9/16/23, 10:47 PM Gmail - Confirmation for RONG LIU - Party Ref 2627797

Ron Liu <ronliu2k@gmail.com>

Confirmation for RONG LIU - Party Ref 2627797

2 messages

Cruise Whitsundays <info@cruisewhitsundays.com> 16 September 2023 at 15:58

To: RONG LIU <ronliu2k@gmail.com>

Booking Advice
Tax Invoice 4621925
ABN 70 105 420 737

Thank you for booking with Cruise Whitsundays. Please check all travel dates, check in times, tour and
passenger details carefully. Should you have any queries, please contact our friendly reservations team
on 07 4846 7000 or info@cruisewhitsundays.com

Reservation Details:
Reference Number: 2627797
Date of Reservation: 16 Sep 2023
Name of Clients: RONG LIU
Contact Details: ronliu2k@gmail.com

Booking Details: Gross (AUD)

Thu 28 Sep 2023 Great Barrier Reef Adventures (ex Port of Airlie) $445.00
Booking Ref: 4621925 (GBRAPOA)
Agent Ref: AF 1 Adult (1 x $299.00)
1 Child (4-14 years) (1 x $146.00)

Pickup: - Not Required. Meet at Port of Airlie to depart @

08:00 AM
Check in 30 minutes prior

Payments Summary:
Gross $445.00
Total Gross (Inc GST) $445.00
10.00% GST $40.46
Balance Due $445.00

Payment information
To confirm this booking full payment must be made within 24hours. If payment is not received the
booking will be cancelled and seats released for resale.

To complete payment for your booking please click here

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9/16/23, 10:47 PM Gmail - Confirmation for RONG LIU - Party Ref 2627797

Departure Locations

For all guests departing from Port of Airlie, please meet at the Cruise Whitsundays
terminal, 24 The Cove Road, Port of Airlie, Airlie Beach, QLD, 4802.
https://goo.gl/maps/1wmdFE1PUPGNV4Hm9

For all guests utilising the coach transfers, please meet at your advised time and
location as stated in your confirmation below.

For all guests departing from Hamilton Island Marina, please meet at the Cruise
Whitsundays Marina terminal, on Front Street, Hamilton Island for your advised
check in time. https://goo.gl/maps/446P3qtU4seuZZEHA
For all guests departing Hamilton Island Airport, please meet at the Cruise
Whitsundays Desk at Hamilton Island Airport (next to the baggage reclaim area) for
your advised check in time.

For all guests departing Daydream Island, please meet at the Cruise Whitsundays
Daydream Island Jetty, just outside the Transit Lounge at your advised check in
time.

Check in & Boarding

We recommend arriving to check-in at least 30 minutes prior to your scheduled departure
time to collect your physical ticket from the Reservations Team. You require at least one
physical ticket per group to board. Infants need to be accounted for on all products, so please
advise Reservations prior to the day of travel if you have infants(0-3years) in your group.
Boarding will close 5 minutes prior to the vessel departure time.

Dietary Requirements
Please advise if you have any dietary requirements. Whilst we endeavour to accommodate all requests,
there is still a risk of cross contamination as all food is prepared in the same kitchen. If in doubt, please
contact our Reservations Team directly.

Dive Medical Form

Please note age and medical restrictions apply to diving activities. A medical questionnaire must be completed
before diving, you can download a copy here.

If you do intend on experiencing a dive while on the Great Barrier Reef please ensure you have read and
understood the medical questionnaire before travelling with us. If you answer yes to any of the medical questions
on this form please download it and email the form to info@reefsafari.com for our dive team to review and
provide feedback. You must allow at least three days for this to be processed.

Please contact us on +61 7 4846 7000 or info@cruisewhitsundays.com should you have any enquiries.

Kind Regards,

The Reservations Team at Cruise Whitsundays

Reservation Systems from CustomLinc

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9/16/23, 10:47 PM Gmail - Confirmation for RONG LIU - Party Ref 2627797

Terms and Conditions:

By confirming a booking of a cruise, you and all Passengers travelling under the booking
are bound by this agreement, which is comprised of: (1) these standard terms and
conditions, and (2) the Booking Confirmation.

