Assessment 1

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Started on Tuesday, 20 February 2024, 11:15 AM
State Finished
Completed on Tuesday, 20 February 2024, 11:58 AM
Time taken 43 mins 3 secs
Grade 13.00 out of 15.00 (86.67%)
Question 1
Correct
Mark 1.00 out of 1.00
 Flag question

Question text
A middle-level manager would typically be responsible for _____.
a.

environment
b.
daily supervision of the non-managerial employees who perform the specific activities necessary
to produce goods and services
c.
controlling the management activities of their own departments
d.
the performance of all departments

Question 2
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Question text
Sustainability focus on the triple bottom line of the organisation, related to the systematic social,
environmental and _____ issues.
a.
economic
b.
technological
c.
international
d.
political

Question 3
Correct
Mark 1.00 out of 1.00

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Question text
Who coined the term stakeholder and defined the term as ‘those groups without whose support
the organisation would cease to exist’?
a.
Archie Carroll
b.
R. Edward Freeman
c.
Clarkson
d.
Milton Friedman

Question 4
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Question text
Management is the process of working with and through others to achieve business objectives, by
balancing effectiveness and efficiency and by making use of scarce resources, in a changing
environment.

Select one:
True
False

Question 5
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Question text
According to the stakeholder salience model, _____ stakeholders are likely to have a formal
mechanism in place that acknowledges the legitimacy of the relationship with the organisation.
a.
dangerous
b.
discretionary
c.
dominant
d.
dormant

Question 6
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Question text
_____ managers are necessary to implement the strategies developed at the executive level.
a.
Lower
b.
Top
c.
Middle
d.
Supervisory

Question 7
Correct
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Question text
UN Sustainable Development Goal _____ concerns biodiversity loss.
a.
13
b.
4
c.
15
d.
10

Question 8
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Question text
When two or more subsystems are working together to produce more than they are working apart,
it is known as _____.
a.
synergy
b.
quality
c.
entropy
d.
productivity

Question 9
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Question text
_____ an implicit agreement whereby members of society grant organisations the license to
operate through public consent, with the expectation that organisations will address certain
societal needs.
a.
Social power is
b.
Stakeholder theory refers to
c.
The social contract is
d.
The political contract is

Question 10
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Question text
The four functions of a manager are (i) _____; (ii) _____; (iii) _____; and (iv) _____.
a.
envisioning; determining reporting lines; communicating; reporting
b.
planning; organising; co-ordinating; directing
c.
planning; organising; leading; controlling
d.
goal-setting; organising; directing; motivating

Question 11
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_____ play(s) an important role in the informal management of business ethics.
a.
Human activity
b.
Stakeholder engagements
c.
A code of conduct
d.
Corporate culture

Question 12
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Question text
The performance of five managerial functions for successful management, namely planning,
organising coordinating, commanding and control is the essence of _____ management.
a.
bureaucratic
b.
systems
c.
administrative
d.
scientific

Question 13
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Question text
The structuring of an organisation into a hierarchy, where the organisation and its members are
governed by clearly defined rational decision-making rules is known as _____ management.
a.
bureaucratic
b.
administrative management
c.
total quality
d.
systems

Question 14
Incorrect
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Question text
To view employees merely in terms of their efficiency may result in abusive management and the
abuse of power by managers.

Select one:
True
False

Question 15
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Question text
Planning involves the allocation of organisational resources to relevant departments or
individuals and the definition of tasks, roles and responsibilities to achieve organisational goals.

Select one:
True
False
Assignment2
Assignment2

Assessment 2
Open course index
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Started on Thursday, 14 March 2024, 12:28 PM
State Finished
Completed on Thursday, 14 March 2024, 1:22 PM
Time taken 53 mins 40 secs
Grade 13.75 out of 15.00 (91.67%)
Question 1
Correct
Mark 1.00 out of 1.00

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Question text
The performance of five managerial functions for successful management, namely planning,
organising coordinating, commanding and control is the essence of _____ management.
a.
systems
b.
administrative
c.
bureaucratic
d.
scientific

Question 2
Partially correct
Mark 0.75 out of 1.00

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Question text
Which one of the following would an organisation assess when conducting an internal
environmental analysis? (Select all options you deem correct).

a.
Commitment to ethical conduct
b.
Changes in ownership
c.
Investment in social development programmes
d.
Mission and objectives

Question 3
Correct
Mark 1.00 out of 1.00

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Question text
Sustainability focus on the triple bottom line of the organisation, related to the systematic social,
environmental and _____ issues.
a.
economic
b.
political
c.
international
d.
technological

Question 4
Correct
Mark 1.00 out of 1.00

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Question text
Which one of the following provides the best definition of the term sustainability?
a.
To maintain, to keep being, to preserve and to support, with structures to hold on to
b.
To grow, mature, improve and progress
c.
To adhere to one’s duties in the present and future
d.
To be more than you anticipated and planned for

Question 5
Correct
Mark 1.00 out of 1.00

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Question text
Which one of the following researchers was best known for his/her contribution to the
bureaucratic approach to management?
a.
Max Weber
b.
FW Taylor
c.
Frank Gilbreth
d.
Lillian Gilbreth
Question 6
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Question text
_____ management represents the relatively small group of managers who control the
organisation and with whom the final authority and responsibility for executing the management
process rests.
a.
Lower
b.
Middle
c.
Top
d.
Supervisory

Question 7
Correct
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Question text
Unemployment rates, business confidence, interest rates and gross domestic product are examples
of variables in the _____ environment that affect the performance of organisations.
a.
technological
b.
international
c.
economic
d.
social

Question 8
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Question text
Consider the following list of variables to answer question:
1 The mission statement
2 Objectives of the organisation
3 Economic environment
4 Organisational resources
5 Social environment
6 Customers
7 The labour market and labour unions
8 Intermediaries
Which of the variables listed originate from an organisation’s market environment?

a.
3, 4, 5
b.
5, 6, 7
c.
6, 7, 8
d.
5, 6, 7, 8

Question 9
Correct
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Question text
The _____ of management support(s) the notion that all managers engage in some manner in four
fundamental interrelated activities to achieve goals known as the management functions.
a.
legitimacy
b.
traditional view
c.
levels
d.
criticism

Question 10
Correct
Mark 1.00 out of 1.00

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Question text
Who coined the term stakeholder and defined the term as ‘those groups without whose support
the organisation would cease to exist’?
a.
R. Edward Freeman
b.
Milton Friedman
c.
Clarkson
d.
Archie Carroll

Question 11
Correct
Mark 1.00 out of 1.00

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Question text
Directing and coaching are branches of _____ skills that a manager should have.
a.
Drive
b.
Technical
c.
Teambuilding
d.
Planning

Question 12
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Question text
Which one of the following is a characteristic of the business environment?
a.
Environmental factors are not related to one another
b.
Due to accelerating environmental change, environmental uncertainty is another characteristic of
the management environment
c.
The management environment is decreasingly volatile and subject to change
d.
Due to technological advancement, the management environment is becoming less complex to
manage and to predict

Question 13
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Question text
Which one of the following is regarded as an internal stakeholder of an organisation?
a.
Investors
b.
Customers
c.
Government
d.
Media

Question 14
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Question text
A strong brand, loyal customer base, strong financial position, unique technology and ethical
conduct are examples of organisational strengths.

