Plug the power cord into the power source.
Air filter sponge
The Air Filter Sponge needs to be cleaned at least once a month to ensure the accuracy of
the temperature control system of the instrument. The frequency can be adjusted
appropriately according to the detection of the amount of obvious dust on the air filter.
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3.2 Temperature Sensor and Optical Lens Cleaning
The optical part of the cleaning instrument requires the following auxiliary tools:
long cotton swab (longer than 18cm), anhydrous ethanol and a light source.
The specific steps are as follows:

1) Using the debugging function, control the drawer so it remains open (the Open function in
the Motor Test of the Settings function).
2) Keeping the drawer in its extended position, turn off the power.
3) Wipe the components in the internal areas of the device, as marked in the below figure,
with an alcohol coated cotton swab.
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Section 4 Software Upgrade and Data Upload
4.1 Wi-Fi Upgrade
The InSight V-CHEM Veterinary Chemistry Analyser can connect to the network through
Wi-Fi and hotspot or other similar resources.
1. Turn on the analyser and on the Main

Interface choose the Settings
function.
2. Choose Network.
3. Select the corresponding Wi-Fi

resource.
Note: The name of the resource must be

English letters or numbers.
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4. Enter the password.
5. Only return to the Main Interface when

the Wi-Fi resource connects and the
screen displays the system has connected
successfully.
4.2 USB Upgrade

If a wireless network is not available, contact Woodley Equipment Company who will send
you the software upgrade which you can then copy onto a USB flash drive. Plug in the USB
in the port at the rear of the analyser, then press Analyser to show the page of analyser
information. Press Updates to update the according software version or hardware version.
1. Because of the operation system, in

order to increase the generality, we
suggest you use Kingston and
SanDisk USBs.
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2. Create a folder called “updatesoft”
on the USB.
3. Copy “InSight_V_Chem_arm.7z”
into the “updatesoft” folder.
4. Insert the USB into analyser’s USB

port and then turn on the power.
5. Press the Settings button.
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6. Choose Analyser.
7. Press Update.
8. After the update has finished, the

screen should show Updated
successfully, then confirm.
9. The analyser will restart

automatically.
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10. After self-testing, the analyser will
return to the Main Interface.
4.3 Error Data Upload

Please upload the failure data when the analyser fails or an inserted disc shows an error
code. When uploading data, you should first select the most stable data transmission mode,
you can search the corresponding network or hotspot in the Wi-Fi interface, as follows:
1. Enter the Main Interface, select the
button and enter the Settings

interface.
2. Select Network and enter the Wi-Fi

signal selection interface.
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3. Select the signal resource with the
corresponding signal to connect.
4. Input the password of the account.
5. After a successful connection,

Connected will be displayed.
6. Select the return button, select the

Analyser button.
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7. Enter the information interface of the
analyser. Click the Upload button
and wait for the instrument to upload
an error message.
8. After a few minutes, the screen will show

Updated successfully.
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Section 5 Instrument Operation Introduction
5.1 Calibration Function of Touchscreen
The touchscreen is calibrated by the manufacturer before shipment. If there is a problem
with the touchscreen components accuracy, the operator may recalibrate the screen.
1. Enter the Main Interface, select

and enter the Settings interface.
2. Select Screen Calibration to start the

calibration program.
3. When asked Start to Calibrate

Screen, confirm and the system will
start a calibration automatically.
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4. Follow the calibration instructions on
the screen exactly, using a finger to
touch the targets. When the
calibration procedure is complete,
the Settings screen will
automatically show again .
5. If an error occurs during the

calibration operation, e.g. there is an
inaccurate touch of the red mark,
stop pressing the screen. After more
than 5 seconds, the touchscreen
calibration software will be cancelled
automatically. The above process can
be restarted.
Note: If the operator does not follow the calibration instructions exactly, the analyser will
return to the Settings screen. Repeat the calibration procedure until completed successfully.
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5.2 Calibration Function of Chemical Results
The reagent result can be adjusted according to an accurate quality control when some
analytes’ results of some reagent batches is deviated.
1. Open the analyser and choose

Settings.
2. Select Page Down.
3. Press Modify Calibration.
4. Then change the “from Date” and

use the Search function.
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5. Choose the type of disc tested.
6. Choose the LOT number to modify.
7. Change the coefficient of the

specific item.
For example, if you want to reduce

it to 98% of the original detection
value, you only need to input 0.98
directly. If you want to enlarge the
result to 110% of the original
detection value, you only need to
input 1.1.
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8. After updating the factor press Save,
and then Saved Successfully will
appear.
9. If a wrong number is input or you

make an error and want to change
back to the original factors you had
before, you need to input the
reciprocal of the ratio.
For example, the TP given a wrong
coefficient of 2, you can input 0.5
(the reciprocal of 2) as a new
factor to change, and press Save.
Notice: After you make a save, all the coefficient will change to 1, as a basic number for
the next time.
And if you want input a negative number, you can press the dot for more than 2 seconds
on the keyboard.
This action affects the results of the entire batch of reagents, so be sure to perform all
tests with appropriate quality controls.
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Section 6 Spare Parts and Repair Tools
6.1 Recommended Spare Parts
See the attached spare parts list for details.
6.2 Repair Tools for InSight V-CHEM

