Code Meaning

AVML Asian vegetarian meal

AVIH Animal (pet)travelling in the hold (baggage compartment) of the aircraft, specify in SSR remark
type of pet and kennel dimensions and weight
BBML Baby meal
BIKE A bicycle carried as accompanied baggage, specify in SSR remark the number of bicycles
BLML Bland meal (no spices and sauces)
BSCT Baby bassinet/skycot/basket,specify in SSR remark the baby's age in months
BULK Bulky baggage-specify in SSR remark if accompanied by seeing-eye dog
BLND Blind passenger-specify in SSR remark if accompanied by seeing-eye dog
CBBG Cabin baggage (for which extra seating has been purchased)*Specify weight and size,if known
CCAR Compact Car
CHML Child meal
CTCA Passenger home or hotel address
CTCB Passenger business telephone number
CTCE Passenger e-mail address
CTCF Passenger fax number
CTCH Passenger home telephone number
CTCM Passenger mobile telephone number
CTCP Passenger telephone number (type unknown)
CTCT Travel Agency telephone number
DBLB Double room with bath(for hotel booking)
DBML Diabetic meal
DEAF Deaf passenger*Specifyif passenger can lip-read
DEAP Deportee (accompanied by an escort)
DEPU Unaccompanied deportee
DPNA Dissabled passenger with intellectual or developmental dis-ability needing assistance (specify
details in SSR remark)
EXST Extra seat required on board
 FPML Fruit platter meal
FQTV Frequent traveller information
FRAG Fragile baggage"Specify number,weight,size,if known
GFML Gluten free meal
GPST Group seat request
HNML Hindu meal request
INFT Infant travelling,specify in SSR remarks date of birth
KSML Kosher meal
LANG Specify in SSR remark language spoken by passenger and if interpreter required
LCML Low calorie meal request
LFML Low fat meal request
 Key Learning Point
Travel agents can request special services that are to be provided for their customers while on board a
flight. Perhaps a passenger is a diabetic or a vegetarian;if so,the agent should find out so that a request
for a special meal can be sent to the carrier. in general,given adequate time,(not less than 48 hours)
carriers will do what is possible to provide a more enjoyable flight.
In order to besure that this information is passed on to the relevant airline,the agent mustadd a service
request to the passenger's electronic reservation or PNR in the form of data entered into a Service
information field (also called a Special Service Request, or SSR). The insertion of a special service request
to a passenger PNR requires a four-letter code representing the service required.
Table 1.1:List of Special Service Request Codes (SSR)& Their Meanings.
 customers while on board a
ld find out so that a request
me,(not less than 48 hours)
ble flight.
the agent mustadd a service
ata entered into a Service
n of a special service request
service required.
r Meanings.