Select one:
True
False

Question 15
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Question text
Which one of the following can be considered a variable in an organisation’s internal
environment?
a.
The physical environment
b.
The country's economy
c.
The organisation's objectives
d.
Customers

Assessment 4
Open block drawer
Started on Saturday, 16 March 2024, 1:05 PM
State Finished
Completed on Saturday, 16 March 2024, 2:31 PM
Time taken 1 hour 26 mins
Grade 13.00 out of 15.00 (86.67%)
Question 1
Correct
Mark 1.00 out of 1.00

Flag question

Question text
The Starbucks brand is known for investing in their workforce. In 2019 they have promoted two
employees to store manager positions and have recruited additional staff from the changing lanes
programme. The Changing lanes programme, developed by Starbucks and Khulisa Social
Solutions, is a five-day program to prepare unemployed South Africans for the workplace and
assist them with finding jobs. There is training and development opportunities for all employees,
and they have job specific remuneration. Job specific remuneration ensures that all men and
woman on the same job category receive equal pay. The Changing Lanes programme is an
example of the scientific management principles of _____.
a.
Frank and Lillian Gilbreth
b.
Mary Parker Follet
c.
Fredrick Taylor
d.
Henri Fayol

Question 2
Incorrect
Mark 0.00 out of 1.00

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Question text
Starbucks’ story began in 1971 in Seattle. They have more than 30 000 stores worldwide, of
which a few of these stores are in South Africa. The Starbucks brand is known for investing in
their workforce, and this is evident at Starbucks too. In 2019 they have promoted two employees
to store manager positions and have recruited additional staff from the changing lanes
programme. The Changing lanes programme, developed by Starbucks and Khulisa Social
Solutions, is a five-day program to prepare unemployed South Africans for the workplace and
assist them with finding jobs. There is training and development opportunities for all employees.
The Changing Lanes programme addresses sustainability development goal number _____ at
Starbucks.
a.
4
b.
5
c.
7
d.
12

Question 3
Correct
Mark 1.00 out of 1.00

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Question text
_____is a principle of organising that refers to the right to make decisions, issue orders, and use
resources.
a.
Power
b.
Responsibility
c.
Authority
d.
Leadership

Question 4
Correct
Mark 1.00 out of 1.00

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Question text
Starbucks’ story began in 1971 in Seattle. They have more than 30 000 stores worldwide, of
which a few of these stores are in South Africa. When it comes to human capital, Starbucks is
compliant with the labour legislation and health and safety policies and procedures, as prescribed
by government and legislation. They also have a code of ethics that specifies the desired conduct,
as well as what to do when in predicaments that can cause ethical issues in the workplace. The
code, for example, explained what to do when gifts are received. Any gifts to the value of more
than R250 must be reported to the supervisors. The code of ethics is an example of a/an _____
approach to managing business ethics at Starbucks.
a.
legislative
b.
formal
c.
regulatory
d.
informal

Question 5
Correct
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Question text
The _____ principle of organising refers to the obligation or willingness to accept responsibility
for one’s actions.
a.
Power
b.
Accountability
c.
Authority
d.
Responsibility

Question 6
Correct
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Question text
An organisation’s mission has three core components: products and/or services, market and
_____ of the organisation.
a.
technology
b.
vision
c.
philosophy
d.
strategy

Question 7
Correct
Mark 1.00 out of 1.00

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Question text
Starbuck’s story began in 1971 in Seattle. The first Starbucks was opened in Pike Place Market,
offering fresh arabica sourced roasted coffee, tea and spices. When it comes to human capital,
Starbucks is compliant with the labour legislation and health and safety policies and procedures,
as prescribed by government and legislation. Starbucks stores were frequently audited for food
safety, in accordance with the formal food safety management program. They also have a code of
ethics that specifies the desired conduct, as well as what to do when in predicaments that can
cause ethical issues in the workplace. The code, for example, explained what to do when gifts are
received. Any gifts to the value of more than R250 must be reported to the supervisors. The
legally prescribed health and safety protocols stipulated is an example of a _____ plan.
a.
single-use
b.
tactical
c.
strategic
d.

Question 8
Correct
Mark 1.00 out of 1.00

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Question text
According to John Kotter, activities of managers include _____.
a.
coping with change, planning and budgeting
b.
coping with complexity and setting directives
c.
staffing and aligning and motivating people
d.
dealing with uncertainties, controlling and problem-solving
Question 9
Correct
Mark 1.00 out of 1.00

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_____ is the process through which managers assign a portion of their total workload to others
(subordinates).
a.
Control
b.
Organisation
c.
Delegation
d.
Directing

Question 10
Correct
Mark 1.00 out of 1.00

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Question text
Starbucks’ story began in 1971 in Seattle. They have more than 30 000 stores worldwide, of
which a few of these stores are in South Africa. Which one of the following options would be an
example of internal stakeholders at Starbucks?
a.
CEO Adrian Maizey
b.
South African coffee consumers
c.
All men and woman, on the same job category, receive equal pay
d.
Shoprite Checkers with whom Starbucks’ has an agreement

Question 11
Correct
Mark 1.00 out of 1.00

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Question text
Which one of the following statements is correct with regards to the formulation of an
organisation’s strategy?
a.
Strategies are only relevant for the organisation as a whole
b.
There must be a fit between strategies and the strengths and weaknesses in the external
environment and the opportunities and threats in the internal environment
c.
Managers should ensure that strategies are desirable specifically to the shareholders of the
business
d.
Strategies should be feasible in respect of organisational resources, skills and capabilities

Question 12
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A/n _____ strategy refers to the addition of an unrelated business to an existing organisation in
terms of product, market and technology.
a.
joint venture
b.
integration
c.
corporate combination
d.
conglomerate diversification

Question 13
Correct
Mark 1.00 out of 1.00

Flag question

Question text
Starbuck’s story began in 1971 in Seattle. The first Starbucks was opened in Pike Place Market,
offering fresh arabica sourced roasted coffee, tea and spices. When it comes to human capital,
Starbucks is compliant with the labour legislation and health and safety policies and procedures,
as prescribed by government and legislation. Starbucks stores were frequently audited for food
safety, in accordance with the formal food safety management program. They also have a code of
ethics that specifies the desired conduct, as well as what to do when in predicaments that can
cause ethical issues in the workplace. The code, for example, explained what to do when gifts are
received. Any gifts to the value of more than R250 must be reported to the supervisors. The
legally prescribed health and safety protocols is an example of a _____ plan, with its specificity
being _____.
a.
tactical, narrow
b.
operational, broad
c.
tactical, board
d.
operational, narrow

Question 14
Incorrect
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 Question text
_____ leaders have the capacity to motivate people to transcend the performance expected from
them
a.
Charismatic
b.
Transactional
c.
Servant
d.
Transformational

