HAD-22 - 1.2 - Student Assessment

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Training Package: SIT60322 Advanced Diploma of Hospitality Management
Cluster number and name: HAD-22_1.2_Use information on the hospitality industry
Units of competency: SITHIND006 Source and use information on the hospitality industry
SITEEVT020 Source and use information on the event industry
Student’s ID: Please advise all students to insert their ID this column and on all pages, they submit.
Assessor’s name: Please ensure your name or assessor name is inserted.
Assessment task 1: Knowledge questions

Assessment task instructions:
This is the first assessment task which you must successfully complete to be deemed Satisfactory for this task. You must answer all
questions to the required level, and as per guides provided for each.
Purpose of the assessment task:
The purpose of this assessment task is to assess your knowledge of these units and includes:
 sources of information on the hospitality and event industries
 structure of the hospitality and event’s industries, their sectors, information relevant to each industry as well as types of
events and methods of delivering events including environmental and social sustainability when operating events
 key ways that information is used to enhance the quality of work performance
 economic and social significance of the events industry, as well as, responsibilities, jobs and career opportunities
 all stages of event management and concepts
 key characteristics and main functions of allied and related industries and primary functions of major cross-industry
and sector-specific industry associations especially those with which the business has a relationship and trade unions in
the industries and industrial relations information
 ethical issues specifically relevant to the hospitality and events industries including quality assurance
 basic aspects of state, territory and commonwealth laws specifically relevant to the hospitality and events industry
adhered to by event and hospitality organisations
 current and emerging technology used in the hospitality and events industries
Assessment conditions and resources:
You will have access to the following to complete this task:
 information sources and links to the events and hospitality industries
 computers, printers, communication technology and information programs used to source industry information and
 plain English documents issued by government regulators that describe laws specifically relevant to the hospitality
industry, food safety, responsible service of alcohol, responsible conduct of gaming, local community protection.
Questions:
1.1 Refer to the table below and explain what information on the events and hospitality industry sector you could
obtain from each of the sources listed below and how it can assist you. (Guide: 25 to 40 words each)
Source of information What information you can obtain and how it can assist you.
Developers of codes of Ethics and codes of conduct complement one another, and you can find instructions on
conduct or ethics how to act when working or representing an organization in them. In the hospitality
relevant to hospitality industry, it could, for example, help you manage unique people, lifestyles, and sexual
and events industries orientations, prevent overcharging customers by offering the right price in line with the
best of the product used, and prevent restaurants from passing off a lower-quality
product as a higher-quality one at a higher price.
Discussions with Those with more experience than you have dealt with worse working conditions, and
experienced industry they can share their knowledge with you. Moves that are more effective for certain
personnel scenarios, such as issues that can arise at an event or how to handle disagreements at a
restaurant, as well as those that have been tested and approved, can help you advance in
your career.
HAD-22_1.2_SITHIND006_SITEEVT020 Student Assessment

Version 1 issued 21/02/2023 | Review date: 20/02/2024 Page 1 of 25
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Hospitality and event Excellent Tourism Certification: The Australian Tourism Accreditation recognizes
industries associations, tourism organizations that adhere to stringent fine assurance criteria and demonstrate a
accreditations and commitment to exceeding customer expectations with outstanding customer service and
licencing bodies and the highest standards of business conduct. Every outstanding tourism-approved company
unions conducts daily onsite checks to ensure compliance.
Hospitality licensing body: Independent Liquor & Gaming Authority, which issues
licenses for hotels. The Independent Liquor & Gaming Authority is a statutory decision-
maker responsible for many of the casino, liquor, registered membership, and gaming
system regulatory tasks, including deciding on licensing and disciplinary issues in
accordance with the gaming and liquor legislation.
Hospitality industry association: With more than 5.000 members, the Australian
Motels Association (AHA) studies political, economic, social, technological,
environmental, and legal trends to address the most pressing issues and shape the future
of the sector.
The United Workers: Hospitality Union is working against significant wage theft and
unfavorable conditions in the hospitality industry. We are the driving force behind the
Hospo Voice campaign, which has so far scored a number of significant victories in
Victoria. We need even more hospitality workers across the United States onboard in
order to maintain our combat.
Libraries, media, Alterations to regulations, adjustments to consumer behavior, news book trends in the
hospitality and events market, new products, new methods, new services, informative articles, and new
industries journals and regulations like Covid 19 limitations. Guidelines, consumer behavior changes, market
publications, reference information trends, new products, services, and offerings, as well as new regulations and
books and information Covid 19 limits, are all examples of guidelines that have changed through time.
seminars and
information sessions.
Networking with By networking with work colleagues, you can learn more quickly about upcoming
colleagues, suppliers, merchandising, insider information, job opportunities, and services. You also have the
consultants and chance to learn what products are hot off the press, what new ones have the potential to
advisors become household names, and what your competitors are up to.
Personal observations examine current events at work, consider novel ideas, consider how to proceed in
and experiences unusual circumstances, and give people the assurance they need to handle conflict
Plain English They offer up-to-date information on any changes to laws or business practices in a clear
documents, issued by and efficient manner. It is crucial to provide a clear record that enables the reader to
Government understand the message the first time they review it in the hotel industry, because there
regulators, that are sometimes numerous employees who speak English as a second language. It avoids
describe laws relevant unnecessary jargon and instead employs simple, concise words and common terms.
to the hospitality and
events industries
Hospitality and events Training programs simulate real-world situations that students can also encounter at

