INDUSTRIAL TRAINING REPORT

SENARI SYNERGY SDN. BHD.

1 MARCH - 15 AUGUST 2023

Prepared by:
Edward Kudi Anak Joseph | 2021100653
Bachelor in Office Systems Management (Hons.)

Prepared for:
Madam Gloria Anak Panit

Date of Submission:
14 July 2023
 My 6 months industrial training journey at Senari
Synergy Sdn. Bhd. (Corporate Centre) will be the most
memorable journey I ever had. I am having a good time
here together with the friendly and cheerful staff. They
guide me through out my industrial training period with

EXECUTIVE SUMMARY
useful knowledge that I can use in future. This report
presents a detailed account of the tasks undertaken, skills
developed, and knowledge acquired throughout the
training program. The report begins by provides an
overview of the company/organization, including its
history, organizational structure, and core activities. The
main body of the report focuses on training reflection
which includes the tasks performed and skills developed
during the training period. It explores the various
departments and projects assigned, providing insights into
the diverse functions and responsibilities within the
organization. Furthermore, the report delves into the swot
analysis of the department that I have assigned to. Lastly,
the report concludes by summarizing the key findings and
recommendations derived from the training experience.
These findings range from specific improvements in
workflow processes and systems to broader suggestions
for enhancing overall efficiency and productivity within
the organization.

i
TABLE OF
CONTENTS
01. Acknowledgement 1

02. Student's Profile 2-3

03. Company's Profile 4-7

04. Training's Reflection 8

05. SWOT Analysis 9 - 10

06. Discussions/Recommendations 11

07. Conclusion 12

08. References 13

09. Appendices 14 - 19

ii
 To begin with, praise to God for guiding me in my entire
industrial training period and giving me a chance for me to
fullfil my industrial training at the Corporate Centre Senari
Synergy Sdn. Bhd. Firstly, I would like to express my
deepest gratitude and appreciation to my supervisor,
Madam Syazlina Binti Che Omar for her guidance and

ACKNOWLEDGEMENT
support throughout my training period. Her expertise,
patience, and willingness to share her knowledge were
invaluable in shaping my understanding of the industry.
Moreover, I would like to extend my gratitude to Senari
Synergy Sdn. Bhd. (Corporate Centre) for providing me with
the opportunity to undergo my training. The exposure and
experience I gained during my time with the organization
were instrumental in enhancing my professional growth.
Next, I would also like to thank all the colleagues and co-
workers at Senari Synergy (Corporate Centre) who were
always ready to lend a helping hand, share their insights,
and make my training experience enjoyable and productive.
Not only that, I am deeply thankful to my lectures Madam
Norfarahzila, Madam Gloria and Sir Jastu at for equipping
me with the necessary academic foundation, which enabled
me to apply my learning effectively during the training
period. Finally, I want to extend my heartfelt appreciation
to my family and friends for their unwavering support and
encouragement throughout my training. Their constant
belief in my abilities and motivation played a crucial role in
my success. I sincerely apologize if I have unintentionally
omitted anyone who has contributed to my training report.
Please accept my sincere thanks and appreciation for all
your assistance. Thank you all once again for your valuable
support and guidance in helping me complete my industrial
training report successfully.

1
STUDENT'S
PROFILE

2
STUDENT'S
PROFILE

3
COMPANY'S PROFILE

A Brief Story About The Company

Senari Synergy Sdn. Bhd. was incorporated on

29th July 2010. Their core business are petroleum
oil, gas related industries and palm oil refining.
There are 4 shareholders of this company which
are Sarawak Timber Industry Development
Corporation (STIDC), Lembaga Kebajikan Masjid
Negeri Sarawak (LAKMNS), Yayasan Sarawak and
Assar Industri Sdn. Bhd. This company business
located at Kuching and Tanjung Manis, Mukah.

4
 VISION
"Striving Towards Sustainable Business Excellence"

COMPANY'S PROFILE
MISSION
To be the State's Flagship for Provision of Oil & Gas Facilities
and its Related Industries.