The following tools are required:
①Inner hexagon spanner of 2mm ②Pointed pliers and side cutting pliers
③Box spanner of 5mm ④Hot melt glue heater and glue stick
⑤Alcohol (more than 95%) ⑥Thin-tipped tweezers
⑦Scissors ⑧Pointed pliers and side cutting pliers
⑨Cross screwdriver (big and small each) ⑩Inner hexagon spanner of 2.5mm
⑪Soldering station with temperature control/Solder(diameter 0.8mm is better)/flux/AB glue

(as below)
35
36
Section 7 Error Codes and Troubleshooting
7.1 Error Code 0101
Multi-way Switch Failure: Mainly due to component damage on the acquisition circuit.
This error is very rare and if this problem occurs, please contact Woodley Equipment
Company.
7.2 Error Code 0102

+12V Power Supply Abnormal: Usually due to damage of circuit components or abnormal
output of power supply board. This error is very rare and if this problem occurs, please
contact Woodley Equipment Company.
7.3 Error Code 0103

-12V Power Supply Abnormal: Usually due to damage of circuit components or abnormal
output of power supply board. This error is very rare and if this problem occurs, please
contact Woodley Equipment Company.
7.4 Error Code 0105

AD (AD Fault) Transformation Fault: Usually due to AD conversion chip damage, no
conversion signal output. This error is very rare and if this problem occurs, please contact
Woodley Equipment Company.
7.5 Error Code 0107

Optical Module Fault:
7.5.1 Reasons
1) Due to the dirty surface of the optical lens, the light intensity attenuation is large.
2) The problem of optical signal connection line leads to the attenuation of the light intensity
collected.
3) The problem of the circuit board card of the collection signal appears and the collection
signal becomes weak.
4) Xenon lamp is not exposed.
5) The filter is mouldy or when the filter adhesive layer is corroded by alcohol, which leads
to lower transmittance of the filter after a long time.
37
7.5.2 Troubleshooting
Please follow the steps in order. After each step is finished, retest whether the fault is
cleared or not. If not, proceed to the next step.
1) Check whether the device serials number is lost. If it is lost, copy the “config.bin” file and
restart the device. The “config.bin” file can be acquired from Woodley Equipment
Company.
1. Enter the main interface, select

and enter the Settings interface.
2. Select Next Page.
3. Check the Serial Number of the analyser.

If there isn’t a serial number in the
corresponding place, take the following
steps.
4. Copy the “ config.bin ” file to a USB

disk.
38
5. Insert the USB disk into the analyser USB
port and restart the analyser. The
analyser will begin self-test program and
make the serial number recover.
2) Wipe the optical lens
1. Use the Open of debugging function to

open the drawer of the analyser.
2. Use a swab dipped in the alcohol to clean

the optical lens.
The swab can be used repeatedly. Wash
the sponge with alcohol or water to clean
it.
3. Restart the analyser after cleaning.
39
3) Disassemble the machine enclosure and check whether all cables are properly plugged in,
focusing on xenon lamp exposure control line and FPGA cable.
1. Remove the inner hexagon screws on the

back of the analyser, as shown in the
image.
2. Remove two screws on the upper panel.
3. Take off the left and right shell and

check the parts.
Check all connector plugs are firmly in
place.
40
4) Replace the FPGA cable
1. Wipe the FPC cable with anhydrous
ethanol and take off the hot melt glue on
the upper and lower connector joint.
Remove the FPGA cable after opening
the clasp of connector. Use anhydrous
ethanol to wipe the conductor pins of the
cable, then plug back into the analyser
and restart the machine.
5) Replace xenon lamp exposure control line.
1. Confirm the model of the xenon lamp,

change to a new xenon lamp connect line
if there is a black connector as in the
figure on the right. Then, assemble the
analyser again.
Check if the analyser recovers to flash on

the position of the optical lens.
41
6) After restarting, test if the xenon lamp is flashing in the debugging interface. Connect the
lamp externally to test. If the xenon lamp is not flashing, replace the xenon lamp and optical
assembly.
42
1. Take out the connector of xenon lamp
connect line on the control board.
Use the debugging function to make an

exposure test.
If there is a problem with the lamp,

proceed with the following steps.
2. Remove two screws from the bottom of

the front panel. As shown in the figure.
3. Remove two screws at the front of the

front panel. As shown in the figure.
Remove the front panel.
4. Remove the xenon lamp and the

positioning wire harness connector
after cutting the ribbons with the pliers,
as shown in the figure.
43
5. Use side cutting pliers to cut the ribbons of the heating film and the temperature sensor,
as shown in the figure.
6. Unplug the five connectors shown in the red circle in the figure.
7. Unplug the three connectors in the red circles as shown in the figure.
8. After taking out the temperature sensor in the red circle, push out the drawer slowly
with both hands. Avoid breaking the driving gear on the motor.
44
9. Remove the four screws on the
bottom of the drawer.
10. Take out the switching board and

remove the motor connecting wire.
11. Disassemble four screws at the bottom

of the machine, as shown in the figure.
12. Take out the mechanical module, as

shown in the figure.
45
13. Unscrew two screws as shown in the
picture and remove the optical
assembly downward.
14. Replace with a new whole optical module

which is supplied by Woodley Equipment
Company.
Notice: The whole optical module is

tested for-all performance parameters
by Woodley Equipment Company.
7.6 Error Code 0108