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industries training work. The proper technique to fill a tray, deal with intoxicated individuals, prevent
courses and programs problems, navigate the system, and act in front of the customer.
1.2 In order to work effectively and obtain and use the correct information, it is important to understand and identify
different industry sectors and different types of business. (Guide: 50 to 75 words)
a) Explain how you can obtain information on different hospitality and events industry sectors for.
–Obviously, utilizing the search engine of your choice on the internet.
-Libraries, such as public and college libraries.
-Any reading material, such as periodicals, newspapers, brochures, or business newsletters.
–business alliances.
-trade unions.
-seminars and/or meetings.
– Attend as many product premieres as you can.
– Purchase or borrow reference books from libraries.
-Inquire about running shoes and employers.
-Another location or possibility that presents itself
b) The hospitality industry can be divided into two general categories – commercial and non-commercial.
Explain the difference between these two. (Guide: 50 to 80 words)
Commercial If you want to make money, you operate business establishments. Examples include
hotels, resorts, cafes, casinos, and quick-service restaurants.
Non-commercial
Non-profit organizations no longer operate for financial gain; instead, they
occasionally do so to fulfill social needs or altruistic goals.
c) Review the following industry list of items and place them in either events, hospitality or both. (Guide:
review the list and categorise each)
Industry list:
Restaurants, cafes, hotels, clubs, fishing charters, nursing conferences, industry meetings and events (MICE), tours,
airlines, tour guides, motels, bars, night clubs, beauty salons, training courses, boat hire, cruise activities, online
booking sites, service centres, travel guides.
Note: you can use one point for both if relevant.
Hospitality Events NA
Example: Restaurants, cafes, hotels, clubs, beauty salons
Restaurants, cafes, hotels, clubs nursing conferences, industry
etc…. students will complete meetings and events (MICE) etc….
d) Select minimum of 5 industry items from the industry list above and explain how these relate to each of
the industry. (Guide: 30-50 words for each)
Name Hospitality

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Events
Restaurant Non-profit organizations don't operate for financial gain; occasionally, they do so to
fulfill societal needs or philanthropic purposes.
Cafes Typically, they are modest, informal businesses that serve a variety of beverages,
including coffee, snacks, and light meals.
Hotels An establishment that caters to both the general public and travelers by providing
lodging, food, and other services.
Convention Centres a substantial municipal structure or group of structures intended for conventions,
business exhibitions, etc., with vast, unobstructed exhibits as well as convention rooms,
hotel motels, restaurants, and other facilities.
Clubs Businesses having a liquor license that are used by both locals and tourists accept
members only.
Nightclubs One of the more well-liked gathering places, particularly for organizations under 35.
Nightclubs have several unique spaces, such as bars, restaurants, possibly the front table,
safety, and relaxation. usually provides clients with entertainment, such as music, ideas,
and DJs.
Resorts An area created specifically to provide work, entertainment, and lodging for tourists: a
network or status quo whose primary goal is to serve tourists. Large complexes with all
the above-mentioned properties are typically located in an area with a lot of scenic
attractions.
1.3 Match each method to the statement below different methods that events can be delivered.
Method Statements Correct
answer
a. face-to-face 1. one that uses a combination of in-person and digital
elements, tailored to each audience
b. virtual 2. Indoor activities or things are ones that happen or
are used inside a building
c. hybrid 3. one where all the participants are physically in the
same place.
d. indoor 4. Outdoor activities have been defined as those
activities that: are undertaken outside the confines
of buildings
e. outdoor 5. any event that brings people together at the same
time digitally
1.4 To function successfully, all venues need employees to complete an array of tasks. These tasks can vary in
description and responsibility levels. They can either involve administration / management roles or
hands-on/operational tasks, or a combination of both.

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a) Explain what career opportunities exist within the hospitality industry sector. (Guide 20-30
words)
-Kitchen Hand
-Aprendice chef-Chef
-Sous Chef
-Chef de Partie
-Head or Executive Chef
b) List services, departments, organisations or individuals who you can contact to seek information
that will assist you to identify possible career options in the hospitality industry. (Guide: list a
minimum of 4 points)
1. Equal Employment opportunity
2. Local Government
3. Job centres
4. Educational institutions
1.5 What are the economic and social significance of the below on the hospitality and events industries? Review and
explain each point. (Guide: 20 to 30 words each)

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effect on local amenities While picking a suitable quality residential real estate, facilities are crucial. Facilities
and facilities refer to things like a space, clubhouse, swimming pool, gym, and so on. that make
residential properties more desirable. They make a significant contribution to the
residents' and homebuyers' pride and enjoyment.
community role in events Community events include state and county galas, municipal fairs, circuses, and other
public gathering events that are approved by the local police agency. Community events
are defined as occasions that are civic, political, public, or academic in nature. In addition
to offering social support for those with intellectual infection, community meetings give
them a place to make friends. These connections encourage direct, indirect, and
emotional support. They may also aid with social reintegration. These elements of
rehabilitation support are crucial for marketing mental health recovery.
business and Dynamic entrepreneurship should help the economy recover when unemployment is high
employment and it is contracting or stagnating. New businesses can increase demand by creating
novel products or increasing competition, which can lead to the creation of more jobs and
a decrease in unemployment.
interactions and cross- The Compendium of Practice is a collection of real-world examples from many
over with allied industries that demonstrate how trade unions have made an effort to connect with
industries workers in the informal economy in order to reduce the decent work deficits they
experience and facilitate their transition to formality. The Compendium of Exercise aims
to inspire workers' groups worldwide to take inspiration from these reviews and develop
or broaden similar practices in their own contexts in order to ease the transition of
unorganized populations into the formal financial system.
role of and impacts on We feel a sense of belonging when we are a part of an interesting network. It enables us
local communities to share our private relationships and promote the ongoing development of one another,
ourselves, and our environment. Local communities, smallholders, and indigenous
groups are essential to the sustainable management of land and forests and, consequently,
to reducing and adjusting to climate change.
1.6 Refer to the event industry and give a brief explanation of each of the following? (Guide 20-30 words each)
key characteristics A key characteristic (KC) is a property of a substance, method, or component (including
assemblies) whose variation in the exact tolerance has a significant impact on the quality
of the final product, the performance as a whole, the way in which the carrier lives, or the
manufacturability.
main functions The primary feature acts as the starting point for software execution. Often, it directs
calls to other software features to govern how the application is executed. There are
certain constraints that only apply to the main function and not to other C functions.
features and services of The carrier has four characteristics: perishability, inseparability, variability, and
businesses within the intangibility. As the essence of an AS provider is intangible, service delivery and
industry production are more difficult than those of a product.
business relationships The links between all entities that engage in trade are known as enterprise family
members. That includes the ties between different business community stakeholders,
such as those between employers and employees, employers and business partners, and
all the organizations a firm is friends with.

