Professional Documents
Culture Documents
I.Introduction......................................................................................................................................................
1.1. Brief introduction.........................................................................................................................................
1.1.1. Brand Introduction..........................................................................................................................
1.1.2. Brand performance:.........................................................................................................................
1.1.3. Brand positioning............................................................................................................................
1.1.4. Brand image....................................................................................................................................
1.2. Teelab's target consumers (Target market).............................................................................................
1.2.1. Target consumers............................................................................................................................
1.2.2. Customer Persona...........................................................................................................................
II. The internal influences on the behavior of Teelab’s target consumers....................................................
● Personal factors..........................................................................................................................................
● Psychological factors.................................................................................................................................
III. The external influences on the behavior of Teelab’s target consumers................................................
● Culture........................................................................................................................................................
● Social factors..............................................................................................................................................
IV. These internal and external factors shape the behavior and impact the decision-
making process of theses consumers.................................................................................................................
4.1. Step1: Problem recognition.................................................................................................................
4.2. Step 2: Information search..................................................................................................................
4.3. Step 3: Evaluate alternatives...............................................................................................................
4.4. Step 4: Purchase decision....................................................................................................................
4.5. Step 5: Post purchases.........................................................................................................................
V. 4ps of Teelab..................................................................................................................................................
5.1. Product....................................................................................................................................................
5.2. Price.........................................................................................................................................................
5.3. Place.........................................................................................................................................................
5.4. Promotion..............................................................................................................................................
VI. Recommendations for the 4Ps in Teelab's marketing mix.......................................................................
6.1. Product Recommendation.....................................................................................................................
6.2. Price Recommendation..........................................................................................................................
6.3. Place Recommendation..........................................................................................................................
6.4. Promotion Recommendation................................................................................................................
VII. Reference
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I. Introduction
1.1. Brief introduction
1.1.1. Brand Introduction.
Teelab was born in June 2020, with the desire to serve as a "fashion statement" for
stylish young people and a place where you can be yourself, freely express your
interest and unique in each individual. At Teelab, everything is not simply a fashion
brand, but it brings messages, positive thoughts, and quality stories embedded in each
product.
TeeLab, the fashion brand of Nguyen Tien Hung (1996), achieved growth of 200-
300%, expanding the number of loyal customers and brand coverage thanks to
focusing on business on Lazada.2
Emphasizing dynamism and personality, Teelab's products are designed with the most
convenient style. It is not difficult to understand why Teelab is highly appreciated by
many young people. Teelab's 5 stores are always crowded with people, 1.6 million
followers on the e-commerce platform Shopee are the clearest proof of the appeal of
this street fashion brand.
1 P.V (2021), Teelab – Thời Trang Của Bạn Trẻ Phong Cách. Báo điện tử Tiền Phong. available at
https://tienphong.vn/teelab-thoi-trang-cua-ban-tre-phong-cach-post1317923.tpo
2 vnexpress.net (2023), Thương Hiệu Thời Trang Giới Trẻ Tăng Trưởng Hơn 200% Nhờ
“Lên Sàn.” available at https://vnexpress.net/thuong-hieu-thoi-trang-gioi-tre-tang-truong-hon-
200-nho-len-san-4558893.html#:~:text=TeeLab%2C%20th%C6%B0%C6%A1ng%20hi
%E1%BB%87u%20th%E1%BB%9Di%20trang,trung%20kinh%20doanh%20tr%C3%AAn
%20Lazada.
3
1.1.3. Brand positioning
Aiming for a professional operating model with the mind of a garment designer
stemming from love and passion for beauty, Teelab built for itself a model of service
and after-sale support. Extremely professional, dedicated and thorough. Thanks to
that, Teelab is gradually creating a strong foothold for itself in the Vietnamese fashion
market
When mentioning Teelab, we think of a symbol of a youthful, dynamic but also very
sophisticated lifestyle. TeeLab always takes customers as the center, creating by
innovating products with diverse designs, good materials, reasonable prices, and good
after-sales service. As a brand for young people, Teelab is proof that passion,
creativity and the right business strategy will create success. Those are also messages
associated with each of TeeLab's unique designs.Starting with products with local
imprints such as Hanoi Tra Da Via He t-shirts, Saigon Hip Hop..., Teelab quickly
made a splash in the streetwear world because of its unique design and
meticulousness.