Location LED Abnormal: Change the channel 1 for IR acquisition and the collected value
is compared with the default IR threshold. When the attenuation is more than 1/3, an error
is reported.
7.6.1 Reasons
• LED light intensity attenuation
• LED was damaged
• LED power supply is abnormal
Please follow the steps in order. After each step is finished, retest whether the fault is cleared
or not. If not, proceed to the next step.
46
1) Open the left and right shell of the device and check whether all the connecting wires on
the Main board II are normal.
2) Enter the debugging interface, select IR test and check the comparison between the collected
IR value and the ex-default value. If the deviation is greater than 500, it is abnormal.
1. Using the debugging function to test the

LED.
2. Press LED Test and get the result to

compare with the Factory Default. If the
difference is more than 500, the LED has
a problem.
3) Reconnect the location module wire.
1. Check the connecting of the location module wire and plug the connector in again.
2. Restart the analyser and enter the

debugging function to test the LED.
47
4) Replace the location LED.
1. Take out the optical module.
3. Use tweezers to remove the

location LED wire from the
conductors of the connector.
Note: Record the sequence of
connection of conductor pins.
3. Use pliers to remove the glue on

the surface of the LED and
remove the LED from the fixed
hole.
4. Press a new LED to the bottom of

the fixed hole and use the AB glue
to attach the LED.
5. Insert conductors of the new LED

connecting wire back to the
connector in the right position.
The positive LED inserts to the #1

number marked on the black
connector and negative polar
inserts to 2# number.
48
5) If the above steps are invalid, replace the location module directly.
1. Take out the whole optical module and

remove the location LED.
2. Unscrew the screw on the location

detector as shown on the figure.
3. Then, take out the location module and

replace it with a new one.
7.7 Error Code 0109

Optical Output is Unstable: The ambient temperature is too low or high, being beyond the
range of temperature that the analyser can operate properly. This causes irregular
temperature changes in the cavity of the lamp which leads to unstable output of the light
source.
The xenon lamp output source may be unstable due to transformer or circuit component
changes, etc. This fault is very rare, however if this problem occurs, please contact Woodley
Equipment Company.
7.8 Error Code 0202 & 0203

Error Code 0202 Drawer Open Fault: After 5 seconds of sending out drawer open
command, the disc lock has been released but the drawer is still in the chamber.
49
Error Code 0203 Drawer Close Fault: After 5 seconds of sending the drawer close
command, the drawer still hasn’t closed.
7.8.1 Reasons for Error 0202 and 0203

1) The position switch on the location control wire is in the wrong state, may be damaged or
the assembly has caused the mechanical switch to not move smoothly.
2) The drawer control wire (with motor) is loose at the signal plug, resulting in a false signal
connection.
3) Drawer drive gear is damaged, resulting in abnormal transmission.
1. Disassemble the machine enclosure and check whether all the cables are properly
plugged in, focusing on the drawer location wire and the drawer drive motor wire.
50
2. Replace the drawer location wire and
check whether drawer functions are
restored using the debugging function.
3. Make the drawer open and close for a

switching test to check whether there is
an abnormal sound when the drawer drive
motor is working. If there is any
abnormal sound, it may be caused by
interference of components or damage to
the drawer drive motor. It is necessary to
adjust or replace the drawer drive motor.
Take out the whole mechanical module.
4. Disassemble the four screws on the

opposite side and remove the assembly
parts.
5. Unscrew the screw with an inner hexagon

wrench, remove the bronze gear.
51
6. Disassemble two screws and replace a
new motor as the figure shows.
7.9 Error Code 0206

Motor Speed Fault: Data transmission problems, asynchronous communication and
transmission between Main I and Main II board are not synchronised.
There is a connection problem between the centrifugal motor and the Main II board.
1. Push out the drawer slowly with both

hands. Avoid breaking the driving gear of
motor, as shown in the figure.
2. Unscrew the screws on the bottom of the

drawer and take out the switch board.
3. Check the FPC connecting status.

Confirm it connects properly.
52
7.10 Error Code 0208, 0209, 0210 & 0211
Error 0208 Insufficient Sample: The absorbance difference between the two corresponding
compared cuvettes is less than threshold.
Error 0209 Insufficient Dilution: The absorbance difference between the two
corresponding compared cuvettes is more than threshold.
Error 0210 Mixed Solution Not in Place: The test results of specific analytes are less than
the threshold.
Error 0211 Mixed Unevenness: The absorbance difference between the corresponding two
compared cuvettes is more than threshold.
Collect the images of the error disc under the standard position and contact Woodley
Equipment Company.
7.10.1 Reasons
Error 0208:
1) Insufficient sample volume.
2) The sample does not flow through the sample channel (clotted sample, etc.)
3) At the sample adding port, the sample is thrown out, resulting in insufficient sample volume.
4) The liquid flows into the other chambers and doesn't flow into the waste hole.
Error 0209:
1) Insufficient diluent has been added.
2) The diluent is in the quantification stage, the remaining diluent leaks, so no diluent flows
into the compared cuvette.
Error 0210:
1) The blood sample has severe lipemia and cannot flow through the flow channel and reach the
correct reagent cuvette.
Error 0211:
1) Haemolysis samples have a darker colour and higher absorbance of the blood, so it is very
easy to appear that the absorbance deviation of the compared cuvette and the reagent cuvette
exceeds the threshold.
53
2) Lipid is heterogeneous, the absorbance difference between the compared cuvette and the
reagent cuvette is easier to exceed the threshold.
3) Icterus is very similar to haemolysis but it is not easy to appear 0211 unless it is very serious
4) Samples that cannot be tested by 0210 will get error 0211. When blood flows through the
sample flow channel, it doesn't flow through directly at one time, resulting in the error code.
5) In addition, the slight 0210 will appear that a part of the mixed liquid flows into the reagent
hole first and then the other blood sample flows again a short time later. It means that there
is a sample that does not pass through the channel in the high-speed centrifugal stage at the
front. The subsequent centrifugation process starts again so there is an interval between the
time of the different reagent holes. If the deviation of the absorbance of the compared
cuvette and the reagent cuvette is greater than the threshold but the result of setting item
also under the requirements, no error will be reported.
1) Use a standard serum test. Stopping error reporting is a sample problem, otherwise please
confirm uploading data and contact Woodley Equipment Company.
7.11 Error Code 0212