CORE VALUE MANTRA

Uncompromising We Want, We Can, We
Integrity, Exceptional Will
Performance and Mutual
Respect.

5
 ORGANIZATIONAL CHART
(CORPORATE CENTRE)

COMPANY'S PROFILE
ORGANIZATION STRUCTURE

SENARI SYNERGY SDN BHD

GROUP MANAGING DIRECTOR

Haji Jefri Bin Ahmad Tambi

1) Transparancy
2) Good Governance & Good
PERSONAL ASSISTANT Practices 3) Operational Efficiency
IA/QA/ Risk Management
Syazlina Che Omar

Maklen Bin Ali

Internal Audit / Assistant Manager Risk

GOVERNANCE
Management, Compliance & Internal Audit

VACANT Siti Zahrah Binti Haji Sahari

GROUP TECHNICAL GROUP CORPORATE STRATEGY

GROUP CORPORATE SERVICES GROUP LEGAL & SECRETARIAL GROUP FINANCE & ACCOUNTS
AND TECHNOLOGY PLANNING IMPLEMENTATION

Norhayati binti Johari Hafiza Abd Jalil Rafidah Binti Abg Zamhari Mohammad Aris Yusop Gajalie bin Sazalie
Responsible for Group Talent Management and Responsible in managing and Responsible in managing and monitoring Drives the delivery of Developing overall group corporate
Development , Office Facilities Management and monitoring the Group overall legal, the Group accounts and finance including projects, provides strategy and business direction.
Administration and Corporate Communications Secretarial and Contract Tender & Procurement matters. technical guidance, Undertake business development
and Branding. Management. Providing a one-stop manage different forms of initiatives.
* Striving towards developing motivated workforce center support services to other OPUs technology and the Corporate performance analysis and
and value base organization on the matters. adoption of excellence repo rt in g
engineering and business
practices within the Group

Subsidiaries
Performance
Human Capital Corporate Tender & Corporate
Corporate Finance Accounts Technology Technical & Project Management &
Development & Talent Office Admin Communication & Legal Se cre t a ria l Procurement Strategic &
Reporting
Management Branding Transformation

* Funding Responsible for Responsible in * Provide IT Responsible for Project Technical * R&D Subsidiaries
Responsible for the Responsible for *Corporate Responsible for Responsible for
* Corporate the Company's managing and supports Feasibility and Technical Support for the * Business Management
overall human resource Company's Communications overall all legal preparing,
Trea s u ry accounts and monitoring all * Ensure ICT subsidiaires within the Group Development - BSC / KPI
matters of the Group. administration matters *Event Management matters of the examining,
* Budget consolidated procurement applications and * IOTM * Business Planning - Variance reporting
* MPR * Corporate Social Group. analyzing,
Analyze and accounts for the matters for the systems availability * TMOTM -Performance
* T&D *Record Management Responsibilities negotiating, and
manage risk Group. Group. and scalability to * Port Opera t in g
* C&B *Media relations *D ra ft in g revising contracts
management issues * AP/AR * Group meet growth and
* PMS * Branding *Exec ut in g that involve the
by identifying, * G/L Ben c h ma rkin g market challenges
* IR * Safekeeping of all purchase or sale of
measuring, and * Tender * Data Security
* ER contracts goods or services
making decisions on * Budget Monitoring * 24/7 Handling
*Succession Planning such as equipment,
operational or Network failures
*Reward & recognition materials, supplies,
enterprise risks for * Review existing
*Value base or products.
an organization. and new ICT
Organisation
infrastructures
* Secretarial services
* Data Management
to the group
Head of IT
Head of Human Capital Head of Office Admin Head of Corporate
Legal Executive Finance
Management Dept
VACANT VACANT
Nur Faizah Binti Malisawani Binti
Jihan Binti Mohd KHAIRUNISA
Awangku Saifuddin Vacant Vacant Aini Othman
Syazlina Che Omar* Ossm a n
Awang Hipni