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event supply chain Deliver In general, chain occasion control (SCEM) controls crucial processes all along a
supply chain. It provides much-needed insight into preventive action plans for massive
events that may cause interruptions.
event products and We might say that events are the best products, and since we must market those goods to
services our customers, the event industry would not mean very much without advertising. Event
planning is the process of organizing the event and can include planning the budget,
scheduling, selecting the venue, securing the required licenses, organizing parking and
transportation, booking the audio system or entertainers, arranging the decor, arranging
event security, coordinating catering, and more.
1.7 Refer to the event industry and give a brief explanation of each of the following? (Guide 20-30 words each)
Research "Innovative and systematic activity conducted to expand the inventory of knowledge" is
what research is. It entails the acquisition, use, and analysis of evidence to advance
knowledge about a subject, and is distinguished by the assistance of a focused attention
on containing sources of bias and errors.
Design A design is a strategy or directive for the creation of a thing or a system, or for the
implementation of a hobby or a system, or the outcome of that strategy or directive in
the form of a prototype, thing, or system. The action of designing describes how a
layout is created.
Planning Making plans is the process of considering the activities necessary to achieve a desired
objective. Planning is entirely reliant on foresight, which is the fundamental capacity for
mental time travel. One of the main drivers of human evolution is regarded to have been
the development of foresight, or the capacity for anticipation.
Coordinating Control's coordination function ensures that various departments and enterprises operate
in unison. As a result, there might be coordination between the departments, agencies,
and staff. Also, it promotes harmony in the successful accomplishment of the
enterprise's goals through the performance of exclusive tasks and activities.
Evaluating Planning, implementation, the grand finale, and reporting are the four main stages of an
evaluation approach. Even though these correspond to typical software development
processes, it's crucial to realize that depending on how close you are to your application
or intervention, your assessment efforts may not always be linear.
1.8 Refer to the roles and general responsibilities for the following job roles within the hospitality industry research
and explain each of these. (Guide: 20-30 words for each)
Hotel General Manager -Hiring, educating, and managing employees.
-Controlling spending.
-Keeping track of financial and statistical data.
-Responding to customer inquiries and complaints.
Executive chef -Organize and oversee culinary activities and food preparation.
-Modify existing menus or develop new ones that adhere to high standards.
-Determine the amount of food needed and the associated labor and material expenses.
Housekeeper -Waxing and buffing fixtures and furnishings.

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-Cleaning and sanitizing sinks, worktops, showers, and baths.

-Keeping the cooking area hygienic and clean.
-Making beds and switching out the linens.
Event planner -Generating experiences and realizing visions
-location research,
-management of vendor connections and client communications,
-budget management,
-location research,
Waiter/Waitress -Responding to inquiries regarding menu items, dietary restrictions, and meal
alternatives.
-Advising guests on food and drink options and informing them of any special menu
items.
-Providing consumers with food and beverages.
-Set up the tables, clean them as necessary, and reset them.
Concierge -In resorts or hotels, a concierge helps clients.
-reserving a table at a restaurant
-arranging spa services and proposing locations for nightlife
-reserving transportation (such as taxis, limos, boats, planes, etc.); obtaining tickets for
special events.
Porter -Transporting bags.
-Replying to inquiries regarding the hotel
-Performing chores like picking up dry cleaning.
-providing instructions
1.9 Which of the below are types of events? (Highlight the correct ones)
 business and corporate
 community
 entertainment and leisure
 being in hospital
 exhibitions, expositions and fairs
 festivals
 fundraising
 working on a spreadsheet
 government and civic
 meetings and conventions
 completing an assessment
 social
 sports

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1.10 The following are key ways that information can be used to enhance the quality of work performance. Explain
how each of the items listed in the table below can be used to enhance the quality of work performance. (Guide:
20 to 30 words each)
Improving skills and By honing our abilities, We gain self-assurance, knowledge, and the ability to simplify
productivity the project by reducing workload stress and boosting output.
Producing food items to Producing ingredients that support our target market's needs and market trends makes
meet current market them happier, keeps current customers and draws in new ones, not only ensuring a steady
trends and customer income but also increasing it.
expectations
Providing quality In doing so, We leave our consumers satisfied, fostering a sense of belonging in them
hospitality service that may lead to positive reviews on social media and the internet, as well as bringing in
more clients and revenue to help our business grow.
Suggesting new and By doing this, We update our company, making it more contemporary and responsive to
improved ways of doing market trends, maintaining its viability in the neighborhood. Additionally, new
things. technology streamlines processes and reduces labor, making customers and staff happier
than before.
1.11 Read the scenario below and complete the following activity.
Scenario
Green Table Australia is an education and certification program that supports and recognises
Australian restaurants, cafes and catering businesses that are doing what they can to reduce their
impact on the environment and commit to and utilise environmentally sustainable products and
practices. Conservation of water and energy, waste management and reduction of CO2 emissions
initiatives are at the core of the program.
You are working for The Event in the local area of Haymarket. The Event is well established and has
been operating in the area for a long time. The Event has recently been given the Green Table Australia
Accreditation.
Explain how you would participate to ensure that The Event works ethically in maintaining its new accreditation
and also explain what would happen if the Event is found non-compliant in the future. (Guide:30 to 50 words)
-Use of proper stock management procedures to reduce waste;
- the use of natural gas to run stoves and ovens where gas is available;
- the installation of water green low float faucets on all faucets and showers
-whenever possible, the use of products made from recycled materials.
If you don't follow the eco-friendly guidelines, you risk losing your certification. It can also harm your reputation with
customers, and you risk losing some of those who are already using an eco-friendly approach.
1.12 It is important when working within the hospitality sector that you work effectively with other sectors of the
hospitality industry and with suppliers to achieve a productive outcome. Select appropriate answers to achieve
this. (Guide: highlight correct answers)
 Social skills: You must be gregarious, enjoy interacting with individuals of all backgrounds, be
outgoing, and be able to speak politely and regularly to special people.

