Professional Documents
Culture Documents
- Knowledge Management (KM): This involves the processes, strategies, and technologies
used by an organization to capture, organize, and apply its collective knowledge to achieve its
objectives.
- Decision Support System (DSS): A DSS is a computer-based information system that
supports business or organizational decision-making activities. It helps users analyze and
interpret data and provides support for making informed decisions.
- Conceptual Model:
A conceptual model illustrating the relationship between Knowledge Management and
Decision Support Systems would highlight how knowledge is managed within an
organization and how it contributes to decision-making processes through the use of
DSS.
This conceptual model would highlight the interdependence and synergy between
effective knowledge management and the successful implementation of decision
support systems within an organizational context.
Methodology:
Certainly, let's break down the methodology into steps for elaborating a conceptual model
illustrating the relationship between Knowledge Management (KM) and Decision Support
Systems (DSS):
Methodology: Elaborating a Conceptual Model for the KM-DSS Relationship
1. Define Objectives:
Clearly articulate the objectives of the conceptual model. Understand the specific aspects of
the relationship between KM and DSS that you aim to represent.
2. Review Relevant Literature:
Conduct a literature review to understand established theories, frameworks, and models
related to Knowledge Management and Decision Support Systems. This helps in grounding
your conceptual model in existing knowledge.
3. Identify Key Components:
For the KM conceptual model, identify key components such as knowledge creation, storage,
retrieval, and distribution. For the DSS conceptual model, focus on elements like data input,
analytical tools, modeling techniques, and output interfaces.
4. Develop KM Conceptual Model:
Use scientific language to describe each component of the Knowledge Management model.
Consider the life cycle of knowledge, organizational processes, and technologies involved in
managing knowledge assets. Incorporate relevant KM theories and practices.
5. Develop DSS Conceptual Model:
Apply a similar approach to articulate the components of the Decision Support Systems
model. Detail how data is transformed into actionable insights, the role of analytical tools, and
the overall architecture of the DSS. Reference established DSS frameworks.
6. Integration of Models:
Identify the points of intersection between the KM and DSS models. Illustrate how
knowledge flows from KM processes to DSS inputs. Highlight the feedback loops and
mechanisms that facilitate continuous improvement in both knowledge management and
decision support.
7. Scientific Terminology:
Use established terms and concepts from the literature to communicate the ideas effectively.
Be clear and concise in describing each component and its relationship within the models.
8. Visualization:
Utilize visual aids such as diagrams, flowcharts, or graphs to represent the conceptual model.
Visuals enhance the clarity and understanding of the complex relationships between KM and
DSS components.
By following these steps, I can systematically develop a scientifically grounded
conceptual model that effectively illustrates the intricate relationship between Knowledge
Management and Decision Support Systems.
Review Relevant Literature of Knowledge Management ‘KMS’ :
the 1st Review :
Figure 7 Generalized block diagram of decision support systems and related disciplines.
Observations And Syntheses based on this Review :
Figure 6 shows that DSS research consists of three groups of research areas:
─ development of specialized DSS ("A" in Figure 1). In the period 1970-2000 about 500
DSSs have been developed and published for various applications (indicated by "B");
─ development of the DSS theory ("F" - "I"), as well as the theory of design, implementation
and evaluation of "C", "D" and "E", the study of related disciplines "J". The first group of
research areas, labeled "F" - "I", is based on the strongly influenced DSS architecture [4],
while the second group of research areas, labeled "C" - "E" is influenced by development [5];
─ development of DSS for various fields of application, designated "A" and "B".
The trend towards the prevalence of Internet-based decision support systems has been clearly
visible since the late 1990s. Modern systems of web recommendations are characterized by
the following main trends: the use of complex methods of multicriteria decision-making;
application of technologies of virtual and augmented reality; expansion of the cognitive
functions implemented in decision support systems; increasing the list of opportunities for
decision-makers .
DSS are widely used in various fields of application such as telecommunications, banking,
trade, large construction, development and operation of complex technical systems, etc.
The task of developing intelligent systems as applied to technological production processes is
urgent .
Figure 8 The Gory and Morton grid (Gorry & Michael, 1971)
Knowledge based
Operational
External data systems
data storage
Data
Functional
applications Specialized DSS Related disciplines
Figure 15 The Relationship Between Knowledge Management (KMS) and Decision Support Systems (DSS)
Synthesis :
Knowledge Management and Decision Support Systems:
Knowledge Management involves the processes of acquiring, organizing, storing, and
disseminating knowledge within an organization.
Decision Support Systems are tools or frameworks that aid decision-makers by providing
relevant information and analytical capabilities.
Resource-Based View (RBV):
RBV is a strategic management framework that emphasizes the role of internal resources in
achieving sustainable competitive advantages.
It suggests that unique and valuable resources within an organization contribute to its
competitive edge.
Knowledge-Based View (KBV):
KBV, a subset of RBV, highlights the significance of knowledge as a critical organizational
resource.
In the context of KM and DSS, KBV underscores the importance of managing and leveraging
knowledge assets to enhance decision-making processes.
Competence-Based View (CBV):
CBV extends RBV by emphasizing the importance of organizational competencies and
capabilities.In the context of KM and DSS, CBV underscores the development and
deployment of competencies related to information processing, analysis, and decision-
making.
Dynamic Capability-Based View (DCBV):
DCBV focuses on an organization's ability to adapt and innovate in response to dynamic
environments.In the context of KM and DSS, DCBV highlights the importance of
continuously
updating knowledge, refining decision-making processes, and adapting DSS to changing
business conditions.
Conclusion:
The integration of Knowledge Management with Decision Support Systems aligns with the
principles of RBV, particularly KBV, CBV, and DCBV.
Effective knowledge management enhances the organizational knowledge base, transforming
it into a valuable resource that contributes to competitive advantage.
Decision Support Systems, equipped with advanced analytics and access to this knowledge
base, empower decision-makers with timely and relevant information.
The Competence-Based View emphasizes the development of organizational capabilities in
utilizing knowledge, while the Dynamic Capability-Based View
underscores the need for adaptability in the face of changing information landscapes.
Together, these views provide a holistic framework for understanding how the synergy
between KM and DSS can create and sustain a competitive edge by leveraging internal
knowledge resources and fostering dynamic capabilities for informed decision-making.
This synthesis underscores the strategic importance of aligning Knowledge Management and
Decision Support Systems with the principles of the Resource-Based View to enhance
organizational effectiveness and competitiveness.