SUMMER TRAINING PROJECT REPORT ON

“A STUDY ON EMPLOYEE
SATISFACITION”
Submitted to

I.K. GUJRAL PUNJAB TECHNICAL UNIVERSITY KAPURTHALA

In partial fulfillment of the requirement for

the award of degree of

“Master of Business Administration”

Submitted by- Submitted to-

Manny Kumar Department of management

Roll no: 2205974

DEPARTMENT OF MANAGEMENT

MALOUT INSTITUTE OF MANAGEMENT AND INFORMATION

TECHNOLOGY,
MALOUT (Punjab) (2022-24)
 CERTIFICATE
Certified that MANNY KUMAR ROLL NO-2205974 . Student of Malout Institute 0f
management and technology has carried out the report “EMPLOYEE SATISFACTION
AT “SOFTWIZZ” Under supervision of SHYNA GROVER, SOFTWIZZ -A
SOFTWARE SOLUTION .The studies carried out by Student herself and the contents of
the report do not form the basis for the award of any other degree to the candidate or to
anybody else

SHYNA GROVER
SOFTWIZZ TECHNOLOGIES PVT.LTD

i
DECLARATION
I, MANNY KUMAR, hereby declare that the report of the project entitled “A STUDY
ON EMPLOYEE SATISFACTION AT SOFTWIZZ TECHNOLOGIES PVT. LTD
(BATHINDA)” has not presented as a part of any other academic work to get my degree
or certificate except MALOUT INSTITUTE OF MANAGEMENT AND
INFORMATION TECHNOLOGY, MALOUT, for the fulfillment of the requirements
of the degree of MASTERS IN BUSINESS ADMINISTRATION .

MANNY KUMAR

ii

ACKNOWLEDGEMENT
It is proud of my privilege & pleasure to express my deep sense of gratitude to my
training guide MS SHYANA GROVER, BATHINDA for her help, valuable guidance &
constant encouragement to complete the study “A STUDY ON EMPLOYEE
SATISFACTION AT SOFTWIZZ BATHINDA”.

I also want to thank all the staff & employees of our organization because without
the help & support of them, I can’t be able to complete my training report.

In the present world of competition, there is a race of existing in which those who are
having willed to come forward succeed. Project is like a bridge between theoretical and
practical working. With willing I join this particular project.

To design and compare a project report is very laborious work, which no student
complete without taking any help from any professional.

First of all, I would like to thank the supreme power of almighty God who is obviously
the one who has always guided us to work on right path of our life.

I express my deep gratitude to my guide for her invaluable guidance during the project.
Her unlimited guidance, innovative ideas and tireless efforts helped along the way in
completing the project. I am also thankful to the staff members for their encouragement
and cooperation in this successful completion of my project.

In the end I would like to thank my parents whom greatly indebted for having me brought
me love and encouragement of this stage

MANNY KUMAR

iii
TABLE OF CONTENTS
CHAPTER NO. PARTICULARS PAGE NO.

1. CERTIFICATE I.
2. DECLARATION II.
3. ACKNOWLEDGEMENT III.
4. Company profile and Introduction to the Topic 6-20

5. Review of Literature 21-22

6. Objectives of the study 23

7. Scope of study 24

8. Research Methodology 25-26

9. Analysis & Interpretation of the study 27-38

10. Grievance and handling 39

11. Recognisition and reward 40-41

12. Conclusion 42

13. Limitations of the project 43

14. Bibliography 44

15. Appendices (Questionnaire) 45-46

iv
CHAPTER – 1
INTRODUCTION OF THE COMPANY
1.1 INTRODUCTION TO THE ORGANIZATION SOFWTIZZ
SOFTWIZZ is a nationally recognized IT company which is committed to provide highly
customized integrated IT solution to clients and also renowned for superior training
programs delivered by an enviable team of qualified experts and highly experienced
trainers.
SOFTWIZZ Pvt ltd is a leading software development and training group in various
domans across the industry like CSE, IT, ECE, MECHANICAL, CIVIL and EE, BBA &
MBA.
Our skilled team of professionals make sure that the product is developed as per the
customer’s needs and keeping the customer informed about the development of their
project from time to time . In SOFTWIZZ our Research & Development arm offers SEO
tools for SEM professionals.
SOFTWIZZ also provides Technical Support & Consultancy to Software Companies like
JIA Group,Bhatinda; New Zealand, Sagitech solutions Panchkula, Jarc Mohali, Infonet
Solution, Delhi etc.

