Interactive Workplace Communication

(General Construction)
Duration ½ hr

September 2019

INSTRUCTIONS TO CANDIDATES
1. Each item on this paper has four suggested responses lettered (A), (B),
(C) and (D). Read each item carefully and choose the most appropriate
response.
2. All cell phones or other communication devices must be turned off and

MUST NOT be in possession of the students during the test

3. You are required to do all questions on this paper.

4. The use of calculator is not permitted

DO NOT TURN THIS PAGE UNTIL UNITL TEST BEGINS

______________________________________________________________________________
Good luck!

1. What is a communication?

a) The process of talking

b) The means by which we interact with one another
c) The means by which assist one another
d) The means by which we talk to one another

2. All the following are verbal ways of communicating except:

a) speech
b) Mime
c) two way radio
d) telephone

3. All the following are Non-verbal ways of communicating except:

a) hand signals
b) gestures
c) Talking
d) personal presentation and reactions

4. In the communication process the sender is the person who is:

a) Recording the message

b) Sending the message
c) Receiving the message
d) Providing feedback

5. The receiver is the person who;

a) Receives the message

b) Sends the message
c) Understands the message
d) Records the message

6. Instructions tell persons how to:

a) Locate something
b) Make /assemble an item
c) Perform a task
d) Decrease productivity

7. Good communication skills in the workplace helps workers to do all the

Following except:
a) Avoid mistakes and accidents
b) Avoid misunderstandings and conflict
c) Decrease productivity
d) Better understand their environment

8. Written instructions may be received through all the following except:

a) Reports
b) Letters
c) Email
d) Speech

9. Which of the following is a form of informal oral communication?

Job interview
a) Presentation at business meetings
b) Making a public speech
c) Speaking to a family member
d) Participating at a workshop

10. The following are types of communication at the workplace except:

a) Employee-employer
b) Colleagues
c) Stakeholders
d) Customer-friend

11. Which of the following is a form of formal oral communication?

a) face-to-face conversation
b) telephone conversation
c) classroom lectures
d) Talking to a friend

12. Choose the correct register use of friend to friend.

a) Hi, how was your day?
b) good morning, sir, may I ask you a question?
c) sure Peter, what's up?
d) certainly, it's eleven thirty

13. What is the important of communication skills?

a) to understand basic communication pattern at workplace
b) to ignore what is said by others
c) to pay less attention to the person's respond
d) to ignore nonverbal clues

14. Which of these is NOT an example of a verbal communication skill?

a) The speed of our speech

b) Eye contact
c) Language used
d) Volume of speech

15. A continued dialogue between the sender & receiver is called _____.

a) Feedback loop
b) Decoding
c) Encoding
d) Effective listening