Question 15
Correct
Mark 1.00 out of 1.00

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Question text
Which leadership theory or model postulates that the job maturity of the subordinate determines
the most effective leadership style for a particular situation?
a.
House’s charismatic leadership theory
b.
Likert’s four systems model
c.
Blake and Mouton’s leadership grid
d.
Hersey, Blanchard and Dewey’s situational leadership theory

QUIZ

Assessment 5
Open course index
Open block drawer
Started on Saturday, 16 March 2024, 3:44 PM
State Finished
Completed on Saturday, 16 March 2024, 4:40 PM
Time taken 55 mins 42 secs
Grade 12.00 out of 15.00 (80%)
Question 1
Correct
Mark 1.00 out of 1.00

Flag question

Question text
According to John Kotter, activities of leaders include _____.
a.
dealing with uncertainties, controlling and problem solving
b.
organising, staffing and motivating people
c.
coping with change and setting directives
d.
coping with complexity and setting directives

Question 2
Correct
Mark 1.00 out of 1.00

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Question text
Evaluation and monitoring of the internal and external environment of an organisation are
important steps which are performed during strategic _____.
a.
implementation
b.
analysis
c.
execution
d.
strategic control

Question 3
Correct
Mark 1.00 out of 1.00

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Question text
On 21 April 2016, Taste Holdings opened the doors of the first Starbucks in Johannesburg,
bringing the full Starbucks experience to Rosebank. Taste Holdings, under an agreement with
Starbucks, is a business franchise group holding the rights to own and open Starbucks stores in
South Africa. Taste Holdings is a South African-based management group that owned and
licensed a portfolio of brands such as The Fish & Chip Co, Maxi’s and Domino’s Pizza, as well
as NWJ, Arthur Kaplan and World’s Finest Watches. Under this alliance, Taste Holdings opened
12 Starbucks in South Africa. The Starbucks stores did not perform optimally in 2018. In the
same year they paused all roll out plans to investigate the matter. They found that the Starbucks
business model was not suited for the South African market. South Africa consumers, for
example, do not like strong coffee, which is what the brand is known for. According to the
Boston Consulting group growth-share matrix, the Starbucks division (or business unit) can be
classified as a _____ for Taste Holdings.
a.
dog
b.
start
c.
question mark
d.
cash cow
Question 4
Correct
Mark 1.00 out of 1.00

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Question text
_____ can be described as the set of forces that initiates, directs and makes people persist in their
actions and efforts to accomplish a goal.
a.
Authority
b.
Responsibility
c.
Motivation
d.
Leading

Question 5
Correct
Mark 1.00 out of 1.00

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Question text
Which motivation theory postulates that people will act according to their perceptions that their
work will lead to certain performances and outcomes and by how much they value the outcomes?
a.
Expectancy theory
b.
Equity theory
c.
Reinforcement theory
d.
Goal-setting theory

Question 6
Incorrect
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Question text
Strategy _____ involves setting long-term goals and objectives for the organisation and then
formulating corporate level and business unit level strategies that will lead to the realisation and
the long-term goals.
a.
execution
b.
implementation
c.
formulation
d.
analysis

Question 7
Correct
Mark 1.00 out of 1.00

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Question text
Which of the following are categorised as a process theories of motivation?
1 equity theory
2 expectancy theory
3 reinforcement theory
4 job design theory

a.
2, 3 and 4
b.
1 and 2
c.
3
d.
1 and 3

Question 8
Incorrect
Mark 0.00 out of 1.00

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Question text
Starbuck’s story began in 1971 in Seattle. The first Starbucks was opened in Pike Place Market,
offering fresh arabica sourced roasted coffee, tea and spices. The Starbucks brand is known for
investing in their workforce. In 2019 they have promoted two employees to store manager
positions and have recruited additional staff from the changing lanes programme. The Changing
lanes programme, developed by Starbuncks and Khulisa Social Solutions, is a five-day program
to prepare unemployed South Africans for the workplace and assist them with finding jobs. There
is training and development opportunities for all employees, and they have job specific
remuneration. The outcomes of the Changing Lanes programme will typically be included in the
_____ perspective of the Balance Scorecard.
a.
business process
b.
human resource
c.
learning and growth
d.
financial
Question 9
Correct
Mark 1.00 out of 1.00

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Question text
Starbuck’s story began in 1971 in Seattle. The first Starbucks was opened in Pike Place Market,
offering fresh arabica sourced roasted coffee, tea and spices. Starbucks, the premier roaster and
retailer of specialty coffee in the world, has been committed to ethically sourcing and roasting
high-quality arabica coffee ever since. They have more than 30 000 stores worldwide, of which a
few of these stores are in South Africa. Which one of the following is an example of weakness
for Starbucks?
a.
Investors not wanting to invest.
b.
The Covid-19 pandemic.
c.
Competition is also stiff, with 205 Vida e Café stores and 85 Seattle Coffee Company stores
countrywide.
d.
Premium products increased by 15% to 25%.

Question 10
Correct
Mark 1.00 out of 1.00

Flag question

Question text
Starbucks’ story began in 1971 in Seattle. They have more than 30 000 stores worldwide, of
which a few of these stores are in South Africa. The Starbucks brand is known for investing in
their workforce, and this is evident at Starbucks too. In 2019 they have promoted two employees
to store manager positions and have recruited additional staff from the changing lanes
programme. The Changing lanes programme, developed by Starbucks and Khulisa Social
Solutions, is a five-day program to prepare unemployed South Africans for the workplace and
assist them with finding jobs. There is training and development opportunities for all employees.
The Changing Lanes programme addresses sustainability development goal number _____ at
Starbucks.
a.
5
b.
4
c.
7
d.
12

Question 11
Correct
Mark 1.00 out of 1.00

Flag question
 Question text
On 21 April 2016, Taste Holdings opened the doors of the first Starbucks in Johannesburg,
bringing the full Starbucks experience to Rosebank. Taste Holdings, under an agreement with
Starbucks, is a business franchise group holding the rights to own and open Starbucks stores in
South Africa. Taste Holdings is a South African-based management group that owned and
licensed a portfolio of brands such as The Fish & Chip Co, Maxi’s and Domino’s Pizza, as well
as NWJ, Arthur Kaplan and World’s Finest Watches. Under this alliance, Taste Holdings opened
12 Starbucks in South Africa. The Starbucks stores did not perform optimally in 2018. In the
same year they paused all roll out plans to investigate the matter. They found that the Starbucks
business model was not suited for the South African market. South Africa consumers, for
example, do not like strong coffee, which is what the brand is known for. Which one of the
following strategies, implemented by Taste Holdings, follows when a strategic business unit
falling into the dog quadrant of the Boston Consulting group growth-share matrix?
a.
They paused all roll out plans, to secure additional capital form investors.
b.
In 2019, Taste Holdings, also restructured their operations to eliminate inefficiencies.
c.
Growing the business and opening 12 Starbucks stores.
d.
Taste Holdings started to liquidate its food division as they could not find a buyer for Domino’s
Pizza.