Company Strategy

Purpose: - To be a leader in IT industry by providing enhanced services relationships and

profitability. We continuously strives to deliver exceptional services and achieve
excellent results throughout different sectors.

Our Mission
To grow through creativity invention and innovation and to build long term relationships
with our clients and provide exceptional customer services by pursuing business through
innovation and advances technology.

OUR VISSION

Our vision is to be recognized as a leading provider of quality services that exceed the
expectations of our esteemed clients.

OUR VALUES

 Putting Customers First.

 Taking pride in what we do.
 Respecting Others.
 Striving to be the Best.
 Acting with Integrity.

Our Hottest Clients & Projects:-

PROJECTS URL's COUNTRY

Viva Sales www.softwizz.in/vivasales UK

Mds Creative www.mdscreative.com Germany

Liddle TV www.filmon.com UK

Paradigms(Android) Running Australia

Printcost www.popgraphics.net UK
 PSTDO Bootstrap www.bootstrap.achieversperfect.com USA

Essencesoftwares www.essencesoftwares.com Australia

Dashboard(Wordpress) Running USA

Realstate www.realestate.softwizz.in Russia

Dealpartners(WordPress) www.dealpartners.co.uk.gridhosted.co.uk UK

Littletonvineyard www.littletonvineyard.net USA

Gpakoffshore www.gpakoffshore.com UK

OUR TEAM:-

Real Generosity toward the future consists in giving all to what is present.
SOFTWIZZ’s consultative approach can transform your challenge into dynamic business
positives.
1) Mr. Kamaljot Kansal
(C.E.O)
He is the backbone of SOFTWIZZ and a man with more than 11 year rich practical
experience; who believes the Idea that “if you don’t design your own life plan chances
are you will fall into someone else plan”.
2) Dr. Seema Kansal
(Managing Director)
A woman believes that "the harder you work the luckiest you become." She has more
than 8 years experience in Business Field .
3) Mr. Rajeev Nayyar
 (General Manager)
A man who strongly feel that " opportunities Don't happen, you create them ". A
very committed team leader who has been professionally attached with Multinational
companies for more than 18 years and has lead the marketing teams in all states of North
India.
4) Mr. Surneel Goyal
(Branch Manager)
A man who believes that "Things work out best for those who make the best of how
things work out." He has more than 4 years solid industrial experience in a software
companies & is very dashing and innovative in His technical approach.
5) Ms. Urvashi
(Dean Academics)
A woman who posses element of talent which is the most crucial ingredient of recipe
of success. She has more than 3 years experience in business development.
6) Er. Vishal Goyal
(Head & Technical Advisor at US Branch)
He has more than 10 years industrial experience in US and smooth handling of the
entire US business.

7) Er. Yukti Jindal

(Center Head- US Branch)
A woman who firmly believes that "In life, where you reach largely depends upon
where you start." She joined this branch in the year 2007 and has given her immense
inputs in bringing the company to its present status.

COURSES Offered :
For CSE/IT/MCA Professionals:-
 1) Web Development in PHP with LIVE Projects
2) Web Development in .NET with LIVE Projects
3) JAVA (Core as well as Advance ) with LIVE Projects
4) Android Applications with LIVE Projects
5) Web Designing (Photoshop, Coral Draw)
6) C#, Console Applications, VB.NET, ASP.NET
7) MySQL, SQL, ORACLE
8) Networking (MCSE, CCNA, RHSE)
9) SEO (Search Engine Optimization)

For ECE/EE/EIE Professionals:-

1) Robotics With Live Project

2) VLSI-VHDL with Live Project
3) Embedded System Design with Live Project
4) Microcontroller with Live Project
5) Microprocessor with Live Project
6) PCB Designing
7) AVR & PIC Family
8) PCB and layout designing
9) AUTOMATION with Live Project
10) Project development with ARM processors
For MECHANICAL Professionals:-
1) AUTOCAD (2D)
2) AUTOCAD (3D)
3) SOLIDWORKS
4) CATIA
5) PRO-E
6) NX-Cam
7) CNC PROGRAMMING
8) 3D-PRINTING
9) MANUFACTURE PROCESS (MP)
For CIVIL Professionals:-
1) AUTOCAD (2D)
2) AUTOCAD (3D)
3) STAAD-PRO
4) REVIT
5) 3Ds-MAX
6) STRAP
FOR BBA/MBA :-
1) MARKETING.
2) HR.
3) FINANCE.