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 hands-on‟ skills: It's critical that you comprehend the procedures related to your specialty, including
making a reservation on the gadget at the hotel reception or having the waiter put an order in a
restaurant that tells them to go to the kitchen.
 Product knowledge: Product knowledge is essential if you're going to be able to assist customers with
questions about their purchases or suggest solutions for those who may be having positive food
hypersensitivity reactions or who want to enjoy a hotel's amenities. more to order the products you
require from your vendors.
 The right attitude
 Effective communication skills: it's critical to be able to speak honestly and persuasively, always in a
polite manner. Employing terminology that is appropriate for your intended audience, with more
official or more informal words.
 Being able to juggle
1.13 Hospitality businesses could not function without a variety of allied and related services and products from other
businesses outside the industry including those that are local and regional: These are known as support services
and or suppliers. Explain who the suppliers may include. List minimum of five (5).
 Florist
 Food Suppliers
 Security Personnel
 Bands or Dj’s
 Transfer Services
1.14 Refer to the major cross-industry and sector-specific industry associations. Visit each of these industry
associations websites and get and understanding of its main function, membership requirements and primary
functions. (Guide 30-30 words for each)
Australian Food and The Australian food and grocery supply industry's future is cozy. This establishes a
Grocery Council solid production platform that offers modern, secure, and sustainably manufactured
(AFGC) items that are up to current and beyond modern.
Food Industries To provide value and opportunities for members by giving them the chance to
Association of network and connect with the most recent services and advice they need to most
Queensland (FIAQ) recently develop their businesses, as well as the most recently updated dissemination
of on most recently updated studies on most recently updated food manufacturing
events.
Australian Tropical the most astoundingly diverse selection of foods and beverages in the modern tropics.
Foods Group provide up-to-date information on farmers markets, available business linkages,
seasonal calendars, meal occasions, gourmet meals, tropical seafood, rare
culminations, nearby recipes, as well as updated, up-to-date, ultra-modern meal
information.
National Baking Industry
Association (NBIA) The consultant and organization body for the baking industry play a significant role
in the development, merchandising, training, education, and maintenance of the
business up to date within this industry. Maintain membership and knowledge, assist
in reducing staffing and employment concerns, provide education, develop forums
where people can stay current and improve their business networks, and protect and

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grow the sector.
Australian Beverages a proactive, knowledgeable organization that represents the non-alcoholic beverage
Council (ABCL) industry and its suppliers. selling equity in the standards, regulations, and laws
governing non-alcoholic beverages. Ensure that the business is current and that its
diverse sectors develop in a free, honest, and open market.
The Allergen Bureau Share your knowledge about and experience with the food industry. the updated
management of food allergies ensure that you regularly receive accurate, reliable, and
simple-to-update understanding records on food allergies.
Nutrition Australia Knowledge of the right vitamins, best health by promoting a varied diet and physical
activity. putting nutrition knowledge at the public's fingertips so that it can be used
by educators, health professionals, and the general public
Packaging Council of With information, education, and counseling services, the objective is current and
Australia (PCA) healthy consumption is encouraged. By encouraging a variety of foods and physical
activities, you can encourage awareness of the right nutrients and overall wellness.
distributing vitamin information in an accessible style so that both health
professionals and educators may use it
Local and state A frequent labor market legislation known as occupational licensing—the criminal
occupational licensing requirement that you obtain a credential allowing you to practice a profession—
ostensibly aims to safeguard public safety and fitness. Licensing frequently dictates
and limits how art is organized, which inhibits innovation and economic growth.
Employees with licenses typically make more money than equivalent workers who
are not required to possess licenses because they are paid at a higher rate than
unlicensed workers.
1.15 Select the main functions of trade unions in the hospitality industry sector from the list below.
 Welfare of its members
 Safeguarding the interests of its members,
 Protecting the reliability of its trade
 Achieving higher wages
 Delivering milk to its members
 Securing economic benefits.
 Represent the interests of employees/workers.
 Giving free shirts
 Joining a union is voluntary
 An excellent source of information about job vacancies, work obligations and entitlements.
1.16 If you were employed at a 5-star hotel as a manager:
a) explain the basic aspects of ethical issues you need to take into consideration. (Guide 30-50 words)
Prices shouldn't be inflated, rooms should be delivered in accordance with reservations, products should be offered
exactly as they are presented and nothing less, appetizing shouldn't be forced, guests should be treated with respect,
and people who don't speak English as their first language shouldn't be exploited.

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b) Basic aspects of quality assurance process you need to be aware of to ensure the hotel is operating
efficiently and effectively are? (Select the correct ones from the list below)
 making sure you are 100% aware of the QA requirements for all the products and services you are
responsible for making
 Delivering and/or serving so you can take appropriate remedial action when you identify
something failing to meet the required in-house standards.
 How many staff do you need today
 You would also ensure that in order to be compliant and quality assured you are aware of the
different
 industry accreditation schemes: This ensures that each business in the sector maintains a
desired level of courtesy regarding both the products and services they provide.
 codes of conduct or ethics
 industry association membership
 occupational licensing
 reasons for participation and impacts of non-compliance
 roles and responsibilities of individual staff members when participating in schemes
 What time the milk is delivered
1.17 It is important that you understand where to seek information about the quality assurance scheme for the
hospitality industry. In the space below explain: (Guide 20-30 words)
a) What is HACCP? Hazard Analysis and Critical Control Point
(Guide: list the full
name of the acronym)
b) List the benefits of a  saves your business money in the long run
hospitality  Food safety rules prevent you from poisoning your clientele.
organisation that has
a HACCP food safety  Boom makes sure you are following the law when eating outstanding standards
system in place. boom
(Guide: list minimum  organizes your process to make sanitized food
of 4 points)
1.18 The hospitality and tourism industry is subjected to different standards, laws and regulations. In the space below
list minimum of five (5) industry legal requirements that affect day to day running of hospitality operations.
(Guide list 5)
 Workers Compensation Act
 Occupational Health and safety
 Liquor Control Reform Act
 Food Act
 Equal Opportunity Act
1.19 Research and explain what it means for a hospitality organisation to follow the Code of conduct, ethical business
and industry practices and explain what code of conduct and the ethical practices may be. (Guide: list minimum
of 4 points)
Diversity at work refers to the use of workers from a wide range of backgrounds. Working with a broad group of

