Chapter- One

INTRODUCTION OF THE STUDY

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1.1 Introduction

Bank is a commercial organization and commercial banks have for many centuries played a
vital role in the financial system. That vital role continues today, although as with other
financial institution, the functions of commercial banks have changed as the needs of the
economy has changed. Now a day there are various kinds of financial services are being
performed and practiced in modern economy and many of them are very much helpful and up
to dated to boost up the economy of today’s world.

Banking sector is expanding its hand in different events every day. At the same time the
banking process is becoming faster, easier, and the banking area becoming wider. As the
demand for better service increases day by day, they are coming with different innovative
ideas and products. In order to survive in the competitive field of the banking sector, all
banking organization are looking for better service opportunity to provide their fellow clients.
As a result, it has become essential for every person to have some idea on the bank and
banking.

This report in an outcome of two month career at Standard Chartered Bank. Prepared as the
partial requirement of MBA program of Department of Business Administration,
International Islamic University Chittagong. The organization attachment started November
3, 2016 and finished January 3, 2017.

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1.2 Objective of the Study

The principal objective of the study is to evaluate the foreign trade operations of Standard
Chartered Bank, Bangladesh. To accomplish this principle objective following objectives
have been covered:

 To present an Overview of Standard Chartered Bank.

 To highlight the procedures of Foreign Exchange of Standard Chartered Bank.

 To evaluate the performance of Foreign Exchange of the sample branch.

 To identify the prospects and problems and purpose some recommendations to

overcome these problems.

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1.3 Methodology of the Study

Primary Sources are

 Discussion with officials of SCB

 Face to face conversation with the clients.

 Discussions with customers over the telephone and responding to their query.

Secondary Sources are:

 Annual Publications of SCB

 Annual Reports of SCB

 Others published documents of Bangladesh Bank.

1.4 Scope of the Study

The scope of the study is only related to prime bank Limited, Jubilee Road Branch,
Chittagong. This report focuses on the overview of the organizational structure, background,
functions and mainly focal point on “Overall Banking Activates of Foreign Exchange on
Standard Chartered Bank, Main Branch, Chittagong”

Hence the working area of my internship was only in Jubilee road branch of the bank. I have
tried to acquire knowledge about the different sections.

While running practical orientation with PBL, Jubilee road Branch, I was placed in three vital
departments. These were:

 General banking

 Credit

 Foreign exchange

Each of the above areas is critically analyzed in order to determine the efficiency of Standard
Chartered Bank, Main Branch, Chittagong.

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1.5 Limitation of the Study

The overall study was conducted considering a number of limitations. These are as follows:

 The major limitation of the study was confidentiality of the data. As part of the policy
of Standard Chartered bank, some data could not be used to enhance the parameter of
the analysis. Because of maintaining the secrecy, such data is important to the bank’s
interest that’s not revealed to the public.

 No statistical analysis was conducted; and thus the findings are not statistically
validated. The research design maintained in this study is basically qualitative in
nature.

 Limitation of time was one of the most important factors that shortened the present
study. Due to time constraints, many aspects could not be discussed in the study.

 Limitations of conducting survey on “customers’ perception” about the services given

by Trade Services, SCB.

 Though the report title is based on “Export-Import Procedure”, however, I only had
the chance to work with Import part only.

 § Beside all the above restraint, the lack of experience on the part of the researcher in
this field may have become yet another limiting factor.

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