Our core strength is our timely, technically and cost effective project delivery. We also
provide customers with designs as per their demands. SOFTWIZZ also provide Industrial
Training of 6 Months & 6 Weeks to B.Tech & MCA students. We help students in
building their career

SERVICES OF SOFTWIZZ
1. SOFTWIZZ
Technology today is so dynamic that keeping pace with it is not possible for internet
businesses without professional help. SOFTWIZZ helps bridge that gap, efficiently and
effectively. Our solutions are aimed at maximizing desired outcomes and positioning
businesses at the apex of competition. Innovative in approach and thorough in execution,
our results are simply matchless

• Website development
 • Software development

• Digital Marketing

• SEO

 Website development

Developing a Website involves a lot of activities before launching it to World Wide Web.
While developing a website we have to also keep all the Web development tools and
platforms in mind in order to deliver the Best website to each of our customer. We have
always heard about the next generation Web development tools and technology that
strongly reflects the future of this industry. We consider everything that is required in
developing a user-friendly and SEO friendly website. We at SOFTWIZZ lead all our
competitors and offers wide range of Customized website development solutions.

SOFTWIZZ is a software company that focuses on highly qualitative, timely delivered

and cost effective software development. With a rich and varied experience in providing
software development and project management capabilities and stringent quality
standards ensure us to develop solutions that give your business an edge over your
competitors. Our global software model makes sure we deliver maximum targeted result
to You.

 Digital Marketing

If you have been looking for a professional and experienced Digital marketing Agency,
consider SOFTWIZZ . We have services that are focused on marketing solutions which
aim towards various digital formats popularly used by people to access information and
news. We can combine traditional marketing processes with modern technology that
enables businesses to engage and influence target audience and draw attention. We create
an End-to-End Digital Strategy for Your Brand: We Create category leading digital
presence with Ideas conceptualized, crafted and executed online strategy that covers all
digital media services.

 Domain and Hosting Services

SOFTWIZZ is one of the top web hosting and domain registration company in North
India. We are one of the best, reliable & affordable hosting companies operated in India
using cutting edge technology available. There are number of choices available for
Domain Registration and Hosting Services. This should be backed up by amazing value
added services which includes excellent customer support. SOFTWIZZ Web Hosting
Company in India provides you all this and much more. We even help you set up your
emails. We have become one of the best companies in the hosting industry by providing
support and reliable services that have been well appreciated by our customers. We also
has a strict policy of NO Hidden Charges, NO Extra Fee and NO set up charges.

 SMS/Email Marketing

SOFTWIZZ would like to introduce you our bulk SMS/Email service that helps you to
expand your business's ability across India. SMS/Email Marketing Service helps you to
inform news, promotions, or activities, from your business direct to the right target of
your customers. With BULK SMS/Email Marketing service, you can save costs from the
advertising program, and improve your Marketing plan through this efficient system.
SMS/Email Marketing service is the best choice for you to enhance your business's plan,
and increase more opportunities and channels for your business to reach the goal
3. SOFTWIZZ Educational Services
Our experience has enabled us to provide productive & effective skills according to latest
trend for Student’s Career in various sectors. We also provide certified courses in
different Fields. Here, Students enter as a novice and Leave as experts.
• Certified Course in Human Resource Management

• Certified Course in Retail Management Marketing

• Certified Course in Web Development

• Certified Course in Digital Marketing

• Certified course in Marketing Management

• Certified course in Social Media Marketing

 Certified Course in Human Resource Management

This is a specialized management program with a clear cut focus on the Human Resource
Management as one of the most important functions in an organization. Human resource
management is a process of bringing people together so that the goals of the organization
can be achieved. This program helps the candidate to understand the role of the HR
Manager in this ever growing competitive industry. It is a program which should be done
by candidate who wants to pursue their career in Recruitment, Training and
Development.