Question 12
Correct
Mark 1.00 out of 1.00

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Question text
Starbucks’ story began in 1971 in Seattle. They have more than 30 000 stores worldwide, of
which a few of these stores are in South Africa. Which one of the following options would be an
example of internal stakeholders at Starbucks?
a.
CEO Adrian Maizey
b.
Shoprite Checkers with whom Starbucks’ has an agreement
c.
South African coffee consumers
d.
All men and woman, on the same job category, receive equal pay

Question 13
Incorrect
Mark 0.00 out of 1.00

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Question text
The expectancy theory is based on three factors, namely valence, expectancy and _____.
a.
power
b.
rewards
c.
affiliation
d.
instrumentality

Question 14
Correct
Mark 1.00 out of 1.00

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Question text
The Starbucks brand is known for investing in their workforce. In 2019 they have promoted two
employees to store manager positions and have recruited additional staff from the changing lanes
programme. The Changing lanes programme, developed by Starbucks and Khulisa Social
Solutions, is a five-day program to prepare unemployed South Africans for the workplace and
assist them with finding jobs. There is training and development opportunities for all employees,
and they have job specific remuneration. Job specific remuneration ensures that all men and
woman on the same job category receive equal pay. The Changing Lanes programme is an
example of the scientific management principles of _____.
a.
Henri Fayol
b.
Fredrick Taylor
c.
Mary Parker Follet
d.
Frank and Lillian Gilbreth

Question 15
Correct
Mark 1.00 out of 1.00

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Question text
Job _____ is the process of combining two or more specialised tasks in a work flow sequence
into a single job.
a.
specialisation
b.
enlargement
c.
simplification
d.
enrichment
Strategy____consists of setting functional goals, formulating medium and short-term strategies and institutionalising strategies.

____is an example of the pricess theory of motivation, which____ is an example of the content theory of motivation
Expectancey theory reinforcement theory

The four System approach to leadership was developed by

Likert

___ plans are developed by _____management to relise ____ goals derived from overall goals

Intermediate plans are developed by middle management to realize tactical goals derived from overall goals.

The code of conduct is an example of the administrative management principles of

Henri Fayol

Assessment 7
Open course index
Open block drawer
Started on Saturday, 16 March 2024, 6:51 PM
State Finished
Completed on Saturday, 16 March 2024, 7:49 PM
Time taken 58 mins 5 secs
Grade 14.00 out of 20.00 (70%)
Question 1
Correct
Mark 1.00 out of 1.00

Flag question

Question text
Starbuck’s story began in 1971 in Seattle. The first Starbucks was opened in Pike Place Market,
offering fresh arabica sourced roasted coffee, tea and spices. When it comes to human capital,
Starbucks is compliant with the labour legislation and health and safety policies and procedures,
as prescribed by government and legislation. Starbucks stores were frequently audited for food
safety, in accordance with the formal food safety management program. They also have a code of
ethics that specifies the desired conduct, as well as what to do when in predicaments that can
cause ethical issues in the workplace. The code, for example, explained what to do when gifts are
received. Any gifts to the value of more than R250 must be reported to the supervisors. The
legally prescribed health and safety protocols stipulated is an example of a _____ plan.
a.
single-use
b.
standing
c.
tactical
d.
strategic
Question 2
Incorrect
Mark 0.00 out of 1.00

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Question text
Starbuck’s story began in 1971 in Seattle. The first Starbucks was opened in Pike Place Market,
offering fresh arabica sourced roasted coffee, tea and spices. Starbucks, the premier roaster and
retailer of specialty coffee in the world, has been committed to ethically sourcing and roasting
high-quality arabica coffee ever since. They have more than 30 000 stores worldwide, of which a
few of these stores are in South Africa. Which one of the following is an example of threat for
Taste Holdings?
a.
Starbucks business model not being suited for the South African market.
b.
Restructured their operations to eliminate inefficiencies.
c.
The Starbucks stores did not perform optimally in 2018.
d.
The Covid-19 pandemic

Question 3
Correct
Mark 1.00 out of 1.00

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Question text
Which of the following statements with regards to climate change is correct?
a.
The scientific consensus in terms of climate change is that earth’s climate is changing and these
changes are largely reversible
b.
Climate change has only an effect on the natural environment
c.
Climate change refers to a change in the average long-term weather conditions or weather
patterns, when the change lasts for an extended period of time, typically decades or even longer
d.
Climate change is used to refer specifically to changes in climate caused by the earth’s natural
processes

Question 4
Incorrect
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Question text
Consider the following list of variables to answer question:
1 The mission statement
2 Objectives of the organisation
3 Economic environment
4 Organisational resources
5 Social environment
6 Customers
7 The labour market and labour unions
8 Intermediaries
The Coronavirus pandemic that started towards the end of 2019 in Wuhan, China, originated
from the _____.

a.
3
b.
7
c.
6
d.
5

Question 5
Correct
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Question text
The impact of the use of a leader’s power in terms of the changes on others’ attitudes, values,
beliefs and actions, is called _____.
a.
power
b.
control
c.
motivation
d.
influence

Question 6
Correct
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Question text
_____ refers to the strategy where an organisation disposes of a subsidiary once it has maximised
return from it, with the aim to maximise cash flow in the short run, regardless of the long-term
effect.
a.
Turnaround
b.
Liquidation
c.
Divestiture
d.
Harvesting

Question 7
Incorrect
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Question text
Effectiveness is achieved by using the fewest inputs to generate a maximum amount of output.

Select one:
True
False

Question 8
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Question text
According to the _____ also known as the 80/20 rule, 80 per cent of the output from a given
situation or system is determined by 20 per cent of the input.
a.
input-output analysis
b.
Pareto principle
c.
A-B-C priority principle
d.
ends-means analysis

Question 9
Correct
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Question text
Which one of the following is not categorised as an early approach to understanding leadership?
a.
contingency theory
b.
trait theory
c.
transformational theory
d.
behavioural theory

Question 10
Correct
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Question text
_____ is an acronym for the grouping of the world’s leading emerging economies, which
promotes commercial, political and cultural cooperation between these counties.
a.
UN
b.
UNGC
c.
BRICS
d.
BREXIT

Question 11
Incorrect
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Question text
The effects of the COVID-19 outbreak were felt throughout the world. Amazon.com, one of the
top global online shopping organisations, took steps to get their hands on inventory as the
COVID-19 outbreak continued to spread. Amazon.com CEO Jeff Bezos spoke at a luncheon
about the increase in business, stating that “for everyone to be able to continue staying home
because of the high risk, our employees are expected to make deliveries of essential goods, even
more so than before the pandemic”. While speaking at a luncheon, CEO of Amazon acted as a
________ which is the _________ role of managers.
a.
figure head; interpersonal
b.
negotiator; decision-making
c.
liaison; problem-solver
d.
monitor; spokesperson

Question 12
Correct
Mark 1.00 out of 1.00

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Question text
On 21 April 2016, Taste Holdings opened the doors of the first Starbucks in Johannesburg,
bringing the full Starbucks experience to Rosebank. Taste Holdings, under an agreement with
Starbucks, is a business franchise group holding the rights to own and open Starbucks stores in
South Africa. Taste Holdings is a South African-based management group that owned and
licensed a portfolio of brands such as The Fish & Chip Co, Maxi’s and Domino’s Pizza, as well
as NWJ, Arthur Kaplan and World’s Finest Watches. Under this alliance, Taste Holdings opened
12 Starbucks in South Africa. The Starbucks stores did not perform optimally in 2018. In the
same year they paused all roll out plans to investigate the matter. They found that the Starbucks
business model was not suited for the South African market. South Africa consumers, for
example, do not like strong coffee, which is what the brand is known for. According to the
Boston Consulting group growth-share matrix, the Starbucks division (or business unit) can be
classified as a _____ for Taste Holdings.
a.
question mark
b.
cash cow
c.
dog
d.
start

Question 13
Correct
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Question text
Henry Gantt was one of the first management scientists that strongly recommended that
businesses train and develop their workers.

