RISHI FOOD TESTING LAB, ERODE

QUALITY MANUAL – ISO/IEC 17025:2017 Doc No. – RFTL/QMS/01

ANNEXURE –II

Issue No. 01 Date 23.05.2021

Prepared & Approved by Quality Manager Issued by TM Page
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QUALITY MANUAL – ISO/IEC 17025:2017 Doc No. – RFTL/QMS/01

ANNEXURE – III

JOB RESPONSIBILITIES

Managing Director:

 Responsible for the overall control and administration of all company operations, Programs
and services.
 Responsible for delivery of service in accordance with the company’s Quality

policy and satisfy customer and expectations. Plans for the growth and development of
the company Introducing new policy/strategy for betterment of the company.
 Monitor and develop small term and long-term goal for approval of the management.
 Company operations, rules and regulations as per law.

 Identifying responsible persons/roles for maintaining the documented system.

 Authority to appoint / change Management representative,

 Chairs all Management review meetings. Monitoring all managerial staff and their activities.
 Active participation in resolves quality control problems with our customers/vendors and
quality control personnel related to projects.
 Schedules and performs evaluation with other managerial staff for business development,
customer service, after sales service, marketing review andplan, lab performance and
strength, and develops corrective action plan to overcome the problem.
 Active participation in conducting seminar, workshop, internal and external training program
etc., to improve our business standard.

Issue No. 01 Date 23.05.2021

Prepared & Approved by Quality Manager Issued by TM Page
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QUALITY MANUAL – ISO/IEC 17025:2017 Doc No. – RFTL/QMS/01

Operational Head:

 Responsible for the overall control and administration of all laboratory operations,
laboratory related services.
 Responsible for delivery of service in accordance with the company’s Quality

policy and satisfy customer specifications and expectations.

 Laboratory divisions operations, services as per customer requirements.

 Identifying responsible persons/roles for maintaining the sampling, analysis of samples timely
delivery of results.
 Schedules and performs evaluation with other managerial staff for laboratory development,
customer service, after sales service, marketing review and corrective action plan to
overcome the problem.
 Active participation in laboratory activities related seminars, workshop, training program,
etc., to improve our business standard.
 Responsibilities for ensuring that Lab adheres to goals, objectives of the organization.
 Lead the group and team leads to deliver the Lab Samples following GLP and safety practices.
 Initial review, verification and approve the Sample related Test protocols and Test kits
received from ESR. any other supporting work from another team on a needy basis.
 Accountable to deliver the sample as per the timelines and troubleshoot the scientific aspects
of the Sample on a need basis.
 Responsible for the preparation and review of SOP’s protocols, completing IOP of new
instruments.
 Ensuring that the chemicals and Glassware’s etc. are available for the Lab and forward the
purchase requisitions.
 Ensure all lab safety and GLP practices are maintained in the lab and participate actively in
the internal and external audits and certification.
 Allotment of tests to the individual Chemist in the absence of t lab team based on the priority
of the Samples.

Issue No. 01 Date 23.05.2021

Prepared & Approved by Quality Manager Issued by TM Page
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QUALITY MANUAL – ISO/IEC 17025:2017 Doc No. – RFTL/QMS/01

 Monitoring the Sample progress from receipt, under Process, review, report, archival,
Disposal etc. to ensure turn-around time.
 To coordinate with Quality Manager to ensure the review of Samples within the timelines.
 Preparation and planning for ISO-9001 & ISO- 17025 certification/recertification by
participating actively, verification of protocols and related documents, and take an active
role in the internal as well as external audits and address the audit issues on a timely
manner.
 Ensures productivity and quality of laboratory work by minimizing Lab errors and close
monitoring of the regular activities of the team.
 Develop and work on a succession plan by identifying, grooming, and encourage
subordinates to take up additional responsibilities.
 Participate in PT, ILC for process improvements and Competency matrix level improve of
the Lab members.
 Active participation in cross-functional support activities like conducting ILC.

Issue No. 01 Date 23.05.2021

Prepared & Approved by Quality Manager Issued by TM Page
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QUALITY MANUAL – ISO/IEC 17025:2017 Doc No. – RFTL/QMS/01

Quality Manager
 Ensures that the Quality System is established, implemented and maintained in accordance
with ISO/IEC 17025:2017, NABL and other applicable regulatory requirements.
 Ensures implementation of applicable Quality Procedures, Technical Procedures and
management system documents in the departments. Ensures all Procedures are kept current
version.
 Ensure traceability of operations, results and data.
 Adherence to the Policies and procedures and applicable regulations
 Responsible for identifying training needs of departmental personnel and imparting, evaluating
and monitoring the effectiveness of training conducted.
 Plans, schedules and obtains approval from Top management to conduct internal Audits.
 Ensuring that the Management reviews are conducted in a systematic manner as per the
established procedure and all audit and review findings and any corrective actions that arise
from them are documented.
 Coordinates laboratory accreditation activities and responsible for NABL accreditation.
 Ensuring the participation in the laboratory’s inter-laboratory & proficiency
testing program and evaluating the lab’s performance.
 Responsible for conducting and evaluating Internal Quality Checks.
 Ensuring compliance of subcontracting work with defined procedure andquality system.
 Resolution of complaints in consultation with technical management team.
 Monitor and improvements of management system.
 Have appropriate authority for implementation and monitoring the
effectiveness of corrective actions.
 Evaluation of Effect of non-conforming work on the quality of test result.
 To identify potential sources of non-conformities and needed improvements. When
improvement opportunities are identified [or] if preventive action required, action plans are
developed, implemented and monitored to improve the system.
 Maintaining and controlling records.
 Have the responsibility and authority to review laboratory processes, identify non-
conformances and deficiencies, conduct root-cause analysis to an appropriate level, suggest
corrective action including work stoppage andresumption of work; notify customers
 Reports to Managing Director.