BUSINESS
T&D / MPR OFFICE ADMIN ANALYST
C&B EXEC CORP COMM
EXEC EXEC
NUR HASHEENA
IMAN AISYAH HAFIZAH VACANT MUHD KHAIQAL

ER/IR
Asyraffudin Bin
ENGINEER
Vacant Asfia Rasedi

Vacant Vacant Lim Poh Ling Delia Redit Vacant Then Chit Siew

Doreena Siti Hajar

Hamizil

LEGAL ASSISTANT
VACANT

Kamarulariffin Bin
Ha mid a h
Za ka ria
Aminah Abdullah

Hafizawati Kamil

6
 PRODUCT/SERVICES

Oil & Gas Terminals Jetty Operations

COMPANY'S PROFILE
Refinery Business Property Development

OPERATION HOUR

Monday - Friday
08:00 AM - 05:00 PM
Off day during Saturday, Sunday and Public
Holiday

LOCATION

SENARI SYNERGY SDN BHD (909900-K)

No. 20 & 21, Wisma KAFAZ,
Jalan Tun Datuk Patinggi Haji
Abdul Rahman Ya'Kub,
93050 Kuching, Sarawak

7
TRAINING'S
REFLECTION
I am starting my industrial training at the Corporate Centre
of Senari Synergy Sdn. Bhd. from 3rd March 2023 until 15th
August 2023. In the Corporate Centre we work from Monday
until Friday, 8:00 AM until 5:00 PM and will be off during
Saturday, Sunday and Public Holiday.
I was placed by Human Capital Management Department
under Admin Department for my industrial training which plays a
crucial role in ensuring the smooth functioning of the
organization. I had the opportunity to work closely with the
admin team, observing their day-to-day tasks and learning about
the various responsibilities they handle.
During my industrial training, my task involved in listing and
labelling project files, sorting all the documents in the record
room, participating in 5S meetings. I have experience answering
client calls and being involved in office decoration for Raya
Celebration.
I was also involved in the company's events, including video
shooting for Hari Raya 2023 and Senari Synergy Hari Raya Open
House 2023. My industrial training here was included with an
allowance. I gain a lot of knowledge and skills from my training
here. I learned how to manage events and was exposed to the
processes of organizing events.
I also learn to communicate effectively with clients, peers
and top management. Not only that, I have learnt how to be a
multitask-oriented person as I not only have one job given by the
head of office admin at the same time.

8
SWOT ANALYSIS

S
Strengths
Efficient organization
Effective communication

W
Weaknesses
Limited technology adoption
Insufficient staff capacity

O
Opportunities
Technology integration
Training and development

T
Threats
External factors
Cyber security threats

9
 Based on my experience undergoing my industrial
training at Senari Synergy under the admin department,
this is my swot analysis. For strengths, the admin
department is efficient. The admin department is adept at
managing various administrative tasks, such as record-
keeping, resource allocation, and scheduling, ensuring
smooth operations within the organization. Not only that,
The department excels in maintaining clear and timely
communication channels, both internally and externally,

