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In the views of Ventrice (2009) in the present times, the competitiveness in the industry has increased
immensely and it requires that the employees work with high motivation. Review of Literature on
the Study of Job Satisfaction of the Teachers of Higher Education Institutions Job Satisfaction is a
very popular area of study and so there is a big number of research work done. Luz Martinez
B01230407 B01230407 IOSR Journals Influence of leadership styles on job satisfaction of
employees in small and. A qualitative and quantitative review of the relationship between job
satisfaction and job. Statistical analysis indicates that the employees working in the banking sector
feel that their jobs are somewhat secure. With a greater level of uncertainty coming from increasingly
demanding customers, service organizations need to empower their employees to go extra miles to
meet customer expectations. Problem Identification Currently, several studies have been conducted,
which analyzes the employee satisfaction. Tqm report THE STUDY OF COCA COLA BOTTLING
COMPANY Tqm report THE STUDY OF COCA COLA BOTTLING COMPANY A STUDY ON
CUSTOMER SATISFACTION IN RAMESH ELECTRICALS AND CONTRACTORS A STUDY
ON CUSTOMER SATISFACTION IN RAMESH ELECTRICALS AND CONTRACTORS Study
on the Stress Level Study on the Stress Level Impact of Customer Satisfaction on the Business
Impact of Customer Satisfaction on the Business Final Report of capstone on Employees satisfaction
in Proodle organisation (P. Banks Employees Satisfaction as a Lead to Customers Satisfaction.
Although there is a great deal of interest in engagement, there is also a good deal of confusion. As it
is in this case much information has been provided about the role of HRM, employee satisfaction and
the various factors which contribute to it. These authors' argument supports the belief that better
performing enterprises always treated their employees in a better way. International Business and
Management - 2013 Module name:Operations and Human Resource Management (Evening Class)
Module Code:CORP 5041 Assignment: Group Critical Analysis Project Theme: Key factors of
employee satisfaction and its impacts to company success. Also, in the event of job openings, it is
advisable to first try and hire from within. Mondrow (2011), states that, pay may help to determine
if an applicant accepts a job offer, but salary has little effect on one's job satisfaction. Second, it
affects positive employee behavior indirectly by encouraging, pride in the organization, which then
leads to positive employee behavior. No evidence was found that higher levels of education were
related to higher job satisfaction. 4. 0 Conclusion The correlation between employee satisfaction and
different factors like age group and education level, entrepreneurship, quality management, public
and private sector, corporate vision and pay satisfaction has been analyzed to evaluate the effect of
job satisfaction in company’s success. Our findings provide support for some elements in this model,
but not all. In the views of Harrison (2013) the recognition at the workplace is important as it is
important for the human dignity and social justice issue. Therefore, the research has examined the
impact of recognition on the employee satisfaction. It includes an introduction, identification of the
problem, literature review of the independent and dependent variables, the correlation between the
variables, conclusion, references, and appendix. 13 Pages 4913 Words 499 Views Added on 2023-
06-15 About This Document This literature review sheds light on the impact of recognition in
achieving employee satisfaction. Stress among banking employee- a literature review - International.
Therefore, we suggest that job satisfaction influences employee behavior. The Hawthorne plant
created an Industrial Research Division in the early work on morale. Final Report of capstone on
Employees satisfaction in Proodle organisation (P. Different organizations take different approaches
to the employee recognition. Scholars can use them for free to gain inspiration and new creative
ideas for their writing assignments. What are the specific problem s or question s to be addressed in
your literature review: The Value of Homework in Student Achievement. Review of literature
Employee satisfaction is the individual satisfaction as a professional person, that is, the individual
has an effect on his attitude. Keywords: Human resources, employee retention, job satisfaction,
literature.