Disc Expired

Temperature Fault:
1) The temperature does not rise to 36°C when it finishes mixing .
2) The temperature exceeds 37 ± 1 ℃ during testing.
7.12.1 Reasons
1) The temperature of the environment when the analyser is running does not meet the
requirement of 10-30°C .
2) The cooling fan behind the analyser needs to be cleaned.
3) Temperature inaccuracy due to the temperature sensor connection problem.
54
1) Remove the back cover of the cooling fan and check whether the air filter sponge is dirty.
Clean and dry the sponge or replace with a new one.
1. Press both sides of the fan rear cover and

pull out or use a pair of tweezers to open
it.
2. Remove the air filter sponge for cleaning

or replacement.
2) Check that the temperature shown on the temperature sensor is consistent with the ambient
temperature. If the temperature deviation is large, replace with a new temperature sensor.
1. Use pliers to remove the temperature sensor from the fixed hole, as shown in the
figure.
55
2. Use a soldering iron to weld a new temperature sensor to the Main II board at the
marked place in the figure. Use AB glue to stick down the temperature sensor.
56
3) Replace the Main II board.
1. Unplug the connection line between the

Main I and Main II board. Screw down
the four screws as shown in the figure.
Remove the Main I board. (If there is hot
melt glue at the connector, it can be
removed easier by applying alcohol.)
2. Remove all the connection wires on the

Main II board. Use a wrench to
disassemble the four columns as shown in
the figure.
57
Not Enough Exposure Points: The amount of data collected is not enough to complete
the calculation (missing exposure point).
7.13.1 Reasons
1) The attenuation of the light intensity of the LED causes the values of zero and non-zero
points to be lower than the error judgment threshold.
2) The motor speed is wrong and will be accompanied with an Error 0206.
3) Main I board and FPGA data transmission failure because of board devices or cable
problems.
1) Upload the error data for diagnostics.
1. Connect the analyser to the network and upload the test data or check and analyse the
images of the error discs. You need a photo of the inclined planes of the disc. For the
uploading operation, refer to the section 4.3.
2) Check the location signal of the location module.
1. Enter the debugging function of the

analyser and choose the Motor Control
interface.
2. Press Open and let the drawer open. Put
in a disc and close the drawer.
3. Click Motor Startup to rotate with
1200RPM.
58
4. When the speed of the motor is stable,
press the Location function and get 30
data of any inclined planes. Check the
thirty data. It is normal that the bigger
one (Zero-point) is near 650. If the bigger
one is near other data (near
400) that means the disc is leaking and
you will need retest with a new disc.
5. If the bigger data and others decrease
together and the Zero-point is less than
550, clean the spacers at the front of the
LED. Then increase the IR value. Press
the IR Setting and then Save to
make the change of the IR active.
3) Check the FPGA cable and plug connections. If the problem cannot be solved, replace the
it with a new one.
4) Check the centrifugal motor.
1. Enter the debugging function of the

analyser and choose the Motor Control
interface.
2. Press Open and let the drawer open. Put

in a disc and close the drawer.
3. Click Motor Startup to rotate with

1200RPM.
4. Select Next Page and choose 20 times of

the Forward Start and Backward Start
switching to test the centrifugal motor at
a high speed.
59
5) Check the connection of the centrifugal motor and Main II board.
1. Remove the left and right shell of the

analyser and check if the plug status of
the centrifugal motor line is operating
properly.
2. Disassemble the switching board of the

centrifugal motor and check the clamping
of the connector to the cable.
6) Check the FPGA cable and signal process board
1. Check both ends of the FPGA cable and

the connecting of the cable with the
connectors. If necessary, replace with a
new FPGA cable to test.
2. If the above steps are invalid and the error

still happens, replace with a new Main II
board.
Lastly, change to a new top board of the
NOB board.
60
Dark Current: The exposure value is close to the dark current value of the circuit. It
is mostly because of the following reasons:
1) Detection using a whole blood mode, resulting in light intensity reduction of the reagent
cuvette. Firstly, confirm the lamp's light intensity by testing the compared cuvette and then test
the reagent cuvette.
The optical acquisition circuit of the analyser is faulty and the optical signal cannot be collected
due to the xenon lamp without exposure, the silicon photodiode damaged or the acquisition
circuit board broken.

