Table of Contents

1.0 Acknowledgement..............................................................................................................2
2.0 Introduction........................................................................................................................3
2.1 Brief History and Background..........................................................................................3
2.2 Vision and Mission...........................................................................................................4
2.3 Objectives of The Organization........................................................................................5
2.4 Products and Services.......................................................................................................6
2.5 Board of Director..............................................................................................................8
2.6 Structure of Organization.................................................................................................9
2.7 Management Team.........................................................................................................10
3.0 Information on the department......................................................................................11
3.1 Structure of The Department..........................................................................................11
3.2 Objectives of the department..........................................................................................12
3.3 Roles and Function of The Department in The Organization........................................13
4.0 Analysis.............................................................................................................................14
4.1 Main Problems Faced by The Organization...................................................................14
4.2 How the Organization Overcome the Challenge............................................................15
4.3 SWOT Analysis..............................................................................................................16
Strength.............................................................................................................................16
Weaknesses.......................................................................................................................18
Opportunity.......................................................................................................................19
Threat................................................................................................................................20
4.4 TOWS Matrix.................................................................................................................21
4.5 Suitable Strategy for The Company Based on TOWS...................................................22
5.0 Experienced Gained.........................................................................................................23
5.1 New Experience in Practicum........................................................................................23
5.2 Knowledge Gained During Practicum............................................................................24
5.3 Issues and Problem Faced During Practicum.................................................................25
5.4 Suggestion for Improvement..........................................................................................26
6.0 Conclusion.........................................................................................................................27

1
1.0 Acknowledgement

I would like to express my gratitude to Boardroom Share Registrar for providing me the
opportunity to undertake my internship with them. The experience I gained during my four-
month tenure has been invaluable in shaping my professional development.
I would like to extend my heartfelt appreciation to my supervisor, Mr Isaarudin, for
his guidance and support throughout my internship period. His mentorship has been
instrumental in helping me understand the intricacies of the share registration process, and his
feedback has been crucial in helping me improve my skills. I would also like to thank my
mentors, Mrs Munirah, Mr Aqmal, and Mrs Hazwani, for their invaluable contributions to my
learning journey.
Their willingness to share their knowledge and experiences has been immensely
helpful in broadening my understanding of the field. Finally, I would like to thank all the staff
at Boardroom Share Registrar for making my internship a truly memorable experience. Their
warm and welcoming nature made me feel at home from day one, and I am grateful for the
friendships I have made during my time here.
Thank you once again for this opportunity.

Sincerely,

Muhammad Hanif Bin Abdul Halim

Final Year Student,
Bachelor of Business Administration

2
2.0 Introduction

2.1 Brief History and Background

Boardroom Share Registrars Malaysia is a professional share registry service provider based
in Malaysia. The company provides a range of services related to share registration, including
managing shareholder records, processing share transfers, providing shareholding reports,
and managing dividend payments. Boardroom Share Registrars Malaysia is a subsidiary of
Boardroom Limited, a Singapore-based corporate services provider with a network of offices
across Asia-Pacific. Boardroom Share Registrars Malaysia was established in 2015 and is
headquartered in Kuala Lumpur.

The company's services are primarily aimed at public listed companies, but it also
serves private companies, as well as mutual funds and other investment vehicles. Boardroom
Share Registrars Malaysia is committed to providing high-quality services to its clients, and it
strives to maintain the highest standards of professionalism, integrity, and transparency in all
its operations. In addition to its share registry services, Boardroom Share Registrars Malaysia
also provides other corporate services such as company secretarial, accounting, payroll, and
tax services to its clients. The company's mission is to help its clients achieve their business
objectives by providing reliable and efficient corporate services that meet their needs.

3
 2.2 Vision and Mission

Vision:
To be the leading provider of share registry services in Malaysia, delivering excellence in
customer service, technology, and innovation.

Mission:
To provide reliable and efficient share registry services that meet the needs of our clients,
maintaining the highest standards of professionalism, integrity and transparency in all our
operations.

Boardroom Share Registrars Malaysia aims to achieve its vision by providing high-
quality services that exceed its clients' expectations. The company strives to be innovative in
its approach, leveraging technology to provide efficient and effective solutions for its clients.
Boardroom Share Registrars Malaysia is committed to maintaining the highest standards of
professionalism, integrity, and transparency in all its operations, and to building strong, long-
term relationships with its clients based on trust and mutual respect.

4
2.3 Objectives of The Organization

 To provide efficient and accurate share registry services to clients, including

managing shareholder records, processing share transfers, providing shareholding
reports, and managing dividend payments.