An incidental finding was that the odds of turnover were three times greater in female officers with
children than in female officers with no children. Nevertheless, this generation of unsatisfied
employees has not yet shown clear repercussions in organization success. However, the researchers
feel this is not an indication that employees do not care about the reward systems in their
organizations. Banks Employees Satisfaction as a Lead to Customers Satisfaction. Furthermore,
relevant recommendations and measures for improving the employee satisfaction. Introduction
Nowadays, job satisfaction is one of the successful key for managers in any organization. It can be
critiqued that employee recognition is important in employee motivation. This argument was
appreciated by Mathieu et al (1990) as cited in Yee et al. (2008), where it was said that the employee
satisfaction has little direct influence on business performance in most instances. Questionnaire
(MSQ). The MSQ can be scored for twenty facets; scores from one question for. Now when the dark
clouds are over and the world is looking forward to growth, the article suggests ways to minimize the
hindrances to Employee Satisfaction and recover the success rate prior to the turmoil. Keywords:
Human resources, employee retention, job satisfaction, literature. Works by both Hesket and
Schlesinger (1991) and Reichheld (1996) improving employee loyalty through poor rewarding helps
in improving the services the employees provide hence profitability is improved. Employee
Satisfaction is a prerequisite for the customer satisfaction. A study conducted in Europe, Asia, Africa,
and the Americas reported similarities among. Singapore 1995. Slack, F., Orife, J. N., Anderson, F.
(2010) Effects of Commitment to Corporate Vision on Employee Satisfaction with their
Organization: An Empirical Study in the United States. Across the four major geographic regions
studied, workers. In the present competitive times, the employee satisfaction is considered as a
significant element in the employee retention and productivity. However, it is reasonable to think that
in certain industries, where there is direct contact with customers, the relation of employee
satisfaction to company’s success can be higher (Yee at al. 2008). For instance, studies by Wan
(2006) in the U. S. forest products industry have shown that there were differences in job satisfaction
of the employees across the different levels of income, occupation and age. Mikhail Bakhtin was
born in Orel, Russia on November 17 1895. There are other secondary factors, including pay scale,
management, working hours, and the work-life balance, which influences the employee motivation
at the workplace. Influence of leadership styles on job satisfaction of employees in small and. The
literature review will pay attention to a book on the cult of Luxury Brand, Impact of Personal
Orientation on Luxury Brand Purchase Value, Shopper Behaviour in Recession and impulsive buying
behaviour in recession. However, the new breed of personnel wants more than pay as a benefit. In a
constantly changing world of today, where past is replaced by dynamic present and the dynamic
present is being replaced by more challenging future, the old ways of doing. This paper is based on a
research project carried out on commercial banks in Kakamega central District, Kenya focusing on
the influence of employee productivity on organisational performance as how employee satisfaction
leads to customer satisfaction., A literature review on motivation. Reward systems that truly value
good performance fulfill the drive to acquire. Europe, but there is no knowledge about the
relationships between the enabler criteria and the. A, Antoncic, B. (2011) Employee Satisfaction,
Intrapreneurship and Firm Growth; A Model. Although these will always continue to part of an
employee incentive package, it is also necessary to reward personnel with the knowledge that their
feedback and involvement are important to the company's success. Final Report of capstone on
Employees satisfaction in Proodle organisation (P.
Therefore, we suggest that job satisfaction influences employee behavior. To study the influence of
employee participation on the job satisfaction level of employees, a survey was conducted in eleven
small and medium enterprises of India. Employee satisfaction is the individual satisfaction as a
professional person, that is, the individual has an effect on his attitude. They have accomplished this
through a list of 12 questions in their G12 employee engagement survey that identifies the
percentages of employees that fall into employee turnover, safety, and customer loyalty and
satisfaction. Also, private and public sectors showed considerable differences in the level of overall
job satisfaction that they derived from the facets of their jobs like motivational factors; working
conditions; promotional opportunities; relationship with co-workers and job security. It is the
outcome of firms pursuing new opportunities through a gradual departure from the customary by
encouraging employees to be innovative. Employee satisfaction is the positive feeling that employees
have toward their job, colleagues and companies. Incentives effect on performance and job
satisfaction are researched trough critical lite-rature review and interview research. The employee
satisfaction is considered as a dependent variable whereas the recognition is considered as an
independent variable in the research. These early studies mark the birth of research on job. At-will
employment, Employment, Job satisfaction 1233 Words 5 Pages A. Now when the dark clouds are
over and the world is looking forward to growth, the article suggests ways to minimize the
hindrances to Employee Satisfaction and recover the success rate prior to the turmoil. Employee
Satisfaction of Commercial Banks: The Case - EMU I-REP. Female juniors with less effective skills
for coping with stress and who exercised less frequently on a weekly basis were more likely to leave.
