PRESENTED TO

Sir Kashif Shafiq

Submitted by:
Aman Kumar (51003)
Slot: Sunday 8:30am to 11:30am

NAME OF INSTITUTE: IQRA UNIVERSITY SUBMITTED AS A

MANDATORY REQUIREMENT FOR THE COURSE OF SUPPLY CHAIN IN
THE PROGRAM, BACHELORS OF BUSINESS ADMINISTRATION AT IQRA
UNIVERSITY, MAIN CAMPUS KARACHI, PAKISTAN
Topic: Disruption in the Supply Chain

Company: DVAGO Pharmacy

Company Details:
The selected company for this project is DVAGO Pharmacy. DVAGO Pharmacy
& Wellness Experts is Pakistan's Most Trusted Pharmacy. They dispense out
Authentic & Temperature controlled medicines following the best standards. While
they also assure that everything what customers buy is 100% authentic. You will
find qualified pharmacists at our stores to guide on your healthcare needs.
Focal Person: Sajid Raza
Designation: Associate Manger (Internal Audit)
Contact: +92 3322160152

Research Problem: Unnecessary Disruption in the supply chain operations lead to

increased supply chain costs. The case firm has faced series of disruptions.

Details about the Research Conducted:

Methodology:
 A multifaceted strategy was used to fully address the research challenge. We
employed surveys, data analysis and interviews in addition to quantitative
and qualitative research.
 Interviews: In-depth conversations were held with key figures at DVAGO
Pharmacy, such as supply chain managers, logistics personnel, and
department heads. These discussions aimed to gain firsthand insights into
disruptions faced, their frequency, and their impact on operational efficiency
and costs.
 Surveys: A survey was circulated to employees across various departments.
This sought to capture a broader perspective on supply chain disruptions,
identifying areas for improvement, existing protocols, and employee
suggestions for mitigating disruptions.
 Data Analysis: Quantitative data on disruption frequency, duration, and
associated costs was collected and analyzed. This data-driven approach
allowed us to identify patterns and trends, facilitating the formulation of
targeted strategies.
Research Results:

 Identified Disruption Patterns: Through interviews and data analysis,

specific disruption patterns within DVAGO Pharmacy's supply chain were
identified. These included delays in product shipments, inventory shortages,
and communication breakdowns with suppliers.
 Root Causes: The research revealed that disruptions were primarily caused
by external factors such as transportation delays, supplier issues, and
unforeseen market fluctuations. Internal factors, including communication
gaps and insufficient contingency planning, were also contributors.
 Impact on Costs: The study quantified the financial impact of supply chain
disruptions on DVAGO Pharmacy. Increased costs were incurred due to
expedite shipping, additional storage expenses for excess inventory, and
potential revenue loss resulting from stock outs.
 Recommendations for Mitigation: Based on the research findings, a set of
recommendations was developed to mitigate supply chain disruptions at
DVAGO Pharmacy. These included implementing advanced monitoring
systems, establishing stronger communication channels with suppliers, and
developing robust contingency plans to address unforeseen events.

Conclusion:
In conclusion, the research successfully identified and analyzed supply chain
disruptions at DVAGO Pharmacy, shedding light on their root causes and financial
implications. The formulated recommendations provide a guide for the company to
enhance its supply chain resilience, ultimately improving operational efficiency
and reducing unnecessary costs associated with disruptions. This study contributes
valuable insights to the broader discourse on mitigating disruptions in
pharmaceutical supply chains, offering practical solutions for companies facing
similar challenges.

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