SWOT ANALYSIS
fostering strong relationships with other departments and
enabling efficient coordination between departments.
As for weaknesses, the admin department had limited
technology adoption. The department may need more
modern technological tools and software, hindering
automation and streamlining administrative processes. Not
only that, insufficient staff capacity causes an increase in
workload and potential delays in fulfilling administrative
responsibilities.
For opportunities, the admin department can explore
opportunities to leverage technology and automation tools
to enhance efficiency, reduce manual tasks, and improve
the overall productivity of administrative processes.
Providing training and professional development
opportunities for the admin staff can improve their skills
and knowledge, allowing them to adapt to changing
demands and effectively manage their responsibilities.
Lastly, the possible threats that I can state here are
external factors. External factors like regulatory changes,
economic fluctuations, or unforeseen events (such as
natural disasters or pandemics) can disrupt administrative
operations and require quick adaptation. Cyber security
threats also can disrupt the smooth operation of the admin
department.
10
DISCUSSION &
RECOMMENDATION
For strengths, I recommend admin department foster good
communication and collaboration within the admin department
and with other departments to enhance workflow and efficiency.
Next, foster a culture of innovation within the admin department,
encouraging employees to develop creative solutions and ideas
for improving processes and workflows.
As for weaknesses, stay updated with technology
advancements relevant to the admin department to leverage
them for improved productivity and effectiveness. I suggest they
hire more staff under the admin department to review and
optimize existing administrative processes to eliminate
bottlenecks, improve turnaround times, and enhance overall
effectiveness.
For opportunities, I recommend they explore and adopt new
technologies and software solutions to automate manual
processes and enhance productivity. Next, they should provide
training and professional development opportunities for admin
staff to strengthen their skills and knowledge in project
management, data analysis, and communication.
Last but not least, for threats, I recommend the admin
department stay updated with relevant laws and regulations
related to administrative functions and ensure compliance
through regular audits and training. Develop clear policies and
procedures and communicate them to all employees to promote
adherence to legal requirements. They should also implement
robust cybersecurity measures, such as firewalls, antivirus
software, and regular backups, to protect sensitive information
and prevent unauthorized access or data breaches. Conduct
training sessions to educate employees about phishing attacks
and other common cyber threats.

11
CONCLUSION
In conclusion, this industrial training has provided a valuable
learning experience and an opportunity to apply theoretical
knowledge in a real-world setting. Throughout the training
period, I was able to gain practical skills and a deeper
understanding of the work environment and the industry. It also
allowed me to work closely with professionals in my chosen field,
learn from their expertise, and develop important professional
relationships. I had the chance to observe and participate in a
wide range of tasks and activities, which contributed to my
overall growth and development. Overall, the industrial training
program has been a rewarding and enriching experience. It has
not only provided me with valuable practical skills and
knowledge but also confirmed my passion for the field. I am
confident that the skills and experiences gained during this
training period will serve as a solid foundation for my future
career development and contribute to my success in the
industry.

12
REFERENCES
Award-winning Stoma Department admin is valued team
member. (2012). Gastrointestinal Nursing, 10(4), 8–8.
https://doi.org/10.12968/gasn.2012.10.4.8a

Beasley, K. E., & Kyle, L. C. (1956). Materials on record

management. Governmental Research Center, University of
Kansas.

Cyber security 2019. (2019). 2019 International Conference on

Cyber Security and Protection of Digital Services (Cyber
Security). https://doi.org/10.1109/cybersecpods.2019.8885065

Hargie, O. (n.d.). Training in communication skills. The Handbook

of Communication Skills.
https://doi.org/10.4324/9780203007037.ch20

Hittite record management. (2016). Hittite Diplomatics, 173–190.

https://doi.org/10.2307/j.ctvc7718w.16

Industrial and commercial training. (2007). Industrial and

Commercial Training, 39(2).
https://doi.org/10.1108/ict.2007.03739baa.001

Industrial Training Courses: Expert skills. Industrial Training.

(2023, May 10). https://industrial.training/

Training and development strategy. (2020). Strategic Training

and Development, 16–44.
https://doi.org/10.4135/9781071873120.n2

13
APPENDICES

Figure 1: My office administration timeline

Figure 2: My work station

14
APPENDICES

Figure 3: Pictures of project files that I have sorted.

15
APPENDICES

Figure 4: Picture of 5S manual use for attending

meetings, decoration for Raya Celebration and
updating the contents of first aid kit.

16
APPENDICES

Figure 5: Picture of my colleagues, picture of me

doing labelling work, listing the content of office first
aid kit

17
APPENDICES

Figure 6: Listing and labelling project files.

18
APPENDICES

Figure 7: Preparing the job description for Senari

Synergy staff.
19