The Teelab logo printed with a four-leaf flower symbolizes the 4 criteria that the
company aims for: material, style, simplicity and street.
4
They can be students, office workers, even young artists with an income of 5,000,000
VND or more or have the ability to pay from 150-500 VND
5
often select customer groups according to their life cycle and life
circumstances as their target market.
○ Occupation: Each occupation also has different shopping needs to suit the
profession. A person's occupation also affects their shopping and
consumption of goods. A worker will buy clothes, shoes, to serve their work...
But marketers need to identify occupational groups that are most interested
in their products and services.
○ Lifestyle: Even if people are in the same social class, age or culture, there
will be people with different lifestyles, leading to different shopping needs.
A person's lifestyle is his or her self-expression expressed in his or her
activities, interests, and perspectives in life. Even though consumers belong
to the same particular cultural group or social class and even have the same
occupation, they may also have differences in lifestyle.
● Psychological factors
○ Motivation: A person can have many needs at any time in their life. Some
needs are instinctive in nature, they arise from physiological states of stress
in the body such as hunger, thirst, fatigue, etc. Others are psychological in
origin, they arise from stressful states of the body. Psychological stress such
as the need for recognition, admiration or respect. Every need becomes a
motive only when it is increased to a sufficiently strong level.
A motive or drive is a need that is pressing enough for the person to seek to
satisfy that need, and need satisfaction is a reduction in tension.
Psychologists have developed many theories about human motivation,
typically A. Ma Slow's theory of motivation and F. Herzberg's theory of
motivation.
6
that factor and the surrounding environment and the person's personal
characteristics.
○ Beliefs and opinions: Beliefs are positive meanings that people have about
certain things. Beliefs can be based on knowledge or public opinion or trust
and can be influenced or influenced. Not influenced by emotional factors.3
● Culture
○ Culture: Is the most basic factor that determines the wishes and behavior of
shoppers. For example, when Vietnamese people buy products, they are
always influenced by cultural factors of national identity that affect the value
of choice. Marketers need to pay attention to these factors when designing
marketing strategies or advertising messages, product colors and designs, or
sales staff attitudes.
○ Social class: Social classes are relatively homogeneous and durable strata in
a society, arranged in a hierarchical order and members of those hierarchies
all share the same values, similar interests and behavior.
○ Social class is not based on a single factor such as income, but a combination
of occupation, income, education, wealth and other factors. Marketers need
to pay attention to studying social class because people belonging to a social
class often tend to exhibit relatively similar behavior, including shopping
behavior.
3 Tcct (2021), Các Yếu Tố Ảnh Hưởng Đến Hành vi Của Người Tiêu Dùng. Tạp chí Công
Thương. available at https://tapchicongthuong.vn/bai-viet/cac-yeu-to-anh-huong-den-hanh-vi-
cua-nguoi-tieu-dung-81246.htm?
fbclid=IwAR39RQxsBcJpdAiH2_oP0xSfswLJq6IDLcQesyhlc3xFC1NQHSkx0OcMEjo
7
● Social factors
A consumer's behavior is also influenced by social factors such as family, social role
and status, and reference groups.
○ Geographic roles: Each role is associated with a status that reflects the
general respect of society appropriate to that role. Therefore, buyers often
choose products that reflect their role and status in society. Marketers need
to be aware of the ability of products and brands to express social status.
