Process

Operation Management Process

= Operations Management is the directionand control of the processes that transforminputs
into finished goods and services(Krajewski and Ritzman).
= the design,operation and improvement of the systemsthat create a firm’s primary products
andservices. It is about getting the day-to-daywork done quickly, efficiently, without
errors,and at low cost (Chase, Jacobs and Aquilano).
Operations Management Process