G3 Facsimile

SERVICE DATA

SERVICE HANDBOOK
REVISION 1

June 2006 QY8-13BC-010

COPYRIGHT © 2006 CANON INC.
Application
This manual has been issued by Canon Inc. for qualified persons to learn technical theory.

Corrections
This manual may contain technical inaccuracies or typographical errors due to improvements.
When changes occur in applicable products or in the content of this manual, Canon will
release technical information as the need arises. In the event of major changes in the contents
of this manual over a long or short period, Canon will issue a new edition of this manual.

The following paragraph does not apply to any countries where such provisions are
inconsistent with local law.

Trademarks
The product names and company names described in this manual are the registered
trademarks of the individual companies.

Copyright
This manual is copyrighted with all rights reserved. Under the copyright laws, this manual may
not be copied, reproduced or translated into another language, in whole or in part, without the
written consent of Canon Inc., except in the case of internal business use.

Copyright © 2006 by Canon Inc.

CANON INC.
Inkjet Device Quality Assurance Div. 2
451, Tsukagoshi 3-chome, Saiwai-ku, Kawasaki-shi, Kanagawa 212-8530, Japan
INTRODUCTION

This handbook is a summary containing service data and explanations for

Canon G3 facsimile equipment.

•Service data switch may be disabled or default settings may differ depending on
the model. Please refer the service manual or service handbook for your particular
model when further information is needed.
 Table of Contents

Chapter 1: Service Data Page

1-1 #1 BIT SWITCH 1

1-2 #2 NUMERICAL PARAM. 17
1-3 #3 FAX TYPE 22
1-4 #4 NCU 22
1-5 #5 PTT SPECIAL 22
1.1 #1 BIT SWITCH

#1 BIT SWITCH
SW01

Bit Function 1 0
0 Service error code Output Not output
1 Error dump list Output Not output
2 Error transmission report when Not output Output
transmission is stopped
3 Not used
4 Not used
5 Beep at the completion of printing Beep No beep
a received image
6 Not used
7 V.34 transmission report Output Not output

[Bit 0]
Selects whether or not service error codes are output.
When "Output" is selected, service error codes are displayed and in reports.

[Bit 1]
Selects whether or not error dump lists are output.

[Bit 2]
Selects whether or not an error transmission report is output when transmission is stopped.

[Bit 5]
Selects whether or not the fax machine beeps at the completion of printing a received image.

[Bit 7]
Selects whether or not the modem parameter is output when an error occurs in V.34
communication.
When "Output" is selected, the modem parameter report is output in addition to the error report.

-1-
#1 BIT SWITCH
SW02

Bit Function 1 0
0 NL equalizer On Off
1 Echo protect tone for Transmitted Not transmitted
high-speed transmission
2 V. 17 reception TCF criteria Low Normal
3 Send DIS signal bits 33 and over No Yes
4 Transmission mode; Yes No
long distance (1)
5 Transmission mode; Yes No
long distance (2) or
long distance (3)
6 Transmission mode Long distance (3) Long distance (2)
7 Tonal signal before CED Transmitted Not transmitted
signal transmission

[Bit 0]
Selects whether the NL equalizer is on or off.
If frequent errors occur during transmission and reception because of line conditions, select the
NL equalizer "On".

[Bit 1]
Selects whether or not the echo protect tone is transmitted for high-speed transmission (9600 or
7200 bps).
If errors due to line conditions occur frequently during fax transmission, select "Transmitted".

------------------------------------------------------------------------------------------------------
Codes for errors that can occur during transmission because of line conditions:
##100, ##104, ##281, ##282, ##283, ##750, ##755, ##760, ##765
When "Transmitted" is selected, a non-modulated carrier is transmitted as a
synchronization signal before the image transmission.
--------------------------------------------------------------------------------------------------------

-2-
[Bit 2]
Selects the level of TCF criteria for reception in the V. 17 procedure on a V.34 modem-equipped
fax machine.
When "Low" is selected, the fallback is unlikely to occur during reception in the V. 17 procedure.
However, since the transmission speed is high when "Low" is selected, the duration of
transmission can become long due to an error line or resending of an error frame after the start
of image reception.