BOOKING

(a) Confirmed Booking. Your booking is confirmed when:

1. you have made the booking, complete with all information we require, and have
confirmed it with our Airlie Beach Office the day before departure (Ph: +61 7 4846 7000);
2. you have paid us the Fare, according to the terms of this agreement; and
3. we have sent you a Booking Confirmation.
(b) Fare. The Fare for your cruise is the amount stated in your Booking Confirmation,
noting that:
1. We reserve the right to alter prices, alter itineraries, apply a fuel surcharge, cancel
departures, arrange alternative transport and vary itineraries and services if necessary.
2. All prices are stated in Australian dollars and include GST.
3. Prices are valid for travel from 1st January 2023 to 31st December 2023.

(c) Child Fares

1. Child Fares are for children aged between 4 and 14.
2. Infants under 4 travel free of charge but we must be advised at time of booking.
3. With the exception of Great Barrier Reef Adventures, infant meals are not included on
Day Cruises.
4. Child Fares may vary in price and ages when operated by a 3rd party provider.

(d) Inclusions. Your Booking Confirmation sets out the details of all goods/services that are
included in your cruise.

PAYMENT

(a) Time of Payment

1. For Reefsuites & Reefsleep: We must receive full payment at the time of booking.
2. For cruises, day-tour, transfers and experiences: Full payment must be received at the
time of booking.
(b) Credit Card Payments. We accept Mastercard or Visa credit cards. A non-refundable
transaction fee of 1.42% applies to payments made by Mastercard or Visa credit cards

BEFORE YOU TRAVEL

(a) Weather. Check the weather – for passenger safety reasons, all cruises will only
proceed in suitable sea and weather conditions.

(b) Luggage. Passengers must comply with the relevant luggage requirements set out on
the Website.

(c) Travel Insurance. We strongly recommend passengers take out travel insurance at the
time of booking to cover any unforeseen circumstances.

(d) Fit to Travel. You must ensure that you are medically and physically fit for travel.
Before you confirm your booking, you must advise us of any medical or physical
condition(s) that may require medical attention, medication or special treatment during
your cruise/stay. We may also ask you to complete a health questionnaire. If a guest has
a condition that we decide may significantly affect the enjoyment, health or safety of
themselves or any other person on board, we can refuse or cancel a booking.

(e) For diving. A third-party provider operates the diving activity. They may require
divers to complete a medical questionnaire and satisfy age and medical requirements. We
understand divers cannot fly for 24 hours after diving and the company accepts no liability
for medical conditions experienced as a result of flying after diving. We recommend you
check requirements with Reef Safari Pty Ltd, the third-party operator.
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(f) For Reef Sleep/Suites - Please return the medical disclosure form to Cruise Whitsundays
24 hours prior to departure.

ON THE DAY OF TRAVEL

(a) Check In. You must check in with our representative at the location stated on your
Booking Confirmation no more than 1 hour and no later than 15 minutes prior to scheduled
departure.

(b) Dangerous Goods. Your luggage must not contain any items which in our opinion are
dangerous, illegal, liable to harm or annoy other guests, or otherwise unsuitable. Animals
(except guide dogs) are not permitted on board. We reserve the right to deny boarding or
eject any Passenger that fails to comply with this clause.

ON BOARD

(a) No Smoking Policy - All our vessels adhere to smoke free rules in accordance with
relevant state government regulations. Unless designated areas have been created and
assigned Passengers are not permitted to smoke (including e-cigarettes) on board.

(b) Children.
1. Children under 18 must be accompanied by an adult carer (this excludes residential
travel)
2. Minimum age for Reef Sleep/Suites is 6 years and all children must be accompanied by
an adult carer. Infant travel is not available on the Camira Sailing Adventure or Ultimate
Whitehaven Beach tour.