Light Intensity Saturation: Light intensity above the maximum.
Reasons for the Error:

1) Water mist on the optical lens. When the analyser powers on and collects the light signal, it
leads to a sudden amplification of light when the actual detection occurs after the liquid is
evaporated, causing the light intensity to exceed the circuit range.
2) The virtual welding of the circuit causes a problem in the magnification during the light
acquisition and exceeds the range during the detection period, or the magnification of the
acquisition is problematic due to poor soldering of the acquisition device.
Restarting the analyser can solve the problem.

Temperature Data Transmission Fault: Temperature signal data transmission does not
return correct information. It is mainly because the data signal transmission is abnormal
and the connection cable between the Main I and Main II board need to be replaced.

Temperature Sensor Fault: Temperature sensor detects whether the resistance value is in
the range by passing a very small current during the detection period to calculate whether
the partial voltage value is within the normal range.
7.17.1 Reasons
1） Temperature sensor is broken.
61
2） The voltage of the temperature control chip on the circuit board is abnormal.
1) Check the temperature sensor and replace the temperature sensor if the function is abnormal.
1. Enter the debugging function and choose
the temperature test and observe the
temperature value on the screen. If it is
normal, the value should be under
36°C.
2. If the temperature sensor is broken, replace it

with a new one. Refer to section 7.12 for the
operation.
2) If changing a new temperature sensor cannot resolve the problem, replace the Main II
board. Refer to section 7.12 for the operation.
3) Replace power supply board.
1. Pull out the drawer slowly with both

hands. Avoid breaking the driving gear of
motor, as shown in the figure.
62
2. Unplug the connecting wire on the
exposure control board.
3. Unplug the xenon lamp and location connect wire from the exposure control board.
4. Disassemble the four screws on the exposure control board.
5. Unscrew the four nut columns on the

power supply board.
63
6. Replace a new power supply board back
onto the analyser.
7.18 Error Code 0222, 0223, 0224 & 0225

Error Code 0222: Upper NTC fault. In the range of the upper temperature thermistor to test
the voltage by loading a current to the resistant.
Error Code 0223: Lower NTC fault. In the range of the lower temperature thermistor to test the
voltage by loading a current to the resistant.
Error Code 0224: Upper heating film fault. Check whether the voltage of the upper heating film
is normal when the voltage is loaded to the heating film. The voltage drop on the dividing
voltage resistance should more than a threshold theoretically and detected by the circuit get a
high lever signal.
Error Code 0225: Lower heating film fault. Check whether the voltage of the lower heating film
is normal when the voltage is loaded to the heating film, the voltage drop on the dividing
voltage resistance should more than a threshold theoretically and detected by the circuit get a
high lever signal.
7.18.1 Reasons
1) The thermal resistance is broken or the welding place is not in good contact, resulting in
the wrong test data.
2) Poor contact with electrical wiring.
3) The heating film plug is not properly inserted.
4) The welding spot of the heating wire is broken.
1) Disassemble the machine enclosure and check whether all cables are properly plugged in
and connected, focusing on heating film connect wire.
2) Replace the heating film.
64
1. Disassemble the analyser and remove the
mechanical module as shown in the
figure, refer to section 7.5.
2. Unscrew the two screws on the right

side of the module and take out the
plastic bracket.
3. Take out and remove the connecting

wire of the heating film, then replace it
with a new one.
Assemble the whole parts back to the

analyser in reverse format.

FPGA Fault: Hardware 1 cannot start or cannot receive the correct version information so
the version is 255.
7.19.1 Reasons
1) FPGA chip welding is poor, resulting in unable to read normal data.
2) FPGA circuit board devices have problems, resulting in abnormal power supply cannot
work normally.
65
3) The connection of the data cable of FPGA communication is abnormal, resulting in the
signal not being transmitted normally.
1) Check the splice state of each harness and plug the FPGA cable again. Remove the FPGA
line, wipe the connector with anhydrous alcohol and reinstall it after the gold finger at both
ends of the connector.
2) Replace FPGA cable.
3) Replace the upper board card of the optical module. (NOB two layers of overlapping
boards.)
4) Replace the Main II board.
5) Replace the Main I board.

Scan Module Fault: Scan module cannot be connected.
7.20.1 Reasons
1) External barcode scanner is not connected.
2) Built-in scanning module connection is abnormal or broken.
To fix the external scanner equipment, execute steps 1-2.

To fix the built-in scanning module equipment, execute steps 3-5.
1) Reconnect the external barcode scanner.

2) Replace the external barcode scanner.
3) Check whether the two ends of the connection line of the built-in scanning module are
properly plugged in.
4) Replace the connection line of the built-in scanning module and check whether it is
normal.
66
5) Replace the built-in scanning module.

Main II Board Error Fault: Hardware 2 cannot be started; the version number appears 255
or the correct version information is not received.
7.21.1 Reasons
1) Main II board chip is poorly soldered, resulting in failure to read normal data.
2) There is a problem with the Main II board circuit board, causing abnormalities such as
power supply.
3) The data connection cable of the Main II board is abnormal, resulting in the signal to
not be transmitted normally.
1) Replace the cable between the Main I and Main II board.
2) If it can't be solved, you will need to replace the Main II board.
67
Section 8 Hardware Malfunction and Troubleshooting
8.1 Black Screen
The screen is not displayed after startup.
8.1.1 Reasons
1) No power supplies.
2) Malfunction of connection line of LCD panel.
3) LCD panel fault.
4) Core program failure.
5) Power strip failure.
1) Check whether the power plug is plugged in tightly.

