MBA WVMBAL-A O22 MBA (3 Subjec Semester sal Quality Management vw: MBAR-A7IO ‘Time ~3 Hours Full Marks: 80 Candidates are required (0 give their answers in thelr own words as far as applicable. Answer any five questions. 1, (@) What do you understand by “Total Quality Management (TQM)"? In this context, explain the following phrase (Conformance to spe (0) Blucidate the following building blocks of TQM: (i) Processes Gi) People ii) Quality Management System (iv) Performance Measurement 848-16 2. (@) Explain the significance of the following, concepts in making up the philosophy of TQM: (Continuous improvement i) Employee empowerment (b) Discuss the constituent factors of a sound quality programme. b18-16 3, (a) “5S” is a concept ~ Elucidate. (b) List out the advantages of “5S (€) Discuss the contributions of Genichi Taguchi inthe field of quality management. 4445816 1"? Deseribe the various costs of quality by 4, (a) What do you understand by ‘cost of q citing references to appropriate instances. (b) Enlighten the Taguchi's view ofthe cost of non-conformance with special reference to its distinction from the traditional view. 1066-16 5, (@) What is meant by ‘Quality Function Deployment (QFD)"? In relation to QFD, explain the following: (@ Competitive evaluation, i) Trade off matrix (b) What is meant by ‘Total Productive Maintenance (TPM)"? Compare and contrast TQM and TPM. (©) What is FMEA? What are its benefits? GH6H4=16 PTO.6. What are the Q-7 tools? Briefly narrate the Q-7 tools with specifically mentioning their significance in TQM. 16 7. (a) Explain, in bref, the steps inthe introduction of Total Productive Maintenance (TPM), (&) Explicate the following pillars of TPM: () Jishu Hozen (i) Kaizen ie 8. (@ What do you understand by process control? What are the primary objectives of process control? (©) Inthe context of SQC explain the following terms: ( Consumer's risk, Gi) Average Outgoing Quality Level (AOQL) Gi) Type T error (©) Machine made carpets are manufactured in big rolls of various lengths before they are cut into standard size rolls, for sale at retail stores. The manufacturer wants to monitor the quality of its rolls. Twenty rolls were inspected at random and the results are the following: 304° 5 6 7 8 9 10 Roll Nox 1 2 No.ofdefects: 12 8 5 7 14 9 1 IM 8 6 Roll No.: no 1 4 is 1% 17 1 19 20 87 2 2 2 if the process was out of control at any 5465-16 No.ofdefects: 15 10 12 13 9 Prepare a control chart for this process and indicat time. 9. (a) Explicate the concept of ‘Six Sigma’. (b) Briefly make a deliberation on the DMAIC methodology of Six Sigma. (€) What do you mean by quality system audit? Highlight the salient features of compliance audit. 4+6+6=16 10. Write short notes on any four: ‘4de16 (a) Benchmarking (b) Fishbone diagram (c) P-charts (d) Y-X diagram (©) Auditor's responsibilities (®) Sequential sampling