Select one:
True
False

Question 14
Incorrect
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Question text
Starbuck’s story began in 1971 in Seattle. The first Starbucks was opened in Pike Place Market,
offering fresh arabica sourced roasted coffee, tea and spices. Starbucks, the premier roaster and
retailer of specialty coffee in the world, has been committed to ethically sourcing and roasting
high-quality arabica coffee ever since. They have more than 30 000 stores worldwide, of which a
few of these stores are in South Africa. Which one of the following is an example of threat for
Taste Holdings?
a.
Liquidating its food division.
b.
Starbucks’ premium products were also 15% to 25% more expensive.
c.
Restructured their operations to eliminate inefficiencies.
d.
South Africa is plagued with slow economic growth.

Question 15
Correct
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Question text
In the expectancy theory of motivation, _____ refers to the attractiveness or desirability of
various rewards or outcomes.
a.
expectancy
b.
valence
c.
reinforcement
d.
instrumentality

Question 16
Correct
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Question text
_____ implies that the responsible employees will be expected to account for the outcomes,
positive or negative, for that portion of the work directly under their control.
a.
Responsibility
b.
Authority
c.
Accountability
d.
Synergy

Question 17
Incorrect
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Question text
In 2019, Taste Holdings restructured their operations to eliminate inefficiencies. Taste Holding’s
six brands (The Fish & Chip Co, Maxi’s, Domino’s Pizza, NWJ, Arthur Kaplan and World’s
Finest Watches) each had their own dedicated executive team. The respective executive team was
responsible for implementing brand strategy and operational functions such as human resources
and marketing, with little interference or interaction between the six brand divisions. Looking at
the annual report of Taste Holdings, a few highlights are evident concerning the business, its
activities, and its business environment. Taste Holdings’ executive team, with CEO Dylan
Pienaar, made a difficult decision. They announced their exit out of the food business industry.
Taste Holdings reported that its Starbucks stores are more expensive to set up and run compared
to their competitors. Subsequently, they started the process to sell their food businesses,
rebranded as Luxe, and will only be focussing on their luxury divisions - NWJ, Arthur Kaplan
and World’s Finest Watches. However, in March 2020, just when the Covid-19 pandemic hit
South Africa, Taste Holdings started to liquidate its food division as they could not find a buyer
for Domino’s Pizza. The restructuring that Taste Holdings implemented in 2019, is an example of
_____ interdependence coordination.
a.
pooled
b.
reciprocal
c.
progressive
d.
sequential

Question 18
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Question text
According to the equity theory, all of the following are ways in which an employee can restore
equity when being under-rewarded, except for _____.
a.
leaving the situation by resigning
b.
reducing inputs by delegating tasks
c.
distorting the ratios by rationalisation
d.
increasing the reward by asking for a raise

Question 19
Correct
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Question text
Starbucks’ story began in 1971 in Seattle. They have more than 30 000 stores worldwide, of
which a few of these stores are in South Africa. The Starbucks brand is known for investing in
their workforce, and this is evident at Starbucks too. In 2019 they have promoted two employees
to store manager positions and have recruited additional staff from the changing lanes
programme. The Changing lanes programme, developed by Starbucks and Khulisa Social
Solutions, is a five-day program to prepare unemployed South Africans for the workplace and
assist them with finding jobs. There is training and development opportunities for all employees,
and they have job specific remuneration. Job specific remuneration ensures that all men and
woman on the same job category receive equal pay. Job specific remuneration addresses
sustainability development goal number _____ at Starbucks.
a.
12
b.
7
c.
15
d.
5

Question 20
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Question text
Starbucks’ story began in 1971 in Seattle. They have more than 30 000 stores worldwide, of
which a few of these stores are in South Africa. When it comes to human capital, Starbucks is
compliant with the labour legislation and health and safety policies and procedures, as prescribed
by government and legislation. They also have a code of ethics that specifies the desired conduct,
as well as what to do when in predicaments that can cause ethical issues in the workplace. The
code, for example, explained what to do when gifts are received. Any gifts to the value of more
than R250 must be reported to the supervisors. The code of conduct is an example of the
administrative management principles of _____.
a.
Henri Fayol
b.
Frank and Lillian Gilbreth
c.
Elton Mayo
d.
Fredrick Taylor

Assessment 7
Open course index
Open block drawer
Started on Saturday, 16 March 2024, 8:16 PM
State Finished
Completed on Saturday, 16 March 2024, 9:18 PM
Time taken 1 hour 1 min
Grade 14.00 out of 20.00 (70%)
Question 1
Correct
Mark 1.00 out of 1.00

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Question text
In the market environment's sub-environment of competition, _____ refer to the relative ease with
which new organisations can compete with established organisations in the same market.
a.
competitors
b.
new entrants
c.
bargaining power of competitors
d.
substitute products

Question 2
Correct
Mark 1.00 out of 1.00

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Question text
The Starbucks brand is known for investing in their workforce. In 2019 they have promoted two
employees to store manager positions and have recruited additional staff from the changing lanes
programme. The Changing lanes programme, developed by Starbucks and Khulisa Social
Solutions, is a five-day program to prepare unemployed South Africans for the workplace and
assist them with finding jobs. There is training and development opportunities for all employees,
and they have job specific remuneration. Job specific remuneration ensures that all men and
woman on the same job category receive equal pay. The Changing Lanes programme is an
example of the scientific management principles of _____.
a.
Mary Parker Follet
b.
Frank and Lillian Gilbreth
c.
Henri Fayol
d.
Fredrick Taylor

Question 3
Correct
Mark 1.00 out of 1.00

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Question text
The overall goal of strategic management for the responsible organisation is to _____.
a.
attain moral excellence
b.
achieve a coexistence of a sustained economic competitive advantage and responsible
competitiveness
c.
achieve stakeholder value maximisation
d.
achieve both profit and social value maximisation