Morse (1997) “Satisfaction refers to the level of fulfilment of one s. With a greater level of
uncertainty coming from increasingly demanding customers, service organizations need to empower
their employees to go extra miles to meet customer expectations. In the present competitive times,
the employee satisfaction is considered as a significant element in the employee retention and
productivity. From the review of extant literature, it has been found that it is always not salary which
leads to Employee Engagement: A Literature Review Dharmendra MEHTA 1 Naveen K. Statistical
analysis indicates that the employees working in the banking sector feel that their jobs are somewhat
secure. Motivation is key to increasing the productivity of a workforce. To compare with Facebook,
Google has paid lower wages to its employees but providing vast benefits had caused employees to
accept reduction on their wages because it provides them job satisfaction fostering by company
culture whereas Facebook is found with less employees’ satisfaction though the level of pay is
slightly higher (Huffingpost 2012). Keywords: Human resources, employee retention, job
satisfaction, literature. Giving them the electronic self-service tools necessary in areas of human
resources and knowledge management is one method finding success in improving satisfaction.
Review of literature gives the opportunity to research worker to get information related to what has
been already done in the area of job satisfaction and absenteeism. LITERATURE REVIEW The
literature search focused on reducing the absenteeism due to job dissatisfaction. If employees are
satisfied with their job, the turnover rate will be lower than that of a company with unhappy
employees. It is important for the employees to be challenged to a reasonable level so as to
encourage them to be interested in their job, thus, it is likely that the productivity levels will remain
high. When it is about the pay satisfaction it is said that high pay does not always lead to job
satisfaction. High level of pay does not ensure the happiness or satisfaction among employees as job
satisfaction focus rather on culture and reward systems (Mondrow, 2011). The organization works as
a shared collective responsibility, and therefore, it implies the concern for others, consideration given
to the outcomes and the impact of the actions.
The review is a careful examination of a body of literature pointing toward the answer to your
research question. Recent studies are researching ways that successful organizations are encouraging
positive employee morale despite ongoing business changes. Employee Satisfaction of Commercial
Banks: The Case - EMU I-REP. Level of education is also one of the factors that can power the way
employee satisfaction is perceived. As it is in this case much information has been provided about
the role of HRM, employee satisfaction and the various factors which contribute to it. The objective
of this paper is to conduct a literature review and analysis on theories and empirical evidence on the
relationship between employee motivation and organizational productivity with a view to drawing
important lessons for managerial practice. With a greater level of uncertainty coming from
increasingly demanding customers, service organizations need to empower their employees to go
extra miles to meet customer expectations. Buna gore, eger is yeri cal?san?n beklentisini kars?l?yorsa
is tatmini, aksi durumda is tatminsizligi olusmaktad?r Aziri, 2011. The Hawthorne plant created an
Industrial Research Division in the early work on morale. For example, a company that falls in the
50th percentile on employee motivation improves only to the 56th by boosting performance on one
drive, but way up to the 88th percentile by doing better on all four drives. Therefore, employers
should try to ensure that employees have a clear understanding of their responsibilities and
expectations. Influence of leadership styles on job satisfaction of employees in small and. Joint
development of programs gives people ownership and the motivation to ensure the support of the
change process. Hauser, Taylor and the various projects at the Western Electric plants in Hawthorne.
