Artificial Intelligence and Data Analytics (AIDA) Guidebook

and effort in this definition of the end state, in communication with staff, and in training staff
for new roles and responsibilities.
The high-level approach for AI-centric organizational change management is to build on initial
successes, advantage AI system deployment owners to expand their footprint, and create a
general awareness and understanding of AI systems’ success across the enterprise. Awareness
expansion will be driven by governance, communication, and training. The following steps are
typical for organization change management, although every implementation will require
solutions tailored to a specific focus:
1. Clearly define the change and align it to business goals
• Understand the ‘Why’
• Understand the ‘How’ and assess feasibility and preparedness
2. Create a roadmap to understand the current and future goal state after
implementation of the change
3. Identify the leadership and implementation teams to begin assigning roles and
responsibilities
4. Identify the impacts and all individuals to be affected by implementation
5. Develop a communication structure and plans for training and onboarding for the
desired changes
6. Move forward with implementation – ensure consistent communication with the
implementation team throughout the process to work through roadblocks as they
emerge
7. Set up a structure to measure success, identify challenges, and assess the change
management process overall. Utilize this structure during and after implementation
to measure performance and identify key areas for improvement or future growth

Change Management Governance

To ensure successful organizational change, define clear leadership roles and decision-making
protocols within the team responsible for implementing the change. If the groups differ,
leadership develops a steady cadence of communication between the leadership team and the
implementation team. Since AI systems’ implementation will affect data and personal
information storage, ensure that the appropriate processes for data security are in place and
being maintained throughout the process. See the discussion of AI system development and
data management methodologies above.
The governance function can be supported with proper documentation of processes change
status, system training and testing status, compliance with all relevant procurement,
development, and deployment policies, and archive steps for future reference and
understanding. Key performance indicators (KPI) are used to evaluate the success of a
transition and to adjust as needed throughout the change management process, which is

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