Issue No. 01 Date 23.05.2021

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QUALITY MANUAL – ISO/IEC 17025:2017 Doc No. – RFTL/QMS/01

Technical Manager
 Responsible for all aspects of laboratory technical operations, authority to review laboratory
technical processes,
 Ensuring compliance of subcontracting work with defined procedure andquality system
 Resolution of complaints and non-conformances.
 Evaluation of Effect of non-conforming work on the quality of test result.
 Have appropriate authority for implementation and monitoring theeffectiveness of corrective
actions.
 To identify potential sources of non-conformities and needed improvements. When
improvement opportunities are identified or if preventive action required, action plans are
developed, implemented and monitored to improve the system.
 Maintaining and controlling each record with the support of staff.
 Implementing the decisions of Management Review Meeting.
 Laboratory operations: Review of contracts; review of registration status, review of results and
data and release of reports, troubleshooting during analysis. Handle technical complaints.
Responsible for in time delivery of reports.
 Ensure all equipment and instruments are maintained in calibrated status.
 Productivity: Increase throughput of the department. Optimize usage of critical consumables
such as reference standards and equipment time.
 Providing the necessary resources (personnel, equipment, supplies) for the quality assurance
program, in order to ensure confidence in the laboratory’sresults.
 Ensures personnel are trained for the duties they perform – includes substitutes when regular
personnel are absent maintains records and manage all aspects of testing activities.
 Ensure all personnel’s responsibility, authority and inter-relationships are properly defined.
 Ensure all key laboratory management personnel are deputized in their absence.
 Ensure the authorized personnel are aware of the relevance and importanceof their activities.
which contribute to the achievement of the objectives of the management system.
 Reports to Chief Executive and Quality Manager.

Issue No. 01 Date 23.05.2021

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QUALITY MANUAL – ISO/IEC 17025:2017 Doc No. – RFTL/QMS/01

Chemists /Food Chemists

 Complying with lab quality policy & objectives and management system. Planning,
understanding and completing the allocated work within the
stipulated time with accuracy and precision strictly as per relevant methods/procedures.
 Ensuring that the performance of equipment / instrument before using it. Carrying out
maintenance, internal calibration and intermediate checks of instrument / Equipment
/Glassware as per standard procedure and schedule.
 Ensures the correctness of results and repeats the test whenever required incase of doubt.
 Responsible for bringing any nonconformance/deviation noticed in the sectionimmediately to
the Supervisors.
 Bringing the requirements of any change in methods / procedures to the notice of
Supervisors.
 Training & supervising trainees.
 Ensuring proper maintenance of quality system documents and records during storage and
retrieval.
 Carrying out specific tasks/additional responsibilities as and when allotted/Assigned by
Supervisors Report to Technical Manager.

Junior Chemist
 Carrying out all type of physicochemical analysis in Food & Agro products, Animal Feeds and
water.
 Daily calibration and maintenance of instruments.
 Maintaining stock register for chemicals, glass wares, consumables etc.,
 Co-ordination with field chemists in sampling assignments.
 Raising the indent based the stock for purchase.
 Responsible for maintaining good housekeeping in laboratory.
 Reporting to Senior Chemist Laboratory on day today activities.
 To maintain importability/ confidentiality in Lab work, Testing of Water and Food samples under
technical manger Supervision, maintenance and upkeep of chemical lab, updating of lab records,
as per NABL requirements, Responsible for Equipment Calibration and Maintenance of
environmental monitoring in the Lab.

Issue No. 01 Date 23.05.2021

Prepared & Approved by Quality Manager Issued by TM Page
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QUALITY MANUAL – ISO/IEC 17025:2017 Doc No. – RFTL/QMS/01

Executive Samples Registration

 Samples Receipt.
 Maintenance of sample entry and exit register with sample reference number, date etc.
 Report Preparation.
 Dispatching the reports in the specified due times.
 Receive testing samples Identify and Check the adequacy of incoming samples Reject samples if
not suited for testing and inform customer Preservation of samples Handover the samples for testing.
 Prepare test reports Issue test reports to customer, Collect customer feedback and complaints.

Field Staff [Executive]

 Collecting sample from the customer as per the instruction provided by the technical staff.
 Ensure safe handling of samples.
 Ensure timely transportation of samples.
 Visiting fields to monitoring & Collecting Water, Food samples from fields for analysis. as per
NABL requirements, recording sampling data for Documentation.
 Attending meetings. Providing assistance with data entry. Conducting experiments to identify
and resolve problems.
 additions to your work profile which shall be instructed by the management of company when
necessary.

Field Staff [Assistant]

 Visiting fields to monitoring & Collecting Water and Food samples from fields for analysis. as per
NABL requirements, recording sampling data for Documentation.

 additions to your work profile which shall be instructed by the management of company when
necessary.

Issue No. 01 Date 23.05.2021

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QUALITY MANUAL – ISO/IEC 17025:2017 Doc No. – RFTL/QMS/01

ANNEXURE – IV LABORATORY LAYOUT

Issue No. 01 Date 23.05.2021

Prepared & Approved by Quality Manager Issued by TM Page
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QUALITY MANUAL – ISO/IEC 17025:2017 Doc No. – RFTL/QMS/01

Issue No. 01 Date 23.05.2021

Prepared & Approved by Quality Manager Issued by TM Page
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QUALITY MANUAL – ISO/IEC 17025:2017 Doc No. – RFTL/QMS/01

Issue No. 01 Date 23.05.2021

Prepared & Approved by Quality Manager Issued by TM Page
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