However, statuses vary not only according to social classes, but also
according to geographical regions4
IV. These internal and external factors shape the behavior and impact the decision-
making process of theses consumers
4.1. Step1: Problem recognition
This is the first and most important step, which occurs when a customer recognizes a need or
desire for a particular product or service. This need can be influenced by various factors:
● Motivation: Consumer motivation stems from their needs, desires, and goals,
such as purchasing Teelab products for gift-giving, wear, show-off, and
personal expression
4 Tcct (2021), Các Yếu Tố Ảnh Hưởng Đến Hành vi Của Người Tiêu Dùng. Tạp chí Công
Thương. available at https://tapchicongthuong.vn/bai-viet/cac-yeu-to-anh-huong-den-hanh-vi-
cua-nguoi-tieu-dung-81246.htm?
fbclid=IwAR39RQxsBcJpdAiH2_oP0xSfswLJq6IDLcQesyhlc3xFC1NQHSkx0OcMEjo
8
4.1.2. External factors:
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4.2. Step 2: Information search
Stage 2 is when consumers search for information about a product or service to help them
make the best decision. So how do customers search for information?
● Learning and Memory: This is when consumers try to search their memory
to see if they recall past experiences with a product or service. Bad
experiences and lack of satisfaction can destroy repeat purchases.
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whether to trust this brand.
● Price: Customers can compare prices between the products they are targeting
from different brands. Customers can choose Teelab's t-shirt products because
they have reasonable prices. Teelab is the brand with the best products in the
price segment, suitable for young customers.
● Features: Buyers evaluate the product's features and uses before making a
purchase. They evaluate the extent to which the product meets their specific
needs, solves a problem, or improves their lifestyle. Customers are comparing
t-shirt products they are aiming for. They may choose Teelab's T-shirt product
because they both want to spend less money and also want to find a jacket
made from sustainable materials.
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excellent customer service.
another, they depend on quality, accounting for 60%. Therefore, today, young
people care more about whether the quality is good or not than other factors
when deciding to choose that brand.
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the store, which in turn influence purchasing decisions. product and
repurchase intention.
● Delivery and return policy: fast, free delivery, return and refund support will
be what consumers always want when buying a certain product. Let's say a
customer decides to buy a Teelab product because of its flexibility in shipping
options and return policy.
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4.5.2. External factors:
V. 4PS OF TEELAB
5.1. Product
● Teelab's products are aimed at comfort, dynamism and youthfulness. Teelab's t-shirt
models always have bright colors, either personality or eye-catching. A big innovation
of Teelab is the combination of classic and modern, Eastern and Western fashion.
Teelab always focuses on how the world fashion industry operates to stay ahead of
trends and bring fashionistas the most "trendy" and highest quality items.
● Outstanding design that does not match any local brand is the difference here, quality
is always top priority with 100% 2-way cotton elastic. To bring a spacious and airy
feeling, suitable for the weather in Vietnam. Elaboration in choosing materials,
sophistication in every needle and thread. Every step is meticulously completed from
A - Z, meeting three criteria: "beautiful, unique, quality".
● Teelab pays special attention to product and service quality. Through every shopping
experience, customers can feel the care in packaging, the meticulousness in each seam
and the enthusiastic care of the staff. Through that, Teelab helps customers build a
trendy style that is unique, novel but still simple, suitable for many different
situations.
5.2. Price
5.2.1. Pricing method:
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● The price of a Teelab t-shirt product is relatively reasonable, ranging from
159,000 VND to 179,000 VND, suitable for target customers who are young
people - an audience with large purchasing power but not too much finance.
● The fashion market is one of the most crowded markets today. Famous brands
such as Grimm DC, ClownZ,... have had certain positions in the world. But as
a fashion company, when Teelab decided to launch its first products in June
2020, they chose market-skimming pricing as the best move for the business.
Up to now, the business has used the following pricing strategy:
● Product line: TEELAB has the same price for the following T-shirt models:
TEELAB x TGOD T-shirt: price 169,000 VND
Local Brand Unisex Teelab T-shirt: price 159,000 VND
● Pricing by package: When buying a Teelab premium basic tee TS063 + Teelab
Special Collection Tote Bag, the price is 244,000 VND instead of 260,000
VND and there are many other packages when purchasing on shopee.
5.3. Place.
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With careful investment in quality, design, affordable prices as well as a reasonable
marketing program in just 6 months, Teelab has 5 stores in Hanoi and stores in Thai Nguyen
and Vinh. Phuc, Thai Binh and Hai Duong. It was a whole team's hard work and tireless
efforts.
