CM launches ‘Jagannanku Chebudam’

Amaravati, May 9: Chief Minister YS Jagan Mohan Reddy launched a toll-free grievance redressal
helpline number 1902 as part of the ‘Jaganannaku Chebudam’ programme at the camp office here
on Tuesday.

Speaking after launching the programme, the Chief Minister said that the government’s intention is
to identify a solution for the problems and the same being followed in the last four years of
governance ’During my padayatra, I have heard the plight of several people, and around 90-95
percent of the problems are man-made and if the government is fair, there will be a solution to such
problems’’, he said.

For instance in rural areas, the majority of the elderly people complained of pension denial for them
despite being eligible. In the previous TDP regime, schemes were implemented by the Janabhoomi
committees by showing partiality, besides ignoring the eligibles. From pensions to allotment of
houses, there was a similar situation. Many programmes e341,have been undertaken to reach more
people and revolutionary changes were brought by the YSRCP Government and implementing the
welfare schemes for all the eligible in a transparent manner without giving any scope for corruption.

As a part of the initiatives, the State Government has launched the new outreach programme is an
improvised version of the Spandana, which aims to proactively reach out to the people, get their
grievances in a focused manner, and address them in a mission mode. Right from District Collectors
to the Commissioners to the secretaries, all the officials have been involved in this programme which
focuses on resolving the people’s grievances on a priority basis, the Chief Minister said. For the
effective implementation of the programme, Project Monitoring Units (PMUs) were established in
Mandal, District, State level secretariats, and CMO. DGP, Chief Secretary, and CMO officials will
review the PMUs timely for quick redressal of people’s grievances.

Elaborating further, the Chief Minister said that people can dial the CMO if they face difficulty in
getting YSR Pension Kanuka and other benefits of welfare schemes or any delay in receiving YSR
Aarogyasri services, any issues related to revenue records and others under Jagannannaku
Chebudam. Explaining the functioning of the program, he said that people can dial the toll-free
number 1902 to register their grievances. Once a caller shares a grievance with the representative of
the call center, a unique YSR (your service request) ID will be issued. Regular updates will be shared
through SMS regarding the status of the application. People can also share their feedback about the
redressal, he informed.

Meanwhile, Collectors and SPs spoke to the Chief Minister virtually from different districts. One
among them was Prakasam District Collector Dinesh Kumar who said that following the directions of
the Chief Minister a special unit has been set up in the district. The Project Monitoring Unit is
headed by the Collector and JC, in which a Special Deputy Collector is the convener, steps have been
taken to examine the requests and complaints coming from all the government departments, also at
the mandal level, and every grievance is examined and monitored.

Parvathipuram Manyam District Collector Nishanth Kumar said that they have prepared a complete
mechanism for the redressal of grievances. A 24/7 call center has been set up and is monitored by a
special officer. For the past few weeks, the officials have been fully prepared for the program and
have taken steps to solve the problems without any delay. Appropriate training was given to the
district officials and are also creating guidelines to be useful to others after the settlement of
grievances.

YSR District SP Anubrajan said all measures are being taken to make Jaganannaku Chebudam
program a success, and necessary police personnel have been appointed in project monitoring units
at the district level and Mandal levels. Awareness sessions are also conducted and have taken steps
to take the number 1902 to every doorstep, besides gathering daily status reports and resolving the
pending issues immediately, monitoring will be done at the district level whether the petition is
being resolved within the stipulated time frame and ensure justice to the petitioner with the
coordination of all departments. Mandal and District Legal Service Authority support will be taken
for the settlement of civil cases and also set up a feedback mechanism, hoping the program will
become a role model for the country.

Later, the Chief Minister also launched the ‘Jagannaku Chebudam’ website. Minister for IT and
Industries G Amarnath, Chief Secretary Dr. KS Jawahar Reddy, DGP K Rajendranath Reddy, Principal
Secretary (Housing) Ajay Jain, Special Chief Secretary (Agriculture and Cooperation) Gopal Krishna
Dwivedi, and other higher officials were also present.