[Bit 3]
Selects whether to send DIS bits 33 and over.
---------------------------------------------------------------------------------------------------------------
If “No” is selected, communication with other manufactures’ machines will not be
possible in superfine or with memory boxes.
---------------------------------------------------------------------------------------------------------------

[Bit 4, 5, 6]
Select the transmission mode, long distance (1), long distance (2), or long distance (3). If errors
due to echo occur frequently in transmission to overseas, set the transmission mode with the
service soft switch.

---------------------------------------------------------------------------------------------------------------
Codes for errors that can occur during transmission because of echo
##005, ##100, ##101, ##102, ##104, ##201, ##280, ##281, ##283, ##284, ##750,
##760, ##765, ##794

When one-touch speed dialing or coded speed dialing is available (in the user
mode):
Set "Long distance (1)" when registering the one-touch speed dialing and coded
speed dialing transmission mode. If errors do not disappear, try "Long distance (2)"
and "Long distance (3)".
The transmission mode set in one-touch speed dialing and coded speed dialing
registration takes priority over the one set with the service soft switch.
---------------------------------------------------------------------------------------------------------------

-3-
 When the transmission mode is selected through the service soft switch, a long
distance transmission mode can be set. Look at the following table and set "Long
distance (1)". If errors persist, try "Long distance (2)" or "Long distance (3)".

Fig. 1-1 Setting the Long Distance Mode with the Service Soft Switch

---------------------------------------------------------------------------------------------------------------
Long distance (1) ignores the first DIS signal sent by the other fax.
Long distance (2) sends an 1850-Hz tonal signal when the first DIS signal is
transmitted by the other fax.
Long distance (3) sends a 1650-Hz tonal signal when the first DIS signal is
transmitted by the other fax.
---------------------------------------------------------------------------------------------------------------

[Bit 7]
Selects whether or not a 1100-Hz tone signal is transmitted before the CED signal is transmitted.
If errors due to echoes occur frequently during reception, select "Transmitted" to transmit the
tonal signal before transmitting the CED signal.

----------------------------------------------------------------------------------------------
Codes for errors that can occur during reception because of echo
##005, ##101, ##106, ##107, ##114, ##200, ##201, ##790
------------------------------------------------------------------------------------------------

-4-
#1 BIT SWITCH
SW03

Bit Function 1 0
0 Detection of carrier interruption Detect No detect
between DCS and TCF
1 Waiting time for carrier interruption 600msec 300msec
between DCS and TCF
2 The number of final flag 2 1
for protocol signals
3 Reception mode after CFR High speed High speed/
signal transmission Low speed
4 The length of the period of ignoring 1500 ms 700 ms
low speed signals after CFR output
5 Not used
6 CNG signal for manual transmission Not transmitted Transmitted
7 CED signal for manual reception No transmitted Transmitted

[Bit 0]
Selects whether or not to detect carrier interruption between DCS and TCF during reception.
If a reception error occurs when a Canon fax machine returns FTT while the other party
(especially a fax PC) is transmitting TCF, select "Detect." If the error persists after "Detect" is
selected, set #1 Bit Switch SW03-Bit1 to "1."

[Bit 1]
Selects the waiting time for detection of carrier interruption between DCS and TCF during
reception.
Setting of this bit is valid only when #1 Bit Switch SW03-Bit0 is set to "1."
If an error occurs even when SW03-Bit0 is set to "1," set this bit to "1."

[Bit 2]
Selects the number of the final flag for protocol signals (300 bps transmission speed). When the
other fax does not correctly receive the protocol signals sent by the fax, select “ 2 “ for the
number of the final flag.

