A STUDY ON COMPETENCY MAPPING –

A MANAGERIAL PERCEPTION
(A STUDY OF CITY UNION BANK LTD.)

CONTENT

SL.NO PARTICULAR PAGE. NO

Abstract

Chapter I 1.1 Introduction of the study

1.2 Objective of the study
1.3 Research methodology
1.3.1 Research design
1.3.2 Methods of data collection
1.3.3 Data sampling
1.3.4 Sample size
1.3.5 Tools for Analysis
1.4 Scope of the study
1.5 Limitation of the study
1.6 Chapter scheme
Chapter II 2.1 Review of the literature
Chapter III 3.1 Company and industry profile
Chapter IV 4.1 Data analysis and interpretation
Chapter V Findings, suggestions and conclusion
5.1 Findings
5.2 Suggestions
5.3 Conclusion
Reference

I
FIGURE PARTICULAR PAGE.NO

4.1 Figure competency model

TABLE PARTICULAR PAGE.NO

3.1 Table showing cub’s share holding

4.1 Table showing gender of the respondents

4.2 Table showing educational qualification of the

respondents

4.3 Table showing respondents awareness about

competency mapping

4.4 Table showing competency mapping is excellent

tool for succession planning

4.5 Table showing is competency mapping is required for

getting the higher position

4.6 Table showing organisation given any adequate

opportunities

4.7 Table showing analysis of competency mapping as an

ideal tool for employee development

4.8 Table showing questionnaire on competency

mapping –a managerial perception: at city union bank

II
CHART PARTICULAR PAGE.NO

3.1 Chart showing cub’s share holding

4.1 Chart showing gender of the respondents

4.2 Chart showing educational qualification of the

respondents

4.3 Chart showing respondents awareness about

competency mapping

4.4 Chart showing competency mapping is excellent

tool for succession planning

4.5 Chart showing competency mapping is required

for getting the higher position

4.6 Chart showing organisation given any adequate

opportunities

4.7 Chart showing analysis of competency mapping as an

ideal tool for employee development

III
ABSTRACT

Competencies are components of a job which are reflected in behaviour that is

observable in a workplace. The common elements most frequently mentioned are knowledge,
skills, abilities, aptitudes, personal suitability behaviour and impact on performance at work.
The main emphasis of organizations today is on competence. Gone are the days when people
used to talk in terms of skill sets, which would make their organizations competitive. There has
been a shift in focus, and organizations have begun to believe in excelling and not in competing.
The Competency mapping affects the existing competencies of managers. Therefore, the papers
attempt to measure the role of competency mapping in the efficient performance of the
employees at manager levels and determine various functional areas, where the competency
mapping can be proved beneficial. The research of study is based on the primary data collected
by the mean of questionnaire form the employees of five branches of HDFC Bank, located at
different places in Amritsar. Similarly, the result of study proves that, the competency mapping
is necessary for the performance and future growth of bank, because the growth and
development of every business is based on the efficient and satisfied working staff. Key Words
– Competencies, Resources, Performance Appraisal, Assessment, Career Development,
Banking etc.

IV