2) Replace the adaptor to test for adaptor failure.
3) Disassemble the machine to enclosure and check whether all cables are properly plugged in.
4) Replace the core board.
1. Disassemble the shell of the analyser.
Use alcohol to dissolve the heat melt glue

on the connector to remove the upper panel.
Unscrew four screws on the Main I board as

shown in the figure.
68
2. Remove the Main I board. Unscrew two
screws that fix the core card. Replace with
a new core board, assemble back to the
Main I board and check if the status of the
core board is normal. The core board must
be installed in the right direction.
5) Check the drive board of the LCD panel and whether the connection line is normal.
1. Exchange another upper panel for a test

if the problem can be solved. If it is valid,
then change a new panel directly.
6) Replace the power supply board, refer to section 7.17.
8.2 White Screen (BIOS Cannot Start)

The screen displays white after startup.
8.2.1 Reasons
Program error.
Please follow the steps in order. After each step is finished, retest whether the fault is cleared or
not. If not, proceed to the next step.
Replace the core board. Copy the “config.bin” file of the received device parameters to the root
directory of the USB flash disc. Plug in the USB flash disc to restart the device.
69
8.3 White Screen (BIOS Can Start)
The screen displays white after startup.
8.3.1 Reasons
1) The connection wire of the LCD panel is not plugged in or damaged.
2) Liquid crystal display failure.
3) Kernel program error.
1) Check and replace the connection wire of the LCD panel.

2) Replace the LCD panel.
3) Replace the core board. Copy the “config.bin” file of the received device parameters to the
root directory of the USB flash disc. Plug in the USB flash disc to restart the device.
8.4 Blurred Screen

Part of the display gradually disappears. The screen is blurred or screen colour display is
abnormal.
8.4.1 Reasons
1) The connection wire of the LCD panel is not plugged in or damaged.
2) Liquid crystal display failure.
1) Check and replace the connection wire of the LCD panel.

2) Replace the LCD panel.
70
8.5 Touchscreen is Not Responding
Touch on the touchscreen and other places react. It may be due to the compression
deformation of the sponge isolation pad of the LCD screen, resulting in the touch point on
the touchscreen contacting with the injection parts or the failure of the touchscreen. Please
reset the touch screen after restarting the device. If you still have not solved this problem,
please contact Woodley Equipment Company.
8.6 System Automatically Restarts

The device is automatically restarted repeatedly.
8.6.1 Reasons
1) Insufficient or unstable power supply.
3) Power strip failure.
1) Check whether the power plug is plugged in tightly.
2) Replace the adaptor to test for adaptor failure.
3) Unplug the power cord between the internal power supply board and the main board of the
equipment, check the metal contact in each plug and re-plug.
4) Replace the core board.
5) Replace the power board.
8.7 System Breakdown

The interface has no response.
8.7.1 Reasons
1) Within 3 minutes of the test countdown, the system's computational complexity is large
and the time required for exiting is too long
2) After clicking the button, the debugging interface needs to wait for some time to enter.
71
3) Too much memory.
4) Incorrect positioning of touchscreen.
5) LCD panel fault.
6) Missing core programs.
1) Restart the device and observe.

2) Check the touchscreen and recalibrate.
3) Replace the LCD panel drive board and recalibrate it.
4) Replace the upper panel. (Woodley Equipment provides the assembled upper panel with the
LCD screen connected to line).
8.8 System Does Not Start Properly

The equipment cannot start up normally after being powered on. Check whether the power
cord plug is plugged in tightly. Reinsert the power cord again. Note that the power plug
should be inserted into the root of the connector of the device and restart the device.
8.9 System Returns to the Main Interface During Detection Process

After starting detection, the system returns to the Main Interface and the test fails.
8.9.1 Reasons
1) Centrifugal motor does not start.
2) The disc is not flattened and is not stuck to the bottom.
1) Upgrade the hardware to the latest version.
2) Clean the windows at front of the LED.
3) Adjust the IR value, confirm whether the zero value is normal during debugging.
72
4) If the LED detection is not normal, replace it with a new LED.
5) Check the connection between the centrifugal motor and Main II board.
6) Check the connection on the switch board.
8.10 Wi-Fi Cannot be Found

The Wi-Fi connection interface cannot find any connectable signals.
8.10.1 Reasons
1) Wi-Fi cable is disconnected.
2) Wi-Fi module is broken.
1) Re-plug the Wi-Fi antenna and test the signal strength.
2) If it cannot be solved, replace with a new Wi-Fi module.
3) Replace the Wi-Fi antenna and Main I board.
8.11 Wi-Fi Cannot be Connected

