GIVING DIRECTION

Receptionist : “Good morning, Immigration office, Riska speaking. How may I help
you
Customer : “Good Morning, I’m sorry to disturb you, but I don't know how to
apply for an Indonesian Passport Online because this is my first
time. Can you help me, please?
Receptionist : “Of course, let me help you, listen carefully, Mam”
Customer : “Okay, I will listening”
Receptionist : “First of all, you need prepare documents between National Identity
Card (KTP), Family Card Certificate (KK), Student Identity Card
(Student ID), and LSPR Confirmation Letter. Have you prepared the
documents?
Customer : “Oh ya, I have prepared all the documents”
Receptionist : “Okay, Second you must register at M-Passport Application from
Google Play Store or App Store
Customers : “I will download it”
Receptionist : “Can we continue, Madam?
Customer : “Okay next?”
Receptionist : “Third, fill in your information and verivy your account then choose
apply for new passport. After that, fill in all of the data and
documents choose the immigration office that is the nearest to your
house”
Customer : “Good, I understand”
Receptionist : “Then. You must pay the amount stated in the account”
Customers : “Okay, next”
Receptionist : “Next, you can visit the immigration office within the dates choosen
and at the time to take your photo, fingerprints, and checking proof of
payment. And finally wait around 4 to 7 days for your passport to
complete the processing time
Customer : “Okay, Thank you for direction”
Receprionist : “You’re welcome, Madam”