-5-
[Bit 3]
Selects the reception mode after CFR signal transmission. (V. 17 or lower)
When errors due to line conditions occur frequently in reception, select "High speed" for this
reception mode.
---------------------------------------------------------------------------------------------------------------
Codes for errors that can occur during reception because of line conditions
##106, ##107, ##114, ##201
When "High speed" is selected, this fax only receives high-speed (image) signals
after transmitting the CFR signal.
---------------------------------------------------------------------------------------------------------------

[Bit 4]
The length of the period of ignoring low speed signals after CFR output can be selected.
(V. 17 or lower)
In cases where poor line conditions (echo, etc) mean that the fax cannot easily go into image
signal reception, set the length of the period of ignoring low speed signals is "1500 ms".

[Bit 6]
Selects whether or not to transmit CNG signal during manual transmission.
Some fax machines do not start reception unless they detect CNG signal. Select "Transmitted" in
a regular use.

[Bit 7]
Selects whether or not to transmit CED signals during manual reception.
Some fax machines do not start transmission unless they detect CED signal. Select
"Transmitted" in a regular use.

-6-
#1 BIT SWITCH
SW04

Bit Function 1 0
0 Not used
1 Recording paper length availability A4(B4) size Arbitrary size
declared in DIS signal
2 Not used
3 Not used
4 MR or MMR encoding method Prohibited Not prohibited
5 MMR encoding method Prohibited Not prohibited
6 Not used
7 Not used

[Bit 1]
Selects whether or not the recording paper length declared in the DIS signal is A4 (B4) size.
When receiving documents made up of long pages, to have the document divided into two pages
at the transmitting fax, select "A4 (B4) size".
---------------------------------------------------------------------------------------------------------------
When "A4 (B4) size" is selected, this fax uses the DIS signal to tell the transmitting
fax that it is equipped with A4 (or B4) size recording paper. The transmitting fax
that receives this DIS signal divides long pages into A4 (or B4) size pages before
transmitting it to the receiving fax. Some fax models do not so divide long
documents.

[Bit 4、5]
Selects the communication encoding method.
When "Prohibited" is selected, the encoding method is fixed to MH.

-7-
[Bit 5]
Selects the communication encoding method.
When "Prohibited" is selected, the encoding method is fixed to either MH or MR. If an image
error occurs in MMR encoding, select "Prohibited."
Setting of this bit is valid only when Bit0 is set to "Not prohibited."

The encoding method to be used is determined by the combination of Bit4 and

Bit5 settings as follows:
(Bit4, Bit5) = (0, 0) MMR, MR, or MH
(0, 1) MMR or MR
(1, 0) MH
(1, 1) MH

-8-
#1 BIT SWITCH
SW05

Bit Function 1 0
0 Transmission page timer 1 0
(TYPE OF DOC./AA or
DOCUMENT or
FINE/STANDARD lamp; OFF)
1 Transmission page timer 1 0
(TYPE OF DOC./AA or
DOCUMENT or
FINE/STANDARD lamp; OFF)
2 Transmission page timer 1 0
(TYPE OF DOC./AA or TYPE
OF DOCUMENT or
AUTO HALFTONE lamp; ON)
3 Transmission page timer 1 0
(TYPE OF DOC./AA or TYPE
OF DOCUMENT or
AUTO HALFTONE lamp; ON)
4 Reception page timer 1 0
5 Reception page timer 1 0
6 Not used
7 Not used

This switch sets the page timers.

The fax stops transmission or reception if it takes longer than the time which is set by this switch.
To communicate for longer than this, check the table on the next page and set the desired time.

-9-
Figure 1-2 Page Timer Settings

- 10 -
#1 BIT SWITCH
SW06

Bit Function 1 0
0 Reduction during divided printing No reduction Reduction
1 Not used
2 Maximum reduction ratio for automatic 75% 90%
reduction
3 Not used
4 Not used
5 Not used
6 Not used
7 Not used
8 Not used

[Bit 0]
Selects whether or not to use reduction when printing copied or received images divided over
two pages.

[Bit 2]
Selects the maximum reduction ratio for automatic reduction.