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employees will enhance your business through unique viewpoints, experience, and knowledge. It encourages higher
employee productivity and company performance, more creative and innovative thinking within the workforce,
improved employee health and wellness, and a reduction in the risk of harassment and discrimination at work.
1.20 Research and discuss the licensing requirement for each of the points listed in the table below. (Guide 20-30
words each)
Headings of licencing Short legislative description in your own words. (Guide: Short for each item)
a) Alcohol service Accountable provider of alcohol (RSA) takes an accountable approach to serving and
delivering alcohol. It also meant that those with licenses, approved managers, and
employees who sell or serve alcohol were expected to conduct their businesses
responsibly and might be held accountable for their actions.
b) Gambling conduct The delivery of gaming and betting options in a way that reduces the ability to engage
in harmful gambling behavior is known as responsible conduct of gambling (RCG).
1.21 Refer to the hospitality and event industries, conduct your own research and explain your understanding of the
following basic aspects of industrial relations. (Guide 30-50 words each)
Award provisions The minimum conditions of employment in a particular business or profession, such as
wages (such as the minimum wage), and penalty fees, are what characterize an award.
leave entitlements alone (e.g. paid parental go away). Awards cover topics like
remuneration, time spent working above and beyond the call of duty, special leave
policies, extra perks, and labor hours. They observe circumstances above and beyond
what is minimally necessary under the rules.
Equal employment Equal employment opportunity (EEO) regulations forbid workplace discrimination based
opportunity (EEO) law on particular process approaches. The Civil Rights Center and the Office of Federal
Contract Compliance Programs are two divisions of the U.S. Department of Labor
(DOL) that deal with EEO monitoring and enforcement. These laws protect employees
and job applicants from employment discrimination in the following situations: unfair
treatment based on race, color, religion, intercourse (including pregnancy, gender
identity, and sexual orientation), national origin, age (forty or older), incapacity, or
genetic statistics.
Rights of employees and Merit determines where candidates are hired. Employees are treated with fairness and
responsibilities of common sense. The same option is presented. Employees have accessible channels for
employers to make recourse in the event of unfair or unjustified treatment. the right to have their
merit-based employment competence at work demonstrated. equipment for protection that is suitable. the right to
decisions. voice concerns about working conditions. the right to refuse dangerous work.
1.22 Refer to the following current and emerging technology used in the hospitality and event industries and explain
how it can benefit the sectors. (Guide 20-30 words each)
Catering systems System catering is a method of uniform food training that may be implemented at all of a
catering chain's locations, like KFC, Little Chef, or McDonald's. However, this phrase is
not frequently used inside the chain restaurant industry, which typically refers to its
mode of operations as "food service".
Applications for Several of its programs cover office equipment like computers, scanners, calculators,
electronic devices and FAX machines, projectors, etc. Home appliances like washing machines, refrigerators,

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computers microwaves, TVs, vacuum cleaners, video games, loudspeakers, and many others are
also included in this category. also some cutting-edge garage equipment, such as an
HDD jukebox, DVD players, and many others.
Computer-aid despatch Dispatchers, name takers, and 911 operators use computer-aided dispatch (CAD)
systems systems to efficiently dispatch responder personnel, prioritize and report incident calls,
find out the status and location of responders in the situation, and record incident calls.
Food production systems A food production system is identified by the inputs, processes, and results necessary to
satiate a certain population. To accommodate all of their customers' needs, numerous
food service businesses could also include combined meal manufacturing systems.
Industry online booking A software program and reservation system known as a web booking system makes it
systems simple for visitors to schedule and pay for their tours and activities online. Some of these
structures also include user-friendly equipment, reporting software for tour operators,
and other tools that assist you increase productivity.
Industry reservations, As a result, a reservation is a bilateral agreement between a hotel and a guest, under
operations and financial which the hotel must give the visitor their preferred room type and the guest must agree
and racking systems to pay all applicable fees. This is also known as a contract OF reservation.
Project management A project management machine is a collection of approaches and technological tools
systems that help you plan, organize, and schedule everything that goes into making a project
successful.
Social media sites Social media is used by billions of people every day to connect and share statistics. On a
personal level, social media enables you to communicate with friends and family, learn
new things, pursue your interests, and have fun.
1.23 List community protection requirements that must be met by operators of hospitality establishments and event
organisations. (Guide Minimum of 5)
 Food and Beverage
 Lodging
 Recreation
 Travel and tourism
 Meetings and events
Research laws below relevant to the events industry and explain how organisation adhere and manage them.

