Professional Documents
Culture Documents
Directions: Read the following statements carefully correct. Write T if the statement is
correct and write F if the statement is incorrect. Write your answers in your paper.
____________1, Manual Reservation System makes use of the internet through a website, where
all the necessary information needed for reservation is keyed-in by the guest.
__________2. Day/extended tours – includes meals and maybe accommodation and entrance fees
to tourist parks.
__________3. Don’t record the details and requirements of the person making the reservation
________4. Before taking a reservation, make sure you know the answers to the questions which
are likely to be asked.
__________5. Internet is an on-line booking via a telephone call.
Take permission and be polite: May I have your name __________ Sir? May I _______ you?
Summarize, paraphrase and close: Is that all your _______ Sir? May I _______ your order Sir.
End conversation: ___________ Sir! Have a _______ day a head! _______ you for calling!
2. Soup Bowl
3. Saucer plate
4. Serving fork
5. spoon
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6. teaspoon
7. dinner knife
8. tea cup
9. water glass
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