- 11 -
#1 BIT SWITCH
SW07

Bit Function 1 0
0 V.8 procedure on the caller Not perform Perform
1 V.8 procedure on the receiver Not perform Perform
2 V.8 procedure late start on the caller Not perform Perform
3 V.8 procedure late start on the receiver Not perform Perform
4 V.34 procedure fallback from the receiver Not perform Perform
5 V.34 procedure fallback from the caller Not perform Perform
6 Not used
7 Not used

[Bit 0]
Selects whether or not the caller machine performs V.8 procedure.
When "Not perform" is selected, the caller machine will not perform V.8 procedure even when it
receives V.8 procedure from the other party, and the caller machine will start from V.21
procedure.

[Bit 1]
Selects whether or not the receiver machine performs V.8 procedure.
When "Not perform" is selected, the receiver machine will not perform V.8 procedure and it will
start from V.21 procedure.

[Bit 2]
Receiver machine is not recognized but DIS signal from the receiver machine declares presence
of V.8 procedure.
When "Perform" is selected, the caller machine will issue CI signal in response to DIS signal from
the receiver machine, then will perform V.8 procedure.
When "Not perform" is selected, the caller machine will not issue CI signal in response to DIS
signal from the receiver machine, then will perform V.21 procedure. Selects whether or not the
caller machine performs V.8 procedure when ANSam signal from the r

- 12 -
[Bit 3]
Selects whether or not the receiver machine declares presence of V.8 procedure in DIS signal,
when ANSam signal the receiver machine issues in response to a call is not recognized by the
caller machine.
When "Perform" is selected, presence of V.8 procedure is declared in DIS signal, and the V.8
procedure will be performed when the caller machine issues CI signal.
When "Not perform" is selected, presence of V.8 procedure is not declared in DIS signal, and
V.21 procedure will be performed.

[Bit 4]
Selects whether or not the receiver machine performs fallback during receiving V.34 procedure.
When "Not perform" is selected, fallback from the receiver machine will not be performed.

[Bit 5]
Selects whether or not the caller machine performs fallback during transmitting V.34 procedure.
When "Not perform" is selected, fallback from the caller machine will not be performed.

- 13 -
#1 BIT SWITCH
SW10

Bit Function 1 0
0 Manual polling Prohibit Not prohibit
1 Transmission telephone numbers Other fax number Called number
displayed on reports from CSI
2 Handling of null CSI reception Ignore Receive
3 Not used
4 Not used
5 Not used
6 Not used
7 Not used

[Bit 0]
Selects whether or not to prohibit manual polling (off-hook + Start button).

[Bit 1]
Selects the transmission telephone number displayed on reports after the completion of
transmission.
When "Called number" is selected, the telephone number the fax called is displayed on reports.
When "Other fax number" is selected, the telephone number sent from the other fax (the CSI
signal data) is displayed on reports.

Even if "Called number" is selected, when one-touch speed dialing or coded

speed dialing is not used to make a call, the telephone number returned by the
other party (CSI signal data) will be displayed on the report.

[Bit 2] (Germany specifications)

When "Ignore" is selected, received null CSI will be ignored. If a call is being made at reception
of null CIS, the dialed number will be displayed on the LCD and report.
When "Receive" is selected, a blank is displayed on the LCD and report even if the dialed
number is acknowledged.

- 14 -
#1 BIT SWITCH
SW11

Bit Function 1 0
0 Not used
1 Not used
2 Summer time function Setting possible Setting impossible
3 User setting restriction Setting possible Setting restricted
4 Not used
5 Not used
6 Not used
7 Not used

[Bit 2]
When "Setting impossible" is selected, the summer time setting items are not displayed in the
user data.

[Bit 3]
When ”Setting restricted” is selected, certain items cannot be set by the user, depending on the
destination setting.
When “Setting possible” is selected, all items are user selectable, regardless of the destination
setting.