Banks Employees Satisfaction as a Lead to Customers Satisfaction. Although these will always
continue to part of an employee incentive package, it is also necessary to reward personnel with the
knowledge that their feedback and involvement are important to the company's success. Welfare
measures may be both voluntary and statutory. Across the four major geographic regions studied,
workers. The company was chosen since it had senior management believed that satisfaction was key
to. Health care, Illness, Medical terms 1044 Words 4 Pages A review of employee training and
development. It is important for a manager to provide value to the needs or satisfaction level of an
employee in order to retrain employee commitment and employee engagement. REVIEW OF THE
LITERATURE Although it has been more common to investigate employee attitude data at the
individual employee level, researchers have begun to explore similar relationships at the business-unit
level and the organizational level. Review of literature gives the opportunity to research worker to
get information related to what has been already done in the area of job satisfaction and absenteeism.
A Review of Literature on Employees Job Satisfaction and Contentment. To prove the importance of
empowerment in the company’s success Eesley et al. 2006) has said that intrapreneurship is the
practice of creating new business products and opportunities in an organization through proactive
empowerment; and intrapreneurship is propelled by an individual's or a team's willingness to take
calculated risks and act to create business opportunities that serve an organization's needs for growth
and improvement. When it is about the pay satisfaction it is said that high pay does not always lead
to job satisfaction. The study highlights customer satisfaction levels among young customers in
banking industry. MEHTA 2 ABSTRACT Motivated and engaged employees tend to contribute
more in terms of organizational productivity and support in maintaining a higher commitment level
leading to the higher customer satisfaction. In the early 20th century, leadership traits were studied
to determine what made certain people great leaders. These early studies mark the birth of research
on job.
The finding shows significance different when ages of groups of respondent were considered and no
significance different in a group of worker that is based on experience. Analysis of Employee
Satisfaction in Banking Sector - International. However, there are only a few studies, which
analyzed the impact of recognition on the employee satisfaction. To stay competitive a company will
have to keep its employees fully involved in everything that is happening towards their business
outcomes. They don’t have enough salary accourding to the work, they work for atleast 12 hr non-
stop and. LITERATURE REVIEW The literature search focused on reducing the absenteeism due to
job dissatisfaction. Here I want somebody who is hungry, eager, jumps out of the bed in the morning
and rush to work to do a good job. ” So in practical situations, organizations are not really pleased in
having just satisfied employees, they’re akin to employees showing eagerness and desire to come to
work for success. Further, developing a good relationship with employees is a precursor to building a
good relationship with customers. Pay-for-performance approaches bring only short-term, skin-deep
results. The majority of the respondents had been with the organization for between 1 and 5 years,
26 percent had been with the corporation less than one year, and the remaining 3 percent had been
with the company for over five years. If employees are satisfied with their job, the turnover rate will
be lower than that of a company with unhappy employees. A Review of Literature on Employees
Job Satisfaction and Contentment. Literature Review Independent Variable The current literature on
the employee recognition is limited and there is no actual conceptualization or the theoretical
integration of the employee recognition as a human resource strategy. Keywords: Human resources,
employee retention, job satisfaction, literature. In this paper many influencing factors of employee
satisfaction will be analyzed combined with their affects to organizational success.. 0 Stimuli of
Employee Satisfactions and Impact There are many factors that somehow intrinsically and
extrinsically keep engagement in the process of employees’ job satisfaction. Introduction Nowadays,
job satisfaction is one of the successful key for managers in any organization. This view has been
present in the literature since the first studies by. Job analysis is the process of obtaining information
about jobs i. The literature review is focused on the recognition and its impact on employee
satisfaction. Demographic Factors and Job Satisfaction: A Case of Teachers in Public Primar.
