Mechekane ines

[Garden city,Ammar Achi street]

[Khenchla, Algeria ]
[inesmechekane@gmail.com]
[+213659009865]

Objective:
Dedicated and results-driven customer service professional with over [3] years of experience
in providing exceptional support to clients across various industries. Skilled in handling
inquiries, resolving issues, and ensuring customer satisfaction. Seeking to leverage expertise
in a challenging customer service role at your company.

Professional Experience:

Customer Service Representative

Tadamon Company], khenchla, Algeria
[Septembre, 2020] – [novembre, 2022]

- Responded to customer inquiries via phone, email, and live chat, addressing concerns and
providing accurate information.
- Handled customer complaints effectively, resolving issues promptly to ensure customer
satisfaction and retention.
- Assisted with order processing, including taking orders, tracking shipments, and processing
returns or exchanges.
- Maintained a high level of product knowledge to provide expert advice and
recommendations to customers.
- Collaborated with other departments, such as sales and logistics, to ensure seamless
customer experiences.

Customer Support Specialist

[ETPH], khenchla, Algeria
[January, 2023] –
- Provided advanced technical support to customers, troubleshooting software and hardware
issues to achieve timely resolutions.
- Mentored and trained new customer service representatives, ensuring they were equipped
with the necessary skills and knowledge to excel in their roles.
- Developed and implemented customer service procedures and best practices to streamline
operations and improve efficiency.
- Conducted customer satisfaction surveys to gather feedback and identify areas for
improvement, resulting in increased customer satisfaction ratings.
- Assisted in developing and updating customer service training materials to keep staff
informed of product updates and service protocols.

Education:

Bachelor of Arch “Architecture, urban planning, and city-related professions .

[University of Constantine 3], Constantine , Algeria .

Skills:

- Excellent communication skills, both verbal and written

- Strong problem-solving abilities and attention to detail
- Proficient in Microsoft Office Suite and CRM software
- Ability to work effectively in a fast-paced environment
- Proven track record of delivering exceptional customer service.

References:
Available upon request.