 To maintain the highest standards of professionalism, integrity, and transparency in

all our operations, and to comply with all relevant regulations and industry best
practices.

 To leverage technology and innovation to provide efficient and effective solutions for
our clients, and to continuously improve our processes and systems to enhance the
quality and value of our services.

 To build strong, long-term relationships with our clients based on trust and mutual
respect, and to work closely with them to understand their needs and provide
customized solutions that meet their specific requirements.

 To attract, develop, and retain highly skilled and motivated employees who are
committed to delivering excellence in customer service, and to provide them with
opportunities for professional development and career advancement.

 To contribute positively to the communities in which we operate, and to act as a

responsible corporate citizen by promoting environmental sustainability, social
responsibility, and ethical business practices.

5
 2.4 Products and Services

Boardroom Share Registrars Malaysia is a professional share registry service provider that
offers a range of services related to share registration to its clients. The company's core
services include managing shareholder records, processing share transfers, providing
shareholding reports, and managing dividend payments. Boardroom Share Registrars
Malaysia's share registry services are comprehensive and efficient, using advanced
technology to provide accurate and timely services to its clients.

The company is committed to maintaining the highest standards of professionalism,

integrity, and transparency in all its operations, and complies with all relevant regulations and
industry best practices. Boardroom Share Registrars Malaysia's team of experienced
professionals is dedicated to delivering high-quality services that exceed client expectations.
The company's services are primarily aimed at public listed companies, but it also serves
private companies, mutual funds, and other investment vehicles. In addition to its core share
registry services, Boardroom Share Registrars Malaysia also offers other corporate services
such as corporate secretarial services, accounting and payroll services, tax services, and other
corporate services such as board support, share plan administration, and virtual office
services. The company's corporate secretarial services include company incorporation,
statutory compliance, and corporate governance support, while its accounting and payroll
services include bookkeeping, payroll processing, and financial reporting. Boardroom Share
Registrars Malaysia's tax services include tax compliance, tax planning, and tax advisory
services, and are designed to help clients manage their tax obligations effectively.

Boardroom Share Registrars Malaysia's other corporate services are designed to help
clients manage their business operations efficiently and effectively, and to support their
growth and success. The company's services are delivered by a team of experienced
professionals who are committed to providing personalized services tailored to the specific
requirements of each client. Overall, Boardroom Share Registrars Malaysia is committed to
providing high-quality services to its clients, leveraging technology and innovation to provide
efficient and effective solutions that meet the unique needs of each client.

6
 The company's services are designed to help clients achieve their business objectives,
and to build strong, long-term relationships based on trust and mutual respect. Boardroom
Share Registrars Malaysia is a professional share registry service provider that offers a range
of services related to share registration to its clients. The company's core services include
managing shareholder records, processing share transfers, providing shareholding reports,
and managing dividend payments. Boardroom Share Registrars Malaysia's share registry
services are comprehensive and efficient, using advanced technology to provide accurate and
timely services to its clients. The company is committed to maintaining the highest standards
of professionalism, integrity, and transparency in all its operations, and complies with all
relevant regulations and industry best practices. Boardroom Share Registrars Malaysia's team
of experienced professionals is dedicated to delivering high-quality services that exceed
client expectations. The company's services are primarily aimed at public listed companies,
but it also serves private companies, mutual funds, and other investment vehicles.

In addition to its core share registry services, Boardroom Share Registrars Malaysia
also offers other corporate services such as corporate secretarial services, accounting and
payroll services, tax services, and other corporate services such as board support, share plan
administration, and virtual office services. The company's corporate secretarial services
include company incorporation, statutory compliance, and corporate governance support,
while its accounting and payroll services include bookkeeping, payroll processing, and
financial reporting. Boardroom Share Registrars Malaysia's tax services include tax
compliance, tax planning, and tax advisory services, and are designed to help clients manage
their tax obligations effectively. Boardroom Share Registrars Malaysia's other corporate
services are designed to help clients manage their business operations efficiently and
effectively, and to support their growth and success. The company's services are delivered by
a team of experienced professionals who are committed to providing personalized services
tailored to the specific requirements of each client.

Overall, Boardroom Share Registrars Malaysia is committed to providing high-quality

services to its clients, leveraging technology and innovation to provide efficient and effective
solutions that meet the unique needs of each client. The company's services are designed to
help clients achieve their business objectives, and to build strong, long-term relationships
based on trust and mutual respect.

