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  • RE Reporting A Fraud Charge To My Account Pls Forward To Your Fraud Department

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    The email summarizes dnata Travel's response to a customer's report of a fraudulent charge on their credit card for an Emirates flight booking. Dnata informs the customer that they did not find any transactions matching the reported charge. They suggest contacting Emirates directly for the booking in question, which was made through Emirates Web. The customer is also advised to dispute the charge with their bank. Dnata will not take any further action on the matter.

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    RE Reporting a Fraud Charge to My Account Pls Forward to Your Fraud Department

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    The email summarizes dnata Travel's response to a customer's report of a fraudulent charge on their credit card for an Emirates flight booking. Dnata informs the customer that they did not find any transactions matching the reported charge. They suggest contacting Emirates directly for the booking in question, which was made through Emirates Web. The customer is also advised to dispute the charge with their bank. Dnata will not take any further action on the matter.

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    © All Rights Reserved
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    5 views2 pages

    RE Reporting A Fraud Charge To My Account Pls Forward To Your Fraud Department

    Uploaded by

    pknf9hk5n8
    The email summarizes dnata Travel's response to a customer's report of a fraudulent charge on their credit card for an Emirates flight booking. Dnata informs the customer that they did not find any transactions matching the reported charge. They suggest contacting Emirates directly for the booking in question, which was made through Emirates Web. The customer is also advised to dispute the charge with their bank. Dnata will not take any further action on the matter.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
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    of 2

    Mr Richard Girouard,

    Thank you for contacting dnata Travel!

    We are sorry to learn the inconvenience of your account fraudulent transaction.

    We regret that upon checking on our booking system and finance portal, we haven't found any transaction with
    this charges.

    Also, we noticed on the attached files that transactions were done as "Emirates Web" hence, we highly suggest
    you to contact Emirates on the below details;

    Emirates
    https://www.emirates.com/ae/english/help/forms/complaint/

    General queries:
    +971600555555

    Moreover, kindly contact your bank immediately to raise your concern and raise a dispute for proper handling.

    No further action taken from our end.

    Should you need further assistance, please feel free to reply to this email or call us on 800-36282.

    Thank you and best regards,

    Princess Espinosa
    Grounds Fulfilment Team
    dnata Travel Inc.
    PO Box 1515 Dubai United Arab Emirates
    T: 800-dnata (36282) | W dnatatravel.com
    E contactcentre@dnata.com

    --------------- Original Message ---------------


    From: richard girouard [richardgirouard1@gmail.com]
    Sent: 6/02/2024 2:54 AM
    To: contactcentre@dnata.com
    Subject: Reporting a Fraud charge to my account/ Pls forward to your fraud
    department.

    NOTE: This email originated from outside The Emirates Group. Please exercise caution when clicking on links
    or opening attachments.

    ?Someone charged on my Amex credit card. I want to know who and how? I
    want this person stopped flight on Emirates cancelled!! This is what I have for
    information…pls respond to my email.

    ref:!00D0Y035L25.!5007R03gSaLA:ref

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