5.4. Promotion
The brand has regularly applied promotions such as discounts, gifts, free shipping, to attract
customers to Teelab products:
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● Social networks: Teelab has made good use of social networking platforms such as
Facebook, Instagram, TikTok... to advertise its products (The company's Facebook
platform achieved 210k followers, Instagram reached 112k followers, Tik Tok
reached 196,400 followers and 146,600 likes). On these social networking sites,
Teelab posts articles, images, videos about new products, promotions, information
related to its brand and events to help customers better understand the product. In
addition, the brand also uses paid advertising on social networks to increase the reach
of its articles.
● Direct marketing: Currently, Teelab only markets directly through social networks:
Teelab has many social media to connect with customers and its community such as:
Facebook, Instagram, Tik Tok, LinkedIn. Teelab sends customers discount codes and
notices about promotions to customers via messages on e-commerce platforms after
customers make a purchase.
● Personal selling: Teelab has applied a number of personal selling tools to enhance
connection and direct interaction with customers, including:
○ Direct consultation: At
Teelab's 5 physical stores, the
store staff always warmly
welcome and advise
customers on the most
complete product
information, helping them
find the right product. best suited to your needs.
○ Customer care Teelab has a good customer care and good return policy such
as "Apply 1 exchange per order for online orders and in-store orders", "free
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exchange". Goods for customers buying at Teelab in case of errors from the
manufacturer, wrong delivery, or damage during transportation." At the same
time, when there are low reviews, the company will respond to unsatisfactory
customer experiences.
● Reason:
○ The State promotes and creates conditions for the tourism industry to
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○ Searches for summer travel products increase sharply over a 1-year cycle →
sharply again.
○ Currently, there are not many famous brands for young people (genZ) that
have not been successful with their travel fashion collections.
● Evidence: Circular No. 44/2023/TT-BTC dated June 29, 2023. At the same time, in
2023, travel businesses will continue to reduce deposits by 80% according to Decree
No. 94/2021/ND-CP dated October 28, 2021.
The travel fashion trend will return soon before summer, to create public opinion and
stimulate increased demand for pre-summer travel fashion.
19
VII. Reference
1. P.V (2021), Teelab – Thời Trang Của Bạn Trẻ Phong Cách. Báo điện tử Tiền Phong.
available at https://tienphong.vn/teelab-thoi-trang-cua-ban-tre-phong-cach-post1317923.tpo
2. vnexpress.net (2023), Thương Hiệu Thời Trang Giới Trẻ Tăng Trưởng Hơn 200%
Nhờ “Lên Sàn.” available at https://vnexpress.net/thuong-hieu-thoi-trang-gioi-tre-
tang-truong-hon-200-nho-len-san-4558893.html#:~:text=TeeLab%2C%20th
%C6%B0%C6%A1ng%20hi%E1%BB%87u%20th%E1%BB%9Di%20trang,trung
%20kinh%20doanh%20tr%C3%AAn%20Lazada.
3. Tcct (2021), Các Yếu Tố Ảnh Hưởng Đến Hành vi Của Người Tiêu Dùng. Tạp chí
Công Thương. available at https://tapchicongthuong.vn/bai-viet/cac-yeu-to-anh-
huong-den-hanh-vi-cua-nguoi-tieu-dung-81246.htm?
fbclid=IwAR39RQxsBcJpdAiH2_oP0xSfswLJq6IDLcQesyhlc3xFC1NQHSkx0OcM
Ejo
4. Tcct (2021), Các Yếu Tố Ảnh Hưởng Đến Hành vi Của Người Tiêu Dùng. Tạp chí
Công Thương. available at https://tapchicongthuong.vn/bai-viet/cac-yeu-to-anh-
huong-den-hanh-vi-cua-nguoi-tieu-dung-81246.htm?
fbclid=IwAR39RQxsBcJpdAiH2_oP0xSfswLJq6IDLcQesyhlc3xFC1NQHSkx0OcM
Ejo
20