 Certified Course in Retail Management Marketing

The certificate program is the right course for aspirants who would like to become retail
professionals at supervisory levels and those who own or manage a retail business. The
one year program will introduce participants to various aspects of professional retailing.
The curriculum has been designed by professionals and includes sessions in theory and
practical applications in a balanced measure.

 Certified Course in Web Development

Every industry & organization requires a web presence these days, which has created a
huge demand for qualified & skilled web developers. It is a career program designed to
equip you with the professional skills required to secure successful jobs or freelancing
opportunities in the growing web development industry. This program trains you in best
industry practices for developing dynamic websites, database design & programming.
Web development can involve development of a single web page or complex online
shopping websites, company websites and numerous other types of websites. As a web
developer you will develop & design websites and ensure their proper functioning
through programming languages.

 Certified Course in Digital Marketing

The course is a practical guide to use digital marketing to effectively reach out to your
internet audience while building your brand and generating sales. The course structure is
an integrated module covering all the aspects and concerns of the modern Digital
Marketing industry.

 Certified course in Marketing Management

Marketing Management is designed to serve as an introduction to the theory and practice

of marketing. Students will improve their ability to develop effective marketing strategies
and assess market opportunities, as well as design strategy implementation programs. In
addition, students will have the opportunity to communicate and defend their
recommendations and build upon the recommendations of their peers.
  Certified course in Social Media Marketing

Aimed at professionals looking to gain a greater understanding of how to utilize online

social media strategies, this short course teaches the essential skills behind creating and
managing effective social media campaigns. The course explains how to use sites like
LinkedIn, and Google+ for marketing purposes, and covers the basic guidelines of
effective blogging, Tweeting and posting.

1.2 INTRODUCTION ABOUT TOPIC

Business today is dynamic, with a steadily increasing pace of change. Timely and
actionable information is the best way to combat the elements. Every organization needs
three types of resources e.g. financial resources, human resources and technological
resources. No organization can achieve success without its employee. Success and failure
of business somehow depends on its employees they have.

Happy workers are productive workers. Until and unless a worker is satisfied, he cannot
give be productive. Employee satisfaction is important for its humanitarian value and for
its financial benefit (due to its effect on employee behavior.)

Increasing job satisfaction is important for its humanitarian value and for its financial
benefit (due to its effect on employee behavior.) As early as 1918, Edward Thorndike
explored the relationship between work and satisfaction in the Journal of Applied
Psychology.

Research has included measures of job satisfaction in all our employee surveys. Clear
patterns have emerged.

Employees with higher job satisfaction:

 Believe that the organization will be satisfying in the long run.
 Care about the quality of their work.
 Are more committed to the organization.
 Have a higher retention rates, and
 Are more productive.
Vague terms like “Morale” often include elements of satisfaction, commitment, desire to
quit, communication etc. A major business magazine quoted a CEO who consistently
confused job satisfaction with complacency. A lack of conceptual clarity makes it
difficult to learn anything useful or precise.

One area of disagreement is whether job satisfaction has multiple dimensions.

Researchers like Porter and Lawler define Job satisfaction as a uni-dimensional construct;
that is, you are generally satisfied or dissatisfied with your job. In contrast, Smith,
Kendall and Hulin argue that job satisfaction is multi-dimensional; that is, you may be
more or less satisfied with your job, your supervisor, your pay, your workplace, etc.

For the purpose of our work, we follow Porter & Lawler and define job satisfaction as
people’s affective (emotional) response to their current job conditions. We also carefully
distinguish job satisfaction from its consequences. Desire to stay with an organization is
not a symptom to job satisfaction; it is a consequence pf job satisfaction. As an
independent factor, desire to stay is also affected by other factors such as employees’ job
security, expectations about their future success in the organization, etc.

SOURCES OF CONFUSION:

Negative is stronger than positive. Dissatisfaction seems to be more motivating than

satisfaction. In a similar way, people often react more immediately and visibly to pain
than to a pleasant stimulus.