Question 4
Correct
Mark 1.00 out of 1.00
 Flag question

Question text
The effects of the COVID-19 outbreak were felt throughout the world. Amazon.com, one of the
top global online shopping organisations, took steps to get their hands on inventory as the
COVID-19 outbreak continued to spread. Amazon.com sources many products it sells on its e-
platform from China, where plants were shuttered and production for all sorts of products slowed.
On 4 March 2020, the company issued a warning that their Prime service would be slower than
normal as more consumers chose to shop online amid virus concerns. Amazon.com Prime is a
paid subscription service offered by the company that gives users access to services that would
otherwise be unavailable, or cost extra, to the typical Amazon.com user, for example free two-
day delivery. Amazon.com CEO Jeff Bezos spoke at a luncheon about the increase in business,
stating that “for everyone to be able to continue staying home because of the high risk, our
employees are expected to make deliveries of essential goods, even more so than before the
pandemic”. Jeff Bezos can be seen as _________ management of Amazon and will _________.
a.
middle; motivate subordinates
b.
top; monitor environmental influences
c.
top; formulate long-term plans
d.
middle; make long-term decisions

Question 5
Correct
Mark 1.00 out of 1.00

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Question text
Starbuck’s story began in 1971 in Seattle. The first Starbucks was opened in Pike Place Market,
offering fresh arabica sourced roasted coffee, tea and spices. Starbucks, the premier roaster and
retailer of specialty coffee in the world, has been committed to ethically sourcing and roasting
high-quality arabica coffee ever since. They have more than 30 000 stores worldwide, of which a
few of these stores are in South Africa. Which one of the following is an example of weakness
for Starbucks?
a.
Competition is also stiff, with 205 Vida e Café stores and 85 Seattle Coffee Company stores
countrywide.
b.
The Covid-19 pandemic.
c.
Premium products increased by 15% to 25%.
d.
Investors not wanting to invest.

Question 6
Incorrect
Mark 0.00 out of 1.00

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 Question text
The leadership approaches developed by Fiedler, Hersey Blanchard and Dewey, are associated
with the _____ approach to leadership.
a.
traits
b.
behaviour
c.
contingency
d.
contemporary

Question 7
Correct
Mark 1.00 out of 1.00

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Question text
_____ plans are developed by _____ management to realise _____ goals derived from overall
goals.
a.
Short-term; middle; operational
b.
Intermediate; middle; tactical
c.
Long-term; top; operational
d.
Short-term; lower; tactical

Question 8
Not answered
Marked out of 1.00

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Question text
On 21 April 2016, Taste Holdings opened the doors of the first Starbucks in Johannesburg,
bringing the full Starbucks experience to Rosebank. Taste Holdings, under an agreement with
Starbucks, is a business franchise group holding the rights to own and open Starbucks stores in
South Africa. This was not the end for Starbucks in South Africa. In 2019 Adrian Maizey, CEO
of Rand Capital Coffee (RCC) bought the rights to own and operate Starbucks in South Africa.
RCC bought the 12 stores for R7 million rand. After the acquisition, Rand Capital Coffee (RCC)
inherited the 12 Starbucks stores, with plans to continue expanding the brand to roll out 30 new
stores by March 2022. RCC planned to restructure the business model to include economies of
scale, and to enter an agreement with Shoprite Checkers. This agreement extended Starbuck into
regions and neighbourhoods that would have otherwise not been a viable business option. The
change in strategy involves moving away from large store roll outs, and towards smaller kiosk-
format locations, reaching more market segments. Despite the 2021 disruptions of the pandemic,
the related lockdowns, looting, strikes, load- and water-shedding, RCC managed to open 41
additional stores in December 2022. Under RCC, a total of 54 stores were opened in 2022. Which
one of the following options is an example of a market development strategy followed by RCC?
a.
Restructuring the business model to include economies of scale.
b.
Entering into an agreement with Shoprite Checkers.
c.
Buying the 12 Starbucks stores from Taste Holdings.
d.
Growing the business and opening 41 new Starbucks stores in 2022.

Question 9
Incorrect
Mark 0.00 out of 1.00

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Question text
Which of the following are regarded are the pillars of sustainable development?
1 technological environment
2 physical environment
3 economy
4 society
5 global environment

a.
4; 5
b.
1; 2
c.
3; 4; 5
d.
2; 3; 4

Question 10
Correct
Mark 1.00 out of 1.00

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Question text
Mr Maizey emphasised that the Starbucks brand is people-centric and have a strong focus on the
well-being of its employees, the environment, and guests. Against the backdrop of the pandemic,
RCC ensured that staff members and customers were safe and protected through a vaccination
drive. All staff were encouraged to be vaccinated and on a voluntary basis. An incentive reward
program was implemented, rewarding employees who get vaccinated. The vaccination drive that
RCC introduced, is using _____ power to change the behaviour of employees towards
vaccinations.
a.
motivation
b.
reward
c.
referent
d.
legitimate

Question 11
Correct
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Question text
The leadership grid, developed by Blake and McCanse, and the Four System model developed by
Likert, are examples of the _____ approach to leadership.
a.
charismatic
b.
task/relationship
c.
contingency
d.
situational

Question 12
Correct
Mark 1.00 out of 1.00

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Question text
Starbucks’ story began in 1971 in Seattle. They have more than 30 000 stores worldwide, of
which a few of these stores are in South Africa. Which one of the following options would be an
example of internal stakeholders at Starbucks?
a.
All men and woman, on the same job category, receive equal pay
b.
South African coffee consumers
c.
CEO Adrian Maizey
d.
Shoprite Checkers with whom Starbucks’ has an agreement

Question 13
Incorrect
Mark 0.00 out of 1.00

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Question text
When a manager delegates work to another manager who reports to him or her, the manager can
delegate _____ and _____ but not _____.
a.
responsibility, authority; accountability
b.
authority; responsibility; autonomy
c.
responsibility, autonomy; authority
d.
accountability, authority; responsibility

Question 14
Correct
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Question text
The _____ principle of responsible management focus on stakeholder engagement with the aim to
optimise stakeholder value.
a.
responsibility
b.
profitability
c.
sustainability
d.
ethics

Question 15
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Question text
The _____ criticism of responsible management is that the business of business is to generate
profits for its owners and there is no legitimate responsibility towards any other stakeholder.
a.
economic
b.
management
c.
implementation
d.
profit

Question 16
Correct
Mark 1.00 out of 1.00

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Question text
_____ research led him to establish his two-factor theory of motivation, differentiating between
hygiene factors and motivators.
a.
McClelland’s
b.
Herzberg’s
c.
Maslow’s
d.
Likert’s

Question 17
Incorrect
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Question text
_____ is an example of the process theory of motivation, while _____ is an example of the
content theory of motivation.
a.
Hertzberg’s two-factor model; goal-setting theory
b.
Maslow’s hierarchy of needs model; reinforcement theory
c.
Expectancy theory; reinforcement theory
d.
Equity theory; Maslow’s hierarchy of needs model

Question 18
Incorrect
Mark 0.00 out of 1.00

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Question text
On 21 April 2016, Taste Holdings opened the doors of the first Starbucks in Johannesburg,
bringing the full Starbucks experience to Rosebank. Taste Holdings, under an agreement with
Starbucks, is a business franchise group holding the rights to own and open Starbucks stores in
South Africa. Taste Holdings is a South African-based management group that owned and
licensed a portfolio of brands such as The Fish & Chip Co, Maxi’s and Domino’s Pizza, as well
as NWJ, Arthur Kaplan and World’s Finest Watches. Under this alliance, Taste Holdings opened
12 Starbucks in South Africa. The Starbucks stores did not perform optimally in 2018. In the
same year they paused all roll out plans to investigate the matter. They found that the Starbucks
business model was not suited for the South African market. South Africa consumers, for
example, do not like strong coffee, which is what the brand is known for. Which one of the
following options is an example of a market development growth strategy by Taste Holdings?
a.
Introducing the milder roasted coffee – the Blonde Roast.
b.
Growing the business and opening 12 Starbucks stores.
c.
Introducing a Starbucks Rewards loyalty programme in 2020.
d.
In 2019, Taste Holdings, also restructured their operations to eliminate inefficiencies.