7
 2.5 Board of Director

Figure 1 Shows the Baard of Director for Boardroom Corporate Services

The Board of Directors for Boardroom Corporate Services consists of several

members from across the Southeast Asia. Each of them brings a unique set of skill and
experience in the corporate world. They are responsible for making major decisions that
affect the direction of the company like strategic planning, financial management, and
corporate governance. The board of directors typically meets regularly to review and discuss
the company performance and making constant improvements. They also provide support and
guidance to the management team as well as ensuring that the company is operating smoothly
with applicable laws and regulations.

The board of directors at Boardroom Corporate Services play an important role in the
success of the company by providing strategic guidance and oversight to the company’s
management team and also ensure that the company operates its best while meeting the
requirements given by its shareholders.

8
2.6 Structure of Organization

Figure 2 Shows the Structure of Organization for Boardroom Share Registrar

Figure 3 Shows the Organization Chart for Boardroom Subsidiaries, Malaysian Issuing House.

9
2.7 Management Team

10
3.0 Information on the department

3.1 Structure of The Department

Our department mainly called as Boardroom Share Registrar. Our department main task is to
provide a personalized share registry services to all private limited company who had been
listed on Bursa Malaysia. We also provide IPO listing services to every private limited
company who want to be listed in Bursa. We are committed to give the best and excellence
services as possible to our client which make us one of the top share registry companies in
Malaysia.

Boardroom Share Registrars only have one department in the office. Our department
have around 60 employees including all my colleague and janitor. Our department divided
into four team which is Management Team, IT team, Client Management team, Quality
Assurance team and Helpdesk team. We need to work closely because our work is correlated
to each other.

11
 3.2 Objectives of the department

Our primary duty is to oversee our company's share registration and related
operations. By confirming their identities, recording their contact details, and monitoring
their shareholdings, our goals are to make sure that we keep accurate and current data of
shareholders. Additionally, we want to conduct share transactions including purchasing
rapidly and accurately or selling shares, transferring ownership, and issuing new shares.

As the main point of contact for shareholders, our department takes great satisfaction
in offering them excellent service and support. We try to respond to their inquiries quickly
and to give them accurate information regarding their share ownership, dividend payments,
and other relevant topics. By doing so, we aim to maintain positive relationships with our
shareholders and build trust and confidence in our company.

As a team, we are also dedicated to making sure that our share registration and
associated procedures abide by all relevant rules and laws. This is essential for protecting the
interests of our shareholders and preserving the validity of the share registration. We take this
obligation seriously and make a concerted effort to stay current on any amendments or
adjustments to the rules and legislation that govern our operations.

Our department's overall goals are to operate the share register and related operations
in a way that encourages accuracy, compliance, and transparency while offering outstanding
service and assistance to our shareholders. We are aware that the success of our business is
directly related to the quality of our work, and we are committed to delivering the highest
quality of work to achieve our objectives.

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 3.3 Roles and Function of The Department in The Organization

Our key duty is to keep complete records of our shareholders. This entails confirming
their identity and maintaining a record of their contact details and stock holdings. By doing
this, we make sure that all records are current and correct, which is essential to ensuring that
we can effectively communicate with our shareholders and make decisions concerning our
share capital that are well-informed. We go to considerable lengths to guarantee the privacy,
security, and compliance with all data protection rules of all shareholder information.

Our department's ability to handle share transactions quickly and accurately is another
crucial duty. This entails exchanging shares for cash, transferring ownership, or creating new
shares. We recognize the importance of these transactions in preserving the accuracy of the
share registry and safeguarding the interests of our shareholders. So that all transactions are
handled accurately and promptly, we collaborate closely with other departments and
regulatory organizations. Regardless of the size of their investment, we are dedicated to
offering every one of our shareholders a high level of service. Additionally, our division acts
as the main point of contact for shareholders. We recognize that sustaining positive
connections with our shareholders and fostering a sense of trust and confidence in our
company depend on delivering exceptional customer service. Regarding share ownership,
dividends, and other relevant topics, we help, respond to inquiries, and make every effort to
assist them properly.

Another vital duty of our department is to guarantee compliance with regulations. We

are aware that the regulatory landscape is ever evolving, making it crucial for us to stay
current on any modifications or additions. This supports our efforts to uphold the accuracy of
the share registry and safeguard our shareholders' interests. Our systems and procedures are
entirely compliant with all applicable laws and regulations thanks to the tight collaboration
between our legal and compliance departments. We are dedicated to upholding the highest
standards of compliance and moral conduct because we take this obligation seriously.

