FAQ’s for Online COBM Update

1)What is Digital COBM update process?

Being the pioneer of new customer centric initiatives, CAMS is launching a seamless and hassle-free mode of updating
bank mandates online, directly by investors.

Hereafter investors’ need not fill lengthy forms and reach CAMS front offices for the Change of Bank Mandate(COBM)
update. They can now do their Digital COBM update from any location & at their convenience.

No more paper forms! No more wastage of time!

2) What are the steps required to perform a COBM update?

In the Online COBM update screen, as an investor you will have to follow the following steps:

• Enter your PAN number and select the AMC/fund house name for which you want to update your bank
mandate.
• Select your registered mobile no./email ID. The OTP details will be sent to this email ID/mobile no. Enter the
OTP number received in the email ID/mobile no. and submit for authentication.
• Select the folio number and the existing bank mandate to be replaced with a new bank mandate
• Upload a bank cheque from the bank having the old mandate and click on the read button. Wait for the
cheque to be validated. If the cheque image is clear and the details mentioned in it are correct, the details will
get displayed on the screen.
• Upload the cheque of the bank (in which the new mandate is to be registered) in the ‘Cheque Upload’ section
and click the read button. If the new cheque image is clear, the system will read the details and validate it.
Once validated, the cheque details will be displayed on the screen.
• Once you give your consent and proceed with the update, the new bank mandate details will get updated
instantly.
• Finally, you will get an SMS, email and a physical letter to your registered address, as an acknowledgement
of completion of the COBM process.

3) What are documents that are allowed for Online COBM update?

The investor has to upload the scanned image/photo of their old and new bank cheques. No other documents are
required.

(Please refer the Guidelines for COBM Cheque upload link before proceeding for the Digital COBM update)

4) Who can do Online COBM update process?

Currently the Digital COBM update process has been launched only for the following set of investors.

• Single Individual Retail investors

• Investors with net value of investment less than Rs. 1.5 lakhs in the folio
• Investors with valid email IDs and mobile numbers attached to the folio
• Investors with Non-NRE and Non-NRO bank accounts
This facility will be made available to all others shortly.

5) Does CAMS continue to accept Physical change of bank mandate applications, submitted at their offices?

Yes. Digital COBM update is an additional facility CAMS is offering to their investors. However, investors can also visit and
submit physical COBM applications at CAMS front offices also.

6) Will the investors be able to add/change multiple bank mandates at a time?

Investors cannot add multiple bank mandates (or secondary mandates) through this module. This module is exclusively to
update existing/default bank mandate. Also, in a single flow, investor can only update one bank mandate at a time. Once
the investor has done the bank mandate update, he/she will not be able to re-update the mandate for a specific cooling
period.

7) What is the authentication process followed for Online COBM update?

The digital COBM process follows a twostep authentication process. The investor must enter his/her valid PAN, followed
by OTP validation (that is sent to his/her email ID/mobile no.)

8) Can the investors update the additional bank details using this process?

No. This process allows investors to change the bank mandate only for their default bank account.

9) Can the investors give a redemption request immediately after online COBM update?

The digital COBM process has the same cooling period as that of the offline COBM update. Hence the redemption payout
can be initiated only after the completion of the necessary cooling period.

10) Can investors perform insta-redemption in their liquid funds, immediately after COBM update?

Insta-redemption process has the same cooling period as that of the offline COBM update. Hence the insta-redemption
pay-out from liquid funds can be initiated only after the completion of the necessary cooling period.

11) Is there any point of contact for resolving the queries/issues in the Digital COBM update process?

We are continuously optimizing our Cheque Data Reading model. In case you face any issues, please mail us at
digitalcobm@camsonline.com to get your queries resolved.