(c) Safety.
1. Passengers must always follow and carry out all lawful directions of the Master and/or
crewmembers of the vessel.
2. Passengers must take all reasonable precautions for their own safely and the safety of
any person in their care (particularly children). This includes using hand and guard rails at
all times as provided around the vessel, appropriately restraining children and ensuring
that children are accompanied by a responsible adult at all times and paying attention to
the safety briefing given by crewmembers at the commencement of carriage.
3. Passengers are advised and required to take particular care in conditions of inclement,
rough or heavy weather or as advised by the crew.
4. Neither we, the vessel nor any crewmember shall be held responsible for any loss or
damage (including personal injury) suffered by any person, as a result of breach of that
person’s safety obligations, or their failure to utilise all safety devices and precautions as
provided and/or advised on board the vessel, or caused by any passenger acting in an
unreasonable, unnecessary or unsafe manner.

GUEST AMENDMENTS, PAYMENTS AND CANCELLATIONS

The tables below set out the consequences that the parties agree will apply in the event of
a Guest Cancellation. A reduction in guests or name change will be treated as a guest
cancellation. Subject to availability, you may amend your booking (the date of travel, the
components of your package or the number of Guests) as follows:

REEFSUITES AND REEFSLEEP

Guest Amendments

Reefsleep - Changes permitted up to 72 hours prior to departure.

Reefsuites - Changes permitted up to 45 days prior to departure.

Guest Cancellation
Reefsleep - 100% cancellation fees apply within 14 days of departure
Reefsuites - 100% cancellation fees apply within 30 days of departure

DAY CRUISES

Guest Amendments
1. Free of charge more than 48 hours prior to departure
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9/16/23, 10:47 PM Gmail - Confirmation for RONG LIU - Party Ref 2627797
2. Within 48 hours prior to departure, fare difference and third party amendment fees will
be incurred

Guest Cancellation
1. Fully refundable up to 48 hours prior to departure
2. 100% cancellation fees apply within 48 hours of departure

FLEXI FARE

1. Flexi Fare is only available on selected day tours;

2. Bookings that have Flexi Fare applied can only be amended outside of 12 hours of
departure;
3. Bookings that have Flexi Fare applied can only be date changed to a new travel date
within 7 days of original departure date;
4. Bookings that have Flexi Fare applied are only allowed one date change;
5. Bookings that have Flexi Fare applied will still be subject to Cancellation Terms and
Conditions of the original booking date

CANCELLATION

(a) Your cruise or accommodation could be cancelled under one of the following three
circumstances:
1. A cancellation arising from your actions, through no fault of ours – see ‘Guest
Cancellations’.
2. A cancellation by us arising from external consequences that make our performance of
the agreement impossible (for example a Force Majeure event, or the actions of a third
party e.g. new government regulation) – see ‘Force Majeure Cancellations’.
3. Any other cancellation by us – see ‘Our Cancellations’.

(b) Force Majeure Cancellations. For all cruise and accommodation types, in the event of a
Force Majeure Cancellation, we will provide you with a Credit note of an amount equal to
the monies paid to us under the booking. The credit note can be applied to the cost of a
future cruise with us. Time limits and other criteria and conditions may apply.
(c) Our Cancellations. For all cruise types, in the event of Our Cancellation, we will provide
you with the option to receive one of the following:
1. (where available) travel on an alternative service of similar value;
2. an alternate service of the same value at a later date;
3. a full refund of monies paid to us under the booking; or
4. a credit note of an amount equal to the monies paid to us under the booking.

(d) Refund Payment. Any credit note or refund payable by us under this agreement will be
calculated to take into account the monies actually paid under the booking.
Any refund will be payable to the person who paid for the booking or to the first person
named on the booking. If a booking was made through a Travel Agent, any refund will be
returned to that Travel Agent for their payment to the guest.

OUR OPERATIONS

(a) Connections. We cannot guarantee our schedule. To the extent permitted by law, we
are not liable for any costs deriving from the failure of a Passenger to connect with other
services. As a result, Passengers should allow ample time for connections.

(b) Warranties, Exclusions and Limitation of Liability.

