Professional Documents
Culture Documents
TheImpactofE WalletsforCurrentGeneration
TheImpactofE WalletsforCurrentGeneration
net/publication/339236716
Article in Journal of Advanced Research in Dynamical and Control Systems · February 2020
DOI: 10.5373/JARDCS/V12SP1/20201126
CITATIONS READS
53 100,020
2 authors:
All content following this page was uploaded by Raenu Kolandaisamy on 27 February 2020.
I. Introduction
E-wallet is one of the technology apps and software. E-wallet is a device that has also been recognized as a
digital wallet. E-wallet is a software application that uses electronic devices such as computers or mobile devices for
online transactions [2]. E-wallet is also a payable device without the use of cash or money. This helps the seller to
collect the customer’s payment through the use of the unique two-dimensional quick-response code, also known as
(QR) code that the seller generates. For example, Grab pay, Boost, Touch n Go e-wallet, Alipay, Favepay and so on.
If the customer wants to use this method of payment, they will need to install the Mobile app to begin the payments
and services. They can purchase the payment of their products by scanning the QR code using the relevant app. In
contrast, there are two types of QR code that are mostly available in the market. For example, Dynamic QR code
and Static QR code. For dynamic QR code, it means that buyer not really need to enter the purchase amount for QR
payment because the account details and transaction amount are fixed into the QR code. For the static QR code, it is
opposite to the dynamic QR code. The buyer must enter the purchase amount for QR payment and it has the account
details only that fix into the QR code. Furthermore, people who purchase the product in a store or purchase online
both are able to use the e-wallet. There is a convenience service which is the bank account are able linked to the e-
wallet. Money from the bank can be deposited in e-wallet. The money will be automatically top up when the balance
is fall below the amount that you set. There is more safety because the e-wallet needs your ID document to verify
your identity. For example, a digital wallet could verify the age of the buyer to the store while purchasing alcohol
and cigarettes.
DOI: 10.5373/JARDCS/V12SP1/20201126
ISSN 1943-023X 751
Received: 19 Nov 2019/Accepted: 18 Dec 2019
Jour of Adv Research in Dynamical & Control Systems, Vol. 12, 01-Special Issue, 2020
limitations towards their capabilities and services, but surely this is a magnificent start for E-Wallet as further
inventions and better E-Wallet services will be formed in the future.
DOI: 10.5373/JARDCS/V12SP1/20201126
ISSN 1943-023X 752
Received: 19 Nov 2019/Accepted: 18 Dec 2019
Jour of Adv Research in Dynamical & Control Systems, Vol. 12, 01-Special Issue, 2020
Primary Data
Primary data is data collected from the first-hand method which is original and special [7]. There are various
types of method to collect primary data such as surveys, questionnaires, interviews and experiments [8]. The method
that was chosen in order to collect primary data is online survey as it is easier to obtain the data when compared to
other methods. We had prepared our top 5 questions to ask our participants based on our research topic which is E-
wallet and conducted an online survey through the Google survey form.
In order to obtain a clear and better result, we had prepared our questions which consist of multiple choices so
that it can achieve a better understanding and easy answering for our participants. Firstly, researcher had prepared
some basic questions to figure out our participants’ background such as their gender and ages. Furthermore, some
questions are prepared to investigate our participants’ exposure towards E-wallet such as how often do they use E-
wallet in a week and which E-wallet applications do they prefer when performing an E-transaction. These questions
are asked as researcher want to know the usage of E-wallet among the public. Moreover, we had conducted a survey
regarding which payment methods do they prefer when performing a transaction. Lastly, we focused on the main
objective of our research which is the advantages and disadvantages of using E-wallet. We had provided some
options for our participants to choose for the advantages and disadvantages of using E-wallet instead of requiring
them to fill up the questions with their own answers in order to make it easier and more organised.
The total number of respondents in our survey is 90 participants and we were able to collect a lot of useful data
and information regarding the usage of E-wallet among the public. Data that are collected had been simplified and
organised into a pie chart which is auto-generated by the Google survey system.
Secondary Data
Secondary data is data collected from the published website, newspaper and magazines which is an existing data
that is gathered by other researchers [7]. Hence, researcher collected secondary data for reference and guidance only.
We collected our secondary data by using Google as it is able to help us to collect a lot of useful data by providing
the latest information from various articles on the web.
The researcher had collected and used the data from various types of articles on the web which is related to our
research topic. It is easier for us to collect the secondary data when compared to the primary data as it had been
published by others in the web and allow us to access into it to obtain the data regarding our research topic.
Secondary data is also economical which do not require any fees and expenses [9]. However, the secondary data that
is collected from published website and newspaper may not be accurate. Hence, we had checked the data that we
decided to use before we used it into our work to avoid inaccurate information.
