NAME: Dotig, Claudine P.

YR/SECTION: BSTM – 1104

Watch the YouTube video provided and describe how the flight cabin crew provide service quality
and customer satisfaction as follows:

• create a happier environment

• increased security within the aircraft
• better value to the customers’ flight experience

Creating a happier environment while providing service plays an essential role in meeting
customers’ satisfaction. The environment just not tackles the workplace but also includes the
practices of the implementation of energy-saving like the use of eco-friendly tissues that I’ve seen
from the video. The flight cabin crews don’t work with the same crew member which can be an
opportunity to meet different people with different perspectives. This can open up new
relationships that can contribute to creating a happier environment for both customers and crews.
A happier environment attracts customers to have a mindset of taking a flight with them for the
second time around.

The flight cabin crew increased security within the aircraft by doing pre-checks. It is required to
complete to ensure that all aircraft types of equipment are present and are operating properly. To
be prepared in such events as medical emergencies and emergencies on air. The increased
aircraft safety inspections that the flight cabin crew did is for the purpose of more effective flight
and leveled up of preparedness in terms of safety. Improved safety in flights can be a reflection
of good service in means of reducing human errors.

Better value to the customers’ flight experience was achieved as the flight cabin crews maximized
their service in means of providing food and services along with the flight. This way of creating
better value to the customers’ flight experience increases the rate of loyalty to the airport and can
easily meet their expectations. It derives from the service that the cabins crews provided and the
customers’ experience which can be a crucial part in obtaining the customers’ satisfaction.
However, the flight cabin crews did a great job in understanding their customers’ value which
results in excellence in their daily operations. The cabin crews easily identify their customer’s
value upon flight experience because they understand it by providing their needs and wants.