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contract law A settlement is one that outlines the positive, legally

binding rights and obligations of two or more parties that
have come to an agreement. The transfer of goods,
offerings, money, or a commitment to give any of these
at a later time are typical components of settlements.
privacy and confidentiality People's privacy is a worry, whereas statistics'
confidentiality is. The research hypothesis must specify
privacy-protection measures, including how the
investigator will have access to information about or
from specific individuals. Confidentiality refers to the
degree to which the researcher safeguards the
participant's non-public information, while privacy refers
to the study participant's direct disclosure to the
researcher. A person's privacy is protected through
confidentiality.
intellectual property, copyright and trademarks Manuscripts, books, inventive licenses, trademarks, and
designs for inventions are all examples of intellectual
property. Many types of intellectual property that
organizations can own are protected by patents,
copyrights, and logos. An indication is a phrase,
representation, design element, or term that designates a
certain product and sets it apart from related goods.
Copyrights protect "unique works of authorship," such as
writings, artwork, music, and architectural designs.
Australian consumer law Australian patron laws, agenda 2 to the competition and
consumer act of 2010, are consistent regulations for
patron safety that apply as Commonwealth of Australia
laws and are incorporated into the legislation of all of
Australia's states and territory.
liability for and obligations of employees, agents and Personnel and sellers are distinguished from one another
independent contractors by two key qualities. To begin with, a worker must be a
real person rather than a machine or electronic agent.
Second, a company can manipulate a worker more than
they can an agent. A typical agent is independent and has
its own centers.
anti-discrimination, harassment According to discrimination law, it is forbidden to treat
someone less favorably because of a unique covered
attribute, such as a person's sex, race, disability, or age.
Harassing or bullying someone might be considered
treating them less favorably.

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work health and safety Workplace health and safety (WHS) include managing
hazards to the health and safety of everyone who works
there, including employees, clients, visitors, and service
providers. People are no longer only protected from harm
and contamination in a safe and healthy workplace; it can
also minimize costs associated with damage/illness,
lower absenteeism and turnover, increase productivity
and fines, and improve employee morale.
e-commerce and social media Social media e-commerce marketing is the practice of
utilizing social media to market an online store by
generating brand awareness, interest in goods or services,
and income. Selling and driving visitors to an e-
commerce website or brand app are two common social
media e-commerce strategies.
1.1.

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ASSESSMENT TASK 2: Scenario and written activities

This is the 2nd assessment task. You must successfully complete all activities in this task to gain satisfactory outcome
for this task. You must address all activities to the required level.
The purpose of this assessment task is to assess your skills in being able to:
 identify ways to integrate current events industry information into daily work activities on at least one occasion to
enhance the quality of work performance
 source and document current and emerging events industry information using at least three different information
sources.
 source and document current and emerging industry information on the hospitality industry using at least three
information sources listed in the knowledge evidence
 interpret information on the following and share with colleagues to improve knowledge of the hospitality industry
 identify ways to integrate current hospitality industry information into daily work activities to enhance the quality of
work performance on at least one occasion.
 computers, printers, communication technology and information programs used to source industry information
industry, food safety, responsible service of alcohol, responsible conduct of gaming, local community protection and
colleagues with whom the individual can interact.
Activities:
Scenario
You are a manager responsible and managing a recreation centre. Bill phoned your centre to organise a fundraiser
function to raise money for the local football club. The function will be a sit-down dinner with a three-course meal;
black tie and it will also involve a celebrity auction and music.
Bill was also very happy to announce that he managed to obtain some celebrity memorabilia for the auction, which
will be auctioned after dinner plus Bill had confirmation from a celebrity who is available on the night to attend the
function.
Bill has requested a sit-down dinner with entertainment. Bill has requested to search for a good DJ, caterers to cater
for international cuisine and service staff for the function. Bill has requested you to find the information and Bill will
be meeting you in a fortnight to discuss what sources of information you have found.
Due to the number of guests, you have to also contact hiring service for additional furniture for the function.
Activities:
2.1. From your discussion list four (4) type of information that you would be required to obtain to help you plan
for this function to ensure that it is well resourced. (Short)
Catering: https://www.foodbyhelenk.com.au/ gclid=Cj0KCQjw8rT8BRCbARIsALWiOvQE-WSu-
Pc2ywm8GjJkk0sUb78oucHKF2-LoSptp3Y0WHH4GHZ_Ud8aAnxiEALw_wcB
Dj: https://www.benfoxband.com/?

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gclid=Cj0KCQjw8rT8BRCbARIsALWiOvSDaW_Pu_KVClJgc4tqgyBvhV3cYnHSBeI0ThdphxlNkQhaj_yGH6MaAkngEA
Lw_wcB
Security: https://citiguard.com.au/services/party-event-security-sydney/Hospitality
Staff: http://troys.com.au/
2.2. Research each of the websites you selected in 2.1 and provide an overview of what each of these companies
provided which will assist you with operational duties during the function in your own words. You can
include brochures and/or copy and attach printouts of the website. (Medium)
Catering: Brazilian Helen ok founded "meal by Helen Okay," and she has progressed within the company since
2023. She has a wealth of experience to offer for our particular characteristic, one of which she gained in London
while working for the most prominent catering company for three years. Her cuisine is now particularly influenced by
the Mediterranean region and the spices and flavors she has picked up on her travels to Iran, Turkey, Greece, and the
neighboring territories. Helen is assisted in bringing these kinds of ideas to our event by a team of chefs and a ready
workforce under the name food with the aid of Helen K. Here, gorgeous cocktails, a big smile, and a love for
lifestyles combined with some delicious food make for enthusiastic client service.
Ben Fox Band: Ben Fox Band is a highly adaptable Sydney-based DJ, band, and solo performer who provides live
music for events including weddings and corporate functions. Ben's approach is to create the right atmosphere for
your feature, even making the planning process pleasant and orderly. In addition to their huge song collection, the
Ben Fox Band will research music for your event and take requests, ensuring an unforgettable evening for all age
groups. We can accommodate all feature requests thanks to the versatile programs of the Ben Fox Band. can select
from a "one man band" performing with an acoustic guitar and vocals, a pair member, a DJ, or the band of our
choice.
City Guard Security Services: This company has been providing event and birthday party security in Sydney for
more than 50 years. All of the security personnel have certifications and licenses. The guards must also maintain an
OH&S Green Card and a current First Resource qualification. Some of the services they offer include visitor invite
confirmations and identity checks, ensuring the smooth operation of the event or party, preventing unwanted guests,
restricting alcohol entry, preventing underage drinking, RAS control areas, noise control, conflict control, and crowd
management.
Hospitality personnel in Troy: This is a reputable employment business that focuses on providing a body of
temporary workers to the hospitality sector. is one of Australia's oldest and most reputable hospitality employment
companies, and it is located in the heart of Sydney. Troys Hospitality hires a team of skilled, polite, and well-
groomed employees. Troys can immediately dispatch chefs, catering helpers, kitchen hands, banqueting, bar, event, a
la carte, and café staff.
2.3. Refer to the scenario in 2.1 above and complete the activity.
a) It is important that you working within the hospitality sector understand compliance and quality
assurance requirements. Seek information on compliance and industry quality assurance
schemes within the hospitality sector
b) Develop a short procedure which you can use it to benefit the function you are organising for
Bill. (Guide 50-80 words))

