Ruth Okwuchi Amadi

Customer Service Representative

Flat 79, Mint Drive Hockley B18 6EB
07939401959
amadiruru@gmail.com

Professional Profile
A focused and dependable professional with strong experience in customer service and the
proven ability to assist customers with enquiries, a well-informed selection of suitable
products and services, and cultivating a positive image of the organization. Committed to
following all company procedures and utilizing effective people skills to win and retain
customers.
Work Experience
Customer support representative
October 2020 –February 2023
ROK Enterprises LLC (Arlington, Texas)
- Utilized company’s call logging software to accurately record details of calls
- Dealt with customer enquiries while ensuring a satisfactory resolution
- Tracked and reported top customer complaints with information about frequency
and severity using excel spreadsheet
- Maintained up to date knowledge of products and services
- Demonstrated obedience to established company procedures, protocols and
standards.

Public Relations Officer

September 2019 – October 2020
Deus Magnus Limited (Lagos, Nigeria)
- Increased the exposure of company’s products and services
- Worked with members of senior management to discuss new brand ideas, organize
events, and address critical issues.
- Purchase of supplies and maintaining inventory
- Arranging for timely purchase, acquisition, and solicit bids from vendors

Customer Sales Representative

August 2018 – August 2019
Nkeco Gold (Lagos, Nigeria)
- Provided high quality customer service to customers
- Prepared weekly and monthly sales report
- Served at least 30 customers on a daily basis
- Slashed payroll/benefits administration costs by negotiating pricing and fees while
ensuring the continuation and enhancement of services
- Mentored junior Representatives
Core Skills
o Problem Solving o File Management
o Customer Client Relations o Complaint Resolution
 o Call Centre Operations o Time Management
o Telephone Etiquette o Oral / Written Communication
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Education & Qualifications
Diploma of Higher Education in Nursing
Learn Direct Associated College (United Kingdom)
2022

8 GSCE’S including Mathematics and English

Success Hall College
June 2018

References
Available upon Request