Overall, our department is essential to the organization's management of the share

registry and associated tasks. We contribute to transparency, accuracy, and compliance while
also providing outstanding service and support to shareholders by maintaining accurate
records, processing share transactions, supporting shareholders, ensuring compliance with

13
regulations, collaborating with other departments, and providing reports and analysis. To
guarantee that we meet the needs of our shareholders and the organization, we take pride in
what we do and are dedicated to constantly improving our processes and procedures.

4.0 Analysis

4.1 Main Problems Faced by The Organization.

14
4.2 How the Organization Overcome the Challenge.

15
4.3 SWOT Analysis
Strength
 Number one share registry in
the industries.
 Have long relationship with
clients especially government
linked company.
Threat
 May be impacted by the
economic risk that occurred.
 Competition from other share
registry companies.
Figure 4 Show the SWOT analysis for Boardroom Share Registrars
16
Weaknesses
 Cannot fully digitalize since
most of the stakeholders is old
generation.
 Work can be unproductive
since our company still
accepting form and letter from
clients instead of making it
fully digital.
Opportunity
 We are the top two share
issuing company in Malaysia.
 Offer variety types of share
registry services including IPO
listing to dividend payment
and other services.
Strength

In addition to becoming the leader in the share registrar sector, Boardroom Share Registrars
has developed enduring bonds with its customers. This is remarkable because the majority of
the company's clients are government linked company, who demand a high level of
dependability and confidence from the service providers they use.

The ability of Boardroom Share Registrars to maintain relationships with our clients is
a proof that our company never failed to fulfill our clients’ requirements and guaranty our
services has meet their satisfaction. It also reflects the company's commitment to providing
personalized and attentive service to each of its clients, regardless of their size or scale. These
long-standing relationships with clients have also helped Boardroom Share Registrars to stay
ahead of its competitors, as the company has been able to leverage its expertise and
knowledge of its clients' needs to develop tailored solutions that meet their specific
requirements.

In conclusion, Boardroom Share Registrars' long-standing relationships with its

clients, particularly those in the government-linked sector, reflects the company's
commitment to delivering reliable and efficient services. By building trust with its clients,
Boardroom Share Registrars has been able to maintain its position as the number one in share
registry industries and stay ahead of its competitors.

17
Weaknesses

Boardroom Share Registrars has identified a weakness in its reliance on traditional methods
due to the older generation of its stakeholders. While the company's commitment to catering
to the preferences of its stakeholders is important, this approach could limit the company's
ability to fully embrace modern technology and innovation.

Relying solely on traditional methods could also lead to a lack of efficiency and
productivity, as traditional processes can be time-consuming and require significant manual
effort. This could result in longer turnaround times, delays in processing requests, and
ultimately, a less satisfactory experience for stakeholders.

Furthermore, in an industry that is rapidly evolving, it is essential for companies to

embrace technology and innovation to stay ahead of the competition. By continuing to rely
on traditional methods, Boardroom Share Registrars may fall behind its competitors, who are
more agile and adaptable in embracing new technologies.

In conclusion, while Boardroom Share Registrars' commitment to meet the

preferences of its stakeholders is important, it presents a challenge for the company in terms
of limiting its ability to fully embrace modern technology and innovation. The company
needs to balance the preferences of its stakeholders with the need to remain competitive in
the evolving share registry industry.

18
Opportunity

The company has several opportunities to leverage its strengths and improve its weaknesses
to achieve growth and success. As one of the top two share issuing companies in Malaysia,
the company has established a strong market position and has a reputation for providing high-
quality share registry services. The company can leverage this reputation and expertise in the
industry to expand its business and capture more market share. This can be achieved by
diversifying its offerings and providing additional services that meet the needs of its clients.
For example, the company can expand its services to include share buybacks, corporate
actions, and other value-added services that can help differentiate its services from those of
its competitors.

Another opportunity for the company is its ability to offer a variety of share registry
services, including IPO listings and dividend payments. As the Malaysian economy grows
and more companies seek to go public, the demand for IPO registry services is likely to
increase. The company can position itself to capture this growth by expanding its IPO
registry services and providing tailor-made solutions that meet the needs of its clients.

19
Threat

The company also faces several threats that may impact its business and profitability.
Economic risks such as recession, inflation, or an uncertain investment climate can pose a
threat to the company's revenue stream. If investors are unwilling to invest or if the market is
unstable, the company may experience a decline in its business. To mitigate this risk, the
company can focus on providing high-quality customer service to retain its existing clients
and attract new ones, even in a difficult market.