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When we talk about quality assurance in the hospitality industry, we're referring to the methods and plans that
routinely keep an eye on particular parts of a service system or facility to pinpoint, precisely, and ensure that high
standards are being followed. If the event is successful, we may assume that all of the staff members are properly
trained and have RSAs that allow them to understand their duties and rights when participating in an alcohol-related
event. Additionally, adhere to the HACCP risk evaluation critical management points as it is a widely accepted method
of identifying and managing food safety-related risk. While important to an active food protection program, when
properly controlled by a food protection manager, this can give your customers, the general public, and regulatory
organizations assurance that a meals safety program is well managed. Also, a police background check is required for
all employees. such approach, you might guarantee the dependability of your team. Security guards and the entire crew
will need to be free of all prior debts, in particular because it's an event with objects up for auction. All of these things
have an instant impact on the event because they help to create a pleasant and first-rate atmosphere while also limiting
the risk to guests and personnel who may be serving alcohol and preparing meals. By ensuring that the event runs
smoothly, you can be sure that your visitors will be pleased and more likely to donate to the cause that this bill is
supporting.
2.4. Research appropriate procedures for the desired work ethic of your staff within your work place. Prepare
the information for your team who will be working at the function that you are organising for Bill.(Guide:
list minimum of 4 points)
Adheres to the equal employment opportunity (EEO) principle, which states that every employee has the right to
receive equal treatment in all aspects of their employment. The same work opportunity should be accessible in all
employment-related areas, including hiring, job allocation, advancement, and access to all benefits and opportunities.
Exact EEO practices include, for instance,
-treating everyone fairly regardless of national origin, ethnicity, religion, color, sex (including pregnancy and sexual
orientation), ability, or genetic history.
-Any form of harassment, whether it be sexual or moral, is acceptable and can be reported anonymously to the human
resources department.
-Anyone can have the same level of access to work possibilities based on merit.
-Affirmative action is the conscious, proactive pursuit of gender equality and diversity in the workplace by
supporting covered companies that have historically faced discrimination.
2.5. As the manager of the recreation centre, you need to ensure that your staff comply with ethical practices
within the workplace. Your staff must be aware of what these ethical practices are.
a) You must research and obtain information on ethical practices. and document the procedure of what
ethical practices in the workplace is. (Guide 50-80 words)
Integrity - Integrity is the internal pressure that motivates a person's honesty and decision to do what is right, having
strong moral principles.
Trustworthiness - Being honest, dependable, and competent to get things done correctly define trustworthiness in a
business setting. Accepting something as true results in engagement, which causes enhanced performance?
Respect for others - Respect for others is a way of living in which you care about other people and treat them with
dignity. Respect for clients and co-workers are a part of this. This increases trust and demonstrates your interest in the
overall well-being of the business you work for.

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Accountability: It is the responsibility of employees to complete the duties they are given, to fulfill the obligations
imposed by their work, and to be qualified for their appropriate shifts in order to achieve the company's objectives.
The employee will also be responsible for handling the consequences if duties are not carried out and aspects of the
activity are not performed correctly.
b) Role-play (5 - 10 minutes)
Meet with your staff once you have finalised your procedure (your colleagues from your class) and discuss the
procedure with them. Your assessor will appoint colleagues from your class to act as your staff members
(minimum of 3). Each student must act as the manager.
c) Gain feedback from your staff (your colleagues) on the procedure and management expectation and
document their feedback and understanding below. (Short)
d) Complete Meeting Minutes below

MEETING MINUTES
Date of meeting:
Chair:
Present:
Meeting Objectives:
Venue: Time:
Item Action Who
Feedback from team members on goals and polices and any suggested change

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Assessment task 3: Scenario, role-play and written activities

This is the 3rd assessment task. You must successfully complete all activities in this task to gain satisfactory outcome
sources.
Activities:
Scenario
Rositano owns Rositano’s Pizzeria. The restaurant is very busy; Rositano has been the owner / manager of his
restaurant for the last 20 years. He is close to retirement and wants to slowly start passing his time at the restaurant to
his only daughter Marie. Marie knows the restaurant business very well. The main food is Italian. Lately lots of
customers started to eat at the new modern Australian restaurant across the road. When Marie went to check it out
with her cousin and noticed that food was light and healthy and suitable for light lunches. Her father’s restaurant, has
good food but it is Italian with lots of pasta and pizza and breads.
She has recently completed her Diploma of Hospitality Management and has been working on and off in the
restaurant since a young age.
Marie is keen to take over the business but wants to use more modern technology to bring the restaurant into the 21 st
century.
The restaurant is not licensed and customers bring their own drinks and Rositano does not want to use credit cards.
All customers must bring cash. Although there is an ATM across the road when it is raining some customers get
annoyed when they have to run across to pick up money.
Rositano still uses order dockets and writes all stock into a manual book. His accountant spoke to Marie recently and
told her that he has been trying to convince Rositano to starting up using an electronic accounting system so it can be
easily uploaded once a month and the accountant could do Rositano’s books straight from his own office.
Marie realised that she will finally have the opportunity to include all her wants and needs in the restaurant in
applying more information technology systems into the restaurant.