Diminishing returns. Frequently, there is not a simple relationship between satisfaction

and its consequences. For example: the greater the dissatisfaction, the greater the
motivation to quit. Once people are basically satisfied, they are no longer motivated to
quit. How will their behavior be different if they are widely satisfied with their jobs?
They will still not be motivated to quit. Thus, once employees are satisfied with their
jobs, being widely satisfied may not produce significantly different behavior. This effect
can cause managers to under-estimate just how motivating job satisfaction really is.

WHAT ARE THE STATISTICALLY SIGNIFICANT FACTORS THAT AFFECT

JOB SATISFACTION?

I surveyed 50 samples largely white collar, employees at Infowiz Company from all
levels of employees. 20% were managers/supervisors; 80% worked full-time; average
age was 33; they were all male employees.

As part of a larger project whose goal was to create an employee-driven, survey-

improvement process, there are many factors that influences, such as Leadership and
Planning, Corporate Culture, Communication, Career Development, Individual Role,
Grievance Handling, Recognition and Rewards, Teamwork and Cooperation, Working
Conditions, Supervisor’s Role, Training and Development and Benefits. But there are
mainly six factors that influenced job satisfaction. Those are high, job satisfaction was
high. When those factors were low, job satisfaction seems low.

Bellow the table shows that job satisfaction is influenced by opportunities one get in his
work place, stress level, leadership of his organization, work environment, reward and
awards, and the authority he gets.

OPPORTUNITY:

Employees are more satisfied when they have challenging opportunities at work. This
includes chances to participate in interesting projects, jobs with a satisfying degree of
challenge and opportunities for increased responsibility. Important: this is not simply
“Promotional Opportunity”. As organizations have become flatter, promotions can be
rare. People have found challenge through projects, team leadership, special assignments
as well as promotions.

ACTIONS:

 Promote from within when possible.

 Reward promising employees with roles on interesting projects.
 Divide jobs into levels of increasing leadership and responsibility.

It may be possible to create job titles that demonstrate increasing levels of expertise
which are not limited by availability of positions. They simply demonstrate achievement.
STRESS:

When negative stress is continuously high, job satisfaction is low. Jobs are more stressful
if they are interfere with employees’ personal lives or are a continuing source of worry or
concern.

ACTIONS:

 Promote a balance of work and personal lives. Make sure that senior managers
model this behavior.
 Distribute work evenly (fairly) within work-teams.
 Review work procedures to remove unnecessary “Red-Tape” or bureaucracy.
 Manage the number of interruptions employees have to endure while trying to
do their jobs.
 Some organizations utilize exercise or “Fun” breaks at work.

LEADERSHIP:

Employees are more satisfied when their managers are good leaders. This includes
motivating employees to do a good job, striving for excellence or just taking action.

Actions:
 Make sure your managers as well trained. Leadership combines attitudes and
behavior. It can be learned.
 People respond to managers that they can trust and who inspire them to achieve
meaningful goals.

WORK STANDARDS:

Employees are more satisfied when their entire workgroup takes pride in the quality of its
work.

Actions:
 Encourage communication between employees and customers. Quality gains
importance when employees see its impact on customers.
 Develop meaningful measures of quality. Celebrate achievement in quality.

FAIR REWARDS:
Employees are more satisfied when they feel they are rewarded fairly for the work they
do. Consider employee responsibilities, the effort they have put forth, the work they have
done well and the demands of their job.

Actions:
 Make sure rewards are for genuine contribution to the organization.
 Be consistent in your reward policies.
 If your wages are competitive, make sure employees know this.
 Rewards can include a variety of benefits and perks other than money.

ADEQUATE AUTHORITY:

Employees are more satisfied when they have a adequate freedom and authority to do
their jobs.

Actions:
 Let employees make decisions.
 Allow employees to have input on decisions that will affect them.
 Establish work goals but let employees determine how they will achieve those
goals. Latter reviews may identify innovative “Best Practices’.

CHAPTER 2-Objectives of the study

1. To identify factors, those give employees satisfaction.

2. To find out the significant relation between employee satisfaction and

business result.

3. To find out whether happy employees are productive employees.

 CHAPTER 3-SCOPE OF THE STUDY

 The study is intended to evaluate satisfaction of employees in the organization.