- 15 -
#1 BIT SWITCH
SW13

Bit Function 1 0
0 Not used
1 Not used
2 Not used
3 Not used
4 Not used
5 Not used
6 Not used
7 Check CI frequency Yes No

[Bit 7]
In automatic receiving, CI frequency check can be selected. If "Yes" is selected, the upper and
lower limits of the CI frequency are checked, and automatic receiving can only go ahead if both
values meet regulations.

- 16 -
1.2 #2 NUMERIC PARAM. (Numeric Parameter settings)

No. Function Selection range*1

01 Telephone line monitor 0-2
02 Transmission level (ATT) *2 0～15 (-dBm)
04 RTN signal transmission condition (x) 2-99 (%)
05 RTN signal transmission condition (n) 1-99 (times)
06 RTN signal transmission condition (m) 1-99 (lines)
07 T0 timer (Line connection identification 1000～9999 (x10msec)
time)
08 T.30 T1 timer (during reception) 1000～9999 (x10msec)
09 T.30 EOL timer 100～2000 (x10msec)
16 Pseudo RBT signal pattern On time 10-500 (x10msec)
17 Pseudo RBT signal pattern Off time (short) 0-300 (x10msec)
18 Pseudo RBT signal pattern Off time (long) 10-500 (x10msec)
19 Pseudo ring signal pattern On time 10-500 (x10msec)
20 Pseudo ring signal pattern Off time (short) 0-300 (x10msec)
21 Pseudo ring signal pattern Off time (long) 10-500 (x10msec)
22 FAX/TEL switching function Time from 0-10 (sec)
line seized to pseudo RBT signal transmission
24 Pseudo RBT signal transmission level 0-15 (-dBm)
26 Answering machine connection function 10-120 (sec)
CNG detection time
30 Highest limit of V.34 modulation speed 0-5
31 Highest limit of V.34 data speed 0-13
42 Pre-pause time at calling 100～500 (x10msec)

*1: The range may differ for some models. Please read this table for your reference.
*2: When the fax type is Japan, the available range is 8 to 15 (-dBm).

- 17 -
[No.01]
Sets the telephone line monitor function.
To use the telephone line monitor sound to check the state of communications for the fax, select
“1” for "Serviceman".

0: DIAL
1: SERVICEMAN
2: OFF

When you select "Dial", the fax emits a telephone line monitor sound from the speaker from the
start of communications until the DIS signal is transmitted.
When you select "Serviceman", the fax emits a telephone line monitor sound from the speaker
from the start of communications until the end.
When you select "Off", the fax does not emit any telephone line monitor sound from the speaker.

[No.02]
Sets the transmission level (ATT).
If frequent errors occur during transmission and reception because of line conditions, raise the
transmission level.
----------------------------------------------------------------------------------------------------
Raising the transmission level:
ex. Setting value "10" --> "8" (transmission level –10 dBm --> -8 dBm)

Codes for errors that may occur during transmission because of line
conditions:
##100, ##101, ##102, ##104, ##201, ##281, ##282, ##283, ##284,
##750, ##752, ##754, ##755, ##757, ##759, ##760, ##762, ##764,
##765, ##767, ##769, ##770, ##772, ##774, ##775, ##777, ##779,
##780, ##782, ##784, ##785, ##787, ##789

Codes for errors that may occur during reception because of line conditions:
##103, ##106, ##107, ##201, ##793
------------------------------------------------------------------------------------------------------

- 18 -
[No. 04, 05, 06]
Set the RTN transmission conditions.
During reception if frequent errors occur because of RTN signal transmission, raise these
parameters to loosen the RTN signal transmission conditions.

----------------------------------------------------------------------------------------------------------------
Codes for errors that may occur during transmission because of RTN signal
transmission conditions
##104, ##107, ##114, ##201

RTN signal transmission condition (x) is the ratio of the number of error lines to the total
number of lines per page of the received image.
RTN signal transmission condition (n) is the reference value ** for burst errors *.
RTN signal transmission condition (m) is the number of errors not fulfilling the burst
error reference value.
* Consecutive multi-line transmission error
** When "15" is set, this fax identifies a 15 consecutive line
transmission error as a burst error.