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3.1. Conduct research to source and access all possible information technology resources that Marie can source
to improve the business and list them in the space below. (Guide: Minimum of 5))
Efpos
Digital menu
Point-of-Sale Software
One-touch electronic payroll system for online booking
Social networking network Printing and distributing dockets to various restaurant locations Internet delivery system
3.2. Refer to the technology you research and develop a proposal for new and improved practices that will
benefit Rositano’s Restaurant, Maria and the staff. (Guide: based on the 3 possibilities and IT
improvements with good explanations) (Guide: 80-100 words)
3.3. Research
One of the technologies which was identified and research was using online ordering Point of Sale (POS) system to
increase efficiency. You can refer to the following websites or research your own website and email your staff
(your colleagues from your class) and discuss the new technology and how it will be used in day to day work
activities.
https://www.splitability.com/?
gclid=EAIaIQobChMIxsmM4Kyc4QIVBeXICh2vYw3GEAAYAyAAEgIi3vD_BwE
Once you have discussed the new technology, get electronic feedback from your colleagues on their
understanding and write a report to management using your research and feedback how this new technology
will improve an enhance their day to day work activities. Your report must be well professional presented,
well structured and free from grammatical and typos. You can include images and overview of the
technology. (Guide: 2 pages)

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ASSESSMENT TASK 4: Presentation and written activities

This is the 4th assessment task. You must successfully complete all activities in this task to gain satisfactory outcome
sources.
Activities:
4.1 Identify what types of opportunities may be available to you to enable you to update your knowledge of the
hospitality industry, list them below.
4.2 Interview
Interview the hospitality personnel and ask them to respond to the following questions:
a) What are some current career opportunities available in the hospitality industry
b) What are the emerging markets in the hospitality industry sector?
c) What are the environmental issues giving concern regarding the operation and future of the venue?
d) How do these issues/concerns impact on the operation of the business within the hospitality sector?
What can be done to respond effectively to these matters?
Document the feedback in the space below and then complete the meeting minutes
MEETING MINUTES
Date of meeting:

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Chair:
Present:
Meeting Objectives:
Venue: Time:
Item Action Who
Feedback from team members on goals and polices and any suggested change
4.3 You have interviewed a hospitality expert on current and emerging trends and issues in the sector. Develop a small
action plan on how you can ensure that you monitor ongoing current trends and issues in the sector for ongoing
continuous improvement. (Medium)
4.4 Presentation (10 -15 minutes)

Prepare a presentation and share the information you have collected from the hospitality personnel with your
colleagues (students from your class).
Prior to presenting to your colleagues, you must prepare your presentation and meet with your assessor and get your
assessor’s approval. Your assessor will allocate time and date for your presentation. Attach your presentation to
this task.
Your presentation must be minimum of 6 to 8 slides.

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Recommended readings
 Chon, K., 2010 (3rd ed‟n), Welcome to hospitality: an introduction, Delmar Cengage Learning, Clifton
Park, New York.
 Dawson, C., 2007 (3rd ed‟n), A practical guide to research methods : a user-friendly manual for mastering
research techniques and projects, How To Books, Oxford.
 Corbin, J. & Strauss, A., 2008 (3rd ed‟n), Basics of qualitative research: techniques and procedures for
developing grounded theory, Sage Publications, Inc., Thousand Oaks, California.
 Barrows, C.W., Powers, T. & Reynolds, D., 2012 (8th ed‟n), Introduction to the hospitality industry, Wiley,
Hoboken, New Jersey.
 Leaner guide from RTO Materials and Australian Training Products


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Assessment task 1: Knowledge questions

HAD-22_1.2_SITHIND006_SITEEVT020 Student Assessment

HAD-22_1.2_SITHIND006_SITEEVT020 Student Assessment

HAD-22_1.2_SITHIND006_SITEEVT020 Student Assessment

HAD-22_1.2_SITHIND006_SITEEVT020 Student Assessment

HAD-22_1.2_SITHIND006_SITEEVT020 Student Assessment

HAD-22_1.2_SITHIND006_SITEEVT020 Student Assessment

HAD-22_1.2_SITHIND006_SITEEVT020 Student Assessment

-Cleaning and sanitizing sinks, worktops, showers, and baths.

HAD-22_1.2_SITHIND006_SITEEVT020 Student Assessment

HAD-22_1.2_SITHIND006_SITEEVT020 Student Assessment

HAD-22_1.2_SITHIND006_SITEEVT020 Student Assessment

grow the sector.

HAD-22_1.2_SITHIND006_SITEEVT020 Student Assessment

HAD-22_1.2_SITHIND006_SITEEVT020 Student Assessment

HAD-22_1.2_SITHIND006_SITEEVT020 Student Assessment

HAD-22_1.2_SITHIND006_SITEEVT020 Student Assessment

contract law A settlement is one that outlines the positive, legally

HAD-22_1.2_SITHIND006_SITEEVT020 Student Assessment

HAD-22_1.2_SITHIND006_SITEEVT020 Student Assessment

ASSESSMENT TASK 2: Scenario and written activities

HAD-22_1.2_SITHIND006_SITEEVT020 Student Assessment

HAD-22_1.2_SITHIND006_SITEEVT020 Student Assessment

HAD-22_1.2_SITHIND006_SITEEVT020 Student Assessment

d) Complete Meeting Minutes below

HAD-22_1.2_SITHIND006_SITEEVT020 Student Assessment

Assessment task 3: Scenario, role-play and written activities

HAD-22_1.2_SITHIND006_SITEEVT020 Student Assessment

HAD-22_1.2_SITHIND006_SITEEVT020 Student Assessment

ASSESSMENT TASK 4: Presentation and written activities

HAD-22_1.2_SITHIND006_SITEEVT020 Student Assessment

4.4 Presentation (10 -15 minutes)

HAD-22_1.2_SITHIND006_SITEEVT020 Student Assessment

HAD-22_1.2_SITHIND006_SITEEVT020 Student Assessment

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