Ravi Ranjan ravikumarranjan355@gmail.

com
7488199706
09/08/2001
Ranchi, Jharkhand
in https://www.linkedin.com/in/ravi-
ranjan-a39a9726b

Objective As a motivated fresher transitioning from a customer associate role, I seek a Data Analyst position to apply my
analytical skills in Excel, SQL, and Visualisation. Eager to contribute insights and support data-driven
decision-making while thriving in cross-functional teams.

Experience KUKU FM
Customer Delight Executive MA RCH 2 0 2 2 - T I L L DAT E
Resolving customer queries from email, social media, and call interactions.
Utilize data insights to efficiently resolve customer issues.
Collaborate on process improvements based on data insights.
Ensure data accuracy and provide data-driven insights for customer support enhancement.

Education Dr. Shyama Prasad Mukherjee University 2019-2022

Bsc Information Technology - 8.4 CGPA

St Xavier's College 2016-2018

12th SCIENCE - 74.4%

EDYODA Data Scientist Program (2023) May- November

DIGITAL
UNIVERSITY In-depth training in data science, machine learning, statistics, and data visualization.
Proficient in SQL for querying and data manipulation.
Advanced MS Excel skills for analysis and reporting.
Expertise in data visualization with Power BI.
Hands-on projects solving real-world data challenges, demonstrating SQL, Excel, and data visualization
expertise.
Employing ETL tools for data transformation and utilizing SQL for querying and manipulation.

Skills Excel: Advanced proficiency (data manipulation, formulas, pivot tables, macros).
Data Analysis: SQL Server, SQL, Oracle, MySQL
Data Transformation: Knowledge of ETL, data quality checks, and blending techniques.
Python: Proficient in Numpy, Pandas for data manipulation.
Communication: Excellent verbal and written skills.
Accounting Knowledge: Familiarity with financial data handling.
Data Tools: Basic knowledge of MS-SQL, Python, SAS, Alteryx.
Visualization: Power BI and Tableau proficiency for data insights.
Collaboration: Effective in cross-functional teams.
Problem-Solving: Strong analytical skills for complex data challenges.
Adaptability: Able to handle ambiguity and adapt to changes.
Attention to Detail: Meticulous approach for data accuracy.

Projects Customer Segmentation and Churn Analysis

Objective: Conducted customer segmentation and churn analysis for an e-commerce platform.
Tools: SQL, Excel, ETL (Talend, SSIS).
Segmented customers using K-means.
Analyzed churn factors with logistic regression.
Employed ETL tools for data transformation.
Visualized insights for stakeholders.
Skills: SQL querying, Excel visualization, ETL expertise, analytical thinking.

Sales Data Analysis

Used SQL for querying, cleaning, and organization.
Excel: Advanced functions, pivot tables for analysis.
Identified top-selling books, key metrics with SQL.
Excel visualizations for sales trends, forecasting.
Presented findings, showcased SQL and Excel skills.