INSTITUTO DE EDUACION PARA EL

TRABAJO Y EL DESARROLLO HUMANO

Maranatha
 Abstract

Management is key within the entities, therefore the purpose of this project that was carried out in the

company Maranatha educational institute for work and human development. That is dedicated to providing

educational services in the beauty sector is the different positions that are taken in front of the problems that are

present in the accounting and management processes, which allow us to have a perception regarding the research

of the project.

What we want with this, is a projection that plunges into all fields where you can notice flaws by the

company. And where you can take the development of new ideas and techniques that allow you to innovate

services and customer service; This is done with a previous investigation of the context of this.
 Mission
The Institute for Work and Human Development MARANATHA, is an academy that seeks

to train human capital in different areas of beauty at a technical and complementary level, as

well as the provision of services to the public of SPA, through the assistance of trained

personnel and with moral values ​that contribute to the development of the productive sector.
 Vision

By 2022 we will be the leading institution of the BOSA locality in training for work and human

development, covering the needs of the productive sector in the beauty area, with competent teaching

and administrative staff, having certified programs under high institutional quality standards, We

have the recognition of excellent suppliers related to the area of ​beauty extolling the novelty and

good customer service.

 General objective

 strengthen the legal, administrative and accounting procedures of microenterprises in Bogotá, in

order to achieve a better performance in their economic and socio-productive issues through the

knowledge of apprentices.

Specific objectives

 Diagnose the real situation of the microenterprise and its environment

 Generate improvement strategies for the microenterprise that places it in the local context.
 Thankfulness

The results of this project are dedicated to all those people who in some way are part of its

culmination. Our thanks are directed to the instructors who with their selflessness help gave us relevant

information very close to the reality of our needs and for their advice with such activity.
 Glossary

1. Ambient: Everything that surrounds the organization and that can affect its performance. It can be general

or specific

2. Authority: Inherent rights to an administrative position to give orders and expect them to be obeyed.

3. Benchmarking; It consists of investigating the best practices between competitors and non-competitors to

improve performance.

4. Bureaucracy: Form of organization that is characterized by the division of labor, hierarchy, norms,

regulations, career orientation and impersonal relationships.

5. Chain of command: Continuous line of authority that extends from the highest organizational levels to the

lowest and defines who informs whom.

6. Position: Set of tasks executed in a cyclic and repetitive manner

7. Customers: People and organizations of the environment that acquire goods or services of the

organization. The success of the organization depends on them.

8. Competitors: Organizations of the same industry or type of business that offer goods or services to the

same type of consumers.

9. Delegation: The assignment of authority to another person to carry out specific tasks.

10. Empowerment: Give employees the freedom to make decisions related to tasks and trust in their good

judgment to do it
 Customer- service protocol

Customer service is a tool through which these results have been consolidated, because for any entity the most

important will always be the people and their customers.

Be a strategic business unit, with productive and innovative personnel that provides clients, with different

purchasing power, integrated and competitive products to achieve leadership in the global market.

The client is the most important person

The client does not depend on us; We are the ones who depend on the clients.

The client never takes the time; While the door is open, our time is for our clients.

Without the client there is no business

Without a client we would not exist as a company and therefore we would have a job.
Thanks