 A good satisfaction program procedure is essential to achieve goal of the
organization. It efficient satisfaction programs of employee are made not only in
this particular organization but also any other organization.
 The organizations can achieve the efficiency also to develop a good
organizational cultural.
 CHAPTER 4-Research methodology

In order to reach relevant conclusion, research work needed to be designed in a proper

way. Research part is divided into following steps:

 Literature survey
 Analysis
 Conclusion

1. Literature survey:
In order to know the actual concept of Employee Satisfaction, factors that give
satisfaction, an extensive literature survey need to be done. Various sources for
information would be journals, books, articles and internet.

2. Analysis:
Analyzing the facts that employee responses through questionnaire. Questionnaire
could be developed on various parameters. Then gathered data will be processed
through statistical techniques.

3. Conclusion:
 After doing analysis of the responses of the employees, conclusion would be given on
the basis of gathered information.

Data collection sources

Research will be based on two sources:

1. Primary data
2. Secondary data

1) PRIMARY DATA:

a.) Questionnaire: Primary data will be collected by preparing questionnaire for

employees. The questionnaire contained questions on dimensions viz;

i. Leadership and planning

ii. Corporate Culture
iii. Communication
iv. Career Development
v. Individual Role
vi. Grievance Handling
vii. Recognition and Rewards
viii. Teamwork and Cooperation
ix. Working Conditions
x. Supervisor’s Role
xi. Training and Development
xii. Benefits

b.) Personal interview: Essentially informal ones that could be very effective as well as
interesting.

2) SECONDARY DATA:

Secondary data will consist of different literatures like books which are published,
articles, internet, magazines and websites of various companies.
 CHAPTER 5- DATA ANALYSIS AND INTERPRETATION

The title of my project was “Employees Satisfaction”. The survey covered 50 employees
at company. The survey was conducted through a survey questionnaire. There were 15
grand questions in the questionnaire, but there were also few sub questions in my
questionnaire. Different age groups of employees have been covered under survey.

Q1: - 1How much satisfied are you with this company as your employer?

Very Dissatisfied 2
Dissatisfied 3
Neutral 10
Satisfied 17
Very Satisfied 18
 Overall Satisfaction

40.00% 33%
36%

30.00% Series1
20%
20.00%
10.00% 7%
4%
0.00%

INTERPRETATION-

This question was asked to check whether they are happy to work under their respective
employer or not. Most of the SOFTWIZZ Company employees are very satisfied. There
are very negligible numbers of employees are not satisfied with their employer. By taking
data all together it shows almost equal numbers of employees are satisfied and somewhat
dissatisfied.

LEADERSHIP AND PLANNING

Q: -2 Do you have confidence in the leadership of this organization?

Disagree strongly 2
Disagree somewhat 1
Neutral 8
Agree somewhat 3
Agree strongly 36
 Confidence in Leadership

80% 72%
70%
60%
50%
40%
30% Series1
20% 16%
10% 4% 2% 6%
0%
.. ... l .. y
r o. m tra e. gl
st u m n
So e
So ro
re
e
re
e N
e St
g e e
is
a ag gr re
D is A A
g
D

Q3: - Is there adequate planning of Corporate Objectives?

Disagree strongly 8
Disagree somewhat 2
Neutral 1
Agree somewhat 18
Agree strongly 21
 Adequate Planning

50% 42%
40% 36%
30% Series1
20% 16%
10% 4% 2%
0%

CORPORATE CULTURE

Q4: - Is quality a top priority in this organization?

Disagree strongly 1
Disagree somewhat 4
Neutral 2
Agree somewhat 1
Agree strongly 42
 Quality as Top Priority

90% 84%
80%
70%
60% Series1
50%
40%
30%
20%
8%
10% 2% 4% 2%
0%

Q5: - Does individual initiative is encouraged in this organization

Disagree strongly 3
Disagree somewhat 8
Neutral 11
Agree somewhat 14
Agree strongly 14
 Individual Initiative
28%28%
30% 22%
20% 16%
10% 6% Series1

0%

COMMUNICATION

Q6: - Do you think that you can trust what the management tells you to do?

Disagree strongly 1.5

Disagree somewhat 3.5
Neutral 2.5
Agree somewhat 5.5
Agree strongly 12
 Trust on Management

30 24
No.of Employees

20
11
7 No. of Employees
10 5
3
0
Disagre...

