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  • Ahjm 2023

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    This document contains a summary of Ahamed JM's work experience. It lists his most recent role as a Senior Technical Support Associate from July 2022 to April 2023 where he performed root cause analysis, technical research, and data analytics to provide level 3 support for a leading streaming platform. Prior to that, he worked in various IT support roles for companies like Intercorp, eTek IT Services, Disha Infraspace Solutions, Al-Jazeera Market, Carrefour, Silicon-tech infosystems, Precise Technologies, and Vistas between 2006-2022. His responsibilities included handling support tickets, software and hardware maintenance, website development, and providing technical support.

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    AHJM 2023

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    This document contains a summary of Ahamed JM's work experience. It lists his most recent role as a Senior Technical Support Associate from July 2022 to April 2023 where he performed root cause analysis, technical research, and data analytics to provide level 3 support for a leading streaming platform. Prior to that, he worked in various IT support roles for companies like Intercorp, eTek IT Services, Disha Infraspace Solutions, Al-Jazeera Market, Carrefour, Silicon-tech infosystems, Precise Technologies, and Vistas between 2006-2022. His responsibilities included handling support tickets, software and hardware maintenance, website development, and providing technical support.

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    © All Rights Reserved
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    4 views3 pages

    Ahjm 2023

    Uploaded by

    humblyhaja
    This document contains a summary of Ahamed JM's work experience. It lists his most recent role as a Senior Technical Support Associate from July 2022 to April 2023 where he performed root cause analysis, technical research, and data analytics to provide level 3 support for a leading streaming platform. Prior to that, he worked in various IT support roles for companies like Intercorp, eTek IT Services, Disha Infraspace Solutions, Al-Jazeera Market, Carrefour, Silicon-tech infosystems, Precise Technologies, and Vistas between 2006-2022. His responsibilities included handling support tickets, software and hardware maintenance, website development, and providing technical support.

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    © All Rights Reserved
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    of 3

    Contact

    hajamaraikayarz@gmail.com
    Ahamed JM
    Senior Technical Research Analyst
    www.linkedin.com/in/ahamed- Chennai, Tamil Nadu, India
    jm-041578271 (LinkedIn)

    Experience
    Top Skills
    csharp Confidential
    Visual Basic .NET (VB.NET) Senior Technical Support Associate
    Microsoft Access July 2022 - April 2023 (10 months)
    Hyderabad, Telangana, India

    Root cause analysis - technical research - data analytics -level 3 support for a
    leading
    streaming platform.

    Intercorp
    Help Desk Specialist
    January 2020 - May 2022 (2 years 5 months)
    Chennai, Tamil Nadu, India

    Biometric scanner hardware[FACEATT2,FACEATT4000, THERMAL


    READERS] and
    software support[HRMS-EPSS].
    • Handling tickets(using Freshdesk) and try to resolve at the level one, if it's
    out of the level 1 scope forward to leave 2 and provide solutions within the
    Sla.
    • Coordinated priority of support work based on client and business needs.
    • Tracked inbound support tickets to provide clear resolutions to customers.
    • Maintained composure when faced with difficult customer situations.
    • Translated technical terminology for clients to communicate through ticket
    system. Provided remotesoftware services to correct reported issue.

    eTek IT Services, Inc.


    IT & HR Executive
    September 2018 - May 2019 (9 months)
    Chennai, Tamil Nadu, India

    Attendance follow-up.
    Pfa & LCA follow up & preparation for consultants.
    Bi-weekly & Quarterly report collection from H1B Consultants Manage ATS job
    postings &
    submission.
    Employee joining formalities, PF etc.

    Page 1 of 3
    Disha Infraspace Solutions Pvt.Ltd.
    HR/Admin Executive
    October 2017 - March 2018 (6 months)
    Chennai, Tamil Nadu, India

    Al-Jazeera Market
    Information Technology Support Engineer
    May 2016 - May 2017 (1 year 1 month)
    Riyadh, Saudi Arabia

    • Servers Monitoring.
    • H.O & Bos ,Fingerprint Databases Backups.
    • Monitoring Daily Schedulers on ERP System.
    • Maintaining & Troubleshooting ERP Ncr Pos Systems.
    • Installing & Configuring Computer Hardware Operating Systems &
    Applications.
    • Monitoring & Maintaining Computer Systems & Networks.
    • Supporting The Rollout of New Applications.
    • Testing & Evaluating New Technology.
    • Website Brochure and Arabic Images Updation

    Carrefour
    Information Technology Assistant
    October 2012 - August 2013 (11 months)
    Dubai, United Arab Emirates

    • Run business cycle and report to the implementation team on a Adhoc basis
    • check for the receiving documents and validate (agility and cross-dock)
    • dispatch lpos to the concerned section managers and to store managers
    • check for any salary deductions reported from store managers and validate
    and
    forward tothe accounts department

    Silicon-tech infosystems Pvt ltd


    Information Technology Support Engineer
    March 2011 - August 2011 (6 months)
    Chennai, Tamil Nadu, India

    • Provided technical support to gps based software for our foreign client.

    Precise Technologies
    Junior Web Developer & Tech Support Engineer
    July 2008 - February 2011 (2 years 8 months)
    Chennai, Tamil Nadu, India
    Page 2 of 3
    • Design and develop web pages using C#.NET AND MSSQL.

    Vistas
    Programmer Analyst
    August 2006 - March 2008 (1 year 8 months)
    Chennai, Tamil Nadu, India

    worked for the Airports Authority of India , developed a confidential accounting


    software for them to manage traffic and nontraffic revenues

    Page 3 of 3

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