If the Wi-Fi signal fails to connect after a period of time, it may be due to a weak signal
source. A mobile hotspot can be used as an auxiliary method to connect the network.
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Section 9 Software Malfunction and Troubleshooting
9.1 Black Screen (Specific Software Program)
Click any button, the device will be black and repeat to confirm.
9.1.1 Reasons
There are bugs in the software system, resulting in the conflict of running programs.
1) Restart the device.
2) In case of frequent crashes, change to a new core board.
3) Contact Woodley Equipment to get the “config.bin” file for device parameter recovery.
9.2 Unable to Start the System (System File Missing)

Entering the BIOS program which repeatedly loops, the system cannot enter main
program, causes the device not to start.
9.2.1 Reasons
1) Some library files are damaged or lost, which makes it impossible to start the program.
1) Restart the device and continue to watch. Abnormal shutdown should be avoided during use
of the equipment.
2) Contact Woodley Equipment Company to obtain the recovery procedures. Copy the
recovery procedures to a USB flash disc and try to recover the procedures.
3) Contact Woodley Equipment Company to obtain a new core board for replacement.
4) Contact Woodley Equipment Company to get “config.bin” file for device parameter recovery.
5) If the problem remains unresolved, replace the core board.
9.3 Unable to Connect to Wi-Fi (Specific Software Program)

The Wi-Fi signal is good but cannot connect successfully.
74
9.3.1 Reasons
1) The router settings contain an unrecognised name and password.
2) Software programs have bugs and need to be upgraded.
1) Scan the surrounding signal strength.
2) Open the Wi-Fi on a mobile phone and set the password. Use the device to scan for a
hotspot and connect.
3) If you have completed all the above steps and still can't connect to Wi-Fi, contact
Woodley Equipment Company.
9.4 Reference Ranges are Inaccurate

After the upgrade procedure, the reference range units, both SI standard units and Common
standard units, seem inaccurate.
9.4.1 Reasons
The operator manually modified the reference ranges during use but did not delete this file
when upgrading the software. Therefore, it co-existed with the newly upgraded file,
resulting in confusion on the display.
Contact Woodley Equipment Company to get a specific version of the software to upgrade,
cover the corresponding files and then upgrade to the latest version.
75
Section 10 Data Management Platform Error and
-Troubleshooting
10.1 Download Path of Data Management Platform
Do not know how to download or install the data management platform software.
10.1.1 Explanation
1) Did not get the downloaded address information.
1) Contact Woodley Equipment Company to get the latest software installation package.
10.2 Unable to Sync Data Wirelessly

No response to management platform synchronisation function.
10.2.1 Reasons
There is no network connection or network disconnection during the chemical analysis of
the device which causes the data of the device to fail uploading to the server, thus the data
cannot be synchronised.
1) If the device is using wireless transmission, check the signal value of Wi-Fi in the network.
If it is weak, the transmission is likely to be interrupted due to weak signal.
2) Enhance the signal, try to set the phone's hotspots and search the connection, the signal
strength should be equal to 100.
10.3 Unable to Sync Data using Serial Data Line

Serial line synchronisation data failed.
10.3.1 Reasons
1) There is a problem with the data cable (broken or loose).
76
2) The reason for unsuccessful uploading of quality control data is that the version of the
device software and the version of the management platform software do not match.
3) Software bug, management platform software under the reference range access format is
not correct resulting data cannot be saved.
1) Try replacing with a new cable or re-plugging the cable.
2) Download the update management platform software.
3) Please upgrade the equipment procedures and data management platform to the latest
version at the same time.
4) If you can't connect to the Internet, you can directly upgrade by contacting Woodley
Equipment Company to receive the application file.
10.4 Reference Range on the Analyser and DMP is Inconsistent

The reference range on the management platform is inconsistent with that on the analyser.
10.4.1 Reasons
1) Operator’s modification of the reference range on the management platform software,
resulting in inconsistent equipment and management platform.
2) For recently modified reference ranges of some parameters, equipment that has already been
manufactured will not yet be modified. The management platform is a newly installed
software modification so previously installed software will not yet be modified. If the user
has newly purchased equipment, but the management platform is the previous version, there
could be consistency issues. The same problem may be caused by using the equipment that
has already been shipped with older versions and newly installed management platform
software.
1) The management platform software can remove the reference range function and
uniformly use the device to transmit the reference range.
2) Connect the device to the Internet and contact Woodley Equipment Company to delete the
reference range of the device terminal and regenerate the new reference range.
3) If the device cannot be connected to the Internet, please contact Woodley Equipment
Company to get a specific version software to upgrade, unified reference range.
77
10.5 Report "Standard Expression Error" when DMP Starts
Open the software and an error dialog pops up.
10.5.1 Reasons
1) The device side software version does not match the management side software version.
1) The software of the data management platform needs a complete uninstall and the data
will be completely deleted by using the uninstall function.
2) Install a new version of the data management platform software.
3) Resynchronise the test data to the data management platform again.
10.6 Report an Error while Printing Data

Printing data results in garbled or serial data.
10.6.1 Reasons
1) The device software version does not match the management platform software version.
2) Software bug. When the software is printed, if two or more devices have the same detection
time, when only one report is printed, two pieces of data will be merged, resulting in data
exception.
1) Check if both devices print at the same time and deactivate one.
2) Upgrade management platform software and equipment software to the latest version to
solve this problem.
10.7 Report an Error when DMP is Closed

When the data management platform is closed, an error message pops up, which cannot
be closed normally.
10.7.1 Reasons
1) Antivirus software causes program shutdown exception.
78
1) Please turn off the antivirus software when using the management platform.
10.8 Report an Error of Data Source ODBC