Disagr...

Neutral

Agree...

Agree S...

Q: -7 Is there adequate communication among all the sections?

Disagree strongly 2
Disagree somewhat 3.5
Neutral 1.5
Agree somewhat 8
Agree strongly 10
 Communication among Sections
No.of Employees

25
20
20 16
15
10 7
5 4 3
Series1
0
Disagree S...

Disagree ...

Neutral

Agree So...

Agree Stro...

CAREER DEVELOPMENT

Q8: - Do you have a clearly established career path in this organization?

Disagree strongly 7.5

Disagree somewhat 10.5
Neutral 10.5
Agree somewhat 10.5
Agree strongly 11

Career Path

25% 21% 21% 21% 22%

20%
15%
15%
Series1
10%
5%
0%
l
.

...

...
..
ra
r..

e.
So

ro
St

m
eu

St
So
ee
ee

ee
r
r

ee
ag
ag

gr
gr
is
is

A
D

A
D

Q9: - Do you have opportunities to learn and grow?

Disagree strongly 3
Disagree somewhat 4
Neutral 8
Agree somewhat 14
Agree strongly 21
 Opportunities to Learn and Grow

50%
42%
40%
30% 28%
Series1
20% 16%
10% 6% 8%

0%

YOU’RE ROLE

Q10: - Are you given enough authority to make decisions?

Disagree strongly 3
Disagree somewhat 1
Neutral 18
Agree somewhat 22
Agree strongly 6
 Authority to make Decisions

50% 44%
40% 36%
30%
Series1
20%
12%
10% 6%
2%
0%

Q11: - Do you feel that you are contributing to this organization’s mission?

Disagree strongly 2
Disagree somewhat 9
Neutral 2
Agree somewhat 11
Agree strongly 26
 Contribution to Mission

60% 52%
50%
40%
30% 22%
20%
18% Series1

10% 4% 4%
0%

Q12: - Do you have materials and equipments to do your job well?

Disagree strongly 2
Disagree somewhat 14
Neutral 2
Agree somewhat 14
Agree strongly 18
 Adequate Material and Equipment

40% 36%
30% 28% 28%

20% Series1

10% 4% 4%
0%

GRIEVANCE HANDLING

Q13: - Are you satisfied with the grievance handling procedures in the
organization?

Disagree strongly 1.5

Disagree somewhat 4
Neutral 5.5
Agree somewhat 12
Agree strongly 2
 Grievance Handling

30
24
No. of Employees

25
20
15 11
10 8
4 Series1
5 3
0
Neutral
Disagree S...

Disagree...

Agree So...

Agree Str...

RECOGNITION AND REWARDS

Q14: - Can you count on getting recognition by doing a good work?

Disagree strongly 2.5

Disagree somewhat 5
Neutral 7.5
Agree somewhat 5.5
Agree strongly 4.5
 Getting Recognition
No. of Employees
20
15
15
10 11
10 9
5
5
Series1
0
Disagree S...

Disagree ...

Neutral

Agree So...

Agree stro...
Q15: - Do you get promotions on doing a good work?

Disagree strongly 10.5

Disagree somewhat 8
Neutral 4
Agree somewhat 1.5
Agree strongly 1

Promotion
No.of Employees

25 21
20 16
15
10 8
5 3 2 Series1
0
Disagree S...

Agree Stro...
Disagree ...

Neutral

Agree So...
 CONCLUSION

The samples of this survey were the employees of SOFTWIZZ The survey was
conducted to determine satisfaction level of the employees on various parameters.

There were many questions asked to check whether they are happy to work under
respective employer or not. Most of the Company `s employees are very satisfied. But
few Company’s employees were not happy.

There are very negligible numbers of employees who are not satisfied with their
employer. By taking all together it shows almost equal numbers of employees are very
satisfied and somewhat dissatisfied.
.
More than 50 percent samples are very much concerned that they contribute to their
organization’s mission. They also showed their concern for Appreciation System. They
want some sort of recognition for good performance. In spite of the following they want a
regular and structured system of feedback.

..Almost everybody wants to continue his services and almost everybody were interested
to recommend their relatives or their friends about their company. Unsatisfactory things
were, management and worker cooperation and initial initiative was not encouraged.

