01 Título 1 Tema

06
Receive service requests from Document the steps taken, changes
users/customers via various made, and any additional
channels (e.g., email, ticketing information relevant to the ticket.
system, phone).

02 Título 2 Tema
07
Create a ticket in the IT service Validate the resolution or service
management (ITSM) system for Tema principal delivery to ensure it meets the
each service request. requester's requirements and
resolves the reported issue.

03 Título 3 Tema
08
Review the ticket to determine its Update the ticket status to reflect
priority and assign it to the the resolution or service
appropriate support team or completion
individual

04 Título 4 Tema
09
The assigned support team or Document the troubleshooting
individual investigates the reported steps, solutions, and any new
issue or fulfills the requested knowledge gained during the
service. process

05 Tema 5 Tema
10
Keep the requester informed about Analyze trends and patterns in
the progress of their ticket, service requests and resolutions to
including any findings, identify recurring issues or areas
troubleshooting steps, or estimated for process improvement.
time for resolution.
 01 Título 1 Tema
06
Receive service requests from Document the steps taken, changes
users/customers via various made, and any additional
channels (e.g., email, ticketing information relevant to the ticket.
system, phone).

02 Título 2 Tema
07
Create a ticket in the IT service Validate the resolution or service
management (ITSM) system for Tema principal delivery to ensure it meets the
each service request. requester's requirements and
resolves the reported issue.

03 Título 3 Tema
08
Review the ticket to determine its Update the ticket status to reflect
priority and assign it to the the resolution or service
appropriate support team or completion
individual

04 Título 4 Tema
09
The assigned support team or Document the troubleshooting
individual investigates the reported steps, solutions, and any new
issue or fulfills the requested knowledge gained during the
service. process

05 Tema 5 Tema
10
Keep the requester informed about Analyze trends and patterns in
the progress of their ticket, service requests and resolutions to
including any findings, identify recurring issues or areas
troubleshooting steps, or estimated for process improvement.
time for resolution.
 01 Título 1 Tema
06
Receive service requests from Document the steps taken, changes
users/customers via various made, and any additional
channels (e.g., email, ticketing information relevant to the ticket.
system, phone).

02 Título 2 Tema
07
Create a ticket in the IT service Validate the resolution or service
management (ITSM) system for Tema principal delivery to ensure it meets the
each service request. requester's requirements and
resolves the reported issue.

03 Título 3 Tema
08
Review the ticket to determine its Update the ticket status to reflect
priority and assign it to the the resolution or service
appropriate support team or completion
individual

04 Título 4 Tema
09
The assigned support team or Document the troubleshooting
individual investigates the reported steps, solutions, and any new
issue or fulfills the requested knowledge gained during the
service. process

05 Tema 5 Tema
10
Keep the requester informed about Analyze trends and patterns in
the progress of their ticket, service requests and resolutions to
including any findings, identify recurring issues or areas
troubleshooting steps, or estimated for process improvement.
time for resolution.