Question 19
Correct
Mark 1.00 out of 1.00

Flag question

Question text
Starbuck’s story began in 1971 in Seattle. The first Starbucks was opened in Pike Place Market,
offering fresh arabica sourced roasted coffee, tea and spices. When it comes to human capital,
Starbucks is compliant with the labour legislation and health and safety policies and procedures,
as prescribed by government and legislation. Starbucks stores were frequently audited for food
safety, in accordance with the formal food safety management program. They also have a code of
ethics that specifies the desired conduct, as well as what to do when in predicaments that can
cause ethical issues in the workplace. The code, for example, explained what to do when gifts are
received. Any gifts to the value of more than R250 must be reported to the supervisors. The
legally prescribed health and safety protocols is an example of a _____ plan, with its specificity
being _____.
a.
tactical, board
b.
tactical, narrow
c.
operational, broad
d.
operational, narrow

Question 20
Correct
Mark 1.00 out of 1.00

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Question text
A _____ is a situation that puts an organisation in a favourable position - a position advantageous
in comparison with peers’ positions.
a.
benchmark situation
b.
responsible situation
c.
competitive advantage
d.
profitable situation

Assessment 8
Open course index
Open block drawer
Started on Sunday, 17 March 2024, 7:59 AM
State Finished
Completed on Sunday, 17 March 2024, 9:09 AM
Time taken 1 hour 9 mins
Grade 16.00 out of 20.00 (80%)
Question 1
Incorrect
Mark 0.00 out of 1.00

Flag question

Question text
On 21 April 2016, Taste Holdings opened the doors of the first Starbucks in Johannesburg,
bringing the full Starbucks experience to Rosebank. Taste Holdings, under an agreement with
Starbucks, is a business franchise group holding the rights to own and open Starbucks stores in
South Africa. This was not the end for Starbucks in South Africa. In 2019 Adrian Maizey, CEO
of Rand Capital Coffee (RCC) bought the rights to own and operate Starbucks in South Africa.
RCC bought the 12 stores for R7 million rand. After the acquisition, Rand Capital Coffee (RCC)
inherited the 12 Starbucks stores, with plans to continue expanding the brand to roll out 30 new
stores by March 2022. RCC planned to restructure the business model to include economies of
scale, and to enter an agreement with Shoprite Checkers. This agreement extended Starbuck into
regions and neighbourhoods that would have otherwise not been a viable business option. The
change in strategy involves moving away from large store roll outs, and towards smaller kiosk-
format locations, reaching more market segments. Despite the 2021 disruptions of the pandemic,
the related lockdowns, looting, strikes, load- and water-shedding, RCC managed to open 41
additional stores in December 2022. Under RCC, a total of 54 stores were opened in 2022. Which
of the following options is an example of a corporate combination strategy followed by RCC?
a.
Buying the 12 Starbucks stores from Taste Holdings.
b.
Growing the business and opening 41 new Starbucks stores in 2022.
c.
Restructuring the business model to include economies of scale.

Question 2
Incorrect
Mark 0.00 out of 1.00

Flag question

Question text
Starbuck’s story began in 1971 in Seattle. The first Starbucks was opened in Pike Place Market,
offering fresh arabica sourced roasted coffee, tea and spices. Starbucks, the premier roaster and
retailer of specialty coffee in the world, has been committed to ethically sourcing and roasting
high-quality arabica coffee ever since. When it comes to human capital, Starbucks is compliant
with the labour legislation and health and safety policies and procedures, as prescribed by
government and legislation. Starbucks stores were frequently audited for food safety, in
accordance with the formal food safety management program. They also have a code of ethics
that specifies the desired conduct, as well as what to do when in predicaments that can cause
ethical issues in the workplace. According to Maslow’s hierarchy of needs, health and safety
policies and procedure would satisfy the desire for _____ in the workforce.
a.
survive
b.
important
c.
belong
d.
comfort
Question 3
Correct
Mark 1.00 out of 1.00

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Question text
Which principle of organising does matrix departmentalisation violate?
a.
Chain of command
b.
Division of work
c.
Span of control
d.
Unity of command

Question 4
Correct
Mark 1.00 out of 1.00

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Question text
According to the _____ also known as the 80/20 rule, 80 per cent of the output from a given
situation or system is determined by 20 per cent of the input.
a.
ends-means analysis
b.
A-B-C priority principle
c.
Pareto principle
d.
input-output analysis

Question 5
Correct
Mark 1.00 out of 1.00

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Question text
A warranty is an example of _____ control.
a.
preliminary
b.
rework
c.
damage
d.
risk

Question 6
Correct
Mark 1.00 out of 1.00

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Question text
A top-level manager would typically be responsible for _____.
a.
the entire organisation, including determining the vision and mission
b.
analysing the internal and external management environment
c.
implementing plans and strategies in a functional department
d.
formulating goals for individuals

Question 7
Correct
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Question text
A thorough study and testing of different work methods to identify the best, most efficient way to
complete a job is known as _____ management

a.
scientific
b.
bureaucratic
c.
total quality
d.
administrative

Question 8
Correct
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Question text
Which of the following statements with regards to climate change is correct?
a.
Climate change is used to refer specifically to changes in climate caused by the earth’s natural
processes
b.
Climate change has only an effect on the natural environment
c.
Climate change refers to a change in the average long-term weather conditions or weather
patterns, when the change lasts for an extended period of time, typically decades or even longer
d.
The scientific consensus in terms of climate change is that earth’s climate is changing and these
changes are largely reversible

Question 9
Correct
Mark 1.00 out of 1.00

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Question text
In 2019 Taste Holdings’ executive team, with CEO Dylan Pienaar, made a difficult decision.
They announced their exit out of the food business industry. Taste Holdings reported that its
Starbucks stores are more expensive to set up and run compared to their competitors.
Subsequently, they started the process to sell their food businesses, rebranded as Luxe, and will
only be focussing on their luxury divisions - NWJ, Arthur Kaplan and World’s Finest Watches.
Dylan Pienaar would typically make _____ plans, with a _____term timeframe.
a.
strategic, long
b.
tactical, long
c.
strategic, intermediate
d.
tactical, intermediate

