o \ 4 SEE cla)How might you;complain if the service you receive from your waiter was bad? =) Be * ” |JHOnOEO> Exploration Read the dialogue with your teacher. Customer: Hi, my steak is still raw. Will you take it back to the kitchen, please? Manager: I'm terribly sorry about this. | will have the waiter handle it Customer: | would prefer if somebody else would take care of it. | told him about it earlier, but he was rude and told me the steak looked fine to him. : Is that so? | will speak to him and ask him to apologize. ; Thank you. Will you also have someone bring me another dinner plate? The one | have has a crack. Manager: Certainly, Sir. Once again, sorry for the bad service you received. As a token of our apology we won't be charging you for your meal tonight. Customer: That is very good of you. Thank you for help. Manager: My pleasure. Thank you for your patience.Le! .® aUseful Language Fill in the missing letters of the words to complete the sentences. 1. | wish the waiter was not so(r___). He made this experience so terrible. 2. Excuse me. Can you take this back to the kitchen? The chicken is sfil(__ win the middle. 3. have been waiting for over an hour to be served. Can you in 4.tne weiter wos so rude. Hee’ even @_ 02) when he brought us the wrong dish.Useful Language Choose the correct expression for each situation. You ordered a slice of pepperoni pizza, but the | | The fish that you ordered was served raw. waiter gave you a slice of cheese pizza. What | | What will you tell the waiter? will you tell him? @) Hil The fish you gave me is stil raw. Can you a) Excuse me, you gave me the wrong order. take it back to the kitchen? asked for pepperoni bb) Hil The fish you gave me is still raw. b) | asked for spaghetti meatball. What is this? Please give my best to the chef. The waiter that served your order was very You have been waiting for an hour for your rude. What will you tell the manager? order. What will you tell the waiter? a) The waiter that served us was very rude. a) Excuse me, | have been waiting for almost Can you fre him? an hour. Can you handle this? b) The waiter that served us was very rude. b) Excuse me, | have been waiting for an hour. Can you please go and speak to him? Can | get some more wine?DUOzOZOD Task Have a conversation with your teacher using the expressions that you learned. Scenario: You're at a restaurant and they gave you chicken soup instead of pumpkin soup. Also, your friend ordered pasta and you have been waiting almost an hour for it, Compiain about the bad service to the waiter. You can use these expressions: * Would it be possible to ...? * Would you ...? #1 didn’t ask for ... #1 didn’t order Challenge! What would you say to the waiter or manager if they gave you the wrong order?j, the steak that they served me is stil raw. Seeabdlihl Will you take it back to the kitchen, please? IN Nerd Thank you. Will you also have someone bring me edit a dinner plate? The one | have has a crack. MANAGER CeTSTNLY Thank you so much. | appreciate it. MANAGER