1. To the extent permissible by law (and without limiting the operation of any statutory
guarantee under the ACL), we will not be liable for any death or personal injury, loss of or
damage to luggage or goods, consequential losses, loss of profit or any similar claims
arising from any use of the services or arising out of our negligence, including delay, or
any inaccuracy with respect to information relating to transport, services or pricing.
2. We are not liable in negligence for harm suffered by anyone as a result of the
materialisation of an obvious risk of any dangerous recreational activities. You and any
passengers travelling under this booking are made aware of the obvious risks of
boarding a cruise and participating in any related activities.
3. To the extent that part of the services are supplied to the guest by a third party, any
warranty offered by us in relation to those services will be limited to our right of redress
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9/16/23, 10:47 PM Gmail - Confirmation for RONG LIU - Party Ref 2627797
against the third party arising out of any alleged fault or defect in the services.
4. Nothing in this agreement restricts, limits or modifies your rights or remedies as a
consumer against us for failure of a statutory guarantee under the ACL.

MISCELLANEOUS

(a) Waiver and Amendment. A provision of this agreement may not be amended or waived
except in writing signed by our authorised representative.

(b) Enforceability. If a term of this agreement is unenforceable it shall be read down to be

enforceable or, if it cannot be read down, the condition shall be severed from this
agreement without affecting the enforceability of the remaining conditions.

(c) Disclaimer. Images in any of our brochures or advertising materials are indicative only
and may not reflect the exact experience or destination.

(d) Third Parties. The service that you book through us may involve several parts, some of
which are provided by us, some of which are provided by third party operators. We may
act as a sales agent for such third party operators (such as the operators of transfers,
diving and helicopter flights) but we have no liability to you for their services. You agree
that we may pass on to you any costs, conditions or fees that they apply to us under our
agreement with them.

(e) Group Bookings and Charters. These Terms and Conditions do not apply to group and
charter travel. Separate booking conditions, pricing and payment terms will be provided
for group/charter travel.

(f) Travel subject to our Conditions of Carriage. View our Terms and Conditions of Carriage.
(g) Privacy Policy

(h) Animal Transportation Policy

(i) Whitsunday Regional Council Noise Restriction Notice

DEFINITIONS

(a) ACL means the Australian Consumer Law as that term is defined in the Competition
and Consumer Act 2010 (Cth).

(b) Booking Confirmation means the notification from us to you containing the details of
your booking.

(c) Dollars or $ means Australian Dollars.

(d) Force Majeure event means an event or circumstance which is beyond our control and
without our fault or negligence and which was not reasonably preventable, including:
1. riot, war, invasion or acts of terrorism;
2. requisition or compulsory acquisition by any governmental or competent authority, a
material change in legislation or directions by a government authority;
3. medical outbreak, or contamination of any kind;
4. earthquakes, flood, fire or other physical natural disasters; and
5. strikes or industrial disputes which affect an essential part of the service.

(e) Passenger means anyone travelling with us under your booking.

(f) We/us means Cruise Whitsundays Pty Ltd, ABN 70 105 420 737.

(g) You means the person or entity that made the booking and is named in the Booking
Confirmation.

Cruise Whitsundays <info@cruisewhitsundays.com> 16 September 2023 at 15:59

To: RONG LIU <ronliu2k@gmail.com>

https://mail.google.com/mail/u/0/?ik=b7770d4554&view=pt&search=all&permthid=thread-f:1777172631150109990&simpl=msg-f:1777172631150109990&si… 6/7
9/16/23, 10:47 PM Gmail - Confirmation for RONG LIU - Party Ref 2627797

Booking Advice
Tax Invoice 4621925
ABN 70 105 420 737

Thank you for booking with Cruise Whitsundays. Please check all travel dates, check in times, tour and
passenger details carefully. Should you have any queries, please contact our friendly reservations team
on 07 4846 7000 or info@cruisewhitsundays.com

Reservation Details:
Reference Number: 2627797
Date of Reservation: 16 Sep 2023
Name of Clients: RONG LIU
Contact Details: ronliu2k@gmail.com

Booking Details: Gross (AUD)

Thu 28 Sep 2023 Great Barrier Reef Adventures (departing Daydream Island) $445.00
Booking Ref: 4621925 (GBRADDI)
Agent Ref: AF 1 Adult (1 x $299.00)
1 Child (4-14 years) (1 x $146.00)

Pickup: Daydream Island @ 07:30 AM

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