One thing that makes human unique is ability to focus energy. Whether to heat a home or
to cut steel with a laser, focusing energy where it’s needed produces significant results.
As a manager, one need to know what is important and where is the problem. Focusing
time and resources on a specific problem is more likely to produce measurable benefits
for the organization.
 Limitations of the project

While undertaking my final project and making this project I was confronted with the
following limitations:

 The constraint of time as I had only 4 months to complete our project.

 An intended error on part of the respondent may have crept in.

 Each and every individual’s perception is not same in a particular aspect.

 It was not possible to go to each and every employee to get the questionnaire
filled due to large population size.
Bibliography
 AllanC.Timo N.2000, “Globalization and Organization of the work,” University
of Wollongong Press.
 Armstrong. M. (1999),A handbook of human resource management practices,
Kong page, UK.
 Butkus,R.T.&Green,T.B.1999,Motivation,Beliefs and organizational
Transformation Organization Quorum Books.
 www.softwizz.co.in

SAMPLE QUESTIONNAIRE TO STUDY THE SATISFACTION

LEVEL OF THE EMPLOYEES
Name………………………………. P. No……… Dept……………….Sex…………
What is your age?
15-20……. 20-30……. 30-40……. 40-60…….

How long have you been working for this organization?

Less than 1 Year……. 1-5 years…….
5-10 Years……. 10 or more…….

1. How much satisfied are you with this organization as your employer? (Please
circle one number)
Very Very
Dissatisfied Satisfied
1 2 3 4 5

2. Leadership and Planning. (Please circle one number for each statement)
I have confidence in the leadership of my organization….1….2….3….4….5
There is adequate planning of corporate objectives……...1….2….3….4….5

3. Corporate Culture. (Please circle one number for each statement)

Quality is a top priority with this organization…………..1….2….3….4….5
Individual initiative is encouraged at this organization….1….2….3….4….5

4. Communication. (Please circle one number for each statement)

I feel I can trust what the management tells me to do…..1….2….3….4….5
There is adequate communication among all sections…..1….2….3….4….5

5. Career Development. (Please circle one number for each statement)

I have a clearly established career path at this org……..1….2….3….4….5
I have opportunities to learn and grow…………………1….2….3….4….5

6. Your Role. (Please circle one number for each statement)

I am given enough authority to make decisions……….1….2….3….4….5
I feel I am contributing to this org.’s mission…………1….2….3….4….5
I have the materials and equipments to do my job…….1….2….3….4….5

7. Grievance Handling. (Please circle one number for each statement)

Grievance handling procedure is satisfied…………….1….2….3….4….5

8. Recognition and Rewards. (Please circle one number for each statement)
If I do good work I can count on getting recognition…1….2….3….4….5
I feel my skills and knowledge are valued……………1….2….3….4….5
My salary is matching to my responsibilities………....1….2….3….4….5

9. Teamwork and Cooperation. (Please circle one number for each statement)
I feel part of a team working towards a shared goal…..1….2….3….4….5
 “Politics” is strange for us at work place……………...1….2….3….4….5
I get full cooperation from my fellow employees……..1….2….3….4….5

10. Working Conditions. (Please circle one number for each statement)
I believe my job is secure……………………………..1….2….3….4….5
Environment balanced with health &safety factors…...1….2….3….4….5
Deadlines are realistic…………………………………1….2….3….4….5
My workload is reasonable……………………………1….2….3….4….5

11. Your Immediate Supervisor. (Please circle one number for each statement)
My supervisor treats me with respect…………………1….2….3….4….5
My supervisor handles my work related issues……….1….2….3….4….5

12. Training and Development Program. (Please circle one number for each
statement)
This org. provides as much initial training as needed...1….2….3….4….5
This org. provides ongoing training as needed……….1….2….3….4….5
Adequate development facilities are available………..1….2….3….4….5

13. Benefits. (Please circle one number for each statement)

I am satisfied with this org. benefits package………...1….2….3….4….5
School, College, Hospital Accommodation facilities…1….2….3….4….5

14. Would you recommend employment at this org. to a friend or any relative?
Definitely not……. Probably not……. May Be…….
Probably would……. Definitely Not