25HM 1- Macro Perspective of Tourism and Hospitality

MODULE 1-ANSWER SHEET

Exercises A
1. C
2. B
3. A
4. A
5. D

Exercises B
7 Functions of Human Resources
1. Hiring
2. Compensation
3. Evaluation and Management
4. Promotions
5. Managing Relations
6. Planning
7. Training

Exercises C
What is Hospitality?
- derived from the Latin word Hospitare, meaning “to receive as a guest”. It
refers to the act of providing food, beverages, or lodging to travelers.

Module 3
Check Your Progress
1) How is tourism infrastructure linked to MICE.
2) As a manager of a travel agency how can you promote tourism as well as MICE.
CLUES TO ANSWERS
1) Read Sub-secs. of Sec. 6.3.
2) You have to link the two and find common leisure activities while promoting your business.
 HM 6 – Applied Business Tools and Technology

MODULE 1-ANSWER SHEET

Pre-test
1. B
2. C
3. A
4. A
5. C

Exercises A
Examples of common business tools. Give at least 10
1. Digital Cameras – still, moving, and in mobile telephones 12. Brochures
2. Mobile Telephones 13. Information
3. Pagers 14. Knowledge
4. Scanners 15. Facsimile
5. Photocopiers 16. Manuals
6. Notebooks 17. Landline telephone
7. Batteries 18. Software
8. Dictation machines 19. Wiki
9. Order taking handhelds 20. Email
10. Laser pens 21. The business web site
11. Mice
Exercises B
Define what is business tool technology?
- Refers to items that are used to specific business practices. This can include
software, analytics, scheduling programs that are included in running a business.
Exercises C
Explain how important the tools and technology in a business?

Technology keeps employees engaged.

It encourages collaboration between coworkers in businesses through tools such as file
sharing. It improves communication. It reduces stress by allowing you to
schedule important deadlines and meetings on your electronic calendar.

CONVENTION

The meetings, expositions, events, and conventions (MEEC) industry is large and touches
virtually every aspect of the hospitality industry. MEEC includes business sectors, such as
travel and hospitality, convention and visitors' bureaus,
corporate meeting planning, event venues, equipment providers, and more.

ANSWERS TO TRUE/FALSE QUIZ

1. False. Values are reversed. A budget property would have an employee ratio of, say, one-half
employee per room (0.5:1), and a full-service property would have a 1:1 ratio or even higher-
1.5:1, or superior luxury properties even 2: 1.
2. True. Occupancy measures the number of guests in the house relative to the number that
could be accommodated (quantity). ADR measures what those guests pay. The higher the rate
(the quality of the purchase), the higher the ADR.
3. False. The hotel industry is not that large; see Exhibit 1-1. Moreover, the answer is doubly
false, because the typical hotel is closer to 100 rooms rather than 250 rooms.
4. False. The hotel industry follows the national economic cycle. Unfortunately, it often precedes
the national decline and lags the national recovery.
5. False. The United States government does not rate hotels. That job is left to private
enterprise, typically AAA and Mobil Guides
What is The Hotel Industry? ... Put simply, the hotel industry is the section of the
service industry that deals with guest accommodation or lodgings. By most definitions,
the hotel industry refers not only to hotels, but also to many other forms of overnight
accommodation, including hostels, motels, inns and guest houses.
Housekeeping operation
1. Executive Housekeeper of Housekeeping Manager
2. Head Houseman or Public Area Supervisor
3. Rooms Maintenance Supervisor
4. houseman
5.room boy chambermaid or room attendant
6.powder girl
7.gardener and grounds maintenance crew
8.mini bar runner/attendant
Hk2-module 3
Training Summary questions:
Q1. How to fold the duster cloth?
Q2. How to wipe the mirrors?
Q3. Steps for disinfecting and dusting telephones?
Q4. While dusting the room should the A/C to be turned ON or OFF?
Q5. How to wipe LCD TV screens?