Error popping data source during use.
10.8.1 Reasons
1) No driver files or missing drive files in the computer system.
1) Please contact our Woodley Equipment Company to get the driver of the supporting
access database and install it according to the instructions.
79
Section 11 Reagent Disc Error and Abnormal Results
The test result is incorrect or a negative value.
Reasons:
1) The blood sample is abnormal and does not enter the
Result shows [---] reagent cuvette.
2) The intensity of the analyser detection wavelength is

abnormal
The test result is incorrect or a negative value.
Reasons:
1) An abnormal blood sample results in a TG greater than
4.52 and the result of LDL-C cannot be calculated.
LDL - C reports [---]
2) The blood sample is abnormal and does not fill the reagent
cuvettes.

abnormal
-The test result is incorrect or a negative value.
Reasons:
+
Na reports [---] 1) An abnormal blood sample results in an incorrect result.
abnormal
-The test result is incorrect or a negative value.
Reasons:
1) The reagent wells of two identical reagents in the disc
Cl- reports [---] have large deviations
2) An abnormal blood sample results in an incorrect result.
abnormal
The test item detection exceeds the upper limit.
Reasons:
Results appear >= 1) An abnormal blood sample results in an incorrect result.
abnormal
80
The test item detection exceeds the lower limit.
Reasons:
Result appear <= 1) An abnormal blood sample results in an incorrect result.
abnormal
81
Old Station Park Buildings
St. John Street
Horwich
Bolton
BL6 7NY,
82 UK
Tel: +44 (0) 1204 669033
Email: sales@woodleyequipment.com
Web: www.woodleyequipment.com

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Veterinary Chemistry Analyser

1.6.1 Mechanical Modules.............................................................................................. 6

1.6.2 Electronic Modules ................................................................................................ 9

2.4.1 Installation Requirements .................................................................................... 18

2.4.2 Power Supply Connection ................................................................................... 18

2.4.3 Analyser Startup .................................................................................................. 18

2.4.4 Analyser Shutdown .............................................................................................. 20

7.5.1 Reasons ................................................................................................................ 37

7.5.2 Troubleshooting ................................................................................................... 38

7.6.1 Reasons ................................................................................................................ 46

7.6.2 Troubleshooting ................................................................................................... 46

7.8.1 Reasons for Error 0202 and 0203 ........................................................................ 50

7.8.2 Troubleshooting ................................................................................................... 50

7.10.1 Reasons ................................................................................................................. 53

7.10.2 Troubleshooting ................................................................................................... 54

7.12.1 Reasons ................................................................................................................ 54

7.12.2 Troubleshooting ................................................................................................... 54

7.13.1 Reasons ................................................................................................................ 58

7.13.2 Troubleshooting ................................................................................................... 58

7.17.1 Reasons ................................................................................................................ 61

7.17.2 Troubleshooting ................................................................................................... 62

7.18.1 Reasons ................................................................................................................ 64

7.18.2 Troubleshooting ................................................................................................... 64

7.19.1 Reasons ................................................................................................................ 65

7.19.2 Troubleshooting ................................................................................................... 66

7.20.1 Reasons ................................................................................................................ 66

7.20.2 Troubleshooting ................................................................................................... 66

7.21.1 Reasons ................................................................................................................ 67

7.21.2 Troubleshooting .................................................................................................... 67

8.1.1 Reasons ................................................................................................................ 68

8.1.2 Troubleshooting ................................................................................................... 68

8.2.1 Reasons ................................................................................................................ 69

Program error. .................................................................................................................. 69

8.3.1 Reasons ................................................................................................................ 70

8.3.2 Troubleshooting ................................................................................................... 70

8.4.2 Troubleshooting ................................................................................................... 70

8.6.1 Reasons ................................................................................................................ 71

8.6.2 Troubleshooting ................................................................................................... 71

8.7.1 Reasons ................................................................................................................ 71

8.7.2 Troubleshooting ................................................................................................... 72

8.9.1 Reasons ................................................................................................................ 72

8.9.2 Troubleshooting ................................................................................................... 72

8.10.1 Reasons ................................................................................................................ 73

8.10.2 Troubleshooting ................................................................................................... 73

9.1.1 Reasons ................................................................................................................ 74

9.1.2 Troubleshooting ................................................................................................... 74

9.2.1 Reasons ................................................................................................................ 74

9.2.2 Troubleshooting ................................................................................................... 74

9.3.1 Reasons ................................................................................................................ 75

9.3.2 Troubleshooting ................................................................................................... 75

9.4.1 Reasons ................................................................................................................ 75

9.4.2 Troubleshooting ................................................................................................... 75

10.1.1 Explanation .......................................................................................................... 76

10.1.2 Troubleshooting ................................................................................................... 76

10.2.1 Reasons ................................................................................................................ 76

10.2.2 Troubleshooting ................................................................................................... 76

10.3.1 Reasons ................................................................................................................ 76

10.3.2 Troubleshooting ................................................................................................... 77

10.4.1 Reasons ................................................................................................................ 77

10.4.2 Troubleshooting ................................................................................................... 77

10.5.1 Reasons ................................................................................................................ 78

10.5.2 Troubleshooting ................................................................................................... 78