MySinglife Portal –

Group Claims Features

Updated as of January 2024

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 Disclaimer

The material is prepared strictly for internal circulation for use by participating
distributors and/or its representatives in related roles and any dissemination, copying or
circulation in any form to any other third party is strictly prohibited. Although the
information contained herein are believed to be accurate, no warranty or representation
is made to its correctness, completeness or accuracy.

Any use of, or reliance on, the contents of this document shall be at your own risk.
Singapore Life Ltd. accepts no liability whatsoever, including any direct, indirect or
consequential loss arising from or in connection with the use of or reliance on this
document or its content. The information in this presentation shall not be reproduced in
whole or in part without the prior written consent of Singapore Life Ltd.

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 Migration of ClaimConnect Features to Singlife App and MySinglife
Portal

Claims features available

• Submit A Claim
• Claim History
• My Health Cards
• Find A Clinic
• LOG/Pre-Admission
• Plan Entitlement
• Balance Entitlement

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 Visit https://mysinglife.singlife.com/account/login

MySinglife Portal
Group Claims Features
Introduction

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 Exploring Group Claim Feature
in MySinglife Portal

Registration

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 Registration

Registration is required only if you do not have an existing MySinglife account, you can log in with your existing
credential to see the new Group Claim features if you already have an existing account.

For user with existing

MySinglife account,
you can log in with
email or SingPass.

For new MySinglife

portal user, click on
“Create an account”

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 Registration

Input your
NRIC/FIN/Passport No.
and Date of Birth as per
your employment record,
click “Next”

If you have an existing

account, you will see this
message. Please log in
using your existing
credential or SingPass.

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 Registration

If you do not have an

existing MySinglife
account, you will see this
page for you to confirm
your particulars.

If you do not have an existing

MySinglife account and have
multiple group policies coverage
with us, you will see this page
and you may select the preferred
contact detail for account
creation

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 Registration

Click on “I want to edit my

contact details” if you want to
update the contact detail for
MySinglife account creation. If
you are holding a passport no.,
you will not be able to see this
option. Please contact us to
update your contact detail.

Update of the contact detail is

only for MySinglife account
creation purpose, it will not
impact your contact detail e.g.
Updating of contact detail will email address for receiving
require Singpass verification. claims notification.

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 Registration

Click on “Submit” once you

have confirmed your
particulars.

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 Registration

You will then be re-

directed to this page to set
You will receive the up the security methods
welcome email, click on
“Confirm Email Address”
to proceed. Note that the
link expires in 7 days.

Click on Password “Set up”.

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 Registration

You are all set and

ready to log in to
Click on “Next” after set up MySinglife portal to
your password. access the claims
features

You will receive a

code via SMS, input
the code and click on
“Verify”

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 Forgot Password

1. To reset your
password, click on
“Forgot Password”.
3. There will be an
email sent to you,
please follow the
instruction to reset
your password.

2. Enter your email

address.

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 Exploring Group Claim Feature
in MySinglife Portal

Submit a Claim

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 Submit a Claim

After log in, you will be in the

home screen of MySinglife
Portal where you can have an
overview of your Singlife
General and Retail insurance.

1. Click on “Services”
to access “Submit a
Claim” feature.

2. Click on “Submit a
Claim”

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 Submit a Claim

What is the right claim type to choose?

 Dental = All kinds of dental claims (only available if policy is
eligible for Dental Reimbursement benefit).

 Outpatient = All outpatient visits to a GP or specialist,

expenses incurred for a diagnostic test, pre/post
hospitalisation visits following an admission/surgery
(for pre/post hospitalisation claim, click at the “Yes” check box in “Is this claim
related to a previous hospitalisation stay or surgery? (Optional)” section then
input in the Admission date and Discharge date.)

 Inpatient = Hospitalisation, Day surgery,

Cancer/kidney treatment.

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 Submit an Inpatient Claim

1. Click on “Inpatient”

2. Click on documents
hyperlink to find out what are
the supporting document
required.

3. Click on “Get started”

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 Submit an Inpatient Claim

Please select the nature

of surgery if there was
a surgery performed
during the
hospitalisation
4. Select the claimant

5. Fill up the details 6. Upload the

required. Those marked document required by
with * are mandatory clicking on “Attach file”.
fields Those without
“(Optional)” are
mandatory document
Please select the exact
clinic/hospital as per
your invoice. If you are
unable to locate it,
please key “Others” in
the search field and
select the provider
based on your visit
type.

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 Submit an Inpatient Claim

7. You can update your bank

account by clicking on “Edit”. If
the payee arrangement is to
the Company, this section will
not be available.

9. Click on “Submit my Claim”

to proceed. Otherwise, click on
“Save as Draft” to continue
your submission later.

8. Agree with the terms and

conditions by ticking the box.