However, in the hospitality industry, the employee retention is a big concern. A unit may fall sick
because of a major lubricant i. He argues that a successful internal-marketing strategy can enhance
both job satisfaction, organizational pride and positive employee behavior that is characterized by a
commitment to customer service, cooperation with other employees, and to the company. An
incidental finding was that the odds of turnover were three times greater in female officers with
children than in female officers with no children. Organization member to its operating characteristic
is the cognitive evaluation, employees get through the more realistic values and expectations of the
gap between the value obtained after the meeting whether or not all aspects of work attitudes and
emotional the employee. They were done at the Bell Telephone Western Electric. It includes an
introduction, identification of the problem, literature review of the independent and dependent
variables, the correlation between the variables, conclusion, references, and appendix. Recent studies
are researching ways that successful organizations are encouraging positive employee morale despite
ongoing business changes. An employer who understands what motivates his staff has definite
control over his staff. Moreover, Kivimaki et al (1997) cited in Mehra et al (2011) has also said that
adopting Total Quality Management in an organization leads to decreased job satisfaction.
Based on a critical review of published literature, sensitivity of the issue of retention to any
organization, the present study tries to review the various available literature and research work on
employee retention and the factors affecting employee retention and job satisfaction among the
employees. Employee Satisfaction is a prerequisite for the customer satisfaction. The purpose is to
find out the different attributes used for evaluating the job satisfaction. Employee Satisfaction of
Commercial Banks: The Case - EMU I-REP. The finding shows significance different when ages of
groups of respondent were considered and no significance different in a group of worker that is
based on experience. Europe, but there is no knowledge about the relationships between the enabler
criteria and the. International Journal of Operations; Production Management, 32(3), pp. 308-328.
Eesley, D. T. and Longenecker, C. O. (2006). Gateways to Intrapreneurship. The Hawthorne plant
created an Industrial Research Division in the early work on morale. For example, a company that
falls in the 50th percentile on employee motivation improves only to the 56th by boosting
performance on one drive, but way up to the 88th percentile by doing better on all four drives.
Impact of Recognition on Employee Satisfaction: A Literature Review This literature review focuses
on the recognition to achieve employee satisfaction in the hospitality industry. Vincent Hospital.
Chapter 11: Literature Review This study will compare how employee satisfaction is related to
customer Review literature of employee satisfaction. Different organizations take different
approaches to the employee recognition. Satisfaction depends basically upon what an individual
wants from the. This study proposes to analyze whether the age of. These early studies mark the
birth of research on job. It is posited that different incentives have different effects on performance
and job satisfaction. Compliments, for example, are excellent motivators. There is confusion and
debate among practitioners on the topic of employee attitudes and job satisfaction even at a time
when employees are. This is a large group of supermarket chains in the UK. Likewise, this article too
starts up with solid figures on how Employee Satisfaction has been lowered down the line.
Motivation is the process that initiates, guides and maintains goal-oriented behaviours (Price,
2000).Motivation is the inner drive that plays a vital role in employee satisfaction. Organization
member to its operating characteristic is the cognitive evaluation, employees get through the more
realistic values and expectations of the gap between the value obtained after the meeting whether or
not all aspects of work attitudes and emotional. Also, in the event of job openings, it is advisable to
first try and hire from within. Review of literature gives the opportunity to research worker to get
information related to what has been already done in the area of job satisfaction and absenteeism.
Moreover, Kivimaki et al (1997) cited in Mehra et al (2011) has also said that adopting Total Quality
Management in an organization leads to decreased job satisfaction. We use cookies to create the best
experience for you. Employee engagement is the extent of commitment, desire, satisfaction and work
effort of the employees to stay in an organization (Hobson, 2007, p. The literature review will pay
attention to a book on the cult of Luxury Brand, Impact of Personal Orientation on Luxury Brand
Purchase Value, Shopper Behaviour in Recession and impulsive buying behaviour in recession. Many
studies have shown an unusually large impact on the job. To stay competitive a company will have to
keep its employees fully involved in everything that is happening towards their business outcomes.