Another threat to the company is competition from other share registry companies. As
competition increases, the company may face challenges in retaining clients and attracting
new ones. To address this threat, the company can differentiate its services by providing
tailored solutions that meet the unique needs of its clients. Additionally, the company can
invest in marketing and brand awareness campaigns to improve its visibility and reputation in
the market. By doing so, the company can position itself as the preferred choice for clients
seeking reliable and high-quality share registry services.

In conclusion, the company has several opportunities and threats that it needs to consider
achieve growth and success in the market. By focusing on its strengths, addressing its
weaknesses, and effectively managing the threats it faces, the company can position itself for
long-term success and profitability.

20
 4.4 TOWS Matrix

Figure 5 Shows the TOWS Matrix for Boardroom Share Registrars

Based on the TOWS Matrix table, the organization might evaluate several numbers of
potential tactics suggested by the TOWS Matrix based on its SWOT analysis. The company
can use its status as one of Malaysia's top two shares issuing firms and its ability to provide a
range of share registration services to grow their client and increase market share. To handle
economic risks and keep clients in a competitive market, the corporation might also
concentrate on providing high-quality customer service. The business might spend money on
technology adoption and training to strengthen its operations and become more productive
and competitive. The business can put itself in a position for future growth and success by
considering these prospective tactics.

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4.5 Suitable Strategy for The Company Based on TOWS.

22
5.0 Experienced Gained

5.1 New Experience in Practicum

During my internship period in Boardroom Share Registrars, I have gained so much

experience and knowledge in share registration services. On my first day of internship, I have
been introduced to our company services, all kinds of corporate exercise including dividend
payments, income distribution, income distribution reinvestment plan, right issue, general
offer, capital repayment and interest payment.

There are six teams in my department which is EDP team, client management team,
helpdesk team, administration team, issuing house team and quality assurance team. I have
been transferred to quality assurance team. Throughout my internship, my mentor, Mrs.
Munirah has taught me a lot on how to handle all the quality assurance task involving
corporate exercise. I have been given a responsibility to ensure all the processes and services
met the requirement. I have worked closely with the team to identify all the defects in the
company processes and services.

I’ve also involved in conducting the auditor from KPMG to make sure all the services
that my company gave were compliant with relevant regulations and standards. My team and
I have been working closely to identify all the non-compliance issues and helped to develop
corrective action plans to address them. I have also demonstrated an excellent problem-
solving skill, attention to detail and I’ve maintained a strong work ethic. I’ve also showed an
excellent communication skill to work effectively with my team members.

Overall, I’ve gained a truly memorable experience in the quality assurance team at
Boardroom Share Registrars and I really enjoyed being a part of quality assurance team.
Biggest appreciation to my mentor and team who has guided me in every aspect of work.

23
 5.2 Knowledge Gained During Practicum

During my internship at Boardroom Share Registrars, I had the opportunity to learn a wide
range of valuable skills and gain new experiences that will benefit me in my future career.
One of the most important skills that I learned during my internship was how to use
Microsoft Excel properly. I learned how to use various functions and create Pivot tables,
which are essential tools for organizing and analyzing data. These skills will be valuable in
my future work, as I will need to work with large sets of data and make sense of it in a
meaningful way.

In addition to developing my technical skills with Excel, I also had the chance to
improve my leadership and communication skills. Throughout my internship, I worked
closely with my colleagues on various projects and tasks, which required me to collaborate
effectively with others and communicate my ideas clearly and concisely. Through this
experience, I learned how to work well in a team environment and became more confident in
my ability to lead and communicate effectively.

Another aspect of my internship that I found very interesting was learning about the
various corporate exercises involved in the share registry process. This included things like
right issues, share withdrawals, re-investment plan, as well as dividend payments and other
corporate actions. Through my work on these exercises, I gained a deeper understanding of
how companies operate and how share registries are managed. This knowledge will be
valuable if I decide to pursue a career in finance or business, as it will give me a solid
foundation for understanding the workings of the corporate world.

Finally, working in an office environment was a new experience for me, and one that
I found very rewarding. It was great to be part of a team contribute my work to the office, and
I enjoyed the social aspects of working alongside my colleagues. I also appreciated the
opportunity to learn from more experienced professionals in the field, and to gain exposure to
different aspects of the business.

24
5.3 Issues and Problem Faced During Practicum

25
5.4 Suggestion for Improvement

26
6.0 Conclusion

27