Question 10
Incorrect
Mark 0.00 out of 1.00

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Question text
The effects of the COVID-19 outbreak were felt throughout the world. People were buying more
and more from companies such as Takealot and less in actual shops. Checkers, one of the
Shoprite Group brands, started the 60/60 service, where customers can shop online in 60 seconds
and have it delivered within 60 minutes. Nancy Smith, staff manager at one of the Pretoria East
branches, said that “employees who volunteered to act as a ‘shopper’ say that it takes more effort
to balance ‘shopping’ on top of their other responsibilities, but the additional money comes in
handy because many of their relatives have lost their jobs during the pandemic.” Nancy Smith
forms part of the ________ level management of the Shoprite Group and is responsible for
_______.
a.
lower; motivating employees
b.
top; controlling the organisation
c.
operational; implementing policies
d.
middle; performing day-to-day activities

Question 11
Correct
Mark 1.00 out of 1.00
 Flag question

Question text
Which one of the following options best explains chain of command?
a.
This refers to a situation where each employee reports to only one supervisor.
b.
All tasks and activities should be directed towards the same organisational vision and mission.
c.
This refers to the number of employees that report to only one manager or supervisor.
d.
A clear, unbroken sequence of command should link every employee with someone at a higher
level, all the way to the top of the organisation.

Question 12
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In 2019, Taste Holdings restructured their operations to eliminate inefficiencies. Taste Holding’s
six brands (The Fish & Chip Co, Maxi’s, Domino’s Pizza, NWJ, Arthur Kaplan and World’s
Finest Watches) each had their own dedicated executive team. The respective executive team was
responsible for implementing brand strategy and operational functions such as human resources
and marketing, with little interference or interaction between the six brand divisions. Looking at
the annual report of Taste Holdings, a few highlights are evident concerning the business, its
activities, and its business environment. Taste Holdings’ executive team, with CEO Dylan
Pienaar, made a difficult decision. They announced their exit out of the food business industry.
Taste Holdings reported that its Starbucks stores are more expensive to set up and run compared
to their competitors. Subsequently, they started the process to sell their food businesses,
rebranded as Luxe, and will only be focussing on their luxury divisions - NWJ, Arthur Kaplan
and World’s Finest Watches. However, in March 2020, just when the Covid-19 pandemic hit
South Africa, Taste Holdings started to liquidate its food division as they could not find a buyer
for Domino’s Pizza. The restructuring that Taste Holdings implemented in 2019, is an example of
_____ interdependence coordination.
a.
progressive
b.
reciprocal
c.
pooled
d.
sequential

Question 13
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______ control is a top-down type of control whereby managers use organisational rules,
policies, hierarchy of authority, written documentation, rewards and other formal mechanisms to
assess performance and reward or punish employees for compliance or noncompliance.
a.
Concertive
b.
Self-
c.
Normative
d.
Bureaucratic

Question 14
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In 2019 Taste Holdings’ executive team, with CEO Dylan Pienaar, made a difficult decision.
They announced their exit out of the food business industry. Taste Holdings reported that its
Starbucks stores are more expensive to set up and run compared to their competitors.
Subsequently, they started the process to sell their food businesses, rebranded as Luxe, and will
only be focussing on their luxury divisions - NWJ, Arthur Kaplan and World’s Finest Watches.
Dylan Pienaar would typically make _____ plans, with a _____term timeframe.
a.
strategic, long
b.
tactical, long
c.
strategic, intermediate
d.
tactical, intermediate

Question 15
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By implementing a _____ strategy, an organisation grows aggressively and continues to be in the
same line of business as far as products, markets and technology are concerned.
a.
concentration growth
b.
market development
c.
combination
d.
product development

Question 16
Incorrect
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Starbuck’s story began in 1971 in Seattle. The first Starbucks was opened in Pike Place Market,
offering fresh arabica sourced roasted coffee, tea and spices. Starbucks, the premier roaster and
retailer of specialty coffee in the world, has been committed to ethically sourcing and roasting
high-quality arabica coffee ever since. The Starbucks brand is known for investing in their
workforce, and this is evident at Starbucks too. In 2019 they have promoted two employees to
store manager positions and have recruited additional staff from the changing lanes programme.
The Changing lanes programme, developed by Starbucks and Khulisa Social Solutions, is a five-
day program to prepare unemployed South Africans for the workplace and assist them with
finding jobs. There is training and development opportunities for all employees, and they have
job specific remuneration. Job specific remuneration ensures that all men and woman on the same
job category receive equal pay. According to Maslow’s hierarchy of needs, job specific
remuneration would satisfy the _____ needs of the workforce.
a.
self-actualisation
b.
self-transcendence
c.
physiological
d.
esteem

Question 17
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Starbucks’ story began in 1971 in Seattle. They have more than 30 000 stores worldwide, of
which a few of these stores are in South Africa. Which one of the following options would be an
example of internal stakeholders at Starbucks?
a.
Shoprite Checkers with whom Starbucks’ has an agreement
b.
CEO Adrian Maizey
c.
South African coffee consumers
d.
All men and woman, on the same job category, receive equal pay

Question 18
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Starbuck’s story began in 1971 in Seattle. The first Starbucks was opened in Pike Place Market,
offering fresh arabica sourced roasted coffee, tea and spices. The Starbucks brand is known for
investing in their workforce. In 2019 they have promoted two employees to store manager
positions and have recruited additional staff from the changing lanes programme. The Changing
lanes programme, developed by Starbuncks and Khulisa Social Solutions, is a five-day program
to prepare unemployed South Africans for the workplace and assist them with finding jobs. There
is training and development opportunities for all employees, and they have job specific
remuneration. Job specific remuneration ensures that all men and woman on the same job
category receive equal pay. The Changing Lanes programme is an example of a _____ plan.
a.
strategic
b.
tactical
c.
standing
d.
single-use

Question 19
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Which one of the following statements with regards to strategic control is correct?
a.
Complex organisations need strategic control measures to ensure that costly mistakes are avoided
b.
Strategic control focus only on organisational effectiveness, not on efficiency
c.
Strategic control ensures that the organisation’s resources are deployed in such a way that it
attains only its functional objectives
d.
Strategic control enables management to cope with environmental instability

Question 20
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Starbucks’ story began in 1971 in Seattle. They have more than 30 000 stores worldwide, of
which a few of these stores are in South Africa. The Starbucks brand is known for investing in
their workforce, and this is evident at Starbucks too. In 2019 they have promoted two employees
to store manager positions and have recruited additional staff from the changing lanes
programme. The Changing lanes programme, developed by Starbucks and Khulisa Social
Solutions, is a five-day program to prepare unemployed South Africans for the workplace and
assist them with finding jobs. There is training and development opportunities for all employees,
and they have job specific remuneration. Job specific remuneration ensures that all men and
woman on the same job category receive equal pay. Job specific remuneration addresses
sustainability development goal number _____ at Starbucks.
a.
12
b.
7
c.
15
d.
5