Professional Documents
Culture Documents
General
All costs, itinerary details, package inclusions, ferry schedules and accommodation information are correct at the time of publishing; however these
can be subject to alteration, sometimes without notice. All services and reservations provided are subject to the conditions of the principal providers
and no responsibility is accepted by SeaLink Travel Group for misrepresentation, unforeseen omissions or additional costs incurred, including those
arising from adverse weather conditions or any situations beyond the control of SeaLink Travel Group. Refunds may not be available for unused
services. Ferry, Coach, Touring and Activity options will not operate on Christmas Day. Tours will be affected when part of the itinerary includes
Christmas Day (25th December). Travel insurance is highly recommended.
Pricing
All fares and prices are in Australian Dollars and valid from 01 April to 31 March. All fares and prices are subject to availability, surcharges, blackout
periods, minimum night stays and seasonal variations. Always check your travel documentation for final prices.
Child Policy
Child prices generally apply to children aged 3 to 14 years, inclusive. In some cases this may vary so please enquire at the time of booking.
Accommodation for children under 3 is generally free of charge but some properties may impose a small charge and/or a fee for providing a cot.
Children under 3 years of age travel free of charge on SeaLink Travel Group services provided they do not occupy a seat. Children under 3 years
are not recommended on Murray Princess Cruises.
Room Configurations
Twin share prices are based on a 'double' - two people sharing a double bed (queen or king beds at some properties) or 'twin', consisting of two
single beds. Please request either a 'double' or 'twin' at the time of reservation. 'Extra adult' prices are based on sharing with two other adults in the
same room. Should the extra adult wish to have their own room they will be charged at 'single' rates. Single' prices are based on a person having their
own room. 'Extra Child' prices are based on sharing the same room with two or more adults. Triple share prices are based on three people sharing
one room with existing bedding (eg double/queen or king bed and a single bed). As most cabins on the Murray Princess have twin beds, a surcharge
applies to cabins with a double bed.
Star Ratings
Properties bearing the star symbols eg. **** (the 'STARS') are independently assessed by AAA Tourism, the national body of the Australian motoring
organisations. The STARS are trademarks of AAA Tourism Pty Ltd. For more information about using STAR ratings, please go to:
www.starratings.com.au. SeaLink Travel Group cannot be held responsible for any tourism operator that displays or publishes incorrect star ratings.
Hire Cars
If you are hiring a car on the mainland and plan to take this to Kangaroo Island, ensure you check out the insurance conditions with the hire car
company. Alternatively, hire cars are available to be picked up once you arrive on Kangaroo Island. Hire cars hired from Kangaroo Island are subject
to special terms & conditions, which will be confirmed at time of booking.
Visa - 1%
Mastercard - 1%
American Express - 1%
Diners - 3%
SURCHARGE FREE payment options include Masterpass, PayPal, POLi Pay, Direct Deposit, EFTPOS (Savings or Cheque), Cash and Union Pay.
Travel Insurance
Holiday plans can be disrupted and cancellation fees can be costly. Travel insurance is inexpensive and highly recommended. Please note that
Travel Insurance may not cover disruptions caused by mechanical breakdowns or adverse weather conditions so please check your insurance
policy. SeaLink offers a range of Travel Insurance options through QBE – please contact our Sales Centre for details.
Cancellation Fees
South Australia and Kangaroo Island ferry, tours, accommodation and packages (excluding Adelaide Sightseeing and Murray Princess cruises).
Cancellation of a booking or part thereof will incur the following fees:
For independent packages including the Kangaroo Island Wilderness Trail, a $200 per person cancellation fee will be added to the above fees for
cancellations less than 30 days prior to departure. For touring packages including the Kangaroo Island Wilderness Trail, a $200 per person
cancellation fee will be added to the above fees for any cancellations. These fees are collected on behalf of the Department of Environment, Water
and Natural Resources.
Adelaide Sightseeing day tours (excluding Kangaroo Island ferry, tours, accommodation, packages and Murray Princess cruises) Cancellation of a
booking or part thereof will incur the following fees:
Murray Princess Cruises including any South Australia packages featuring Murray Princess (operated by Captain Cook Cruises) Cancellation of a
booking or part thereof will incur the following fees:
For cancellations made 15 days or more before departure, the full value (less an administration fee of $50 per person), may be applied to another
cruise if completed within 12 months of the original booking. If the re-booked cruise is of a greater value, the difference must be paid upon re-booking.
Special payment and cancellation conditions apply for groups of 15 or more and Special Event Cruises, which are available on application
Cancellation fees up to 50% of the cruise fare less an administration fee of $50 per person, may be applied to another cruise if completed within 12
months of the original booking. Special payment and cancellation conditions apply for groups of 15 or more and Special Event Cruises, which are
available on application. No refunds will be made for services not availed once travel has commenced. All refund claims must be made in writing.
Please note operators (other than SeaLink Travel Group) reserve the right to charge cancellation fees in addition to the above.
Amendment Fees
Due to the complexity, staff time and communication costs of the booking process, a charge of between AU$22 and AU$45 (incl GST) may apply to
each modification made after the original booking. Please note that ferry and transport components of your booking can be edited online for one way
and return only ferry bookings at no cost. Any other bookings cannot be modified online and must be made through our Sales Centre by calling 13 13
01 (within Australia) or +61 8 8202 8633 (from outside Australia) or by emailing bookings@sealink.com.au.
Privacy Statement
SeaLink Travel Group values your privacy. For full details please read our privacy statement available at www.sealink.com.au