DOI: 10.5373/JARDCS/V12SP1/20201126
ISSN 1943-023X 753
Received: 19 Nov 2019/Accepted: 18 Dec 2019
Jour of Adv Research in Dynamical & Control Systems, Vol. 12, 01-Special Issue, 2020
DOI: 10.5373/JARDCS/V12SP1/20201126
ISSN 1943-023X 754
Received: 19 Nov 2019/Accepted: 18 Dec 2019
Jour of Adv Research in Dynamical & Control Systems, Vol. 12, 01-Special Issue, 2020
DOI: 10.5373/JARDCS/V12SP1/20201126
ISSN 1943-023X 755
Received: 19 Nov 2019/Accepted: 18 Dec 2019
Jour of Adv Research in Dynamical & Control Systems, Vol. 12, 01-Special Issue, 2020
DOI: 10.5373/JARDCS/V12SP1/20201126
ISSN 1943-023X 756
Received: 19 Nov 2019/Accepted: 18 Dec 2019
Jour of Adv Research in Dynamical & Control Systems, Vol. 12, 01-Special Issue, 2020
complete their payments for Grabfood by using Grabpay, which allows them to pay for their meals in a better and
quicker way. Not only that, but we also have Touch 'n Go E-wallet payments which allows people to use them
frequently in many places and services. 1 of the most regularly used example would be consumers using Touch 'n
Go to buy drinks from Tealive which allows them to receive discounts on their drinks or gaining more reward points
for other purposes. Lastly, the fifth and final advantage or using E-Wallet would be there is high availability of E-
Wallet provided to customers and consumers. Let say, when a particular E-Wallet application is suffering in system
down or errors, consumers could try on other E-Wallet applications to complete their payments or purchase. For
example, if Grabpay system is facing errors or technical problems like lagging, customers could use Touch 'n Go or
Wechat Pay to help them in their payments whereby they won’t have to worry about any purchasing failure or
wasting time on taking out cash from banks, which may cause them even more troubles.
DOI: 10.5373/JARDCS/V12SP1/20201126
ISSN 1943-023X 757
Received: 19 Nov 2019/Accepted: 18 Dec 2019
Jour of Adv Research in Dynamical & Control Systems, Vol. 12, 01-Special Issue, 2020
as all of their personal information are inside their devices for the e-wallet for payment. If the e-wallet user doesn’t
have password or PIN in their e-wallet’s devices the thief has the authority to uses their device as the device might
have a lot of cash inside of it. But there is a way to stop the thief from using the e-wallet device if the owner of the
device realises that their device got stolen or lost, the owner can call to the e-wallet operating centre and ask them to
freeze the e-wallet account as soon as possible to stop the thief from using the account anymore [16].
Last but not least, 23.3 per cent of the people from our survey agree that e-wallet could make you spend your
money recklessly. If the e-wallet user doesn’t bring up their saving habit, e-wallet might be a trouble to the user due
to the reason that the money doesn’t feel real to the user as it is intangible. That’s why e-wallet might cost someone
to spend their money in a quick way. If the e-wallet user doesn’t cultivate their saving habit, they should stop using
e-wallet and use back the old traditional way to pay for their transaction. If people use the old traditional way to pay
for their items or goods they will think before they purchase those goods as they don’t want to spend their money or
savings on buying unnecessary items [17].
In my opinion, even though e-wallet might increase the efficiency in our life but sometimes e-wallet might cause
some trouble to the user too. Thus, people can still use their own payment method whether they want to pay with an
e-wallet or using the traditional way. But still, it’s best if people can use both of them as it will be more secure than
using one and only payment method nowadays.
VIII. Conclusion
In conclusion, E-wallet is rising immensely due to the convenience of E-wallet or payment in this busy era.
Notwithstanding technological advancement, many customers often prefer cash in hand to the traditional way
because they think that cash in hand is more safety than E-wallet. This is the viewpoint of the old generation relative
to that of the young generation, Just like others, everything has its pros and cons. We need to make the right choices
as wise users and have the awareness of the E-wallet that we use.
References
[1] Spodak, D. (2015). U.S. Patent No. 9,129,270. Washington, DC: U.S. Patent and Trademark Office.
[2] Uduji, J.I., Okolo‐Obasi, E.N., & Asongu, S.A. (2019). The impact of e‐wallet on informal farm
entrepreneurship development in rural Nigeria. The Electronic Journal of Information Systems in
Developing Countries, 85(3), e12066.
[3] Gupta, O.J., & Singh, A. (2017). Impact of Relationship Management on Customer Loyalty of e-Wallet
Users: A Study of Paytm Enterprise. SMS Journal of Entrepreneurship & Innovation, 3(2), 42-50.
[4] Alba, J.A., Shaon, M.J., Musil, A.G., Ameiss, M.S., Kitchen, E.R., Pardo, D., & Shekaran, A. (2014). U.S.
Patent No. 8,812,396. Washington, DC: U.S. Patent and Trademark Office.