If this fax detects any one of these conditions during image signal reception after it
receives the transmitting fax's protocol signals, it sends the RTN signal. Raising these
parameters makes it less likely that the RTN signal will be sent.
------------------------------------------------------------------------------------------------------------

[No.07]
Sets the T0 timer (line connection identification time).
If frequent errors occur during transmission and reception because of line
connection conditions, raise the value of this parameter.
-------------------------------------------------------------------------------------------------------
Codes for errors that may occur because of line connection conditions:
##005, ##018

On the transmission side, the line connection ID time is the time from after dial
signal transmission until the line connection is cut;
on the reception side, it is the time from after DIS signal transmission until the line
connection is cut.
----------------------------------------------------------------------------------------------------------

- 19 -
[No.08]
Sets the T1 timer at reception (the waiting time from the start of DIS transmission to the reception
of a significant signal). If an error occurs frequently due to the line condition during long distance
(international) communication or during reception, increase the T1 timer value.

[No.09]
Sets the longest duration of image data reception per line. If the other party is a computer fax,
etc., duration of image data reception per line may be long. In such a case, specify a larger value
for this parameter to increase the maximum duration of data reception.
If ##103 error, "no detection of EOL for 5 seconds (15 seconds in CBT) during reception," occurs
due to poor line conditions, specify a larger value for this parameter to increase the maximum
duration of data reception.

[No.16、17、18]
Sets the pseudo RBT signal pattern to be transmitted in the FAX / TEL switching operation.

[No.19、20、21]
Sets the pseudo ring type and pseudo CI signal pattern to be transmitted in the FAX /TEL
switching operation.

[No. 24]
Sets the signal transmission level for the pseudo RBT signal for when the FAX/TEL switching
function operates.

--------------------------------------------------------------------------------------------------
Switching Items No, 16 to 24 relate to the FAX/TEL switching function.
For details on the FAX/TEL switching specifications, see the FACSIMILE
BASIC INTER SUPPLEMENT 2.
---------------------------------------------------------------------------------------------------

[No. 26]
Sets the signal detection time for the answering machine connection function operation. When
the answering machine connection function is operating, if the function does not operate
normally because the fax does not detect CNG sent from the line, raise this parameter to
increase the signal detection time.

- 20 -
[No.30]
Selects the highest limit of the V.34 primary channel baud rate (modulation speed) from among
2400, 2743, 2800, 3000, 3200, and 3429 baud.

0: 2400 baud
1: 2743 baud
2: 2800 baud
3: 3000 baud
4: 3200 baud
5: 3429 baud

[No.31]
Sets the highest limit of the V.34 primary channel data transmission speed from 2400 to 33600
bps in increments of 2400 bps.

0 : 2400 bps
1 : 4800 bps
2 : 7200 bps
3 : 9600 bps
4 : 12000 bps
5 : 14400 bps
6 : 16800 bps
7 : 19200 bps
8 : 21600 bps
9 : 24000 bps
10: 26400 bps
11: 28800 bps
12: 31200 bps
13: 33600 bps

[No.42]
Sets the duration from the time when the line is closed to when a call is made in automatic calling
from the fax machine which is set not to detect a dial tone. When an outside call via the PBX
cannot be made, adjust this parameter.

- 21 -
1.3 #3 FAX TYPE (TYPE setting)
When the type shown on the display is set, all the service data is set to match each country
domestic telecommunication standards.

1.4 #4 NCU (NCU settings)

Not used for the field service
----------------------------------------------------------------------------------------------------
Item #3 FAX TYPE sets all the values for the NCU settings to match national
telecommunications standards. Do not change these settings.
-----------------------------------------------------------------------------------------------------

A sample of the MP530 USA model:

1.5 #5 PTT SPECIAL

Not used for the field service

- 22 -