Kristin et al. (2004) cited in Paul (2012) found that the overall job satisfaction decreases after the age
of 45; perceptions of management fairness and problem resolution also decrease with age.
Furthermore, relevant recommendations and measures for improving the employee satisfaction. The
organization management should also consider the past mistakes in making the future decisions in
the organization. They were done at the Bell Telephone Western Electric. Using a sample of
management information systems professionals, the models were tested using a combination of
pseudo-generalized least squares, and full information maximumlikelihood estimation procedures.
Employee satisfaction is considered to be a critical success factor for organizations. It involves
adjustment of an employee's work life and family life to the community or social life. However, in
the hospitality industry, the employee retention is a big concern. Oct. 2012), Employee satisfaction is
the terminology used to describe whether employees are. The objective of this paper is to conduct a
literature review and analysis on theories and empirical evidence on the relationship between
employee motivation and organizational productivity with a view to drawing important lessons for
managerial practice. Herzberg’s Motivator-Hygiene theory identifies satisfiers or motivator factors as
achievement, recognition, work itself, responsibility, advancement and growth, on the other hand,
dissatisfiers or hygiene factors as company policy, supervision, working conditions, interpersonal
relationship at work, salary and benefits, and job security (Gitman et al 2008). In fact, the workers'
evaluation of managers is most important to job satisfaction; role clarity is the next most important,
followed by work environment. It states that the recognition is not merely an issue of organization
performance or the psychological wellbeing of the employees. Motivation is the process that initiates,
guides and maintains goal-oriented behaviours (Price, 2000).Motivation is the inner drive that plays a
vital role in employee satisfaction. The major aim is to determine the performance linkages between
employee perception and performance, customer perceptions, behavior and financial performance.
Although, many academics have found a correlation between employee satisfaction and
organizational performance, there has been an opposition to this view and that has called for an
extensive study, as employee satisfaction has little or no influence in the performance of an
organization in certain industries. B01230407 B01230407 Influence of leadership styles on job
satisfaction of employees in small and. REVIEW OF THE LITERATURE Although it has been more
common to investigate employee attitude data at the individual employee level, researchers have
begun to explore similar relationships at the business-unit level and the organizational level. Job
satisfaction in teaching profession Job satisfaction in teaching profession INTERNATIONAL
INDEXED REFEREED RESEARCH PAPER INTERNATIONAL INDEXED REFEREED
RESEARCH PAPER How Internal and External Business Effect Employee Turnover intention.
AResea. How Internal and External Business Effect Employee Turnover intention. AResea. Factors
To Job Satisfaction Essay Factors To Job Satisfaction Essay Demographic Factors and Job
Satisfaction: A Case of Teachers in Public Primar. The purpose is to find out the different attributes
used for evaluating the job satisfaction. Core purpose of this literature review is to examine the
impact of job A Literature Review of Employee Engagement Over the last two decades, the
organization Gallup has been conducting a survey to gauge overall employee engagement. Core
purpose of this literature review is to examine the impact of job. Employees, whether working in
private organizations or public institutions, need to be motivated for achieving their own personal
goals, as well as the organizational goals. Employee motivation and incentives and training programs
must go hand-in-hand to become an effective tool in today's environment. These recognition practices
satisfy the needs of most of the staff regarding the need to be recognized in the organization.
Introduction Nowadays, job satisfaction is one of the successful key for managers in any
organization. This paper is based on a research project carried out on commercial banks in Kakamega
central District, Kenya focusing on the influence of employee productivity on organisational
performance as how employee satisfaction leads to customer satisfaction. On the basis of the
literature review and the interview research, it seems that all the in- Employee satisfaction is the
individual satisfaction as a professional person, that is, the individual has an effect on his attitude. In
addition to that, Gregory (2011) has also identified that employee satisfaction is essential to the
success of any business. Exposure to violence can encompass three of our senses.