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 Submit an Outpatient Claim

1. Click on “Outpatient”

2. Click on documents
hyperlink to find out what are
the supporting document
required.

3. Click on “Get started”

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 Submit an Outpatient Claim
If you have self paid the panel GP
visit due to access is not ready or
our application is down, please
submit the claim via MySinglife
Portal and select the clinic as
“Panel-No Card”. Please upload
the supporting
document/screenshot, or provide
the details at “Anything else to
add? (optional)” field for our
further investigation and
assessment.
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4. Select the claimant
5. Fill up the details
required. Those marked
with * are mandatory
fields
Please tick “Yes” if only when you
are submitting a Wellness Benefit
claim eg. Vaccination or Routine
Health Checkup.
Upon checking the box, there will
only be Wellness providers available
for selection in the Clinic/Hospital
dropdown. If the box is not checked
then the usual clinics/hospital listing
will be available in the dropdown.
 Submit an Outpatient Claim

7. You can update your bank

account by clicking on “Edit”. If
the payee arrangement is to
the Company, this section will
Please tick “Yes” if you
not be available.
are submitting a
pre/post hospitalization
claim.

9. Click on “Submit my Claim”

to proceed. Otherwise, click on
6. Upload the
“Save as Draft” to continue
document required by
your submission later.
clicking on “Attach file”.
Those without
“(Optional)” are
mandatory document 8. Agree with the terms and
conditions by ticking the box.

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 Draft Claim

2. You can name the draft

and click on “Save as
Draft” to proceed
1. Click on “Save as
Draft”

3. You will be able to

locate the draft claim in
“Continue Draft Claims”

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 Exploring Group Claim Feature
in MySinglife Portal

Claim History

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 Claim History

1. Click on
“Services” to
2. Click on “Claim
access “Submit a
History”
Claim” feature.

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 Claim History

3. Click on “View
Details” on the case
that you like to view
the detail. 4. Click on “Claim
Details” if you like to
see more detail of
your claim submission.

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 Claim History

5. You can scroll down

to the bottom of the
page to retrieve the
submitted document.

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 Claim History - Filter

1. Click on “Filter” to
filter the claim
history by claimant,
year and status.

2. Click on “Apply
filters”

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 Claim History – Reviewing Status with Additional Document Required

You can see the

additional
remarks by our
claim assessor
on the detail of
requirement.

You will see the

You will receive an email or
mail notification on the
outstanding requirement,
click on “Provide more
information” to view and
provide the requested
document/information.
documents or
information
required.
You may upload the
requested document or
input the information in
“Add details here”

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 Claim History – Approved and Reviewing Status

For claim that is

being processed,
you will see this
message.

For approved
claim, you can
download the
settlement letter.

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 Exploring Group Claim Feature
in MySinglife Portal

Letter of Guarantee / Pre-Admission Request

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 Letter of Guarantee / Pre-Admission Request

1. Click on
“Services” to
access “Submit a
Claim” feature. 2. Click on “Letter
of Guarantee /
Pre-Admission
Request”

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 Letter of Guarantee / Pre-Admission Request

In the “New Request”

section, there is this “Call
our 24/7 hotline” which will
display the hotline that you
can call to request for the
LOG or Pre-Admission.

If your policy have

Outpatient panel cashless
facility with us, you will be
able see another option
“Visit clinic / hospital in
person” where there is a
shortcut button to the “Find
a Clinic” feature.

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 Letter of Guarantee / Pre-Admission Request

Click on “Filter” to
Click on “History” filter the record by
to view the history status, year and
of Letter of life assured.
Guarantee and
Pre-Admission
request.

Click on
“Document” to
download the
certificate.

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 Exploring Group Claim Feature
in MySinglife Portal

My Health Cards

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 My Health Cards

1.Click on “Health”

2.Click on “My
Health Cards”

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 My Health Cards

Desktop/Laptop Browser View Mobile Device Browser View

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 My Health Cards

Click on
spouse/dependent
to view their
Health Card

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 Exploring Group Claim Feature
in MySinglife Portal

Find a Clinic

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 Find a Clinic

1.Click on “Health”

2.Click on “Find a
Clinic”

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 Find a Clinic

You can search for a

clinic using clinic
name, postal code or
street name

You can mouseover

the tooltip icon to see
the operating hours
of the clinic.

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 Find a Clinic

You can do filtering by the

clinic type if you have
cashless facility for dental
coverage and by operating
hours.

Click on this icon to

open Google Map
webpage for the
location of the clinic

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 Find a Clinic

Click on “Favourites”
to see the list of
clinics which you had
marked.
You can add clinic into
the “Favourites” by
clicking on the heart Click on the heart
icon. icon to remove from
“Favourites”

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 Exploring Group Claim Feature
in MySinglife Portal

Plan and Balance Entitlement

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 Plan and Balance Entitlement

Click “Insure” on the

left panel and click
“Employee Benefits”

Click “View details” to

access Plan and
Balance Entitlement
features

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 Plan and Balance Entitlement

Click on the insured name

to change to dependent
or spouse detail

Click on “+” icon

to view the plan
entitlement of
your medical or
dental plan
coverage.

Click on “+” icon

to view the
balance
entitlement of
your medical or
dental plan.

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 Plan and Balance Entitlement
Expanded view of plan and balance entitlement

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 Technical Support

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 Technical Support

Do reach out if you need further assistance with MySinglife Portal and Group Claim Features.

Helpdesk Singapore
1800 827 9955

Helpdesk Overseas
+65 6827 9955

Email
SinglifeOnline_ITHelpdesk@singlife.com

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