[5] M. Wright, "How pilot testing can dramatically improve your user research," Widerfunnel, 12 June 2018.
[Online]. Available: https://www.widerfunnel.com/pilot-testing-user-research/. [Accessed 7 November
2019].
[6] A. Bhat, "Data Collection: Definition, Methods, Example and Design," QuestionPro, [Online]. Available:
https://www.questionpro.com/blog/data-collection/. [Accessed 7 November 2019].
[7] Shendge, M.P.A., Shelar, M.B.G., & Kapase, S. S. (2017). Impact and Importance of Cashless Transaction
in India. International Journal of Current Trends in Engineering & Research, 3(4), 22-28.
[8] Kumar, P., & Chaubey, D.S. (2017). Demonetization and its Impact on Adoption of Digital Payment:
Opportunities, Issues and Challenges. Abhinav National Monthly Refereed Journal of Research in
Commerce & Management, 6(6).
[9] Nguyen, T.D., & Huynh, P.A. (2018, January). The roles of perceived risk and trust on e–payment
adoption. In International Econometric Conference of Vietnam (pp. 926-940). Springer, Cham.
[10] Trivedi, J. (2016). Factors Determining the Acceptance of E-Wallets. International Journal of Applied
Marketing and Management, 1(2), 42-53.
[11] I. Adreena, "Rojak Daily," 1 July 2019. [Online]. Available: http://www.rojakdaily.com/lifestyle/article/
7108/battle-of-malaysian-e-wallets-who-offers-the-best-service-among-all?fb_comment_id=223214542022
6009_2275762675864283. [Accessed 1 July 2019].
[12] J. Tan, "E-Wallet Basics: What All Malaysians Should Know," RinggitPlus, 17 July 2019. [Online].
Available: https://ringgitplus.com/en/blog/e-wallet/E-Wallet-Basics-What-All-Malaysians-Should-
Know.html. [Accessed 17 July 2019].
DOI: 10.5373/JARDCS/V12SP1/20201126
ISSN 1943-023X 758
Received: 19 Nov 2019/Accepted: 18 Dec 2019
Jour of Adv Research in Dynamical & Control Systems, Vol. 12, 01-Special Issue, 2020
[13] Xu, X., Munson, C.L., & Zeng, S. (2017). The impact of e-service offerings on the demand of online
customers. International Journal of Production Economics, 184, 231-244.
[14] Prasad Yadav, M., & Arora, M. (2019). Study on Impact on Customer Satisfaction for E-Wallet Using Path
Analysis Model. International Journal of Information Systems & Management Science, 2(1).
[15] Isrososiawan, S., Hurriyati, R., & Dirgantari, P.D. (2019). User Mobile Payment Behavior Using
Technology Acceptance Model (Tam): Study Of" Dana" E-Wallet USER. Jurnal Minds: Manajemen Ide
dan Inspirasi, 6(2).
[16] Muthaiyah, S., Ernest, J.A J., & Wai, C.K. (2004). Review of e-commerce issues: Consumers perception on
security and privacy. International Business & Economics Research Journal (IBER), 3(9).
[17] Kanimozhi, G., & Kamatchi, K.S. (2017). Security aspects of mobile based e wallet. International Journal
on Recent and Innovation Trends in Computing and Communication 5.6, 1223-1228.
[18] Adharsh, R., Harikrishnan, J., Prasad, A., & Venugopal, J.S. (2018). Transformation towards E-Wallet
Payment Systems Pertaining to Indian Youth. International Journal of Pure and Applied Mathematics,
119(12), 2583-2594.
[19] Kasthuri Subaramaniam, Nael Kabbany, 2013, “QR Shopping System”, International Conference on
Economic, Finance and Management Outlooks 5, 6 October, 2013, Pearl International Hotel, Kuala
Lumpur, Malaysia. ISBN (978-969-9347-14-6)
[20] Kasthuri Subaramaniam, Raenu K., 2016, “User Acceptance and Adaptation towards M-Commerce”,
Regional Conference On Sciences, Technology And Social Sciences (RCSTSS), Copthorne Hotel, Cameron
Highlands, Pahang, Malaysia.
[21] Chin Jovenn, Kasthuri Subaramaniam, Abdurrahman Bin Jalil, 2019, The Development of a Forum Mobile
Application for Students, 2019 IEEE International Conference on System Engineering and Technology
(ICSET 2019), October 2019, Shah Alam, Malaysia.
[22] Kolandaisamy, R., & Noor, R.M. (2011, March). Capacity and resource reservation in Broadband Internet.
In 2011 IEEE Symposium on Computers & Informatics (pp. 748-752). IEEE.
DOI: 10.5373/JARDCS/V12SP1/20201126
ISSN 1943-023X 759
Received: 19 Nov 2019/Accepted: 18 Dec 2019